Automotive OEM Solution Map
Content
Automotive - OEM
Solution Map
Automotive - OEM
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Time-to
to-Market
New Product Development and Introduction
Life-cycle
cycle Data Management
Supplier Collaboration
Strategic Sourcing
Operational Procurement and Inbound Logistics
Build-to
to-Order
Supply--to-line
Manufacturing
Enterprise Asset Management
Sales & Marketing
Brand and Customer Management
Vehicle Lifecycle Management
Vehicle Planning & Forecasting
Order-to-Delivery
Customer Service
Warranty Management
Interaction Center
Service Parts Management
Enterprise Management & Support
Customers &
Channels
Automotive - OEM
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Time-to
to-Market
Supplier Collaboration
Build-to
to-Order
Sales & Marketing
Customer Service
Enterprise Management & Support
Analytics
Financials
Human Capital Management
Corporate Services
Operations Support
Customers &
Channels
Automotive - OEM
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Time-to
to-Market
Supplier Collaboration
Build-to
to-Order
Sales & Marketing
Customer Service
Enterprise Management & Support
Analytics
Financial Analytics
Operations Analytics
Workforce Analytics
Financials
Financial Supply Chain
Management
Treasury
Financial Accounting
Management Accounting
Corporate Governance
Human Capital Management
Talent Management
Workforce Process Management
Corporate Services
Environment, Health, and Safety
Incentive and Commission
Travel Management
Compliance Management
Management
Operations Support
Product Data
Quality
Enterprise Asset
Indirect
Project and Portfolio
Management
Management
Management
Procurement
Management
Workforce Deployment
Real Estate Management
Global Trade
Services
Global Trade
Management
Customers &
Channels
Time-to-Market
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Time-to
to-Market
New Product Development and Introduction
Life-cycle Data Management
Idea and Concept Management
Document Management
Strategic Portfolio Management
Product Structure Management
Project Planning and Scoping
Quality Engineering
Product Development (Discrete Industries)
Quality Assurance and Control
Process Engineering
Change and Configuration Management
Project Execution
Hazardous Substance Management
Prototyping and Ramp-Up (Discrete Industries)
Master Data Management
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Supplier Collaboration
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Supplier Collaboration
Strategic Sourcing
Operational Procurement and Inbound Logistics
Source of Supply Management
Operational Procurement and Inbound Logistics in ERP/SCM
Analysing Global Spend
Release Processing
Vendor Evaluation and Monitoring
Supplier Managed Inventory
Requirement Processing
Managing Bidding Events
Negotiating Contracts
Production Part Approval Process
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Supplier Collaboration - Operational Procurement and Inbound Logistics
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Supplier Collaboration
Operational Procurement and Inbound Logistics
Operational Procurement and Inbound Logistics
in ERP/SCM
Release Processing
Supplier Managed Inventory
Demand Planning
Create and Transmit Release
Publish current Inventory Status and Gross Demand
Material Requirements Planning
Monitor Release
Monitor Inventory and Simulate Replenishment
Create and Publish ASN
Publish Planned Receipts
Post Goods Receipt and Transmit GR References
Create and Publish ASN
Monitor ASN Status
Post Goods Receipt, Transmit GR References and
Update Inventory
Processing Delivery Schedules and Purchase Orders
Inbound Processing and Receipt Confirmation
Warehousing and Storage
Invoicing
Vendor Evaluation and Monitoring
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Build-to-Order
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Build-to
to-Order
Supply-to-line
Manufacturing
Enterprise Asset Management
Inbound Processing and Receipt Confirmation
Make-To-Order
Order Manufacturing
Investment Planning for Capital Assets
Sequenced to Line
Repetitive Manufacturing
Document Management
Kanban
Discrete Order Manufacturing
Investment Project Planning and Scoping
Demand driven Line Replenishment
Physical Inventory
Investment Project Execution
Contractor Management
Services and Service Parts Requirement Processing
Purchase Order Processing
Supplier Collaboration
Service Entry
Parts Inbound Processing and Receipt Confirmation
Invoicing Verification
Phase-In Equipment
Preventive Maintenance
Corrective Maintenance
Refurbishment Processing
Work Clearance Management
Reliability-Centred Maintenance
Dispatching and Scheduling (People/Tools)
Engineering Change and Configuration Management
Maintenance Cost Budgeting
Shutdown Management
Equipment and Parts Physical Inventory
Inspection and Calibration Processing
Waste Management
Phase-Out Equipment
Asset Scrapping
Failure Mode and Effects Analysis (FMEA)
Build-to-Order - Manufacturing
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Build-to
to-Order
Manufacturing
Make-To-Order Manufacturing
Repetitive Manufacturing
Discrete Order Manufacturing
Product Structure Management
Production Planning (Repetitive Manufacturing)
Production Planning (Discrete Manufacturing)
Production Planning (Repetitive Manufacturing)
Production Scheduling in SCM
Production Scheduling in SCM
Model-Mix Planning and Sequencing
Production Confirmation/Backflush
Production Confirmation/Backflush
Rapid Requirements Planning
Manufacturing Execution (Repetitive Manufacturing)
Product Cost Accounting
Production Confirmation/Backflush
Product Cost Accounting
Manufacturing Execution (Discrete Manufacturing)
Product Cost Accounting
Manufacturing Execution
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Sales & Marketing
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Sales & Marketing
Brand and Customer Management
Vehicle Lifecycle Management
Vehicle Planning & Forecasting
Marketing Planning and Budgeting
Installed Base Analysis
Business Planning & Simulation
Order-To-Delivery (Built-To-Order)
Campaign Planning
Installed Base Processing
Sales Planning and Forecasting
Order-To-Delivery (Locate-To-Order)
Campaign Execution
Vehicle Information Processing
Collaborative Planning
Segmentation
Vehicle Information Processing with
Channel Partners
Incentive Plan Maintenance
Segmentation with Channel Partners
Campaign Analysis
Order-to-Delivery
Planning based on Options
Planning based on fully configured
Orders
Lead Processing
Lead Analysis
Sales Planning and Forecasting
Account Processing
Activity Analysis
Activity Processing
Cross-Selling Analysis
Customer Lifetime Value Analysis
Customer Profitability Analysis
Survey Analytics
Opportunity Analysis
Opportunity Processing
Product Proposals
Quotation Processing
Service Contract and Quotation
Analysis
Service Contract Processing
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Sales & Marketing - Order-to
to-Delivery
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Sales & Marketing
Order-to--Delivery
Order-To-Delivery (Built-To-Order)
Order-To-Delivery (Locate-To-Order)
Vehicle Servicing
Vehicle Search
Vehicle Procurement
Vehicle Reservation
Vehicle Order Management
Vehicle Delivery
Incentive Processing
Vehicle Order Management
Incentive Plan Maintenance
Incentive Plan Maintenance
Dealer Vehicle Sales
Dealer Vehicle Sales
Vehicle Billing
Incentive Processing
Vehicle Delivery
Vehicle Billing
Vehicle Late Order Assignment
Vehicle Procurement
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Customer Service
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Customer Service
Warranty Management
Interaction Center
Service Parts Management
Service Contract and Quotation Analysis
Help Desk
Service Parts Planning
Warranty Claim Processing
Customer Service and Support with Interaction Center
Service Parts Claims and Returns
Billing
Complaints Processing
Service Parts Warehousing
Warranty Analysis
E-Mail
Mail Response Management with Interaction Center
Service Contract Processing
Managing and Analyzing Interaction Center
Operations
Product Service Letter Processing
Service Parts Sales
Surveying Customers with Interaction Center
Credit Memo Processing
Product and Warranty Registration
Lead Processing
Warranty Claim Entry
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Customer Service - Service Parts Management
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Customer Service
Service Parts Management
Service Parts Planning
Service Parts Claims and Returns
Strategic SC Design
Complaints Processing
Parts Demand Planning
Trade Promotion Validation
Service Parts Warehousing
Inbound Processing and Receipt
Confirmation
Parts Inventory Planning
Entitlement Management
Parts Supply Planning
Billing
Parts Distribution Planning
Product Service Letter Processing
Service Parts Sales
Sales Order Processing
Outbound Processing
Sales Order Processing (Third Party
Order Processing)
Physical Inventory
Rebate Agreement Processing
Warehousing and Storage
Entitlement Management
Trade Promotion Execution
Supplier Collaboration
Billing
Supply Chain Monitoring and Control
Parts Monitoring
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Enterprise Management & Support
Analytics
Financial Analytics
Operations Analytics
Workforce Analytics
Financial and Management Reporting
Sales Planning
Workforce Planning
Financial Planning, Budgeting and Forecasting
Procurement Analytics
Workforce Cost Planning & Simulation
Profitability Analytics
Inventory and Warehouse Management Analytics
Workforce Benchmarking
Product and Service Cost Analytics
Manufacturing Analytics
Workforce Process Analytics & Measurement
Overhead Cost and ABC/M Analytics
Transportation Analytics
Talent Management Analytics & Measurement
Payment Behavior Analytics
Sales Analytics
Strategic Alignment
Legal and Management Consolidation
Customer Service Analytics
Balanced Scorecard
Program and Project Management Analytics
Risk Management
Quality Management Analytics
Management Cockpit
Asset Analytics & Performance Optimization
Corporate Investment Management
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Enterprise Management & Support
Financials
Financial Supply Chain
Management
Treasury
Financial Accounting
Electronic Bill Presentment
and Payment
Treasury and Risk
Management
Collections Management
Cash and Liquidity
Management
Accounts Payable
In-House Cash
Contract Accounting
Bank Communication
Management
Fixed Assets Accounting
Credit Management
Dispute Management
Management Accounting
Corporate Governance
General Ledger
Profit Center Accounting
Audit Information System
Accounts Receivable
Cost Center and Internal
Order Accounting
Management of Internal
Controls
Project Accounting
Risk Management
Investment Management
Whistle Blower Complaints
Product Cost Accounting
Segregation of Duties
Bank Accounting
Profitability Accounting
Cash Journal Accounting
Transfer Pricing
Inventory Accounting
Tax Accounting
Accrual Accounting
Local Close
Financial Statements
Audit Information System
Data Retention Tool (DART)
Travel Management
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Enterprise Management & Support
Human Capital Management
Talent Management
Workforce Process Management
Workforce Deployment
Competency Management
Employee Administration
Project Resource Planning
Recruiting
Organizational Management
Resource and Program Management
Employee Performance Management
Global Employment
Retail Scheduling
Talent Review & Calibration
Benefits Management
Employee Development
Healthcare Cost Management
Learning
Time and Attendance
Succession Management
Payroll and Legal Reporting
HCM Processes & Forms
Compensation Management
Employee Self Service/Manager Self Service
Talent Management Analytics
Employee Interaction Center
Workforce Planning
Workforce Cost Planning & Simulation
Workforce Benchmarking
Workforce Process Analytics & Measurement
Strategic Alignment
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Enterprise Management & Support
Corporate Services
Travel Management
Travel Request and Pre-trip approval
Environment, Health, and Safety
Compliance Management
Incentive and Commission
Management
EHS Management
Incentive Business Configuration
Recycling Administration
Incentive Plan Maintenance
Travel Planning - Online Booking
Incentive Processing
Real Estate Management
Portfolio Management
Commercial Real Estate Management
Corporate Real Estate Management
Travel and Expense Management
Facilities Management
Global Travel Policy Compliance
Travel and Expense Analytics
SAP Product Available
SAP Product Available with Future Releases
Support Processes
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Enterprise Management & Support
Operations Support
Product Data
Management
Project and Portfolio
Quality Management
Management
Product Structure
Management
Portfolio
Management
Recipe Management
Project Management
Specification
Management
Resource
Management
Quality Engineering
Quality Assurance /
Control
Quality Improvement
Audit Management
Change and
Configuration
Management
Enterprise Asset
Management
Investment Planning
& Design
Procurement &
Construction
Maintenance &
Operations
Indirect
Procurement
Global Trade
Services
Requisitioning
Export Management
Purchase Order
Management
Import Management
Receiving
Financial Settlement
Decommission &
Disposal
Asset Analytics &
Performance
Optimization
Trade Preference
Management
Restitution
Management
Global Trade
Management
Trading Contract
Management
Expense
Management
Trading Execution
Management
Position
Management
Risk Management
Takeover/Handover
for technical objects
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Business Objectives
Scenario:
Business Objectives:
Brand and Customer Management
Improving Customer Service
• Collaborate with business partners
• Provide a single face to the customer
• Support multi-channel
channel interaction
Increasing Revenue
• Develop new markets
• Efficient campaign planning and management
• Extend market share
• Improve customer retention and loyalty
Reducing Operating Costs & Increasing Efficiency
• Lower communications expenses
• Automation and standardization of business processes
Discrete Order Manufacturing
Improving Corporate Strategy
• Product Mix Optimization
Improving Customer Service
• Improved quality and accuracy
Increasing Revenue
• Improve capacity utilization
• Improve capacity utilization
Lowering Working Capital
• Reduce material and component obsolescence
• Lower work-in-process
process inventory
Business Objectives
Scenario:
Business Objectives:
Enterprise Asset Management
Increasing Transparency & Accountability
• Improvement of regulatory compliance
• Provide decision support
Managing Fixed Assets & Resources
• Optimize capital equipment and asset utilization
• Minimize investment in operating facilities
Reducing Operating Costs & Increasing Efficiency
• Improve asset and maintenance management
Interaction Center
Improving Customer Service
• Better service levels
• 24x7 customer self-service
self
• Complaint management and tracking
Improving Service Delivery
• Add 24x7 customer service
• Faster access to relevant information
• Personalized customer interaction
• Provide a single face to the customer
• Reduce administration, improve business processes
Increasing Revenue
• Improve customer retention and loyalty
Business Objectives
Scenario:
Business Objectives:
Life-cycle Data Management
Improving Customer Service
• Improved quality and accuracy
Increase Speed & Efficiency
• Reduce cycle time to approve and implement engineering changes
Increasing Security
• Improve document control, integrity and retention
Increasing Transparency & Accountability
• Provide source of "one truth"
Managing Fixed Assets & Resources
• Reduce lifecycle costs
Make-To-Order Manufacturing
Improving Corporate Strategy
• Product Mix Optimization
Improving Customer Service
• Improved quality and accuracy
Increasing Revenue
• Improve capacity utilization
Lowering Working Capital
• Reduce material and component obsolescence
• Lower work-in-process
process inventory
Business Objectives
Scenario:
Business Objectives:
New Product Development and
Introduction
Improving Corporate Strategy
• Support for the strategic planning process
Improving Customer Service
• Improve product quality
Increase Speed & Efficiency
• Increase collaboration (internally & externally
• Speed innovative products / designs to market
• Increase volume of engineering support with existing staff
• Integrate - eliminate redundancies
Increasing Revenue
• Improve RFQ/RFP processes
Operational Procurement and Inbound
Logistics in ERP/SCM
Lowering Working Capital
• Visibility to vendor/supplier inventory
• Reduce out-of-stock
stock situation
Reducing Operating Costs & Increasing Efficiency
• Reduce inventory levels
• Improve procurement processes
• Lower logistics costs
• Standardize processes for consistency, efficiency
• Integrate processes across divisions and functions
Business Objectives
Scenario:
Business Objectives:
Order-To-Delivery (Built-To-Order)
Increase Speed & Efficiency
• Increase collaboration (internally & externally
Increasing Transparency & Accountability
• Improvement of regulatory compliance
• Increase data transparency
Lowering Working Capital
• Shorten order-to
to-cash cycle
• Visibility to vendor/supplier inventory
Reducing Operating Costs & Increasing Efficiency
• Improve inventory visibility
Order-To-Delivery (Locate-To-Order)
Increase Speed & Efficiency
• Increase collaboration (internally & externally
Increasing Transparency & Accountability
• Improvement of regulatory compliance
• Increase data transparency
Lowering Working Capital
• Shorten order-to
to-cash cycle
• Visibility to vendor/supplier inventory
Reducing Operating Costs & Increasing Efficiency
• Improve inventory visibility
Business Objectives
Scenario:
Business Objectives:
Release Processing
Improving Service Delivery
• Faster access to relevant information
• Collaborate with business partners
Increase Speed & Efficiency
• Increase collaboration (internally & externally
• Improve data accuracy and availability
Reducing Operating Costs & Increasing Efficiency
• Reduce order processing costs
Repetitive Manufacturing
Improving Corporate Strategy
• Product Mix Optimization
Improving Customer Service
• Improved quality and accuracy
Increasing Revenue
• Improve capacity utilization
• Improve capacity utilization
Lowering Working Capital
• Reduce material and component obsolescence
• Lower work-in-process
process inventory
Business Objectives
Scenario:
Business Objectives:
Service Parts Claims and Returns
Improving Customer Service
• Better service levels
• Improve customer retention and loyalty
• Improve service quality
• Complaint management and tracking
• Improve customer satisfaction through faster credits from approved warranty claims
Increasing Revenue
• Improve customer retention and loyalty
Service Parts Planning
Improving Customer Service
• Improve forecast accuracy
• Better service levels
Lowering Working Capital
• Reduce material and component obsolescence
• Increase inventory turns
Reducing Operating Costs & Increasing Efficiency
• Reduced service parts inventory levels across the service parts network
Business Objectives
Scenario:
Business Objectives:
Service Parts Sales
Improving Customer Service
• Better service levels
• Improve customer retention and loyalty
• Improve service quality
• Reduce late orders
• Improve service speed
Increasing Revenue
• Efficient sales planning and management
• Efficient campaign planning and management
• Improve customer retention and loyalty
• Improve order fill rate
Reducing Operating Costs & Increasing Efficiency
• Reduce order processing costs
Service Parts Warehousing
Lowering Working Capital
• Improve capacity utilization
• Reduce inventory carrying costs
Reducing Operating Costs & Increasing Efficiency
• Improve inventory visibility
• Lower logistics costs
• Reduce inventory levels
Business Objectives
Scenario:
Business Objectives:
Strategic Sourcing
Increase Speed & Efficiency
• Increase collaboration (internally & externally
Increasing Revenue
• Improve RFQ/RFP processes
Lowering Working Capital
• Lower cost procured goods and services
Supplier Managed Inventory
Improving Service Delivery
• Faster access to relevant information
• Collaborate with business partners
Increase Speed & Efficiency
• Increase collaboration (internally & externally
• Improve data accuracy and availability
Reducing Operating Costs & Increasing Efficiency
• Reduce inventory levels
• Reduce order processing costs
Supply-to-line
Improving Customer Service
• Reduce late orders
Lowering Working Capital
• Reduce out-of-stock
stock situation
• Lower work-in-process
process inventory
Reducing Operating Costs & Increasing Efficiency
• Improve inventory visibility
• Reduce error rate by use of automated processes
Business Objectives
Scenario:
Business Objectives:
Vehicle Lifecycle Management
Improving Customer Service
• Improve product quality
Improving Service Delivery
• Improve service quality
• Personalized customer interaction
• Provide a single face to the customer
• Collaborate with business partners
Increasing Revenue
• Gain market share with new products and brand extensions
• Improve customer retention and loyalty
• Reduce time-to-market
market & volume
Vehicle Planning & Forecasting
Improving Customer Service
• Improve forecast accuracy
Lowering Working Capital
• Improve capacity utilization
Reducing Operating Costs & Increasing Efficiency
• Reduce inventory levels
Business Objectives
Scenario:
Business Objectives:
Warranty Management
Improving Service Delivery
• Collaborate with business partners
Increasing Revenue
• Develop service offerings
Increasing Transparency & Accountability
• Improve transparency and auditability of activities
• Increase data transparency
Reducing Operating Costs & Increasing Efficiency
• Automation and standardization of business processes
Key Performance Indicators
Scenario:
Key Performance Indicators:
Brand and Customer Management
• Campaign/Event Cost Revenue Ratio
• Customer Satisfaction Index
Discrete Order Manufacturing
•
•
•
•
•
Capacity Utilization
Capacity Utilization
Production Lead Time
Upside Production Flexibility
Scrap expense
Enterprise Asset Management
•
•
•
•
•
•
Total Assets Turnover Ratio
Fixed Asset Turnover
Rate Of Return On Capital
ROI
Percentage of Planned Maintenance Work
Capacity Utilization
Interaction Center
•
•
•
•
Churn
Customer Satisfaction Index
Contact Efficiency
Percentage of Customer Complaints
Life-cycle Data Management
•
•
•
•
Bill of Material Data Accuracy
Engineer Change Order (ECO) costs
Incoming Material Quality
Product & Process Data Accuracy
Key Performance Indicators
Scenario:
Key Performance Indicators:
Make-To-Order Manufacturing
•
•
•
•
Capacity Utilization
Production Lead Time
Scrap expense
Upside Production Flexibility
New Product Development and
Introduction
•
•
•
•
•
•
Number of ECOs
Time to Market
Research & Development Costs
Product & Process Data Accuracy
Number of Prototypes Built
Engineer Change Order (ECO) Costs as a % of R&D Costs
Operational Procurement and Inbound
Logistics in ERP/SCM
• Inventory Days of Supply (Quantity)
• Receiving & material storage costs
Order-To-Delivery (Built-To-Order)
•
•
•
•
Channel Inventory
Cost Of Capital
Market Share
Finished Goods Inventory Days of Supply
Order-To-Delivery (Locate-To-Order)
•
•
•
•
•
Channel Inventory
Cost Of Capital
Market Share
Finished Goods Inventory Days of Supply
Delivery Performance to Customer Request Date
Release Processing
• Percentage of Orders Scheduled to Customer Request
• Percentage of orders received via Internet
Key Performance Indicators
Scenario:
Key Performance Indicators:
Repetitive Manufacturing
•
•
•
•
•
•
Scrap expense
Upside Production Flexibility
Scrap expense
Capacity Utilization
Capacity Utilization
Production Lead Time
Service Parts Planning
•
•
•
•
Fill Rates
Average Working Capital
Forecast Accuracy
Inventory aging
Strategic Sourcing
• Number of Supply Sources
• Supplier on time Delivery Performance
Supplier Managed Inventory
•
•
•
•
Service Parts Claims and Returns
Percentage of orders received via Internet
Order Ready for Shipment to Customer Receipt of Order Time
Raw Material Days of Supply
Raw Material Days of Supply (Quantity)
Key Performance Indicators
Scenario:
Key Performance Indicators:
Supply-to-line
•
•
•
•
Vehicle Lifecycle Management
• Customer Satisfaction Index
• Percentage of Service Requests
• Average Length of Service
Vehicle Planning & Forecasting
• Forecast Accuracy
• Capacity Utilization
• Demand, Supply Planning Costs
Warranty Management
• Customer Satisfaction Index
• Evaluation Time for Warranty Request
• Warranty costs
Total WIP Inventory Days of Supply
Inventory Turnover
Percent of parts delivered to point of use
Raw Material Inventory Turnover (Quantity)
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Solution Map
Automotive - OEM
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Time-to
to-Market
New Product Development and Introduction
Life-cycle
cycle Data Management
Supplier Collaboration
Strategic Sourcing
Operational Procurement and Inbound Logistics
Build-to
to-Order
Supply--to-line
Manufacturing
Enterprise Asset Management
Sales & Marketing
Brand and Customer Management
Vehicle Lifecycle Management
Vehicle Planning & Forecasting
Order-to-Delivery
Customer Service
Warranty Management
Interaction Center
Service Parts Management
Enterprise Management & Support
Customers &
Channels
Automotive - OEM
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Time-to
to-Market
Supplier Collaboration
Build-to
to-Order
Sales & Marketing
Customer Service
Enterprise Management & Support
Analytics
Financials
Human Capital Management
Corporate Services
Operations Support
Customers &
Channels
Automotive - OEM
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Time-to
to-Market
Supplier Collaboration
Build-to
to-Order
Sales & Marketing
Customer Service
Enterprise Management & Support
Analytics
Financial Analytics
Operations Analytics
Workforce Analytics
Financials
Financial Supply Chain
Management
Treasury
Financial Accounting
Management Accounting
Corporate Governance
Human Capital Management
Talent Management
Workforce Process Management
Corporate Services
Environment, Health, and Safety
Incentive and Commission
Travel Management
Compliance Management
Management
Operations Support
Product Data
Quality
Enterprise Asset
Indirect
Project and Portfolio
Management
Management
Management
Procurement
Management
Workforce Deployment
Real Estate Management
Global Trade
Services
Global Trade
Management
Customers &
Channels
Time-to-Market
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Time-to
to-Market
New Product Development and Introduction
Life-cycle Data Management
Idea and Concept Management
Document Management
Strategic Portfolio Management
Product Structure Management
Project Planning and Scoping
Quality Engineering
Product Development (Discrete Industries)
Quality Assurance and Control
Process Engineering
Change and Configuration Management
Project Execution
Hazardous Substance Management
Prototyping and Ramp-Up (Discrete Industries)
Master Data Management
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Supplier Collaboration
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Supplier Collaboration
Strategic Sourcing
Operational Procurement and Inbound Logistics
Source of Supply Management
Operational Procurement and Inbound Logistics in ERP/SCM
Analysing Global Spend
Release Processing
Vendor Evaluation and Monitoring
Supplier Managed Inventory
Requirement Processing
Managing Bidding Events
Negotiating Contracts
Production Part Approval Process
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Supplier Collaboration - Operational Procurement and Inbound Logistics
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Supplier Collaboration
Operational Procurement and Inbound Logistics
Operational Procurement and Inbound Logistics
in ERP/SCM
Release Processing
Supplier Managed Inventory
Demand Planning
Create and Transmit Release
Publish current Inventory Status and Gross Demand
Material Requirements Planning
Monitor Release
Monitor Inventory and Simulate Replenishment
Create and Publish ASN
Publish Planned Receipts
Post Goods Receipt and Transmit GR References
Create and Publish ASN
Monitor ASN Status
Post Goods Receipt, Transmit GR References and
Update Inventory
Processing Delivery Schedules and Purchase Orders
Inbound Processing and Receipt Confirmation
Warehousing and Storage
Invoicing
Vendor Evaluation and Monitoring
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Build-to-Order
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Build-to
to-Order
Supply-to-line
Manufacturing
Enterprise Asset Management
Inbound Processing and Receipt Confirmation
Make-To-Order
Order Manufacturing
Investment Planning for Capital Assets
Sequenced to Line
Repetitive Manufacturing
Document Management
Kanban
Discrete Order Manufacturing
Investment Project Planning and Scoping
Demand driven Line Replenishment
Physical Inventory
Investment Project Execution
Contractor Management
Services and Service Parts Requirement Processing
Purchase Order Processing
Supplier Collaboration
Service Entry
Parts Inbound Processing and Receipt Confirmation
Invoicing Verification
Phase-In Equipment
Preventive Maintenance
Corrective Maintenance
Refurbishment Processing
Work Clearance Management
Reliability-Centred Maintenance
Dispatching and Scheduling (People/Tools)
Engineering Change and Configuration Management
Maintenance Cost Budgeting
Shutdown Management
Equipment and Parts Physical Inventory
Inspection and Calibration Processing
Waste Management
Phase-Out Equipment
Asset Scrapping
Failure Mode and Effects Analysis (FMEA)
Build-to-Order - Manufacturing
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Build-to
to-Order
Manufacturing
Make-To-Order Manufacturing
Repetitive Manufacturing
Discrete Order Manufacturing
Product Structure Management
Production Planning (Repetitive Manufacturing)
Production Planning (Discrete Manufacturing)
Production Planning (Repetitive Manufacturing)
Production Scheduling in SCM
Production Scheduling in SCM
Model-Mix Planning and Sequencing
Production Confirmation/Backflush
Production Confirmation/Backflush
Rapid Requirements Planning
Manufacturing Execution (Repetitive Manufacturing)
Product Cost Accounting
Production Confirmation/Backflush
Product Cost Accounting
Manufacturing Execution (Discrete Manufacturing)
Product Cost Accounting
Manufacturing Execution
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Sales & Marketing
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Sales & Marketing
Brand and Customer Management
Vehicle Lifecycle Management
Vehicle Planning & Forecasting
Marketing Planning and Budgeting
Installed Base Analysis
Business Planning & Simulation
Order-To-Delivery (Built-To-Order)
Campaign Planning
Installed Base Processing
Sales Planning and Forecasting
Order-To-Delivery (Locate-To-Order)
Campaign Execution
Vehicle Information Processing
Collaborative Planning
Segmentation
Vehicle Information Processing with
Channel Partners
Incentive Plan Maintenance
Segmentation with Channel Partners
Campaign Analysis
Order-to-Delivery
Planning based on Options
Planning based on fully configured
Orders
Lead Processing
Lead Analysis
Sales Planning and Forecasting
Account Processing
Activity Analysis
Activity Processing
Cross-Selling Analysis
Customer Lifetime Value Analysis
Customer Profitability Analysis
Survey Analytics
Opportunity Analysis
Opportunity Processing
Product Proposals
Quotation Processing
Service Contract and Quotation
Analysis
Service Contract Processing
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Sales & Marketing - Order-to
to-Delivery
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Sales & Marketing
Order-to--Delivery
Order-To-Delivery (Built-To-Order)
Order-To-Delivery (Locate-To-Order)
Vehicle Servicing
Vehicle Search
Vehicle Procurement
Vehicle Reservation
Vehicle Order Management
Vehicle Delivery
Incentive Processing
Vehicle Order Management
Incentive Plan Maintenance
Incentive Plan Maintenance
Dealer Vehicle Sales
Dealer Vehicle Sales
Vehicle Billing
Incentive Processing
Vehicle Delivery
Vehicle Billing
Vehicle Late Order Assignment
Vehicle Procurement
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Customer Service
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Customer Service
Warranty Management
Interaction Center
Service Parts Management
Service Contract and Quotation Analysis
Help Desk
Service Parts Planning
Warranty Claim Processing
Customer Service and Support with Interaction Center
Service Parts Claims and Returns
Billing
Complaints Processing
Service Parts Warehousing
Warranty Analysis
Mail Response Management with Interaction Center
Service Contract Processing
Managing and Analyzing Interaction Center
Operations
Product Service Letter Processing
Service Parts Sales
Surveying Customers with Interaction Center
Credit Memo Processing
Product and Warranty Registration
Lead Processing
Warranty Claim Entry
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Customer Service - Service Parts Management
Suppliers &
Partners
Engineering
Procurement
Manufacturing
Sales & Distribution
Customer Service
Customers &
Channels
Customer Service
Service Parts Management
Service Parts Planning
Service Parts Claims and Returns
Strategic SC Design
Complaints Processing
Parts Demand Planning
Trade Promotion Validation
Service Parts Warehousing
Inbound Processing and Receipt
Confirmation
Parts Inventory Planning
Entitlement Management
Parts Supply Planning
Billing
Parts Distribution Planning
Product Service Letter Processing
Service Parts Sales
Sales Order Processing
Outbound Processing
Sales Order Processing (Third Party
Order Processing)
Physical Inventory
Rebate Agreement Processing
Warehousing and Storage
Entitlement Management
Trade Promotion Execution
Supplier Collaboration
Billing
Supply Chain Monitoring and Control
Parts Monitoring
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Enterprise Management & Support
Analytics
Financial Analytics
Operations Analytics
Workforce Analytics
Financial and Management Reporting
Sales Planning
Workforce Planning
Financial Planning, Budgeting and Forecasting
Procurement Analytics
Workforce Cost Planning & Simulation
Profitability Analytics
Inventory and Warehouse Management Analytics
Workforce Benchmarking
Product and Service Cost Analytics
Manufacturing Analytics
Workforce Process Analytics & Measurement
Overhead Cost and ABC/M Analytics
Transportation Analytics
Talent Management Analytics & Measurement
Payment Behavior Analytics
Sales Analytics
Strategic Alignment
Legal and Management Consolidation
Customer Service Analytics
Balanced Scorecard
Program and Project Management Analytics
Risk Management
Quality Management Analytics
Management Cockpit
Asset Analytics & Performance Optimization
Corporate Investment Management
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Enterprise Management & Support
Financials
Financial Supply Chain
Management
Treasury
Financial Accounting
Electronic Bill Presentment
and Payment
Treasury and Risk
Management
Collections Management
Cash and Liquidity
Management
Accounts Payable
In-House Cash
Contract Accounting
Bank Communication
Management
Fixed Assets Accounting
Credit Management
Dispute Management
Management Accounting
Corporate Governance
General Ledger
Profit Center Accounting
Audit Information System
Accounts Receivable
Cost Center and Internal
Order Accounting
Management of Internal
Controls
Project Accounting
Risk Management
Investment Management
Whistle Blower Complaints
Product Cost Accounting
Segregation of Duties
Bank Accounting
Profitability Accounting
Cash Journal Accounting
Transfer Pricing
Inventory Accounting
Tax Accounting
Accrual Accounting
Local Close
Financial Statements
Audit Information System
Data Retention Tool (DART)
Travel Management
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Enterprise Management & Support
Human Capital Management
Talent Management
Workforce Process Management
Workforce Deployment
Competency Management
Employee Administration
Project Resource Planning
Recruiting
Organizational Management
Resource and Program Management
Employee Performance Management
Global Employment
Retail Scheduling
Talent Review & Calibration
Benefits Management
Employee Development
Healthcare Cost Management
Learning
Time and Attendance
Succession Management
Payroll and Legal Reporting
HCM Processes & Forms
Compensation Management
Employee Self Service/Manager Self Service
Talent Management Analytics
Employee Interaction Center
Workforce Planning
Workforce Cost Planning & Simulation
Workforce Benchmarking
Workforce Process Analytics & Measurement
Strategic Alignment
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Enterprise Management & Support
Corporate Services
Travel Management
Travel Request and Pre-trip approval
Environment, Health, and Safety
Compliance Management
Incentive and Commission
Management
EHS Management
Incentive Business Configuration
Recycling Administration
Incentive Plan Maintenance
Travel Planning - Online Booking
Incentive Processing
Real Estate Management
Portfolio Management
Commercial Real Estate Management
Corporate Real Estate Management
Travel and Expense Management
Facilities Management
Global Travel Policy Compliance
Travel and Expense Analytics
SAP Product Available
SAP Product Available with Future Releases
Support Processes
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Enterprise Management & Support
Operations Support
Product Data
Management
Project and Portfolio
Quality Management
Management
Product Structure
Management
Portfolio
Management
Recipe Management
Project Management
Specification
Management
Resource
Management
Quality Engineering
Quality Assurance /
Control
Quality Improvement
Audit Management
Change and
Configuration
Management
Enterprise Asset
Management
Investment Planning
& Design
Procurement &
Construction
Maintenance &
Operations
Indirect
Procurement
Global Trade
Services
Requisitioning
Export Management
Purchase Order
Management
Import Management
Receiving
Financial Settlement
Decommission &
Disposal
Asset Analytics &
Performance
Optimization
Trade Preference
Management
Restitution
Management
Global Trade
Management
Trading Contract
Management
Expense
Management
Trading Execution
Management
Position
Management
Risk Management
Takeover/Handover
for technical objects
SAP Product Available
SAP Product Available with Future Releases
Future Focus
Partner Product Available
Partner Product Available with Future Releases
Business Objectives
Scenario:
Business Objectives:
Brand and Customer Management
Improving Customer Service
• Collaborate with business partners
• Provide a single face to the customer
• Support multi-channel
channel interaction
Increasing Revenue
• Develop new markets
• Efficient campaign planning and management
• Extend market share
• Improve customer retention and loyalty
Reducing Operating Costs & Increasing Efficiency
• Lower communications expenses
• Automation and standardization of business processes
Discrete Order Manufacturing
Improving Corporate Strategy
• Product Mix Optimization
Improving Customer Service
• Improved quality and accuracy
Increasing Revenue
• Improve capacity utilization
• Improve capacity utilization
Lowering Working Capital
• Reduce material and component obsolescence
• Lower work-in-process
process inventory
Business Objectives
Scenario:
Business Objectives:
Enterprise Asset Management
Increasing Transparency & Accountability
• Improvement of regulatory compliance
• Provide decision support
Managing Fixed Assets & Resources
• Optimize capital equipment and asset utilization
• Minimize investment in operating facilities
Reducing Operating Costs & Increasing Efficiency
• Improve asset and maintenance management
Interaction Center
Improving Customer Service
• Better service levels
• 24x7 customer self-service
self
• Complaint management and tracking
Improving Service Delivery
• Add 24x7 customer service
• Faster access to relevant information
• Personalized customer interaction
• Provide a single face to the customer
• Reduce administration, improve business processes
Increasing Revenue
• Improve customer retention and loyalty
Business Objectives
Scenario:
Business Objectives:
Life-cycle Data Management
Improving Customer Service
• Improved quality and accuracy
Increase Speed & Efficiency
• Reduce cycle time to approve and implement engineering changes
Increasing Security
• Improve document control, integrity and retention
Increasing Transparency & Accountability
• Provide source of "one truth"
Managing Fixed Assets & Resources
• Reduce lifecycle costs
Make-To-Order Manufacturing
Improving Corporate Strategy
• Product Mix Optimization
Improving Customer Service
• Improved quality and accuracy
Increasing Revenue
• Improve capacity utilization
Lowering Working Capital
• Reduce material and component obsolescence
• Lower work-in-process
process inventory
Business Objectives
Scenario:
Business Objectives:
New Product Development and
Introduction
Improving Corporate Strategy
• Support for the strategic planning process
Improving Customer Service
• Improve product quality
Increase Speed & Efficiency
• Increase collaboration (internally & externally
• Speed innovative products / designs to market
• Increase volume of engineering support with existing staff
• Integrate - eliminate redundancies
Increasing Revenue
• Improve RFQ/RFP processes
Operational Procurement and Inbound
Logistics in ERP/SCM
Lowering Working Capital
• Visibility to vendor/supplier inventory
• Reduce out-of-stock
stock situation
Reducing Operating Costs & Increasing Efficiency
• Reduce inventory levels
• Improve procurement processes
• Lower logistics costs
• Standardize processes for consistency, efficiency
• Integrate processes across divisions and functions
Business Objectives
Scenario:
Business Objectives:
Order-To-Delivery (Built-To-Order)
Increase Speed & Efficiency
• Increase collaboration (internally & externally
Increasing Transparency & Accountability
• Improvement of regulatory compliance
• Increase data transparency
Lowering Working Capital
• Shorten order-to
to-cash cycle
• Visibility to vendor/supplier inventory
Reducing Operating Costs & Increasing Efficiency
• Improve inventory visibility
Order-To-Delivery (Locate-To-Order)
Increase Speed & Efficiency
• Increase collaboration (internally & externally
Increasing Transparency & Accountability
• Improvement of regulatory compliance
• Increase data transparency
Lowering Working Capital
• Shorten order-to
to-cash cycle
• Visibility to vendor/supplier inventory
Reducing Operating Costs & Increasing Efficiency
• Improve inventory visibility
Business Objectives
Scenario:
Business Objectives:
Release Processing
Improving Service Delivery
• Faster access to relevant information
• Collaborate with business partners
Increase Speed & Efficiency
• Increase collaboration (internally & externally
• Improve data accuracy and availability
Reducing Operating Costs & Increasing Efficiency
• Reduce order processing costs
Repetitive Manufacturing
Improving Corporate Strategy
• Product Mix Optimization
Improving Customer Service
• Improved quality and accuracy
Increasing Revenue
• Improve capacity utilization
• Improve capacity utilization
Lowering Working Capital
• Reduce material and component obsolescence
• Lower work-in-process
process inventory
Business Objectives
Scenario:
Business Objectives:
Service Parts Claims and Returns
Improving Customer Service
• Better service levels
• Improve customer retention and loyalty
• Improve service quality
• Complaint management and tracking
• Improve customer satisfaction through faster credits from approved warranty claims
Increasing Revenue
• Improve customer retention and loyalty
Service Parts Planning
Improving Customer Service
• Improve forecast accuracy
• Better service levels
Lowering Working Capital
• Reduce material and component obsolescence
• Increase inventory turns
Reducing Operating Costs & Increasing Efficiency
• Reduced service parts inventory levels across the service parts network
Business Objectives
Scenario:
Business Objectives:
Service Parts Sales
Improving Customer Service
• Better service levels
• Improve customer retention and loyalty
• Improve service quality
• Reduce late orders
• Improve service speed
Increasing Revenue
• Efficient sales planning and management
• Efficient campaign planning and management
• Improve customer retention and loyalty
• Improve order fill rate
Reducing Operating Costs & Increasing Efficiency
• Reduce order processing costs
Service Parts Warehousing
Lowering Working Capital
• Improve capacity utilization
• Reduce inventory carrying costs
Reducing Operating Costs & Increasing Efficiency
• Improve inventory visibility
• Lower logistics costs
• Reduce inventory levels
Business Objectives
Scenario:
Business Objectives:
Strategic Sourcing
Increase Speed & Efficiency
• Increase collaboration (internally & externally
Increasing Revenue
• Improve RFQ/RFP processes
Lowering Working Capital
• Lower cost procured goods and services
Supplier Managed Inventory
Improving Service Delivery
• Faster access to relevant information
• Collaborate with business partners
Increase Speed & Efficiency
• Increase collaboration (internally & externally
• Improve data accuracy and availability
Reducing Operating Costs & Increasing Efficiency
• Reduce inventory levels
• Reduce order processing costs
Supply-to-line
Improving Customer Service
• Reduce late orders
Lowering Working Capital
• Reduce out-of-stock
stock situation
• Lower work-in-process
process inventory
Reducing Operating Costs & Increasing Efficiency
• Improve inventory visibility
• Reduce error rate by use of automated processes
Business Objectives
Scenario:
Business Objectives:
Vehicle Lifecycle Management
Improving Customer Service
• Improve product quality
Improving Service Delivery
• Improve service quality
• Personalized customer interaction
• Provide a single face to the customer
• Collaborate with business partners
Increasing Revenue
• Gain market share with new products and brand extensions
• Improve customer retention and loyalty
• Reduce time-to-market
market & volume
Vehicle Planning & Forecasting
Improving Customer Service
• Improve forecast accuracy
Lowering Working Capital
• Improve capacity utilization
Reducing Operating Costs & Increasing Efficiency
• Reduce inventory levels
Business Objectives
Scenario:
Business Objectives:
Warranty Management
Improving Service Delivery
• Collaborate with business partners
Increasing Revenue
• Develop service offerings
Increasing Transparency & Accountability
• Improve transparency and auditability of activities
• Increase data transparency
Reducing Operating Costs & Increasing Efficiency
• Automation and standardization of business processes
Key Performance Indicators
Scenario:
Key Performance Indicators:
Brand and Customer Management
• Campaign/Event Cost Revenue Ratio
• Customer Satisfaction Index
Discrete Order Manufacturing
•
•
•
•
•
Capacity Utilization
Capacity Utilization
Production Lead Time
Upside Production Flexibility
Scrap expense
Enterprise Asset Management
•
•
•
•
•
•
Total Assets Turnover Ratio
Fixed Asset Turnover
Rate Of Return On Capital
ROI
Percentage of Planned Maintenance Work
Capacity Utilization
Interaction Center
•
•
•
•
Churn
Customer Satisfaction Index
Contact Efficiency
Percentage of Customer Complaints
Life-cycle Data Management
•
•
•
•
Bill of Material Data Accuracy
Engineer Change Order (ECO) costs
Incoming Material Quality
Product & Process Data Accuracy
Key Performance Indicators
Scenario:
Key Performance Indicators:
Make-To-Order Manufacturing
•
•
•
•
Capacity Utilization
Production Lead Time
Scrap expense
Upside Production Flexibility
New Product Development and
Introduction
•
•
•
•
•
•
Number of ECOs
Time to Market
Research & Development Costs
Product & Process Data Accuracy
Number of Prototypes Built
Engineer Change Order (ECO) Costs as a % of R&D Costs
Operational Procurement and Inbound
Logistics in ERP/SCM
• Inventory Days of Supply (Quantity)
• Receiving & material storage costs
Order-To-Delivery (Built-To-Order)
•
•
•
•
Channel Inventory
Cost Of Capital
Market Share
Finished Goods Inventory Days of Supply
Order-To-Delivery (Locate-To-Order)
•
•
•
•
•
Channel Inventory
Cost Of Capital
Market Share
Finished Goods Inventory Days of Supply
Delivery Performance to Customer Request Date
Release Processing
• Percentage of Orders Scheduled to Customer Request
• Percentage of orders received via Internet
Key Performance Indicators
Scenario:
Key Performance Indicators:
Repetitive Manufacturing
•
•
•
•
•
•
Scrap expense
Upside Production Flexibility
Scrap expense
Capacity Utilization
Capacity Utilization
Production Lead Time
Service Parts Planning
•
•
•
•
Fill Rates
Average Working Capital
Forecast Accuracy
Inventory aging
Strategic Sourcing
• Number of Supply Sources
• Supplier on time Delivery Performance
Supplier Managed Inventory
•
•
•
•
Service Parts Claims and Returns
Percentage of orders received via Internet
Order Ready for Shipment to Customer Receipt of Order Time
Raw Material Days of Supply
Raw Material Days of Supply (Quantity)
Key Performance Indicators
Scenario:
Key Performance Indicators:
Supply-to-line
•
•
•
•
Vehicle Lifecycle Management
• Customer Satisfaction Index
• Percentage of Service Requests
• Average Length of Service
Vehicle Planning & Forecasting
• Forecast Accuracy
• Capacity Utilization
• Demand, Supply Planning Costs
Warranty Management
• Customer Satisfaction Index
• Evaluation Time for Warranty Request
• Warranty costs
Total WIP Inventory Days of Supply
Inventory Turnover
Percent of parts delivered to point of use
Raw Material Inventory Turnover (Quantity)
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