Ass 3 Human Resource Management
Content
Table of Contents
Introduction................................................................................................................ 1
AC 1.1: Prepare documentation e.g. job description and person specification to
select and recruit a new marketing manager.............................................................2
AC 1.2: Explains employment relevant legal, regulatory and ethical issues and
assess the impact it may have on recruiting a marketing manager...........................3
AC 1.3 detailed description of your role and responsibilities as an HR trainee in the
recruitment and selection process for the marketing manager..................................4
AC 1.4 evaluate your own contribution to the recruitment and selection process of
the right candidate by providing a reflective statement of your involvement in the
process....................................................................................................................... 4
AC 2.1 Explain the skills and attributes required for leadership role within the British
Gas............................................................................................................................. 5
AC 2.2 Compare theories, models and leadership styles that can be applied in
resolving at least two of these situations within a department team in British Gas...6
AC 2.3 Explain ways to motivate staff within the work teams to achieve British Gas’s
objectives................................................................................................................... 6
AC 3.1 Assess the benefits of team working for British Gas.......................................7
AC 3.2 Demonstrate working in a team as a leader and member towards specific
goals, dealing with any conflict or difficult situations, draw examples from British
Gas............................................................................................................................. 8
AC 3.3 Review the effectiveness of the team at British Gas in achieving the goals. . .8
AC 4.1 Explain the factors involved in planning the monitoring and assessment of
work performance...................................................................................................... 9
AC 4.2 Plan and deliver the assessment of the development needs of individuals.. . .9
AC 4.3 Evaluate the success of the assessment process..........................................10
Conclusion................................................................................................................ 11
References................................................................................................................ 12
Introduction
Human resource management is the technique or method to plan, organize, lead and control
human resources of business effectively and efficiently. Every business organization in modern
business world emphasizes more on human resource management as success of business largely
depends on effective human resource management. Strategies and policies regarding to control
and manage human resources is crucial as to identify rich recruitment sources as well as top
talents, create good communication system for employees and managers as well as ensure a
supportive organizational structure and culture. For this reason line managers of business
organization has are some major responsibilities of line managers to formulate plans and
strategies regarding human resource management. British Gas has distinct human resource
management division and the managers of human resource management division works to
maintain effective team work, train and develop employees and acquire talented employees for
the organization.
Task 1
AC 1.1: Prepare documentation e.g. job description and
person specification to select and recruit a new marketing
manager
Recruitment and selection of employees are two most important functions of human resource
management in any organization. Recruitment and selection are systematic process. Managers
have to follow numbers of stages to complete recruitment and selection process. The recruitment
and selection process have several phases and involves several documentation. Business
organization performs several documentations such as job description and person specification.
Job description is a written statement regarding the findings of job analysis of a job. On the other
hand person specification is a profile of candidate needed for a certain job (Bratton and Gold,
2000). The job description and person specification of for a new marketing manager is given
here.
Job description
Job title: Marketing manager
Reports to: Marketing Director
Purpose: managing and compiling materials and human resource and reporting information to
support marketing operation
Job responsibility:
1. Determining strategies and plans for marketing operation
2. Meeting objective of the organization regarding sales and marketing
3. Determining financial requirement, preparing budget and scheduling expenditure for
marketing operation of the organization
4. Identification of marketing opportunities, planning, deciding and evaluating the
advertising efforts of the organization
Salary: Negotiable
Educational requirements: Masters of Business administration from reputed university.
Qualifications: The applicants must have the skills of analyzing information, reporting, written
communication and financial problem solving ability.
Person specification
Position: Marketing Manager
Knowledge requirement:
1. Knowledge regarding marketing techniques
2. Knowledge regarding industry and organization
3. Knowledge on information and technology
Skills:
1. Excellent communication skill
2. Ability to work as a team member
3. Ability to work in stress
4. Ability to work flexible
Experience:
1. Experience in dealing with various advertising agencies
2. Experience of working in reputed business organization in similar role
AC 1.2: Explains employment relevant legal, regulatory
and ethical issues and assess the impact it may have on
recruiting a marketing manager
Legal, regulatory and ethical issues play a significant role on recruiting marketing manager of an
organization. The organization must be concern about the legal, regulatory and ethical issues
related risks and impacts on recruiting marketing manager. The recruitment and selection process
must be fair and the decisions of managers should not be biased on race, sex, disability, marital
status and religion. For this reason business organizations should be concerned about legal
issues.
Government enforces various issues to the business organizations in recruiting and selecting
employees. These issues include employ people from less developed regions, employ disabled
person, ensuring rights of women at recruits and selection of employees and ensuring equal
treatment to all candidates at the time of selection. Organization should maintain ethical standard
while recruiting and selecting employees. Managerial decisions regarding recruitment and
selection of employees for marketing management post should be based on ethical consideration.
There should not be any kind of unethical behavior at workplace at the time of selection and
recruitment of employees (Cheung-Judge and Holbeche, 2011).
AC
1.3
detailed
description
of
your
role
and
responsibilities as an HR trainee in the recruitment and
selection process for the marketing manager
Human resource management division of business organizations has many employees to do
different functions of human resource management. These employees are responsible for
successful implementation of plans and strategies made by the top executives of the organization.
Hr trainee is a lower level managerial post of human resource management division of business
organizations. HR trainee executives perform different activities in recruitment and selection of
employees for the organization (DeCenzo and Robbins, 1996). The role and responsibilities of
HR executives recruiting and selecting marketing manager are following.
1. HR trainee of business organization will receive application form, record in database,
make phone calls to the selected applicants for test or send acknowledgement letter to
applicant on behalf of HR manager/director of the organization.
2. Performs promotional activities and prepare as well as place advertisement regarding the
recruitment of marketing manager.
3. Hr trainee also prepares the contract and employment packages of recruited employee on
the basis of guideline of organizational plans and strategies, evaluate basic information of
candidate before the interviews and sends acceptance and rejection letter to the
employees.
AC 1.4 evaluate your own contribution to the recruitment
and selection process of the right candidate by providing
a reflective statement of your involvement in the process
Human resource trainee executives of an organization play a significant role during recruitment
and selection process of employees. The HR trainee is a part of human resource management
division and contributes to develop a productive working environment and help to maintain high
standard of performance of employees of the organization (Harzing and Ruysseveldt, 1995). As
part of human resource management team in recruiting and selecting new marketing manager of
the organization I am as a HR trainee officer I performed my duties according to the supervision
of my superior officers.
As HR trainee of the organization I received application form of candidates, and recorded these
in database, make phone calls to the selected applicants for test or send acknowledgement letter
to applicant on behalf of HR manager/director of the organization. I performed promotional
activities and prepared as well as placed advertisement regarding the recruitment of marketing
manager. As HR trainee executive I also prepared the contract and employment packages of
recruited employee on the basis of guideline of organizational plans and strategies, evaluate basic
information of candidate before the interviews and sends acceptance and rejection letter to the
employees.
Task 2
AC 2.1 Explain the skills and attributes required for
leadership role within the British Gas
Success of business organization largely depends on effective leadership and management of
human, material and financial resources. Top executives and leaders of business organizations
maintain and control people and other things by focusing on the structures of organization and
the management system of the organization. Leaders innovate as well as develop organizational
structure and systems to control employees (Kouzes and Posner, 2007). Managers and leaders of
business organizations like British Gas should have some managerial skills to maintain and
control structure and system to inspire as well as motivate employees of the company.
Conceptual skill: Leaders and managers of British Gas should have conceptual skills that mean
the talent and skills of leaders to use information to resolve problems of the company, to
recognize the opportunities and threats for the improvement of performance, to recognize grey
areas as well as evaluating different alternatives available, and to execute solutions to accomplish
objectives of the company.
Interpersonal skill: The leaders and managers of British gas should also have some
interpersonal skill to dealing with people s it helps leaders to make good working relationship
with employees at workplace as well as leading or motivating them to accomplish organizational
goals.
Communication skill: Communication skills are the ability managers and leaders of business
organizations to share information in order to make effective decisions for the organization. the
leaders of British gas requires communicative skills that is essential to convert ideas into works
as well as presenting information to stakeholders make inference regarding specific problems of
the organization.
Decision making skill: The leaders of British Gas must have the capability to take good decision
and it is the process by which leaders select appropriates techniques and tools to solve problems
of the organization.
Educational skill: Leaders conduct and evaluate research theories as well as take necessary
steps to use their knowledge to apply appropriate policies for the improvement of organizational
productive.
AC 2.2 Compare theories, models and leadership styles
that can be applied in resolving at least two of these
situations within a department team in British Gas
Leadership is the practice to motivate, persuade, and control human resources of business
organization as well as directing them to carry out their duties to accomplish goals of an
organization. To direct and control the employees’ managers of business organizations follow
different leadership styles and these leadership styles including authoritative, democratic,
coaching, paternalistic, and laissez fair in which autocratic leadership styles refers the leadership
process where leaders are more power oriented as well as the communication style of business
organization is top down. A formal system of command and control is established in autocratic
leadership style. On the other hand democratic leadership style entails working with group where
decisions are made as a whole. Paternalistic leadership style is a moderate authoritarian
leadership style in which leaders are autocratic although most of the time decisions made as a
whole (Luthans, 1977). Delivering more power to the employees can flourish innovative
activities for the betterment of the organization is laissez fair leadership style. An employee
focused leadership style where leader influence and motivate employees to bring new ideas for
the organization is known as coaching leadership style.
The CEO of British Gas is more employees focused and he focuses more on the innovative
power of the employee and influence employees to solve the problems. Leaders are not born they
are made and leaders need a good mentor to improve their performance and they can keep pace
with the changes in the business environment as well as leader have to be a peoples person for
the betterment of the organization are the motto of the CEO of British Gas. The CEO of British
Gas and his leadership style are more objective oriented as well as analytical focusing more on
problem solving.
AC 2.3 Explain ways to motivate staff within the work
teams to achieve British Gas’s objectives
The reward system of a company, the structure and culture of organization and also the overall
work surroundings of the organization ar the essential issue by that the behaviors of workers of
British gas are greatly affected. Financial reward and non-monetary reward constitutes a present
system of a company. The motive behind the performance at work of workers in business
organizations is that the rewards provided to the staff. For this reason the reward system of a
company influences greatly the behaviors of workers at work.
Organizational structure may be a guideline for formal behaviors of people at the work that’s
why structure of a company is additionally a key determinant of behaviors of people within the
organization. Authority and responsibility of workers within the work are outlined by the
structure and culture of the organization and it shapes the character of relationship among the
staff in British gas. The structure and culture of British gas additionally influence the behaviors
of
its workers and
that
they are terribly cooperative
and
friendly because
the organization contains a versatile structure.
Culture is additionally associate degree powerful issue that affects the behaviors of workers
within the organization like British Gas. British Gas has associate degree structure culture
consisting of the core worth and belief of the organization and also the structure culture is useful
to push philosophy of the organization and guarantee success.
Task 3
AC 3.1 Assess the benefits of team working for British Gas
Teamwork is a vital a part of structure functions. It’s essential for that organization that involves
with monetary services or accounting. Geographic point team will be shaped to run comes
involving staff from totally different department. Some individuals from outside the organization
are enclosed in teams or groups to form team a lot of skillful (Schermerhorn, Osborn and Hunt,
2000). Technicians are the persons who are often times enclosed in groups from outside of the
organization. Cooperation is important to unravel the issues that involve totally different
department of a corporation. An efficient team helps a corporation to unravel specific issues
allotted by high management of the organization and to realize the goal of the organization.
Business concern like British Gas builds effective groups to control their functions. Effective
team at British Gas helps the organization to realize its goal and develop the aims and objectives
of the organization. Geographic point groups at British Gas shares a typical purpose and each
team member respects and supports one another. Team members of the groups at British Gas
have high commitment to goal. They need smart understanding of their task. The staff enclosed
in groups at British Gas is smart at generating and sharing ideas. There has been an open and
robust communication between team members at British Gas.
AC 3.2 Demonstrate working in a team as a leader and
member towards specific goals, dealing with any conflict
or difficult situations, draw examples from British Gas
Team is cluster of individual’s works along to attain sure objectives. The staff works during a
cluster square measure known as team members. Team members have a full set of
complementary skills required to finish task for organization. Workers comprise a bunch and that
they play numerous roles to attain success for organization (Maginn, 1994).
Dr. Meredith Belbin developed team roles model wherever he aforesaid that a team plays 9 roles
in achieving success.
1.
Resource investigator
2.
Team employee
3.
Coordinator
4.
Shaper
5.
Implementer
6.
Completer
7.
Plant
8.
Specialist
9.
Monitor-evaluator:
These 9 roles are divided into 3 sorts. These square measure action directed roles, thought
directed roles and worker directed roles. Thought directed roles square measure plant specialist
and monitor judge and action directed roles square measure shaper, implementer and completer.
Employees play completely different roles during a team to attain common goal of the team.
Goals will solely be achieved once there's a robust and effective strategy and action arrange to
perform roles during a correct method. So to attain the success of team it's essential that a good
strategy is formulized and other people perform their roles in step with the strategy.
AC 3.3 Review the effectiveness of the team at British Gas
in achieving the goals
Workplace groups at British Gas develop more the aims and objectives of the organization in
several alternative ways that. Team work creates an honest communication system within the
organization, develops cooperation among the staff of the organization. It additionally reduces
redundancy of staff, reduces price of high-priced leadership positions, wherever single manager
is also ready to lead many groups of the organization (Higgs, 1996).
Teamwork’s at British Gas facilitate the organization to develop more the target of the
organization as a result of it's some profit for this organization. British Gas has many advantages
from work place groups.
Organizational cooperation at British Gas will result in higher business outcomes since the team
will bring additional resources to place up with against a challenge likewise as there's additional
oversight to scale back risk of poor individual help. As an example, at British Gas cooperation is
related to inflated attention in fulfilling the wants of the client.
Task 4
AC 4.1 Explain the factors involved in planning the
monitoring and assessment of work performance
Organizational structure and culture square measure one amongst the foremost necessary
problems that influence performance of staff in geographic point. Structure and culture is crucial
for each business organizations to form work specialization and departmentalization, to boost
span of management additionally on guarantee chain of command in geographic point. Structure
culture consisting of the core worth and belief of the organization and therefore the structure
culture is useful to push philosophy of the organization and guarantee success. The objectives of
organizations, quality of tasks additionally because the timeframe of the task square measure the
problems on that the sort of approaches to management depends (Cheung-Judge and Holbeche,
2011). Clear and open communication that facilitates effective cooperation and organizations
wants robust communication network among the members. Diversity of cultures, abilities
additionally as temperament of the workers of the organization is to boost effective cooperation.
AC 4.2 Plan and deliver the
development needs of individuals.
assessment
of
the
Every employee ought to have personal development commit to enrich his career. Career
development could be a combination of each short and future development and implementation
of effective plans. For this reason organization ought to outline the short and future development
goal of staff. People ought to outline short and future career goals as a result of it involves
individual’s personal, skilled and social life (Torrington, Hall and Torrington, 1998). People
ought to create their choices supported their talents and contemplate numerous social and
economic factors. As an individual's resource novice government of British Gas I actually have
following short term and future development plans.
Short-term development plan: short development plans includes acting higher on what people
doing currently and formulate plans concerning what they need to try and do in future.
Additionally to it people ought to attend in numerous seminar and displays to outline my future
career goals and enrich data regarding my profession.
Long-term development arrange: future development plan includes finishing exploit additional
skills and data concerning the realm of profession. Additionally to it people ought to train
themselves in profession. For this reason they need to attend numerous coaching, seminars and
conference concerning their profession.
AC 4.3 Evaluate the success of the assessment process.
The human resource development method is crucial for concern. The success of assessment
method is measured if the assessments wear performance. British Gas applies totally different
ways to observe its assessment method of human resource development. Observation and
feedback ways area unit are the notable ways employed by British Gas. British Gas hires
consultants from numerous organizations to observe and assess human resource wants of the
organization and facilitate the staff to look at the performance of them within the geographical
point. Standardization is additionally a crucial methodology employed by British Gas to live
performance of workers (Britishgas.co.uk, 2014). British Gas uses a planned normal or yardstick
determined by the managers of the organization to live the performance of workers. The assess
was realistic, expressed additionally as measurable in terms of your time, cost, equality, quantity,
effect, or manner of performance and it absolutely was essential to create improve the standard
of the staff.
Conclusion
Human resource management is one most vital perform of contemporary business organize to
make sure success in marketplace. For this reason enterprise must construct effective human
resource coming up with. The formulation of human resource coming up with is needed for a
series of actions that area unit required to perform in future to manage human resources in
business organizations. Manpower coming up with conjointly helps to addressing amendment
with the external atmosphere of the organization. Acceptable manpower coming up with is that
the best guideline to recruit most gifted personnel. Reward system of any organization consists of
financial compensation furthermore as non financial compensation provided to the staff.
Payment of workers depends on numerous results known by job analysis method. Seniority of
the staff within the organization, skills furthermore as expertise of the staff, the profit of the
organization and performance of area unit the factors on that payment of employees area unit
depended.
References
1. Bratton, J. and Gold, J. (2000). Human resource management. Mahwah, N.J.: Lawrence
Erlbaum.
2. Britishgas.co.uk, (2015). Gas & Electricity, Boilers and Energy Efficiency - British Gas.
[online] Available at: http://www.britishgas.co.uk [Accessed 6 Jan. 2015].
3. Cheung-Judge, M. and Holbeche, L. (2011). Organizational development. London:
Kogan Page.
4. DeCenzo, D. and Robbins, S. (1996). Human resource management. New York: Wiley.
5. Harzing, A. and Ruysseveldt, J. (1995). International human resource management.
London: Sage Publications.
6. Higgs, M. (1996). Building an effective team. Team Performance Management: An
International Journal, 2(4), pp.33-39.
7. Huffington, C., Cole, C. and Brunning, H. (1997). A manual of organizational
development. London: Karnac Books.
8. Kouzes, J. and Posner, B. (2007). The leadership challenge. San Francisco, CA: JosseyBass.
9. Luthans, F. (1977). Organizational behavior. New York: McGraw-Hill.
10. Maginn, M. (1994). Effective teamwork. Burr Ridge, Ill.: Business One Irwin/Mirror
Press.
11. Parker, G. (1990). Team players and teamwork. San Francisco: Jossey-Bass Publishers.
12. Schermerhorn, J., Osborn, R. and Hunt, J. (2000). Organizational behavior. New York:
Wiley.
13. Shackleton, V. (1995). Business leadership. London: Routledge.
14. Torrington, D., Hall, L. and Torrington, D. (1998). Human resource management.
London: Prentice Hall Europe.
Introduction................................................................................................................ 1
AC 1.1: Prepare documentation e.g. job description and person specification to
select and recruit a new marketing manager.............................................................2
AC 1.2: Explains employment relevant legal, regulatory and ethical issues and
assess the impact it may have on recruiting a marketing manager...........................3
AC 1.3 detailed description of your role and responsibilities as an HR trainee in the
recruitment and selection process for the marketing manager..................................4
AC 1.4 evaluate your own contribution to the recruitment and selection process of
the right candidate by providing a reflective statement of your involvement in the
process....................................................................................................................... 4
AC 2.1 Explain the skills and attributes required for leadership role within the British
Gas............................................................................................................................. 5
AC 2.2 Compare theories, models and leadership styles that can be applied in
resolving at least two of these situations within a department team in British Gas...6
AC 2.3 Explain ways to motivate staff within the work teams to achieve British Gas’s
objectives................................................................................................................... 6
AC 3.1 Assess the benefits of team working for British Gas.......................................7
AC 3.2 Demonstrate working in a team as a leader and member towards specific
goals, dealing with any conflict or difficult situations, draw examples from British
Gas............................................................................................................................. 8
AC 3.3 Review the effectiveness of the team at British Gas in achieving the goals. . .8
AC 4.1 Explain the factors involved in planning the monitoring and assessment of
work performance...................................................................................................... 9
AC 4.2 Plan and deliver the assessment of the development needs of individuals.. . .9
AC 4.3 Evaluate the success of the assessment process..........................................10
Conclusion................................................................................................................ 11
References................................................................................................................ 12
Introduction
Human resource management is the technique or method to plan, organize, lead and control
human resources of business effectively and efficiently. Every business organization in modern
business world emphasizes more on human resource management as success of business largely
depends on effective human resource management. Strategies and policies regarding to control
and manage human resources is crucial as to identify rich recruitment sources as well as top
talents, create good communication system for employees and managers as well as ensure a
supportive organizational structure and culture. For this reason line managers of business
organization has are some major responsibilities of line managers to formulate plans and
strategies regarding human resource management. British Gas has distinct human resource
management division and the managers of human resource management division works to
maintain effective team work, train and develop employees and acquire talented employees for
the organization.
Task 1
AC 1.1: Prepare documentation e.g. job description and
person specification to select and recruit a new marketing
manager
Recruitment and selection of employees are two most important functions of human resource
management in any organization. Recruitment and selection are systematic process. Managers
have to follow numbers of stages to complete recruitment and selection process. The recruitment
and selection process have several phases and involves several documentation. Business
organization performs several documentations such as job description and person specification.
Job description is a written statement regarding the findings of job analysis of a job. On the other
hand person specification is a profile of candidate needed for a certain job (Bratton and Gold,
2000). The job description and person specification of for a new marketing manager is given
here.
Job description
Job title: Marketing manager
Reports to: Marketing Director
Purpose: managing and compiling materials and human resource and reporting information to
support marketing operation
Job responsibility:
1. Determining strategies and plans for marketing operation
2. Meeting objective of the organization regarding sales and marketing
3. Determining financial requirement, preparing budget and scheduling expenditure for
marketing operation of the organization
4. Identification of marketing opportunities, planning, deciding and evaluating the
advertising efforts of the organization
Salary: Negotiable
Educational requirements: Masters of Business administration from reputed university.
Qualifications: The applicants must have the skills of analyzing information, reporting, written
communication and financial problem solving ability.
Person specification
Position: Marketing Manager
Knowledge requirement:
1. Knowledge regarding marketing techniques
2. Knowledge regarding industry and organization
3. Knowledge on information and technology
Skills:
1. Excellent communication skill
2. Ability to work as a team member
3. Ability to work in stress
4. Ability to work flexible
Experience:
1. Experience in dealing with various advertising agencies
2. Experience of working in reputed business organization in similar role
AC 1.2: Explains employment relevant legal, regulatory
and ethical issues and assess the impact it may have on
recruiting a marketing manager
Legal, regulatory and ethical issues play a significant role on recruiting marketing manager of an
organization. The organization must be concern about the legal, regulatory and ethical issues
related risks and impacts on recruiting marketing manager. The recruitment and selection process
must be fair and the decisions of managers should not be biased on race, sex, disability, marital
status and religion. For this reason business organizations should be concerned about legal
issues.
Government enforces various issues to the business organizations in recruiting and selecting
employees. These issues include employ people from less developed regions, employ disabled
person, ensuring rights of women at recruits and selection of employees and ensuring equal
treatment to all candidates at the time of selection. Organization should maintain ethical standard
while recruiting and selecting employees. Managerial decisions regarding recruitment and
selection of employees for marketing management post should be based on ethical consideration.
There should not be any kind of unethical behavior at workplace at the time of selection and
recruitment of employees (Cheung-Judge and Holbeche, 2011).
AC
1.3
detailed
description
of
your
role
and
responsibilities as an HR trainee in the recruitment and
selection process for the marketing manager
Human resource management division of business organizations has many employees to do
different functions of human resource management. These employees are responsible for
successful implementation of plans and strategies made by the top executives of the organization.
Hr trainee is a lower level managerial post of human resource management division of business
organizations. HR trainee executives perform different activities in recruitment and selection of
employees for the organization (DeCenzo and Robbins, 1996). The role and responsibilities of
HR executives recruiting and selecting marketing manager are following.
1. HR trainee of business organization will receive application form, record in database,
make phone calls to the selected applicants for test or send acknowledgement letter to
applicant on behalf of HR manager/director of the organization.
2. Performs promotional activities and prepare as well as place advertisement regarding the
recruitment of marketing manager.
3. Hr trainee also prepares the contract and employment packages of recruited employee on
the basis of guideline of organizational plans and strategies, evaluate basic information of
candidate before the interviews and sends acceptance and rejection letter to the
employees.
AC 1.4 evaluate your own contribution to the recruitment
and selection process of the right candidate by providing
a reflective statement of your involvement in the process
Human resource trainee executives of an organization play a significant role during recruitment
and selection process of employees. The HR trainee is a part of human resource management
division and contributes to develop a productive working environment and help to maintain high
standard of performance of employees of the organization (Harzing and Ruysseveldt, 1995). As
part of human resource management team in recruiting and selecting new marketing manager of
the organization I am as a HR trainee officer I performed my duties according to the supervision
of my superior officers.
As HR trainee of the organization I received application form of candidates, and recorded these
in database, make phone calls to the selected applicants for test or send acknowledgement letter
to applicant on behalf of HR manager/director of the organization. I performed promotional
activities and prepared as well as placed advertisement regarding the recruitment of marketing
manager. As HR trainee executive I also prepared the contract and employment packages of
recruited employee on the basis of guideline of organizational plans and strategies, evaluate basic
information of candidate before the interviews and sends acceptance and rejection letter to the
employees.
Task 2
AC 2.1 Explain the skills and attributes required for
leadership role within the British Gas
Success of business organization largely depends on effective leadership and management of
human, material and financial resources. Top executives and leaders of business organizations
maintain and control people and other things by focusing on the structures of organization and
the management system of the organization. Leaders innovate as well as develop organizational
structure and systems to control employees (Kouzes and Posner, 2007). Managers and leaders of
business organizations like British Gas should have some managerial skills to maintain and
control structure and system to inspire as well as motivate employees of the company.
Conceptual skill: Leaders and managers of British Gas should have conceptual skills that mean
the talent and skills of leaders to use information to resolve problems of the company, to
recognize the opportunities and threats for the improvement of performance, to recognize grey
areas as well as evaluating different alternatives available, and to execute solutions to accomplish
objectives of the company.
Interpersonal skill: The leaders and managers of British gas should also have some
interpersonal skill to dealing with people s it helps leaders to make good working relationship
with employees at workplace as well as leading or motivating them to accomplish organizational
goals.
Communication skill: Communication skills are the ability managers and leaders of business
organizations to share information in order to make effective decisions for the organization. the
leaders of British gas requires communicative skills that is essential to convert ideas into works
as well as presenting information to stakeholders make inference regarding specific problems of
the organization.
Decision making skill: The leaders of British Gas must have the capability to take good decision
and it is the process by which leaders select appropriates techniques and tools to solve problems
of the organization.
Educational skill: Leaders conduct and evaluate research theories as well as take necessary
steps to use their knowledge to apply appropriate policies for the improvement of organizational
productive.
AC 2.2 Compare theories, models and leadership styles
that can be applied in resolving at least two of these
situations within a department team in British Gas
Leadership is the practice to motivate, persuade, and control human resources of business
organization as well as directing them to carry out their duties to accomplish goals of an
organization. To direct and control the employees’ managers of business organizations follow
different leadership styles and these leadership styles including authoritative, democratic,
coaching, paternalistic, and laissez fair in which autocratic leadership styles refers the leadership
process where leaders are more power oriented as well as the communication style of business
organization is top down. A formal system of command and control is established in autocratic
leadership style. On the other hand democratic leadership style entails working with group where
decisions are made as a whole. Paternalistic leadership style is a moderate authoritarian
leadership style in which leaders are autocratic although most of the time decisions made as a
whole (Luthans, 1977). Delivering more power to the employees can flourish innovative
activities for the betterment of the organization is laissez fair leadership style. An employee
focused leadership style where leader influence and motivate employees to bring new ideas for
the organization is known as coaching leadership style.
The CEO of British Gas is more employees focused and he focuses more on the innovative
power of the employee and influence employees to solve the problems. Leaders are not born they
are made and leaders need a good mentor to improve their performance and they can keep pace
with the changes in the business environment as well as leader have to be a peoples person for
the betterment of the organization are the motto of the CEO of British Gas. The CEO of British
Gas and his leadership style are more objective oriented as well as analytical focusing more on
problem solving.
AC 2.3 Explain ways to motivate staff within the work
teams to achieve British Gas’s objectives
The reward system of a company, the structure and culture of organization and also the overall
work surroundings of the organization ar the essential issue by that the behaviors of workers of
British gas are greatly affected. Financial reward and non-monetary reward constitutes a present
system of a company. The motive behind the performance at work of workers in business
organizations is that the rewards provided to the staff. For this reason the reward system of a
company influences greatly the behaviors of workers at work.
Organizational structure may be a guideline for formal behaviors of people at the work that’s
why structure of a company is additionally a key determinant of behaviors of people within the
organization. Authority and responsibility of workers within the work are outlined by the
structure and culture of the organization and it shapes the character of relationship among the
staff in British gas. The structure and culture of British gas additionally influence the behaviors
of
its workers and
that
they are terribly cooperative
and
friendly because
the organization contains a versatile structure.
Culture is additionally associate degree powerful issue that affects the behaviors of workers
within the organization like British Gas. British Gas has associate degree structure culture
consisting of the core worth and belief of the organization and also the structure culture is useful
to push philosophy of the organization and guarantee success.
Task 3
AC 3.1 Assess the benefits of team working for British Gas
Teamwork is a vital a part of structure functions. It’s essential for that organization that involves
with monetary services or accounting. Geographic point team will be shaped to run comes
involving staff from totally different department. Some individuals from outside the organization
are enclosed in teams or groups to form team a lot of skillful (Schermerhorn, Osborn and Hunt,
2000). Technicians are the persons who are often times enclosed in groups from outside of the
organization. Cooperation is important to unravel the issues that involve totally different
department of a corporation. An efficient team helps a corporation to unravel specific issues
allotted by high management of the organization and to realize the goal of the organization.
Business concern like British Gas builds effective groups to control their functions. Effective
team at British Gas helps the organization to realize its goal and develop the aims and objectives
of the organization. Geographic point groups at British Gas shares a typical purpose and each
team member respects and supports one another. Team members of the groups at British Gas
have high commitment to goal. They need smart understanding of their task. The staff enclosed
in groups at British Gas is smart at generating and sharing ideas. There has been an open and
robust communication between team members at British Gas.
AC 3.2 Demonstrate working in a team as a leader and
member towards specific goals, dealing with any conflict
or difficult situations, draw examples from British Gas
Team is cluster of individual’s works along to attain sure objectives. The staff works during a
cluster square measure known as team members. Team members have a full set of
complementary skills required to finish task for organization. Workers comprise a bunch and that
they play numerous roles to attain success for organization (Maginn, 1994).
Dr. Meredith Belbin developed team roles model wherever he aforesaid that a team plays 9 roles
in achieving success.
1.
Resource investigator
2.
Team employee
3.
Coordinator
4.
Shaper
5.
Implementer
6.
Completer
7.
Plant
8.
Specialist
9.
Monitor-evaluator:
These 9 roles are divided into 3 sorts. These square measure action directed roles, thought
directed roles and worker directed roles. Thought directed roles square measure plant specialist
and monitor judge and action directed roles square measure shaper, implementer and completer.
Employees play completely different roles during a team to attain common goal of the team.
Goals will solely be achieved once there's a robust and effective strategy and action arrange to
perform roles during a correct method. So to attain the success of team it's essential that a good
strategy is formulized and other people perform their roles in step with the strategy.
AC 3.3 Review the effectiveness of the team at British Gas
in achieving the goals
Workplace groups at British Gas develop more the aims and objectives of the organization in
several alternative ways that. Team work creates an honest communication system within the
organization, develops cooperation among the staff of the organization. It additionally reduces
redundancy of staff, reduces price of high-priced leadership positions, wherever single manager
is also ready to lead many groups of the organization (Higgs, 1996).
Teamwork’s at British Gas facilitate the organization to develop more the target of the
organization as a result of it's some profit for this organization. British Gas has many advantages
from work place groups.
Organizational cooperation at British Gas will result in higher business outcomes since the team
will bring additional resources to place up with against a challenge likewise as there's additional
oversight to scale back risk of poor individual help. As an example, at British Gas cooperation is
related to inflated attention in fulfilling the wants of the client.
Task 4
AC 4.1 Explain the factors involved in planning the
monitoring and assessment of work performance
Organizational structure and culture square measure one amongst the foremost necessary
problems that influence performance of staff in geographic point. Structure and culture is crucial
for each business organizations to form work specialization and departmentalization, to boost
span of management additionally on guarantee chain of command in geographic point. Structure
culture consisting of the core worth and belief of the organization and therefore the structure
culture is useful to push philosophy of the organization and guarantee success. The objectives of
organizations, quality of tasks additionally because the timeframe of the task square measure the
problems on that the sort of approaches to management depends (Cheung-Judge and Holbeche,
2011). Clear and open communication that facilitates effective cooperation and organizations
wants robust communication network among the members. Diversity of cultures, abilities
additionally as temperament of the workers of the organization is to boost effective cooperation.
AC 4.2 Plan and deliver the
development needs of individuals.
assessment
of
the
Every employee ought to have personal development commit to enrich his career. Career
development could be a combination of each short and future development and implementation
of effective plans. For this reason organization ought to outline the short and future development
goal of staff. People ought to outline short and future career goals as a result of it involves
individual’s personal, skilled and social life (Torrington, Hall and Torrington, 1998). People
ought to create their choices supported their talents and contemplate numerous social and
economic factors. As an individual's resource novice government of British Gas I actually have
following short term and future development plans.
Short-term development plan: short development plans includes acting higher on what people
doing currently and formulate plans concerning what they need to try and do in future.
Additionally to it people ought to attend in numerous seminar and displays to outline my future
career goals and enrich data regarding my profession.
Long-term development arrange: future development plan includes finishing exploit additional
skills and data concerning the realm of profession. Additionally to it people ought to train
themselves in profession. For this reason they need to attend numerous coaching, seminars and
conference concerning their profession.
AC 4.3 Evaluate the success of the assessment process.
The human resource development method is crucial for concern. The success of assessment
method is measured if the assessments wear performance. British Gas applies totally different
ways to observe its assessment method of human resource development. Observation and
feedback ways area unit are the notable ways employed by British Gas. British Gas hires
consultants from numerous organizations to observe and assess human resource wants of the
organization and facilitate the staff to look at the performance of them within the geographical
point. Standardization is additionally a crucial methodology employed by British Gas to live
performance of workers (Britishgas.co.uk, 2014). British Gas uses a planned normal or yardstick
determined by the managers of the organization to live the performance of workers. The assess
was realistic, expressed additionally as measurable in terms of your time, cost, equality, quantity,
effect, or manner of performance and it absolutely was essential to create improve the standard
of the staff.
Conclusion
Human resource management is one most vital perform of contemporary business organize to
make sure success in marketplace. For this reason enterprise must construct effective human
resource coming up with. The formulation of human resource coming up with is needed for a
series of actions that area unit required to perform in future to manage human resources in
business organizations. Manpower coming up with conjointly helps to addressing amendment
with the external atmosphere of the organization. Acceptable manpower coming up with is that
the best guideline to recruit most gifted personnel. Reward system of any organization consists of
financial compensation furthermore as non financial compensation provided to the staff.
Payment of workers depends on numerous results known by job analysis method. Seniority of
the staff within the organization, skills furthermore as expertise of the staff, the profit of the
organization and performance of area unit the factors on that payment of employees area unit
depended.
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