Administrative
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Elaine Collett Buza 12711 Southwest 119 Street Miami, Florida 33186 305 281-3051(cell) 305 386-2332 (home) [email protected] Core Competetencies Dynamic and dependable Strong administrative and communications skills, both written and verbal. Strong abilities to develop and administer operational business plan. Ability to administer complex and varied business office functions, such as Qui ckbooks, human resource policies, insurance requirements, multiple contractual v ehicles, supervision of staff to ensure that business goals are attained, and ot her daily business functions. Strong organizational skills, attention to detail, and follow through. Extensive experience in the Microsoft Office Suite, including Word, Excel, Powe rpoint, and Access as well as Visio and Project. Operational knowledge of Intuit Quickbooks and general accounting principles. Extensive experience in developing and documenting policies and procedures as w ell as staff training. Professional Experience Self-employed Miami, Florida 2007-2010 Consultant After leaving my temporary position with the City of Miami, I started working as a consultant. My work has involved: Researching contracting opportunities for an IT consulting firm. Developing business plan to secure and retain new opportunities for IT consulti ng firm. Preparing proposals for an IT consulting firm. Screening candidates for potential opportunities for clients of IT consulting f irm. Administering contracts for IT consulting firm. Handling accounts receivable using Quickbooks for an IT consulting firm. Performing research and analysis, and preparing and reviewing documents for a l ocal law firm. Research, contact review, and administrative duties for a non-profit company. City of Miami, Florida Miami, Florida 2006-2007 Subject Matter Expert (Temporary position) Following my retirement, the City of Miami hired me in a temporary position to p rovide assistance in several projects, including: Support and Administration of ProLaw, Law Office Automation Package, for the O ffice of the City Attorney. Assistance in the planning and development of an RFP for a Municipal Wireless N etwork for the City of Miami. Support in the implementation of the Elevate Miami project to bring computing t o underserved segments of the City.
1982-2005 (retired) Telecommunications Administrator, Department of Information Technology, 6/1/97 Telecommunications Administrator, Department of Fire-Rescue, 4/3/96 Information Center Manager, Department of Computers and then Information Service s Division of the Finance Department, 9/16/88 Systems Development Manager, Department of Computers, 4/14/86 Executive Assistant to the Director, Department of Computers, 10/3/83 Senior Systems Analyst, Department of Computers and Communications, 3/15/82 My accomplishments/responsibilities in the organization have included: Reorganization of City telecommunications function with focus on automating man ual processes, maximizing existing telecommunications resources, enhancing telec ommunications services, and planning for next generation telecommunication envir onment. Creation of the Telecommunications Section within the Department of Fire-Rescue and incorporation of the cable TV administration function with other telecommun ications regulatory functions, including right-of-way administration, pay teleph one regulation, and wireless communication regulation. Administration of 2.5 million dollar annual telecommunication budget. Development and implementation of cost containment policies and procedures for local, long distance and cellular telephone usage and billing, including automat ion of billing processes and charge back for personal usage. Creation of a strategy for implementing IP voice systems to more effectively ut ilize a robust data infrastructure while providing enhanced voice services. Planning and implementation of voice, data and cable television infrastructure wiring for various City relocations and new facilities. Upgrade of PBX system purchased with the Riverside Center, acquisition of equip ment, and coordination of the programming and installation of over 800 telephone s, fax machines, and modem connections during the move of City staff into the fa cility. Key participation in negotiating 10-year cable television license agreement wit h Comcast that provided enhanced services to the citizens as well as services to City facilities and subsequent regulation of this license agreement. Implementation of internal automated microcomputer-based tracking systems, incl uding an automated city data processing equipment inventory/locator system, trai ning record system, change request tracking system, and long distance billing ch argeback system. Review of citywide automation proposals and requests to ensure the most effecti ve, cost-efficient implementation. Creation and management of the City Information Center to promote end-user comp uting through the use of microcomputers, including training programs, help desk program, and microcomputer hardware and software procurement, installation, and support. Formulation of long-range and short-range goals and objectives of the departmen t.
Unisys Corporation Detroit, Michigan and Miami, Florida 1976-1982 Documentation Manager, Program Products Division I joined Unisys Corporation in World Headquarters in Detroit, Michigan as an ent ry level Associate Technical Writer in May 1976. I progressed through various i ntermediate supervisory and managerial positions until I became Manager of the P rogram Products Division Documentation Group in the Miami Development Center in January 1981. I remained in this position until the corporation closed the Miam i Development Center in early 1982. At this time, I chose to accept a position with the City of Miami rather than continue in this position with the combined s taffing and responsibilities of the Miami Development Center and the Philadelphi a Development Center in the Philadelphia, Pennsylvania area. My accomplishments/responsibilities in this organization included: Establishment and management of the documentation function in the development c enter in the Miami area. This process included relocating the documentation fun ction from Detroit to Miami and hiring, training, and managing a staff of 13 wri ters/editors. Preparation of corporate plans for software product development. This process included interfacing with the corporate marketing staff to determine customer ne eds and allocating the system resources and manpower required to complete the pr oject. Participation in the preparation of functional and design specifications for so ftware products approved for development by the corporation. Participation in the quality assurance process for the software developed in th e Miami center. This process included ensuring that the products matched the fu nctional and design specifications, that the legal copyright process was success fully completed, and that the necessary marketing and technical documentation wa s complete and accurate. Preparation of software products for shipment to program products distribution for duplication and distribution to customers. Coordination of mainframe system maintenance and operations, including instruct ion of operations personnel and hardware and software troubleshooting. Development of automated procedures for producing application program product d ocumentation and development of corporate standards for format and content. Interface with customer education personnel in the production of materials for internal and customer training classes. Preparation of the annual budget for the documentation group and of a quarterly budget review document. Assisted in the development of programming and user interface standards. Assisted in the development of a training program for newly hired programmers, systems analysts, and technical writers.
Coordination of the translation of application program product documentation an d application screens from English to Spanish for the Latin American market. Professional Training Executive Development and Leadership Program, Florida International University, College of Urban and Public Affairs, 1999 Professionalism and Ethics, Florida International University, 1999 Sexual Harassment and Diversity, Florida International University, 1999 Customer Service Essentials, 1999 Project Management, Microsoft Project, 2002 Visio, Executrain, 2002 Education Eastern Michigan University Ypsilanti, Michigan 1970-1974 Bachelor of Science Degree
1982-2005 (retired) Telecommunications Administrator, Department of Information Technology, 6/1/97 Telecommunications Administrator, Department of Fire-Rescue, 4/3/96 Information Center Manager, Department of Computers and then Information Service s Division of the Finance Department, 9/16/88 Systems Development Manager, Department of Computers, 4/14/86 Executive Assistant to the Director, Department of Computers, 10/3/83 Senior Systems Analyst, Department of Computers and Communications, 3/15/82 My accomplishments/responsibilities in the organization have included: Reorganization of City telecommunications function with focus on automating man ual processes, maximizing existing telecommunications resources, enhancing telec ommunications services, and planning for next generation telecommunication envir onment. Creation of the Telecommunications Section within the Department of Fire-Rescue and incorporation of the cable TV administration function with other telecommun ications regulatory functions, including right-of-way administration, pay teleph one regulation, and wireless communication regulation. Administration of 2.5 million dollar annual telecommunication budget. Development and implementation of cost containment policies and procedures for local, long distance and cellular telephone usage and billing, including automat ion of billing processes and charge back for personal usage. Creation of a strategy for implementing IP voice systems to more effectively ut ilize a robust data infrastructure while providing enhanced voice services. Planning and implementation of voice, data and cable television infrastructure wiring for various City relocations and new facilities. Upgrade of PBX system purchased with the Riverside Center, acquisition of equip ment, and coordination of the programming and installation of over 800 telephone s, fax machines, and modem connections during the move of City staff into the fa cility. Key participation in negotiating 10-year cable television license agreement wit h Comcast that provided enhanced services to the citizens as well as services to City facilities and subsequent regulation of this license agreement. Implementation of internal automated microcomputer-based tracking systems, incl uding an automated city data processing equipment inventory/locator system, trai ning record system, change request tracking system, and long distance billing ch argeback system. Review of citywide automation proposals and requests to ensure the most effecti ve, cost-efficient implementation. Creation and management of the City Information Center to promote end-user comp uting through the use of microcomputers, including training programs, help desk program, and microcomputer hardware and software procurement, installation, and support. Formulation of long-range and short-range goals and objectives of the departmen t.
Unisys Corporation Detroit, Michigan and Miami, Florida 1976-1982 Documentation Manager, Program Products Division I joined Unisys Corporation in World Headquarters in Detroit, Michigan as an ent ry level Associate Technical Writer in May 1976. I progressed through various i ntermediate supervisory and managerial positions until I became Manager of the P rogram Products Division Documentation Group in the Miami Development Center in January 1981. I remained in this position until the corporation closed the Miam i Development Center in early 1982. At this time, I chose to accept a position with the City of Miami rather than continue in this position with the combined s taffing and responsibilities of the Miami Development Center and the Philadelphi a Development Center in the Philadelphia, Pennsylvania area. My accomplishments/responsibilities in this organization included: Establishment and management of the documentation function in the development c enter in the Miami area. This process included relocating the documentation fun ction from Detroit to Miami and hiring, training, and managing a staff of 13 wri ters/editors. Preparation of corporate plans for software product development. This process included interfacing with the corporate marketing staff to determine customer ne eds and allocating the system resources and manpower required to complete the pr oject. Participation in the preparation of functional and design specifications for so ftware products approved for development by the corporation. Participation in the quality assurance process for the software developed in th e Miami center. This process included ensuring that the products matched the fu nctional and design specifications, that the legal copyright process was success fully completed, and that the necessary marketing and technical documentation wa s complete and accurate. Preparation of software products for shipment to program products distribution for duplication and distribution to customers. Coordination of mainframe system maintenance and operations, including instruct ion of operations personnel and hardware and software troubleshooting. Development of automated procedures for producing application program product d ocumentation and development of corporate standards for format and content. Interface with customer education personnel in the production of materials for internal and customer training classes. Preparation of the annual budget for the documentation group and of a quarterly budget review document. Assisted in the development of programming and user interface standards. Assisted in the development of a training program for newly hired programmers, systems analysts, and technical writers.
Coordination of the translation of application program product documentation an d application screens from English to Spanish for the Latin American market. Professional Training Executive Development and Leadership Program, Florida International University, College of Urban and Public Affairs, 1999 Professionalism and Ethics, Florida International University, 1999 Sexual Harassment and Diversity, Florida International University, 1999 Customer Service Essentials, 1999 Project Management, Microsoft Project, 2002 Visio, Executrain, 2002 Education Eastern Michigan University Ypsilanti, Michigan 1970-1974 Bachelor of Science Degree
