Ajay Tiwari

AJAY KUMAR TIWARI
B.Com with around 4+ years of experience in Finance Accounting, Closing & Reporting with knowledge of Computers, Seeking a challenging position in my field of experience, in a competitive and growth oriented environment. The position must be challenging and have the capacity of allowing personal development through learning and experience.
Professional Synopsis
E-Mail: [email protected]/[email protected] Mobile: +91 987 310 7822

 Over 4 years’ experience in Corporate Finance, Operations & Process Management, Transitioning the
Process from USA, Client Servicing and Team Management in KPO/BPO, Service and Finance industry.

 Currently employed with OSC Export Private Limited
 Proficient in running successful process operations & experience of developing procedures, service standards for business excellence. mapping and designing, Division of responsibilities, Preparing of SOPs, Preparing Opex Documents.    Resourceful at maintaining relationship with clients to achieve quality product and service norms by resolving their service related critical issues. Possess excellent interpersonal, communication and organisational skills with proven abilities in training & development, customer relationship management and planning. Account Closing and Month End Reporting.

 Experience in My SAP R/3 and Oracle, transitioning of Finance and Accounts of Procurement to Pay, Process

Core Competencies
Corporate Finance  Managing the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

 Controlling in process issue such as client escalation, team absenteeism, management reporting and
auditing invoices.

 Overseeing all remittances including Letter of Credit, Import Bills, Export Bills, Remittances, SWIFT
Operations, remitting monthly premium on accounts, etc. Process Management  Mapping clients’ requirements and coordinating in developing & implementing processes in line with pre-set the guidelines.  Monitoring the processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.  Preparing MIS reports & other statements with a view to apprise management of the process operations and assist in critical decision-making process.  Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes.  Creating awareness for driving the process improvement strategy & methodology; ensuring maximum operational efficiency. Client Servicing  Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT.  Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.  Meeting client for gathering recruitment requirement, shortlisting resumes and arranging Interviews. Team Management  Leading, training and monitoring performance of the team members for maintaining excellence in the service operations.  Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organisational goals.  Preparing Month-End Log sheet for each office and publish them to Client on monthly basis.  Preparing Utilisation report for resource utilization and job allocation on monthly basis.  Maintaining Matrix for Process failure and success percentage.

Employment Scan
Since March 09: OSC Export Pvt. Ltd Gurgaon Senior Account Specialist in Account Closing and Management Reporting Accountabilities:

 Meeting with corporate customer, enquiring their financial requirements and preparing Business Call Report.
 Preparing month-end prospect list of clients and the progress made on the last month’s prospect list.

 Preparing Balance sheet Reconciliation & Inter-company reconciliation on monthly basis.  Preparing Accrual and Prepayment for Recurring, IT and GL Expenses on Monthly basis.  Preparing Budget Holder Review to check the variance in P & L actual vs. Budget expenses.
  Preparing Bank reconciliation on daily and monthly basis. Preparing JEs for Inter-company settlement and Bank Charges. Service Centre and Local Office. Preparing necessary JE for Error posting and other variance. GL account analysis for Miss Posting, Prepayment, Accruals & other reconciliation. Cash Target, Aged Debt & WIP Reports and Bad Debt Provision Analysis and Reporting. Upload Keystone file to Oracle and Preparing Control account reconciliation on Monthly basis.

 Doing World Firm reporting for reconciliation between transactions recoded in the books of Global Share
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 Cost and Mass Allocation on Monthly basis.
Run Bank Revaluation, Debtors and Creditors Revaluation on Monthly basis and Preparing Unrealised Exchange and Gain Loss report with booking a necessary JE for Gain/Loss in currency conversion. Preparing Daily report for London and Publishing to all partners, shareholders and relevant employees. Preparing other Keystone and Hyperion activities. Preparing Month-End Log sheet for each office and publish them to Client on monthly basis. Preparing Utilisation report for resource utilization and job allocation on monthly basis.

 8 Month Disbursement Analysis and other Account closing and month End reporting activities.  Preparing and Publishing all the reports on line on Intranet after finalisation.

 Maintaining Matrix for reports failure and success percentage.
Highlights:  I have received a Spark award (spot award) for best performance within two months. Dec’06 to Nov’08 : Genpact, New-Delhi Process Associate/SME Accountabilities: • Handling all the key aspects of Accounts Payable for the Global client. • Performing as a Supervisor in Non-Po Invoice Processing. • All the financial activities are performed under Sarbanes Oxley Act, 2002 (SOX control). • • • • Managing the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Promptly handling mails from Customers related to process and wowing them. Leading the Group members and building teamwork. Preparing and forwarding daily report to the superior depicting the progress of work. Handling in bound and out bound calls to client and vendors as per process requirements. Auditing the invoices. Checking Miss posting in GL account, Charge number and preparing rectification JEs. Validation of invoice entries with Purchasing Manual and Corporate Financial Instruction. Preparing Purchasing violation reports on monthly basis and publishes them to relevant department. Preparing reports for Invoice in hold and Problem solving and initiating corrective action. Preparing performance report for the entire individual as per guidelines by internal Management and HR team. Taking initiative to resolve the conflict between team Members and creating a healthy environment in team. Preparing Variable incentive Contribution for entire team members as per their performance. Preparing Accrual JE for Accounts Payable. Reconciliation of Accounts Payable Accounts.

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Highlights  I have in Knoxville, TN USA for 3 Months for transitioning the Non PO process of Kimberly Clark.

 Presenting the process flow with the help of power-point and Flow Chart for better understanding of process.  Contributed three lean ideas for process improvement and smoothing the flow of process.
  Received two Top gun Award and one Process excellence Award. Received two best Lean Ideas Award. Nov ’04 to Nov’06 – Singur Cold Storage Pvt Ltd, Collate Process Expert / Senior Account Executive Accountabilities: • Computerized & Manual:- Cash Book, Bank Reconciliation Statement, Ledger, Sales & Purchases Book with tracking number, Journal, Trial balance and Balance sheet. • Debit – Credit notes. • TDS for Contractor & Sub-contractor, TDS return, Issue of 16A certificate to the suppliers. • • • • Preparing MIS, Final Accounts, Fund Flow Statement and Cash Flow Statements. Coordinating with bank for reviewing of credit limits. Finalization of Balance Sheet. Overseeing all remittances including Letter of Credit, Import Bills, Export Bills, Remittances, SWIFT Operations, remitting monthly premium on accounts, etc. Preparing Stock report (In and Out) on Daily Basis.

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Highlights: • • • • • Receive best performance Award. Receive two promotions within 9 months from Data Entry Operator to Accountant. Prepared an excel sheet by inserting various formulae to get the desired MIS. Have been praised many times for excellent MI prepared with innovative ideas. Streamlined the book keeping system.

Scholastics

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Diploma in MBA (Finance) from ICAFI University August 2009. Bachelor Degree in Commerce from University of Calcutta in 2003. Higher Secondary from Gyan Bharti Vidyapeeth (W.B.C.H.S.E) Matriculation from Howrah Hindi High School (W.B.B.S.E)

Professional Enhancements
       Fundamental of Accounting Advance level Excel Training Sarbanes Oxley Act, 2002 Six Sigma Green Belt online training Team Fitness Time Management Lean trained and Certified

IT Skills
ERP Packages : : SAP R/3 FICO, Oracle. FACT, Tally 5.4, MS Office 2003, Hyperion.

Personal Dossier
Date of Birth Address Father Marital Status Nationality Passport Details Gender : : : : : : : 20-04-1982 8/3, Indira Vikas Colony, New Delhi= 110009 Sri Babban Tiwari Single Indian F9532857. (With Valid 10 yrs B1 US Visa) Male

Languages Known Reference

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English, Hindi and Bengali Will be available upon request