WORK HISTORY: September 2004 a" February 2009 Administrative Assistant / Receptionist Receptionist a" First American American Title Insu rance Company Responsible for agency administration for Midwest region of United States for ma jor underwriter underwriter of title title insurance. Extensive use of Oracle applications as as wel l as Microsoft OUTLOOK, EXCEL, WORD, POWERPOINT and various other software progr ams and websites. Created, updated updated and maintained maintained databases databases and files. files. Recreate d and proofread contracts. Ran background checks. Verified agentsa status for lenders. Processed incoming incoming checks and remittances. remittances. Communicated effectively wi wi th agents, account reps and individuals individuals with questions. questions. Responsible for for orderin g supplies, faxing, copying copying and mass mass mailings. Reproduced manuals manuals and other mat erials. Frequently took on new tasks as Company procedures changed. Served as administrative assistant to head of joint venture title companies. Answered Hel p Desk requests for changes and additions to Underwriting remittance accounting system. Served as front desk receptionist - multi-line phone, phone, deliveries, etc. I did whatever I was asked to do and learned many useful things from my experie nces with this company. November 2002 a" August 2004 Customer Service Representative a" Charter Communication Performed all aspects of customer service service for Cable TV and Internet provider. S ales, inquiries, inquiries, set up up of accounts accounts and appointments. Resolved billing disputes , handled electronic funds transfers as well as trouble shooting of cable proble ms. Very fast paced. June 2002 August 2002 Customer Service Representative a" Benefit Source, Inc. Handled high volume phone line for third party administrator of health insurance benefits. Answered provider provider and claimant inquiries inquiries regarding regarding eligibility, eligibility, bene fits and claim status. Followed up up and forwarded information received. April 1999 a" October 2001 Secretary to the President a" Fabory USA, Ltd. (Metric Fasteners Corp oration) Prepared all manner of correspondence regarding US operations of fastener distri bution company. Created presentations, charts, spreadsheets and forms. Recreat ed legal documents, agreements agreements and manuals for salespeople. Maintained personne personne l files and records. Responsible for tracking employee employee absences and vacations. Sorted incoming mail. Assisted all departments with with headquarter functions for five branches in the U.S. Updated customer database. Typed quarterly reports. Responsible for purchase of office equipment equipment and supplies. Made travel arrange ments. Planned and and coordinated coordinated management meetings and and company events. January 1999 a" April 1999 Receptionist / Administrative Assistant a" West Michigan Office Inter iors Answered multi-line multi-line phone for busy sales office. Greeted customers, customers, assisted ma nager with tracking orders received and deliveries made. made. Responsible for orderi ng supplies, mailings, typing, filing, etc. March 1998 a" November 1998 Secretary, Materials Management a" Rapistan Systems Performed general secretarial duties for Purchasing Dept. (30 people), including record-keeping, multi-line phone and data entry. Typed month end reports for h ead of department. Worked closely with managers and buyers and assisted with sev eral projects for Inventory Control. Created spreadsheets, spreadsheets, maintained files and vendor database. September 1997 a" January 1998
Mortgage Discharge Clerk a" Old Kent Mortgage Company Performed a variety of office support functions, including typing, filing and ma ilings, as well as my primary job of creating mortgage release documents using M icrosoft Access. August 1994 a" September 1997 Document Analyst a" Compulit, Inc. Responsible for the classification, coding and summarizing of documents used in litigation support. Unitizing and Quality Control of databases created. Also s erved as mentor to new coders.