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Administrative Assistant or Receptionist

Published on May 2016 | Categories: Documents | Downloads: 13 | Comments: 0
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Administrative Assistant, Receptionist with 10 years experience looking for a Administrative Support position.

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Mattie Cowling 3990 Warner Ave C-8 Landover, MD 20784 202-367-1714 [email protected] PROFILE I am a dedicated individual with great work ethics. I have years of experience in customer service and the administrative field. I get along great with other s, while working independently. I am seeking a position where I can develop and excel while giving my best to the employer. WORK HISTORY Administrative Assistant II-May 2005-February 2009 DRS Technical Services, Inc. Herndon, VA *Prepared and maintained various excel schedules for government contracts *Created correspondence/transmittal letters for various vendors *Managed and Operated online post office (Stamps.com and USPS.com) *Online overnight shipments via FedEx and UPS (US and International) *Data Entry for Purchase Requisitions using Deltek CostPoint *Answering and directing calls to staff and Greeting visitors *Scheduling conference calls using WEBEX Administrative Assistant-Jan 2004-May 2005 Office Team Temporary Agency, Greenbelt, MD *Assisting Office Manger with routine office duties: typing, filing, sorting mai l and sending overnight packages online via FedEx and UPS *Answering, directing call to staff and greeting visitors *Assisting in coordination of submitting government/non government proposals Customer Service Representative II September 1999 -December 2003 CareFirst BlueCross and BlueShield, Washington, DC *Received inbound/outbound calls from insurance representatives and marketing re presentatives with medical benefits and claim questions concerning clients *Maintained case load of appeals from clients appealing benefits and medical cla ims-Created correspondence/transmittal letters to clients advising results of th e appeal *Implemented special unit to exclusively assist Marketing Representatives for Ca reFirst BCBS with benefits and claim information concerning their clients *Knowledgeable of health insurance benefits, which includes PPO Network, HMO and Medicare EDUCATION *January 2010-Presnt Prince George Community College, Largo, MD *September 1970-June 1973, Wayne High School Chicago, IL SKILLS *Microsoft Office Suite *Deltek CostPoint REFERENCES *Available upon request

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