Automotive Mechanic or Automotive Service Manager or Auto Mainte

Sales Associate  ____________________PROFILE____________________   ____________________PROFILE___________________ _  Sales professional with four years experience and proven talent for making new c ontacts, closing orders, and generating repeat/referral business through effecti ve account management and excellent customer service. Exceptional communication, presentation, and negotiation skills with an outstanding ability to earn custom er loyalty. Ability to apply strong problem-solving skills, persistence, and res ourcefulness to achieve positive results. Customer service professional offering four years of diversified experience. Exc ellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to foc us on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, a nd integrity.  ____________________ACCOMPLISHMENTS____________________   ____________________ACCOMPLISHMENTS___________ _________  * Provided a high level of customer service and client relations based on outsta nding communication and interpersonal skills. * Advised customers on the location, selection, price, and use of goods availabl e from the store, with the aim of encouraging them to buy and to return to buy i n the future. * Turned around underachieving retail facility, implementing changes that result ed in goal achievement for the 1st time in two months. * Managed school and personal life to maintain a record of perfect attendance.  ____________________EXPERIENCE____________________   ____________________EXPERIENCE________________ ____  2006 - 2011 - Sales Associate Merchants Tire and Auto, Woodbridge, VA. 22191 Formulated pricing policies on merchandise according to requirements for profita bility of store operations. operations. Established close close client relationships, evaluated evaluated r egional trends and product strategies, promoted new products, maintained client service and satisfaction, and monitored sales performance. Maintained orderly st ore appearance. Trained new sales staff and assisted them in closing sales. Util ized strong organizational and analytical skills, and a proven ability to handle multiple tasks. Trained new employees in policy and procedures. Negotiated cust omers and advertisers to successfully resolve problems. Worked directly with cus tomers assisting in sales, resolving problems and ensuring maintenance of produc tive customer relations. Coordinated special deals and bids. Resolved customer p roblems and ensured satisfaction. Dealt tactfully and effectively with difficult customers. Results oriented salesperson with proven ability for productive effo rt. * Achieved consistently high client satisfaction ratings * Established close client relationships, evaluated regional trends and product strategies, promoted new products, maintained client service and satisfaction, a nd monitored sales performance * Accurately handled cash and deposits 1999 - 2006 - Line Cook Outback Steakhouse, Woodbridge, VA. 22193 Cooked meals according to menu, special dietary and nutritional restrictions, a nd number of persons to be served. Cleaned, cut, and cooks meat, fish, and poult ry. Prepared and cooks vegetables, salads, dressings, and desserts. Baked breads , rolls, and other pastries. Cleaned and inspected galley equipment, kitchen app liances, and work areas for cleanliness and functional operation. Directed activ ities of one and more workers who assist in preparing and serving meals. Washed pots, pans, dishes, utensils, and other cooking equipment. Apportioned and serve d food to residents, employees, and patrons.

* Developed ideas for different recipies. Very creative * Consistantly prepared food in a timly manner for a high volume store. Vouleent ered to cook at special events for officers, armed forces and fire department to raise money for charity * Ranked No 1. In the State of Virginia and was hand pick by the area director t o open Many stores in the state. Stores such as Hull Street, City of Richmond, W inchester, and Stafford.  ____________________EDUCATION____________________   ____________________EDUCATION_________________ ___  1999 - H.S., [ Major ] Gar-Field H.S, Woodbridge, Va  ____________________SPECIAL SKILLS____________________   ____________________SPECIAL SKILLS____________________  * MS DOS * E-Mail * Internet Explorer * Back and Front Office Operations * Customer Relations * Customer Retention * Everyday Business Etiquette * Billing * Inventory * Critical Problem Analysis/Resolution * Time Management * Visual Merchandising * Telephone Communications * Customer Service and Quality Assurance * Vendor and Client Relations * Sales Lead Generation * Written/Verbal Communication * Promotional Activities * Negotiation and Closing Techniques * oubleshooting * Problem Resolution * Negotiation Skills * New Product Promotion * Competitor Analysis * Client Retention/Win Back * Cash Balancing  ____________________VOLUNTEER____________________   ____________________VOLUNTEER_________________ ___  1996 - 1996 - Mail clerk South West hospital and medical center, Southwest, Atlanta Demonstrated ability to meet the needs of patrons, dependable, hard working, rel iable, and punctual. Use clear, concise communication skills in conjunction with organizational skills to perform daily duties. Recognized for long hours, commi tment to customers, attention to detail, professionalism, and follow-up. Resourc eful, energetic, competent, multi-task and results-oriented.