Best Remote Software
http://remote-access-connections-software.comBe sure to download your Free Trial of Support Express 4.0You can also check out our presentation at: http://www.slideshare.net/jbmail/remote-access-how-to-best-remote-softwareBest Remote Support Software-BeAnywhere lets you remotely access your computers, protect your information and assure the integrity of the operating system in your PC with simple and affordable cloud-based solutions. BeAnywhere takes the complexity away from technology and lets you do more with your computer in an increasingly connected world
Content
KEY BENEFITS
REDUCE ON-SITE CALLS. Close most of the incidents remotely: exchange files with the remote machine; view and control the screen remotely, restart & reconnect the remote computer and automatically log back into the OS, even in Safe Mode. FLEXIBLE. No administration privileges are required, supported in all Microsoft® operating systems since Windows® Server 2003. RAPID INCIDENT RESOLUTION. Clients can start sessions almost instantly through several methods. System Information and chat help technicians to rapidly diagnose the situation and undertake the most appropriate action. GIVE CLIENTS A BETTER VISIBILITY OF THEIR ROI. Send an automated, comprehensive PDF report at the end of each support session and keep a video record of the remote control activity. ENHANCE BRAND AWARENESS. Provide an exclusive support link with your brand, add your logo and customize the behavior of the support applet interface or add your own terms of service. OPTIMIZE AVAILABLE RESOURCES. Detailed reports and real time information about the occupation of resources allows precise performance assessment and shows the opportunities for optimization. INTEGRATION. Accept support requests directly from your web site or from any other software, through a powerful yet simple API. ASSURANCE FOR CLIENTS. Sessions are protected by 256-bit AES encryption. Any action taken on the remote computer is logged and the user informed. SECURE. Granular access rules by user or IP to both the solution and its administration console, and to specific machines to support. Choose the features to be used by each technician. PORTABLE. No second rate, low performance web viewers. Program console running native code can be installed on a USB stick to be usable everywhere. Management and configuration options are available through the web. Nationwide Instructional Remote PC Services
Professional Computing Solutions for Home and Office 8 Dorothys Lane Lamoine, ME 04605 207.664.0495 [email protected] http://remotepcservicessupport.com http://remote-access-connections-software.com
Support Express
Support Express
tm
Get live from the cloud
SECURITY IS THE PRIORITY!
BeAnywhere technology is being continuously developed for more than a decade. The proprietary network protocol built in this product is used in thousands of computers around the world, with millions of sessions made every year.All communications between the local and remote machines are encrypted with the military-grade AES 256-bit algorithm. To prevent “man-in-the middle” attacks, all communications containing image, keyboard and mouse commands, files and clipboard have a digital signature that assures the data has not been changed between the sender and the receiver. For an aditional layer of security, the service can be setup to require a unique Master Password or to work with Windows authentication.
BeAnywhere and “Get Live from the Cloud” are registered trademarks from Multiplicar Negócios, Lda. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Adobe and Flash are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
SIMPLE. FLEXIBLE. SECURE.
BEANYWHERE SUPPORT EXPRESS
BEANYWHERE
Multiplicar Negócios, Lda | Grupo Leading Capital, SGPS Phone: +351 210 441 550 Fax: +351 707 500 787 [email protected] www.beanywhere.com
Get live from the cloud
tm
BeAnywhere Support Express
BeAnywhere Support Express is an advanced Software-as-a-Service solution that allows complete ® ® remote access to Microsoft Windows machines in order to provide comprehensive support and system administration. Its exclusive peer-to-peer technology allows the delivery of instant, on-demand remote support to any computer in the world, even through firewalls and complex networking configurations. Easily manage, maintain and control unattended systems. Assist several customers simultaneously to increase productivity.
Restart & Reconnect - The remote computer can be restarted directly from the session, even in safe mode. Log back into Windows without knowing the system credentials. BeAnywhere GoCharge - Integrated payment platform for charging your customers before or during a session. Receive payment notifications in real time through the BASE console.
FEATURES FOR HELPDESK MANAGERS
Granular Tech Management - Create an unlimited number of technicians with different profiles and granular permissions down to computer level. Groups and Departments - Organize computers in groups and technicians in departments to easy route support requests, define escalation procedures and have a better control of the workflows. Advanced Survey Creation & Reporting - Create complex surveys in seconds, supporting multiple languages, differenttypes of questions and advanced editing. Service Monitoring - Real time information about all the running sessions, the workload of the techs and missed requests. Session Recording - Record sessions in video in Adobe® Flash® format, for quality control or training purposes.
FEATURES FOR TECHNICIANS
One Click - That’s all it takes to begin a support session. No preinstalation, no administrative privileges. Launch a support session in less than 10 seconds. High Performance and Firewall Friendly - Always the best performance in any scenario, even with firewalls, exotic network configurations or machines with no direct internet connection. Multi Session Handling - Conduct unlimited concurrent remote sessions with a tabbed console interface that easily lets you toggle between sessions. Advanced Remote Control - Compatible with multiple sessions and fast user switching. Supports two way clipboard and multi-monitor. System info - In-depth auditing and diagnostics data, for an easy problem assessment.Check programs running, installed software, available resources, Event Viewer logs... File Transfer - Instantly transfer files and folders with your clients. You can pause and resume transfers or change the order on the file queue. Port Forwarding - Route local traffic to the remote network without any additional configuration. Link local programs to remote services with ease. System Shell - Use a standard command prompt or a powershell without opening a remote desktop connection. Compatible with batch files and scripts. Custom Warnings - Define what messages or specific webpages are shown to the user if certain conditions are met (connection dropped, support applet is closed, specific schedule...).
A simple interface allows for a rapid deployment in any remote support or remote administration scenario, with no more than an hour of training for the teams.
SERVICE PLANS
BeAnywhere Support Express is available in three different plans, with differenciated funcionalities. All the plans allow the creation of unlimited technician profiles. The number of the technicians that are able to use the solution simultaneously is restricted by the license type.
7
WAYS TO START A SUPPORT SESSION...
1. PIN CODE Generate a new PIN code and direct clients to any easy-to-remember URL. 2. SUPPORT LINK Generate a support link in your tech console and send it to to the client. 3. UNATTENDED ACCESS Install BASE as a Windows Service and access that computer at any time. 4. WEBSITE INTEGRATION Easily embed BeAnywhere in your web site, through a button or landing page. 5. CALLING CARD Use BeAnywhere as a business tool by easily creating new service offerings. 6. SOFTWARE API Use our simple API to generate support requests from any software. 7. EXCLUSIVE LINK Setup an easy to remember URL for the simplest and fastest connection possible.
Lite
Number of Techs Number of Channels Number of Sessions Unattended Access Session Video Session Transfer Request Routing System Info System Shell Port Forwarding Chat Between Technicians Chat with Costumers Deferred Support Tickets Client Warnings Calling Cards Panic Button Surveys BeAnywhere GoCharge 1 Unlimited Unlimited -
Business
3 Unlimited Unlimited
Corporate
Per Request Unlimited Unlimited
-
REDUCE ON-SITE CALLS. Close most of the incidents remotely: exchange files with the remote machine; view and control the screen remotely, restart & reconnect the remote computer and automatically log back into the OS, even in Safe Mode. FLEXIBLE. No administration privileges are required, supported in all Microsoft® operating systems since Windows® Server 2003. RAPID INCIDENT RESOLUTION. Clients can start sessions almost instantly through several methods. System Information and chat help technicians to rapidly diagnose the situation and undertake the most appropriate action. GIVE CLIENTS A BETTER VISIBILITY OF THEIR ROI. Send an automated, comprehensive PDF report at the end of each support session and keep a video record of the remote control activity. ENHANCE BRAND AWARENESS. Provide an exclusive support link with your brand, add your logo and customize the behavior of the support applet interface or add your own terms of service. OPTIMIZE AVAILABLE RESOURCES. Detailed reports and real time information about the occupation of resources allows precise performance assessment and shows the opportunities for optimization. INTEGRATION. Accept support requests directly from your web site or from any other software, through a powerful yet simple API. ASSURANCE FOR CLIENTS. Sessions are protected by 256-bit AES encryption. Any action taken on the remote computer is logged and the user informed. SECURE. Granular access rules by user or IP to both the solution and its administration console, and to specific machines to support. Choose the features to be used by each technician. PORTABLE. No second rate, low performance web viewers. Program console running native code can be installed on a USB stick to be usable everywhere. Management and configuration options are available through the web. Nationwide Instructional Remote PC Services
Professional Computing Solutions for Home and Office 8 Dorothys Lane Lamoine, ME 04605 207.664.0495 [email protected] http://remotepcservicessupport.com http://remote-access-connections-software.com
Support Express
Support Express
tm
Get live from the cloud
SECURITY IS THE PRIORITY!
BeAnywhere technology is being continuously developed for more than a decade. The proprietary network protocol built in this product is used in thousands of computers around the world, with millions of sessions made every year.All communications between the local and remote machines are encrypted with the military-grade AES 256-bit algorithm. To prevent “man-in-the middle” attacks, all communications containing image, keyboard and mouse commands, files and clipboard have a digital signature that assures the data has not been changed between the sender and the receiver. For an aditional layer of security, the service can be setup to require a unique Master Password or to work with Windows authentication.
BeAnywhere and “Get Live from the Cloud” are registered trademarks from Multiplicar Negócios, Lda. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Adobe and Flash are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
SIMPLE. FLEXIBLE. SECURE.
BEANYWHERE SUPPORT EXPRESS
BEANYWHERE
Multiplicar Negócios, Lda | Grupo Leading Capital, SGPS Phone: +351 210 441 550 Fax: +351 707 500 787 [email protected] www.beanywhere.com
Get live from the cloud
tm
BeAnywhere Support Express
BeAnywhere Support Express is an advanced Software-as-a-Service solution that allows complete ® ® remote access to Microsoft Windows machines in order to provide comprehensive support and system administration. Its exclusive peer-to-peer technology allows the delivery of instant, on-demand remote support to any computer in the world, even through firewalls and complex networking configurations. Easily manage, maintain and control unattended systems. Assist several customers simultaneously to increase productivity.
Restart & Reconnect - The remote computer can be restarted directly from the session, even in safe mode. Log back into Windows without knowing the system credentials. BeAnywhere GoCharge - Integrated payment platform for charging your customers before or during a session. Receive payment notifications in real time through the BASE console.
FEATURES FOR HELPDESK MANAGERS
Granular Tech Management - Create an unlimited number of technicians with different profiles and granular permissions down to computer level. Groups and Departments - Organize computers in groups and technicians in departments to easy route support requests, define escalation procedures and have a better control of the workflows. Advanced Survey Creation & Reporting - Create complex surveys in seconds, supporting multiple languages, differenttypes of questions and advanced editing. Service Monitoring - Real time information about all the running sessions, the workload of the techs and missed requests. Session Recording - Record sessions in video in Adobe® Flash® format, for quality control or training purposes.
FEATURES FOR TECHNICIANS
One Click - That’s all it takes to begin a support session. No preinstalation, no administrative privileges. Launch a support session in less than 10 seconds. High Performance and Firewall Friendly - Always the best performance in any scenario, even with firewalls, exotic network configurations or machines with no direct internet connection. Multi Session Handling - Conduct unlimited concurrent remote sessions with a tabbed console interface that easily lets you toggle between sessions. Advanced Remote Control - Compatible with multiple sessions and fast user switching. Supports two way clipboard and multi-monitor. System info - In-depth auditing and diagnostics data, for an easy problem assessment.Check programs running, installed software, available resources, Event Viewer logs... File Transfer - Instantly transfer files and folders with your clients. You can pause and resume transfers or change the order on the file queue. Port Forwarding - Route local traffic to the remote network without any additional configuration. Link local programs to remote services with ease. System Shell - Use a standard command prompt or a powershell without opening a remote desktop connection. Compatible with batch files and scripts. Custom Warnings - Define what messages or specific webpages are shown to the user if certain conditions are met (connection dropped, support applet is closed, specific schedule...).
A simple interface allows for a rapid deployment in any remote support or remote administration scenario, with no more than an hour of training for the teams.
SERVICE PLANS
BeAnywhere Support Express is available in three different plans, with differenciated funcionalities. All the plans allow the creation of unlimited technician profiles. The number of the technicians that are able to use the solution simultaneously is restricted by the license type.
7
WAYS TO START A SUPPORT SESSION...
1. PIN CODE Generate a new PIN code and direct clients to any easy-to-remember URL. 2. SUPPORT LINK Generate a support link in your tech console and send it to to the client. 3. UNATTENDED ACCESS Install BASE as a Windows Service and access that computer at any time. 4. WEBSITE INTEGRATION Easily embed BeAnywhere in your web site, through a button or landing page. 5. CALLING CARD Use BeAnywhere as a business tool by easily creating new service offerings. 6. SOFTWARE API Use our simple API to generate support requests from any software. 7. EXCLUSIVE LINK Setup an easy to remember URL for the simplest and fastest connection possible.
Lite
Number of Techs Number of Channels Number of Sessions Unattended Access Session Video Session Transfer Request Routing System Info System Shell Port Forwarding Chat Between Technicians Chat with Costumers Deferred Support Tickets Client Warnings Calling Cards Panic Button Surveys BeAnywhere GoCharge 1 Unlimited Unlimited -
Business
3 Unlimited Unlimited
Corporate
Per Request Unlimited Unlimited
-
