Bibliography

Bibliography
Mr Ahasanu kabir Suvra . Personal interview. 09 October 2009 Mahmood, Ruhul Amin, Personal interview. 12 October 2009 Brealey, Myers, Marcus. Fundamentals of Corporate Finance. Hill Irwin: New York, 2004. Ross, Westerfield, Jaffe. Corporate Finance. New York: McGraw-Hill, 2005. Our client. Retrieved July 13, 2007, from the World Wide Web: http://telenor.com/client/grameenphonebangladesh http://www.grameenphone.com http://www.telenor.com http://www.telenor.com/about/telenor_in_brief/ http://www.telenor.com/about/who_we_are/our_history/ https://portal.telenor.com/index.jsp?namID=TPN_932_2992

APPENDIX

Telenor
Telenor ASA Jon Fredrik Baksaas President & CEO Corporate Communication

Chief Financial Officer Trond Ø. Westlie Executive Vice President Strategy

Legal

Nordic Morten Karlsen Sørby Executive Vice President

Broadcast Stig Eide Sivertsen Executive Vice President

Asia Arve Johansen Senior Executive Vice President

Central/East Europe Jan Edvard Thygesen Executive Vice President

Other Business

Human Resources Bjørn Magnus Kopperud Executive Vice President

Global Coordination Ragnar Korsæth Executive Vice President Research & Innovation (R & I) reports to CEO through Advisory Board

Group Executive Management

Appendix: 01

Grameen Telecom
Share Holding structure

38%

62%

Telenor

Grameen Telecom

Appendix:02

Organizational Structure:

Board of Audit Committee

Grameenhpone Board of Directors Financial Services * Delwar Hossain Azad Shafiqul Islam * Broadband Ahmed Raihan Shamsi Chief Corporate Affairs Officer & Comapany Secretary Arnfinn Groven Chief Human Resources Officer & Chief Compliance Officer

Farhad Ahmad Internal Audit

Oddvar Hesjedal Chief Executive Officer

Frode Stodal Chief Technology Officer

Titus Dan Chief Marketing Officer

Ruwla Chief Communications Officer

Arif Al Islam Chief Finance Officer & Deputy CEO

January 19, 2009

Appendix: 03

Treasury committee

Operational Committee

Grameen Phone
Erik Aas Managing Director Commercial division Stein Naevdal-Larsen
Research & Customer Experience

Syed Yamin Bakht (GM) Information

Ahmed Rihan Shamsi (DD) Co. Sec. N K A Mobin Director, Project Farhad F. Ahmad (GM) Internal Audit Lutfor Rahman Acting Head Information Technology Md.Shafiqul Islam Acting CTO, Technical Division Kafil H.S. Muyeed New business

Region

Brand

Commercial Development

Sales

New Initiatives

Communication

Customer Business Service Support

MD. ARIF AL ISLAMDirector, Finance

Supply Chain Management

KHALID HASAN – Director, Regulatory and Corporate Affairs

EMAD UL AMEEN – Director, Human Resources

FRANK FODSTAD – Deputy Managing Director Division Legal & Complianc e Head

Fiber optic Director

RA & FM Head

Admi n

CHQ Director

Efficiency Projects

Appendix: 04

Customer Head of Brands Service Organogram
Arild kaale Deputy Director

Coordination

Operational Head Ferdous Ahmed

Inbound Call Center Galib Mostafa Jamal

Outbound call centre Mahbubul Kabir

Direct Communication Bushra Faruq (Acting)

Knowledge &Development Ferdous Ahmed (Acting)

Channel support Ferdous Ahmed (Acting)

Consumer

Welcome

Inbound Communication Outbound Communication Grahak Kotha Online

POS Support Training Competence Enrichment Service Point Support

Business

Maintenance

Youth

CRM

Emerging

Tele-Marketing

LEAD MANAGEMENT: (Department where I am doing my internship)

Appendix:05

Frequency Analysis
Gender

Female 34%

Appendix:06 Age group

25

21 20

Appendix:07

15

Educational level

10 8

5

Post Grad 6%

Appendix: 07

Graduate 32%
Why do you use GrameenPhone? 1% 20% 29% Wider network Low call charge Customer service International roaming Highest market coverage Brand image 12% 18% Other

19%

1%

Appendix: 08