BSOP326 Week 1 Checkpoint
1. (TCO 2) All of the following factors caused the decline of American Competitiveness in the world, except for _____. 2. (TCO 1) At the organizational level, quality concerns should center on meeting the requirements of the 3. (TCO 1) Which of the following is NOT considered a core principle of total quality? 4. (TCO 1) _____ is credited with developing control charts 5. The principle determinant(s) of an organization’s quality are it’s _____. 6. (TCO 2) A key element of total quality is 7. (TCO 1) Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices? 8. (TCO 2) In any system, final inspection attempts to perform all of the following functions, except _____. 9. (TCO 2) Which of the following systems do not have a role to play in assuring quality in a manufacturing firm? 10. (TCO 1) Which of the following is most appropriate in describing the quality efforts used in the early 20th century? 11. (TCO 1) The creation of separate quality departments in the early 1900s caused _____. 12. (TCO 1) An employee's _____ can be identified through the answer to the question: "Who receives any item or information as a result of the work he or she performs?" 13. (TCO 2) Systems thinking can be applied to the analysis of _____. 14. (TCO 1) Conformance to specifications applies to which type of quality? 15. (TCO 2) Viewing a McDonald's restaurant as being composed of order taking and cashier, grilling and food preparation, drive-through, purchasing, and training processes is an example of _____. 16. (TCO 2) Measuring quality in service industries is considered more difficult than in manufacturing industries because _____. 17. (TCO 1) Which of the following is NOT a characteristic of a strong competitive advantage? 18. (TCO 1) Which of the following was the top priority of United States manufacturing in the time period immediately following World War II? 19. (TCO 1) My friend said to me, "Recently, I bought a pair of shoes. I wore them for a few days but noticed the laces would not stay tied. I took the shoes back to the store, but the clerk said the laces were fine. I won't buy that brand of shoe again." Which of the following types of quality did my friend use to judge the shoes as being of low quality? 20. (TCO 1) A consumer purchases a generic product at a cost of $5.00 instead of the competing brand-name product that sells for $7.00. The consumer feels that there is no difference in quality between the generic and brand-name products. This scenario illustrates which of the following definitions of quality? 21. The Deming Cycle includes all of the following except 22. (TCO 2) Services are generally _____ intensive, whereas manufacturing is more _____ intensive. 23. (TCO 1) Which of the following is a definition of the product-based quality? 24. (TCO 2) Which of the following are considered to be two critical components of quality systems in service industries? 25. TCO 1) Which of the following is most appropriate in describing the quality efforts undertaken with the scientific-management philosophy? 26. (TCO 2) Systems thinking _____. 27. (TCO 2) Which of the following is not true? 28. (TCO 1) During the Middle Ages, quality was built into the final product. This approach to quality was lost with the advent of _____. 29. (TCO 2) Services differ from manufactured goods in which of the following ways? 30. (TCO 2) Which of the following is NOT generally true about service organizations?
