BIS 261 Final Exam Guide

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BIS 261 Final Exam GuideClick Link Below To Buy:http://hwcampus.com/shop/bis-261-final-exam-guide/Or Visit www.hwcampus.com Product DescriptionBIS 261 Final Exam GuideQuestion 1. Question : (TCO 3) The most important role of a systems analyst in business is ____.problem solvingknowing what data needs to be stored and usedspecial programming skillsInstructor Explanation: Chapter 1, p. 4Question 2. Question : (TCO 3) The ____ phase of the Systems Development Life Cycle (SDLC) begins only after the new system has been installed and put into production, and it lasts throughout the productive life of the system.designimplementationsupportInstructor Explanation: Chapter 2, p. 48Question 3. Question : (TCO 3) Asimov, Inc. sells robot lawn mowers to large property owners. The company wishes to reduce component costs by coordinating more closely with parts vendors and reducing inventory levels. This goal could best be accomplished by developing a(n) ____________ system.accounting and financial management (AFM)manufacturing managementsupply chain management (SCM)Instructor Explanation: Chapter 1, p. 9Question 4. Question : (TCO 3) Clarke, Inc. develops information systems for law offices. The requirements for these information systems are negotiated in advance and are spelled out in detail in lengthy written contracts that are signed by all parties at the start of each project. The systems must be highly reliable and use proven, stable technology. A(n) _______________ approach to the SDLC would be best suited for these projects.predictiveincrementalagileInstructor Explanation: Chapter 2, p. 39Question 5. Question : (TCO 3) Egan Enterprises is a large multinational conglomerate with divisions in several different lines of business. Each division needs its own information systems, but there are many elements that all of the divisional systems have in common: They all deal with customers, accounts, payments, and so on. To support all of the divisions efficiently, Egan’s information systems group needs to reuse these common features in many different systems, and avoid creating similar features from scratch for each division. This goal would best be achieved using a(n) ____________ development approach.information engineeringobject-orientedagileInstructor Explanation: Chapter 2, p. 60Question 6. Question : (TCO 4) An example of an intangible benefit is ____.reduced employee moralelost productivitylost customersInstructor Explanation: Chapter 3, p. 106Question 7. Question : (TCO 4) The objective of ____ is to calculate a percentage return so that the costs and benefits are exactly equal over the specified time period.project evaluation and review technique (PERT)cost/benefit analysisnet present value (NPV)Instructor Explanation: Chapter 3, p. 105Question 8. Question : (TCO 4) The present value of $100,000 development costs in year 0 assuming a 15% discount rate is: ____.$115,000$85,000$15,000Instructor Explanation: Chapter 3, p. 106Question 9. Question : (TCO 4) The Gibson Corporation is implementing a new manufacturing information system, but workers in the factory are resisting its adoption because they are afraid that they will be laid off once the system is in operation. This issue should have been identified during __________.technological feasibility analysisschedule feasibility analysisresource feasibility analysisInstructor Explanation: Chapter 3, p. 101Question 10. Question : (TCO 5) Questionnaires can be useful in information gathering when users ____.need prompting to respond to questionsare not well-informeddo not have time for interviewsInstructor Explanation: Chapter 4, p. 145Question 11. Question : (TCO 5) A prototype has which of the following characteristics?Is operative and executable, is focused on a specific objective, is quickly builtHas good look and feel, is executable, and is completeIs quickly

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BIS 261 Final Exam Guide
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Product Description
BIS 261 Final Exam Guide
Question 1. Question : (TCO 3) The most important role of a systems analyst in
business is ____.
problem solving
knowing what data needs to be stored and used
special programming skills
Instructor Explanation: Chapter 1, p. 4
Question 2. Question : (TCO 3) The ____ phase of the Systems Development Life Cycle
(SDLC) begins only after the new system has been installed and put into production,
and it lasts throughout the productive life of the system.
design
implementation
support
Instructor Explanation: Chapter 2, p. 48
Question 3. Question : (TCO 3) Asimov, Inc. sells robot lawn mowers to large property
owners. The company wishes to reduce component costs by coordinating more closely
with parts vendors and reducing inventory levels. This goal could best be accomplished
by developing a(n) ____________ system.

accounting and financial management (AFM)
manufacturing management
supply chain management (SCM)
Instructor Explanation: Chapter 1, p. 9
Question 4. Question : (TCO 3) Clarke, Inc. develops information systems for law
offices. The requirements for these information systems are negotiated in advance and
are spelled out in detail in lengthy written contracts that are signed by all parties at the
start of each project. The systems must be highly reliable and use proven, stable
technology. A(n) _______________ approach to the SDLC would be best suited for
these projects.
predictive
incremental
agile
Instructor Explanation: Chapter 2, p. 39
Question 5. Question : (TCO 3) Egan Enterprises is a large multinational conglomerate
with divisions in several different lines of business. Each division needs its own
information systems, but there are many elements that all of the divisional systems
have in common: They all deal with customers, accounts, payments, and so on. To
support all of the divisions efficiently, Egan’s information systems group needs to reuse
these common features in many different systems, and avoid creating similar features
from scratch for each division. This goal would best be achieved using a(n)
____________ development approach.
information engineering
object-oriented
agile
Instructor Explanation: Chapter 2, p. 60
Question 6. Question : (TCO 4) An example of an intangible benefit is ____.
reduced employee morale
lost productivity
lost customers
Instructor Explanation: Chapter 3, p. 106
Question 7. Question : (TCO 4) The objective of ____ is to calculate a percentage
return so that the costs and benefits are exactly equal over the specified time period.
project evaluation and review technique (PERT)
cost/benefit analysis

net present value (NPV)
Instructor Explanation: Chapter 3, p. 105
Question 8. Question : (TCO 4) The present value of $100,000 development costs in
year 0 assuming a 15% discount rate is: ____.
$115,000
$85,000
$15,000
Instructor Explanation: Chapter 3, p. 106
Question 9. Question : (TCO 4) The Gibson Corporation is implementing a new
manufacturing information system, but workers in the factory are resisting its adoption
because they are afraid that they will be laid off once the system is in operation. This
issue should have been identified during __________.
technological feasibility analysis
schedule feasibility analysis
resource feasibility analysis
Instructor Explanation: Chapter 3, p. 101
Question 10. Question : (TCO 5) Questionnaires can be useful in information gathering
when users ____.
need prompting to respond to questions
are not well-informed
do not have time for interviews
Instructor Explanation: Chapter 4, p. 145
Question 11. Question : (TCO 5) A prototype has which of the following characteristics?
Is operative and executable, is focused on a specific objective, is quickly built
Has good look and feel, is executable, and is complete
Is quickly built, has mock-up, and is complete
Instructor Explanation: Chapter 4, p. 145
Question 12. Question : (TCO 5) A requirement for Heinlein Inc.’s new ecommerce
website is that any page must display within two seconds after a link to it is clicked.
This can best be classified as a ___________ requirement.
usability
technical

performance
Instructor Explanation: Chapter 4, p. 123
Question 1. Question : (TCO 5) King Manufacturing is developing a new sales order
system. During the analysis phase, the fact-finding activity to which the analysis team
should plan to devote the most time and effort is:
observing and documenting the sales process.
interviewing sales reps, sales managers, and other stakeholders.
distributing and collecting customer questionnaires.
Instructor Explanation: Chapter 4, p. 137
Question 2. Question : (TCO 1) The purpose of an agenda is to define:
appropriate ways for team members to interact during a meeting.
what will be done at a particular meeting.
to whom the team should report its results.
Instructor Explanation: IAF Primer on Basic Facilitation Skills, p. 13
Question 3. Question : (TCO 1) If an initial low-level process intervention by a facilitator
does not succeed in getting the group back on track, the facilitator should:
intervene again at the highest possible level.
intervene again at the next higher level.
adjourn the meeting and reschedule it for later.
Instructor Explanation: IAF Primer on Basic Facilitation Skills, p. 19
Question 4. Question : (TCO 1) During a meeting on security requirements for a new
website, the team is unable to reach a decision because the corporate security policy
was recently changed and no one is sure exactly what the new policy says. What should
be the facilitator’s response?
“Let’s reschedule this discussion for next Tuesday, and assign Fred an action item to
bring a copy of the new security policy then.”
“Since the group is unable to reach a consensus, I’ll review the security policy after the
meeting and decide the requirements myself.”
“Since the group is unable to reach a consensus, we’ll let senior management
determine the security requirements.”
Instructor Explanation: IAF Primer on Basic Facilitation Skills, p. 23
Question 5. Question : (TCO 1) What should be the meeting facilitator’s response the
first time that members of the group are late in returning from a break?

Say nothing, but make the next break five minutes longer.
“Why do you have a ground rule that says return from breaks on time, but then you
come back late?”
“Remember, one of our ground rules is to return from breaks on time so we can finish
on time.”
Instructor Explanation: IAF Primer on Basic Facilitation Skills, p. 28
Question 6. Question : (TCO 2) A project agreement helps to eliminate unnecessary
conflict within a virtual team because it:
builds trust by helping team members get to know each other as people.
establishes a regular schedule for communication.
creates a central hub for coordinating projects and processes.
Instructor Explanation: LaBrosse, M. (2008). Managing virtual teams. Employment
Relations Today, 35(2), p. 83.
Question 7. Question : (TCO 2) The enabler for traditional teams to operate virtually is:
globalization.
colocation.
the team charter.
Instructor Explanation: Seilheimer, S., Ishman, M., & Seilheimer, P. (2005). Technology
support for the enhancement of productivity in international virtual teams.Journal of
Information Science and Technology, 2(3), p.5.
Question 8. Question : (TCO 2) Leiber International is developing a new financial
information system. The team to gather requirements for the new system includes
members from Leiber’s offices in New York, Paris, Hong Kong, and Tokyo. As the team
leader, you want to hold a meeting in which you present PowerPoint slides with
objectives for the new system; demonstrate the operation of the old system to illustrate
some problems; and then brainstorm with the whole team to generate ideas for the
new system. The best communication tool to use for this example would be:
a teleconference.
online chat.
a wiki.
Instructor Explanation: Week 5 Lecture, “Selecting the Best Communication Tool”
Question 9. Question : (TCO 2) McCaffrey Aviation, an international air-cargo firm, is
developing a new logistics system. The team to gather requirements for the new
system includes members from Los Angeles, Mumbai, Berlin, London, and Rio de
Janeiro. You have an initial draft of the requirements, and you want to share this draft

with the entire team and enable them to change and add to it. You expect that there
will be frequent changes and additions by multiple people over the next several weeks.
The best tool for the team to use in collaborating on this document is:
a document library.
a blog.
e-mail.
Instructor Explanation: Week 5 Lecture, “Selecting the Best Communication Tool”
Question 10. Question : (TCO 6) A concept that allows subclasses to share the
characteristics of their superclasses is called ____.
encapsulation
multiplicity
inheritance
Instructor Explanation: Chapter 5, p. 190
Question 11. Question : (TCO 6) A relationship between a “sports team” and the
players, coaches, and sponsor would be described as what kind of relationship?
Composition
Generalization/Specialization
Binary
Instructor Explanation: Chapter 5, p. 190
Question 1. Question : (TCO 6) A(n) ____ provides an overview of all of the use cases
for a system.
use case diagram
activity diagram
system sequence
Instructor Explanation: Chapter 7, p. 242
Question 2. Question : (TCO 6) In the following class diagram for a help desk system:
each Customer is associated with:
one or more Incidents.
zero or more Incidents.
no Incidents.
Instructor Explanation: Chapter 5, pp. 187-189

Question 3. Question : (TCO 6) Based on the following use case diagram for a help desk
system:
when an Agent closes an incident, as part of this process, he or she also:
logs a call.
maintains the agent list.
looks up a customer.
Instructor Explanation: Chapter 7, pp. 245-246
Question 4. Question : (TCO 7) ____ testing tests individual code modules or methods
before they are combined with other modules or methods.
Integration
System
Unit
Instructor Explanation: Chapter 16, p. 634
Question 5. Question : (TCO 7) Niven Consulting is developing a new mobile app that
consultants can use to enter their billable hours from their smartphones. The project is
now entering the implementation phase and programmers are about to start coding the
software modules. The project manager wants to make sure that each module works
correctly by itself before it is added to the official project code library. The type of
testing that should be used to provide this assurance is:
performance testing.
unit testing.
integration testing.
Instructor Explanation: Chapter 16, p. 634
Question 6. Question : (TCO 7) Orwell Brothers Construction is developing a new
budgeting system using an iterative development process. At the end of each iteration,
the team wants to identify any unresolved issues that should be worked on during the
next iteration. To do this task, the team should conduct __________ at the end of each
iteration.
a system test
an acceptance test
a build and smoke test
Instructor Explanation: Chapter 16, p. 637
Question 7. Question : (TCO 7) Pournelle Products is planning to launch a new ecommerce website. A large segment of the company’s customer base consists of aging

baby boomers with less than perfect eyesight and hand-eye coordination. The
marketing director is concerned about whether these customers will be able to read the
text on the site, and is worried that some might find the navigation scheme confusing.
This situation indicates a need for _________ testing.
alpha
usability
integration
Instructor Explanation: Chapter 16, p. 638
Question 8. Question : (TCO 8) Quality assurance (QA) activities during analysis
concentrate on ____.
making decisions that will lead to easily implemented programs
satisfying stated requirements
identifying gaps or inconsistencies in system requirements
Instructor Explanation: Chapter 16, p. 629
Question 9. Question : (TCO 8) If a system was analyzed and designed with objectoriented techniques, developers prepare test cases for each ____.
use case and scenario
sequence diagram
activity diagram
Instructor Explanation: Chapter 16, p. 634
Question 10. Question : (TCO 8) Reynolds Realty has experienced problems with bugs
in their production systems, so they are reorganizing their software testing process. In
this reorganization, primary responsibility for performing acceptance testing should be
assigned to:
top management.
Quality Assurance staff.
users
Instructor Explanation: Chapter 16, p. 638
Question 11. Question : (TCO 8) Your employer, Stephenson Services, requires a formal
inspection of all official documents at the end of each phase of a project, before moving
on to the next phase. At the end of the analysis phase, you have been asked to serve
as a critic for the inspection of the use case diagram and use case descriptions. During
the inspection, you should:

decide on the specific approach to use in correcting each error.
summarize the use case diagram and use cases being inspected.
record all errors and agreed-upon solution strategies.
Instructor Explanation: Chapter 16, p. 632
Question 1. Question : (TCO 3) HRSoft, LLC develops and sells custom human
resources management (HRM) solutions for mid-sized businesses. The company has
been using a structured systems development approach, but is considering switching to
agile methods. You have been asked to discuss the suitability of this change. HRSoft’s
systems use reliable, proven technology. Customers often have trouble defining their
needs in advance, so there are often changes to requirements while a project is
underway. The HR field is heavily regulated, and systems must be certified to comply
with state and federal labor laws, Occupational Safety and Health Administration
(OSHA) rules, and other regulations. HRSoft is a small company with an entrepreneurial
culture that operates in a moderately competitive industry. Discuss the advantages and
disadvantages of agile software development methods for HRSoft. Describe three
advantages and three disadvantages, writing at least one complete sentence about
each advantage and each disadvantage. Your answer should be at least one paragraph
of at least six complete sentences.
Question 2. Question : (TCO 4) Two competing companies, Alphaware and Betaware,
are each planning to develop a new information system. Alphaware has a strong,
experienced project management team in place, but is planning to use a complex
technology that has never before been applied to this type of system. Betaware has a
young, inexperienced project management team, but they will be working with a wellunderstand technology that the company has used successfully for similar systems in
the past. Which company has the higher chance of success, and why? Write a
paragraph of at least four complete sentences, explaining your answer in terms of
research on project success and failure factors.
Student Answer: Alpha because they have a more experienced project management
team and understand that they can implement more than one SDLC within a project,
and have the knowledge of what project paths can be used when implementing certain
areas of each portion of the project. Whereas newbies will stick with the Traditional
project management path, which is great but not so good for going back and fixing
mistakes due to the waterfall effect, where if you fix one you’ll have to fix them all,
unfortunately. With experience, you find that condensing your project deadlines is more
cost effective and using Agile method allows for mistakes to be fixed without having to
completely change every other piece of the project.
Instructor Explanation: A complete answer should explain that Alphaware has the
higher chance of success because research indicates that typical reasons why projects

fail are related to weak project management, such as poor planning, unclear objectives,
and lack of required resources; that project success factors cited in research are those
related to strong project management, such as thorough and detailed project plans and
realistic schedules; and that issues related to technology do not appear on lists of the
most common success or failure factors. See Chapter 3, p. 75.
Question 3. Question : (TCO 5) You are a business analyst at a company that sells
office supplies on the Web, working on a project to develop a new order-tracking
system for the website. You are planning to hold a Joint Application Design (JAD)
session to gather information for the analysis phase of the project. Describe a plan for
the JAD session, including who should attend, where it should be held, what equipment
and tools should be available, and how the session should be conducted. Your answer
should be one or more paragraphs containing at least six complete sentences.
Question 4. Question : (TCO 1) You are facilitating a meeting to decide on requirements
for a new supply chain management system. During a discussion of how to qualify new
vendors, Gina from the engineering department says, “That reminds me of the time
that I needed a special chair for my bad back, and I couldn’t get it because the vendor
wasn’t on the approved list! Here’s what happened . . . ” Several other participants roll
their eyes, and two people pull out cell phones to check their messages. Describe how
you will deal with this as the facilitator, including what you will do the first time that it
happens, and how your response will change if Gina persists in returning to her story.
Describe at least three different levels of interventions that you will use, with two
complete sentences about each level of intervention. Your response should be one or
more paragraphs containing at least six complete sentences.
Question 5. Question : (TCO 2) You are leading a 12-member team to develop
requirements for a new inventory control system for an international company. The
team includes representatives from several countries in which the company’s
manufacturing and distribution facilities are located. Describe three challenges that you
expect to arise because the team is geographically distributed rather than co-located,
and the measures that you plan to take to overcome these challenges. For each
challenge, write at least one sentence describing the challenge, and at least one
sentence stating how you plan to overcome it. Your answer should be one or more
paragraphs containing at least six complete sentences.
Question 6. Question : (TCO 6) Here is a class diagram for a computer store inventory
system:
Describe the problem domain class model represented by this diagram. In your
description, identify the name of each class; the attributes of each class; and the

relationship type and multiplicities of each association between classes. Your answer
should be one or more paragraphs containing at least six complete sentences.
Question 7. Question : (TCO 7) You are drafting a test plan for a new online stocktrading system for a major brokerage house. Trades are time-sensitive, so it is
extremely important for the system to process transactions rapidly even when trading
volume is heavy. The system must be simple to use so that customers will not make
errors when entering trades quickly under high stress. A serious error in the system
could be very costly to the company, so a high degree of confidence is needed before
the system is released for widespread use. Given these circumstances, select three
different types of testing that will be particularly important to include in your test plan
for the system. For each of these test types, write at least one sentence describing the
test type and at least one sentence explaining why it will be important for testing this
system. Your answer should be one or more paragraphs containing at least six complete
sentences.
Question 8. Question : (TCO 8) You are a business analyst on a project that is running
behind schedule during its implementation phase. To save time, the leader of the
programming team has proposed skipping the unit-testing of individual modules and
proceeding directly to system integration. The programming team leader argues that
any coding errors in the modules will be caught during integration testing. Present a
counter-argument to this proposal. In your argument, explain the purpose of unit
testing, the purpose of integration testing, the role played by each in the overall testing
process, and the benefits of doing both. Your answer should be one or more paragraphs
containing at least four complete sentences.

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