Blue dart

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We have one of the largest private computer networks in India, with over 2,780 computer terminals connected by dedicated leased lines, VSATs and Microwave links. Our E-mail is accessed at 129 locations daily by over 2,613 users. We also employ wireless, mobile telephones, radio sets and pagers extensively to enhance our communication speed and connectivity with our troops on the field. Our Customer Service Cell is equipped with Automated Call Distribution Systems (ACDs) to provide quick response and support to our customers.

We are the only Indian express company to have indigenously developed COSMAT IITM, which includes an advanced state-of- the-art track and trace system for all our consignments. Consignments are scanned from pick up to every transit point till delivery, using bar coding and laser scanner technology, transmitting updates automatically to our Oracle database. This enables our customers to receive real-time, complete and accurate information about their consignments. For our aviation system, our in-house team has developed SMARTTM (Space Management Allocation Reservations and Tracking) for effective space and revenue management.

The fastest, most reliable, door-to-door delivery service within India and to Bangladesh, Nepal and Bhutan for documents and small shipments under 32kgs per package. The special benefits of this service are:

Delivery to over 14,965 locations in India Click on Location Finder to search for the delivery Locations you require or Contact Blue Dart.

Free pick-up from your location Contact Blue Dart to organize a pick-up.

Real-time tracking through the net, providing you with information on your shipments from pick-up to delivery. You can also view, download and print copies of Proof of Deliveries and Delivery Challans or you may also Contact Blue Dart for information on the status of your consignments.

Regulatory Clearances for all States in India taken care of by our team of specialists, to resolve your regulatory requirements. Check Regulatory to confirm details of the paperwork required to clear your shipments, or Contact Blue Dart. Free Computerized Proof of Delivery On demand, confirming the date and time of delivery as well as the name of the person receiving the consignment. You may use Tracking for viewing your Proof of Delivery, or Contact Blue Dart.

Some of the technology-based business offerings are as follows:

InternetDartTM ShopTrackTM PackTrackTM MobileDartTM ShipDartTM ImageDartTM

InternetDartTM: Track on-line the status update of your shipments sent over the last 45 days. You may track by a range of dates, origin, and destination, delivered or undelivered shipments or service used, on-line. You may generate a series of reports, at a predetermined frequency, and sort the results on-line. For on-line queries and reports: on providing the input of range of pickup dates, origin, destination and services used, you can check any of the following, on-line: Waybill details and status of all shipments sent during a given period Details of all delivered shipments Status of all undelivered shipments Details of all RTO (Return to Origin) shipments Details of all Re-directed shipments

You may download the tracking and status data. This tool will benefit most medium to large businesses in managing their tracking processes and integrating them with their back-end systems. This tool is available only to registered

customers of Blue Dart. If you are a regular customer of Blue Dart, Click Here to register for this service. If you are a new user, Click Here to get in touch with us.

ShopTrackTM: ShopTrackTM is an API (Applications Program Interface) designed specifically to support and enhance the services provided by a portal or any e-business. Research indicated that, while etailers provided an entire gamut of product services and information, eshoppers invariably had to leave the website or use manual means to track their purchases. The result - less eyeball time on their pages. Portals that sought to resolve this dilemma were faced with the unattractive alternative of database maintenance and call centers. ShopTrackTM provides an effortless, customised solution. Customers no longer have to leave the Portal site to track their purchases. They just need to enter the order-number of their purchase and the shipping and delivery details are displayed on the same page. The Portal can decide how to display the data elements and may even store them in their database. ShopTrackTM is another time and cost-saving tool created to arm Blue Dart's customers with a competitive edge.

PackTrackTM: PackTrackTM is an API (Applications Program Interface) designed for any client involved in logistics, distribution and inventory control. It has been designed to streamline and integrate shipping processes. PackTrackTM can be integrated into the client's systems and enables him to keep track of the entire distribution status of

all his customers. It is simple, easy-to-use and can be easily integrated with any windows-based application or any Java compliant machine. Queries are fetched immediately from Blue Dart's database, providing a seamless service for the client and his customers, and bringing the entire chain within his domain. The client may store this data in his database, providing him with an effective CRM tool. These ebusiness tools, the first of their kind in the country, bring increased efficiencies to most B2C, B2B and C2C transactions. Both ShopTrackTM and PackTrackTM provide the following : On-line, real-time status details of the waybill number

On-line, real-time status details of all the waybills linked to an order number

Results in either XML, TEXT or HTML formats Supports JSP & ASP

Requirements: To integrate ShopTrackTM and PackTrackTM you will need:

Windows 95, 98, NT, SCO Unix, Solaris, Linux or any other operating system supporting Java 2 and above Access to the internet. A valid Blue Dart Account Number (if you do not have a Blue Dart Account Number, you can register for one) Developers familiar with developing applications and web sites

MobileDartTM:

MobileDartTM - WAP works on any mobile phone or device which supports Wireless Application Protocol. Using MobileDart-WAP, the customer can check the current status of his shipments on-line by entering the waybill number. In the case of an undelivered shipment, he can choose to receive delivery details by email or SMS. The customer can also access the Location Finder which provides details about all locations service by Blue Dart, based on a pincode. Information about all the Service product offerings as well as the company is also available on the WAP site (wap.bluedart.com). This enables the customer to make a shipping decision on the run. MobileDartTM - SMS works on any mobile phone or device which supports sending SMS (Short Messaging Service). This service provides two tracking features - current status of shipments forwarded, and automated intimation on delivery of the shipment.

For instance: T- For current status: Type T< space >airwaybill number and send an SMS to 56767(eg; T 123456789) to receive the current status of the shipment on your mobile phone. I- For status on delivery: Type I< space >airwaybill number and send an SMS to 56767(eg; I 123456789) to receive delivery status once the shipment is delivered..

ShipDartTM: ShipDart is a Blue Dart proprietary solution especially created for the convenience of regular customers. ShipDart enables user control over the entire shipping and tracking processes. ShipDart needs to be installed at the customers premises in order to interface with their own system for the pre-shipping and post- tracking activities, thereby playing a major role in bridging the existing gap in any package movement. A set of Master Files which controls the ShipDart system has to be downloaded from the site.

ImageDartTM:

ImageDart will enable users of Blue Dart's Apex (Air Package Express) and Surfaceline services to download Proof Of Delivery (POD) and Delivery Challans (DC) online, from the Blue Dart website. The image has complete delivery details including the consignee's signature and comments and will be made available on Blue Dart's website 48 hours after delivery of the shipment. With ImageDart, Blue Dart customers will now be able to realise their collections from their own customers much faster, saving them interest costs and making their billing and recovery cycle, and supply chain more efficient.

Employee Satisfaction

We have instituted an annual ESS (Employee Satisfaction Survey) programme to assess employee satisfaction levels across various functions and units. Satisfaction levels with dimensions such as Immediate Leadership, Corporate Leadership, Organizational Identification, Work-Group Co- operation and Job Conditions are analysed, and action taken to induce continuous improvement in these areas through employee involvement. We also have a Guaranteed Fair Treatment Policy to ensure that employee grievances are addressed, if unresolved, at the highest management levels of the organization.

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