Case Study - Information Technology Consulting
Content
Case Study
Information Technology Consulting
YOUR SUCCESS IS OUR FOCUS
Leading Information Technology Solutions Provider Enhances Productivity
Client Overview
A leading player in the Information Technology (IT) consulting business, providing systems integration, network engineering, project management, and technical support services.
To help the company reduce costs, increase productivity, and ensure faster turn-around, Hexaware provided Datawarehouse and Business Intelligence Support and Maintenance through its cost effective onsite-offshore delivery model. This would ensure: Streamlining the Corporate IT decision environment Enabling effective decision making at the strategic (Analytical dashboards) and operational level Managing development & support concurrently Integrating new source applications into the Enterprise Data Warehouse on an ongoing basis
Maintenance and Development Services
Application enhancements resulting from user process changes were carried out Application enhancements providing operating efficiency/effectiveness improvements were implemented Application enhancements also included development Infrastructure patches of Application upgrades upgrades, adding and
The Solution
The solution involved: Strategic initiatives like setting up Executive Management Dashboards for Top Management using Business Objects Analytics Business Enabling Technology initiatives like New Datamart Construction, Sales & Marketing Analytics, Project Accounting Analysis etc. Infrastructure Optimization initiatives like BI & ETL Tool Standardization Projects, .NET platform standardization Lights-on 24*7 Support for BI Infrastructure both on the ETL & Reporting side User-Centric initiatives like On-call support for any query on Business Objects for over 8000 users across 51 countries
Technology Environment
OLAP Tools – Business Objects XI, Microstrategy ETL Tools – Informatica 7.1, Microsoft DTS 2000 Databases – Oracle 9i, SQL Server 2000 Other Technologies – JSP, ASP, PL/SQL Source Systems – PeopleSoft, Siebel, Oracle ERP, Legacy systems
Methodology
Hexaware followed the Agile methodology to support the Multi-Release Framework and accommodate changes “gracefully” in the system. The various phases were: Creating & Prioritize changes Creating phase plan Identifing “Cycles” Creating Release Plan Executing Cycles Delivering Release Delivering Phase Completing changes
The Challenge
Hexaware’s comprehensive services enabled the company to: Decrease total cost on a Year-on-Year basis Increase throughput of service requests on a monthly basis leading to faster turn-around time for new user requirements Increase productivity
Support Services
Support was provided on the 58 applications of the company’s Sales and Marketing Function involving Business Objects, Informatica, Visual Basic, SQL Server, Oracle PL/SQL, ASP etc.
© 2009 Hexaware Technologies. All rights reserved.
www.hexaware.com
Information Technology Consulting
YOUR SUCCESS IS OUR FOCUS
Leading Information Technology Solutions Provider Enhances Productivity
Client Overview
A leading player in the Information Technology (IT) consulting business, providing systems integration, network engineering, project management, and technical support services.
To help the company reduce costs, increase productivity, and ensure faster turn-around, Hexaware provided Datawarehouse and Business Intelligence Support and Maintenance through its cost effective onsite-offshore delivery model. This would ensure: Streamlining the Corporate IT decision environment Enabling effective decision making at the strategic (Analytical dashboards) and operational level Managing development & support concurrently Integrating new source applications into the Enterprise Data Warehouse on an ongoing basis
Maintenance and Development Services
Application enhancements resulting from user process changes were carried out Application enhancements providing operating efficiency/effectiveness improvements were implemented Application enhancements also included development Infrastructure patches of Application upgrades upgrades, adding and
The Solution
The solution involved: Strategic initiatives like setting up Executive Management Dashboards for Top Management using Business Objects Analytics Business Enabling Technology initiatives like New Datamart Construction, Sales & Marketing Analytics, Project Accounting Analysis etc. Infrastructure Optimization initiatives like BI & ETL Tool Standardization Projects, .NET platform standardization Lights-on 24*7 Support for BI Infrastructure both on the ETL & Reporting side User-Centric initiatives like On-call support for any query on Business Objects for over 8000 users across 51 countries
Technology Environment
OLAP Tools – Business Objects XI, Microstrategy ETL Tools – Informatica 7.1, Microsoft DTS 2000 Databases – Oracle 9i, SQL Server 2000 Other Technologies – JSP, ASP, PL/SQL Source Systems – PeopleSoft, Siebel, Oracle ERP, Legacy systems
Methodology
Hexaware followed the Agile methodology to support the Multi-Release Framework and accommodate changes “gracefully” in the system. The various phases were: Creating & Prioritize changes Creating phase plan Identifing “Cycles” Creating Release Plan Executing Cycles Delivering Release Delivering Phase Completing changes
The Challenge
Hexaware’s comprehensive services enabled the company to: Decrease total cost on a Year-on-Year basis Increase throughput of service requests on a monthly basis leading to faster turn-around time for new user requirements Increase productivity
Support Services
Support was provided on the 58 applications of the company’s Sales and Marketing Function involving Business Objects, Informatica, Visual Basic, SQL Server, Oracle PL/SQL, ASP etc.
© 2009 Hexaware Technologies. All rights reserved.
www.hexaware.com
