Advanced Communication Skills

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FOUNTAIN HEAD

Grey Cells©
Indian Institute for Personal & Professional Development
Jointly Presents Program On

&

Advanced Communication Skills
Speak It...State It...You Can Make It Happen – You Can Say It
Conducted by Amit Furtado 27th & 28th November 2013 (10:00 am to 5:30 pm)

INTRODUCTION
Many managers find it difficult to communicate their point of view to the people they work with. Managerial Communication Skills aka Advanced Communication Skills talks about methods of communication employed by managers to get work done. Speak it...state it and you will see results. The course also speaks about communicating feedback using the Redirection method and using effective communication ensuring results.

PROGRAM OBJECTIVE
       Understand communication – its dimensions and its challenges Understand self and how it impacts communication Enhance skills that impact communication – PLC Methods Understand tools and techniques to be Assertive Describe the principles and guidelines for delivering difficult feedback Describe the various approaches that you can use to deliver feedback Understand your Conflict Management Style

TOPIC COVERAGE
       Communication Attitudinal Barriers PLC Assertiveness Body Language Feedback that works Conflict Management Style

METHODOLOGY
     Slides Activities Group Discussions Role plays Videos

PROGRAM BENEFITS/ DELIVERABLES
      


Know how you choose to communicate – your preferred style and adapt Know how to ask questions that get answers to your communication Be assertive in situations rather than aggressive or submissive Increase your ability to say NO Learn how to redirect behaviour through positive coaching Use Positive reinforcers to motivate people Understand your conflict management style Coach better and build better relationships

TARGET AUDIENCE
 Junior Management to Mid Level Management or people gearing up for leadership

FACULTY PROFILE
Mr. Amit Furtado is associated with a number of training companies as a Senior Training Facilitator since July 2004. He has trained on Behavioral Training – Leadership Development, Team Dynamics, Planning & Prioritization, Written Communication, Verbal Communication, Achieving Meeting Results etc., all soft skills trainings & Accent Training, Customer Support Representative & Accent Coaching, Product Development and Sales Training.

YOUR INVESTMENT
 Rs. 10,000/- plus service tax, inclusive of accommodation on twin sharing basis, all meals and to & fro travel logistics from Gateway of India till Fountainhead Leadership Centre (via sea route only).

REGISTRATIONS
For registrations contact
 Pravin Nair | [email protected] | +91 99303 62975  Marina Fernandes | [email protected] | +91 22 40033116/17/18  Send Registrations on your letter head giving details like: Name, Designation & Contact Numbers of the participants.  Kindly make payments (Cheque or DD, payable at Mumbai) favouring “Indian Institute for Personal & Professional Developments”.

VENUE & CONTACT DETAILS
Fountainhead Leadership Centre, Bamansure, Post Kihim, Alibaug, Maharashtra – 402201

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