Business Analyst
Content
DAWN E. LAW Tel: 303-554-6745 Email: [email protected] SUMMARY IT professional with experience in the medical device and durable medical equipment (DME) industries. Possess experience with introducing new products and services into sales channels, working with third party manufacturing partners, working with sales and customers to meet revenue goals. Have significant experience with systems analysis, business integration and providing solutions across varied business models, technology platforms, and locales. Self-motivated, detail-oriented, analytical individual with keen organizational skills with the ability to support concurrent project demands. * Project/Program Management * Systems Integration * Web Development * ERP Deployment * Client Services * Team Development * Offshore Management * IT Strategy * Systems Analysis EDUCATION M.B.A., Marketing, Regis University, Denver, CO Bachelor of Science, Computer Science, State University of New York DEVELOPMENT PLATFORMS: Java, JSP/Servlets, JDBC, EJB, JMS, PHP, Applets, Java Threads, XML/XSL, CSS, Javascript, HTML, Weblogic. SOFTWARE: Java, JDE EnterpriseOne & Java Interoperability, Oracle SQL, DB2 on AS/400, Calico Configurator, Visual SourceSafe, Apache, Microsoft Visio/Excel/Word/Project/Powerpoint/Access, Blue Martini's CRM, Progress, MfgPro, BPCS, RPG/400, Adobe Photoshop, DreamWeaver.
PROFESSIONAL EXPERIENCE JOERNS HEALTHCARE, Denver, Colorado (2009 a" 2010) Provider of solutions for wound care and manufacturer of beds, lifting & re-positioning equipment, and furniture for care facilities. DIRECTOR OF WOUND MANAGEMENT SOLUTIONS, Denver, CO Responsible for introducing new products and services associated with wound care into the post acute, acute and Veteran's Administration (VA) sales channels. (Technical: Salesforce.com, Adobe Dreamweaver, MS Project) - Liaison with clinical services team for supporting product in-services, customer education, product trial management, equipment and dressing supplies fulfillment. Developed and documented new functional processes around disposable replenishment, trial programs and inventory management.
- Responsible for manufacturer-distributor relationship with Medela for Negative Pressure Wound Therapy (NPWT), Biologics for Dolphin surfaces (air fluidized therapy) and Ivivi for Pulse Electromagnetic Field Therapy (PEMFT).
- Grew business for Negative Pressure Wound Therapy (NPWT) from $0 to $200,000/monthly rental revenue in six months. Introduced wound therapy solutions for Pulsed-Electromagnetic Therapy (PEMFT) and fluid immersion into the VA market.
- Conducted product demos for wound care at National Tradeshows like SAWC, WOCN, AMSUS. Recruited clinicians for development of Wound Practitioner Network to provide solutions for consultative guidance to prevent and heal wounds.
- Developed processes for opportunity management and tracking to sales goals which were later rolled into SalesForce.com. Developed sales dashboards to track plan, actual and projected revenue. - Developed pricing for trade, acute, VA sales channels. Created revenue and cost models projections. Assisted with the responding to GPO bids and submissions for VA contracts SUNRISE MEDICAL, Longmont, Colorado Manufacturer of custom wheelchairs and seating solutions.
DIRECTOR OF GLOBAL APPLICATIONS, Longmont, CO (2007-2009)
Directed global teams to implement and support global enterprise software solutions. Adapted and developed solutions for rapid and frequent business change through company growth and cost control management. (Technical: JD Edwards, DB2, Java, Oracle, SQL, HTML, XML, MS Project, MS Visio) (Project Briefs, Business Requirements Documents, Functional Requirement Documents, Release Testing) - Responsible for Business Requirement Documents, requirements traceability matrices, setting up a QA/testing program, introduced the Agile methodology in a traditional Waterfall environment.
- Improved customer service efficiency and reduced cost of support by delivering custom web order entry Java applications across North America and eliminating manual processes and legacy systems. Reduced cost of development by leading a 30 person offshore development team. Functional areas include manufacturing, finance, quality, shipping, order entry, and returns handling.
- Led IT Program Management Office (PMO) overseeing, measuring and reporting upon global and high-visibility projects. Developed and refined processes for project identification, risk analysis, ROI justification, and tracking. Responsible for resource allocation analysis, budgeting analysis and reporting ($13.5 million), project management, project tracking and reporting. Perform bench-marking, auditing, and supervisory activities. - Reduced cost of IT operations by providing IT integrated services to divested companies. Integrated three newly acquired companies and adapted IT systems for business process integration. - Received _Excellence in Leadership Award_ as Client Services Manager for spun-off companies representing $4 million dollars in annual IT revenue. Responsible for Service Level Agreements, metrics reporting, client management, and cost tracking. GLOBAL EBUSINESS MANAGER, Longmont, CO (2001-2007) Managed direct and indirect IT personnel to support operation of corporate eCommerce websites. Responsibilities included departmental budgeting, recruitment, talent development, vendor and contract management. (Technical: Java, Oracle, SQL, DB2, HTML, XML, MS Visio) (Project Briefs, Business Requirements Documents, Functional Requirement Documents, Test Plans) - Responsible for Functional Requirements Documents, developing use cases, developing software requirement documents, development estimates, and running QA and performance measurements.
- Captured 40% of all customer orders in a technology conservative market, reducing overhead and errors associated with complex product configurations. - Increased flow of competitive information to sales force by leading a CRM/SFA project to develop a Blackberry wireless application that provided customer, sales, order and inventory information to the personnel in the field. - Grew businesses of participating dealers by leading project to provide a web-based solution to link health-care providers to correct payers. The system identified which providers in a particular state participated with an associated health plan. - Reduced customer service costs and order entry errors across European business units by leading a project which allowed ordering of configured wheelchairs over the web in multiple countries.
- Eliminated dual entry, order entry errors and improved reimbursement processing by leading a project to implement web-based EDI transactions for standard and configured product from dealers to manufacturers. - Increased global customer base by leading project to develop and deploy multi-lingual, global web site, with integrated back office B2B eCommerce transactions for 20 country-specific locales.
SENIOR BUSINESS ANALYST, Longmont, Colorado (1998-2001) Provided analysis and business solutions by leveraging technical and business knowledge. Primary responsibility was to provide internal business systems analysis support as well provide internal consulting, project management to the business and identifying feasible technical alternatives. (Technical: Java, Oracle, SQL, DB2, HTML) (Functional Requirement Documents, Technical Designs, Programming, Test Plans)
- Developed back-office integration, eliminated duplicate order entry, increased order volume and reduced cost of doing business by leading technical development of corporate online web order entry site, with customized parts and product catalog deployed in United States and United Kingdom.
- Developed software architecture strategy for web-site development and increased development efficiencies and application maintainability. Obtained buy-in for adherence to industry standards rather than vendor-specific solutions.
- Increased security, maintainability, and disaster recovery for eBusiness sites by implementing plan to improve eBusiness infrastructure.
HP (formerly ELECTRONIC DATA SYSTEMS - EDS), Plano, Texas 1989 - 1998 SENIOR SPECIALIST (Technical: RPG, DB2, BPCS) (Functional Requirement Documents, Technical Designs, Programming, Test Plans)
* Received _Chairman's Corporate Speed Award_ for ERP systems implementation under budget and reduced time. International project leader, providing systems analysis and consulting assistance for ERP computer systems implementations. Sites included: Sweden, France, UK, Germany and United States.
PROFESSIONAL EXPERIENCE JOERNS HEALTHCARE, Denver, Colorado (2009 a" 2010) Provider of solutions for wound care and manufacturer of beds, lifting & re-positioning equipment, and furniture for care facilities. DIRECTOR OF WOUND MANAGEMENT SOLUTIONS, Denver, CO Responsible for introducing new products and services associated with wound care into the post acute, acute and Veteran's Administration (VA) sales channels. (Technical: Salesforce.com, Adobe Dreamweaver, MS Project) - Liaison with clinical services team for supporting product in-services, customer education, product trial management, equipment and dressing supplies fulfillment. Developed and documented new functional processes around disposable replenishment, trial programs and inventory management.
- Responsible for manufacturer-distributor relationship with Medela for Negative Pressure Wound Therapy (NPWT), Biologics for Dolphin surfaces (air fluidized therapy) and Ivivi for Pulse Electromagnetic Field Therapy (PEMFT).
- Grew business for Negative Pressure Wound Therapy (NPWT) from $0 to $200,000/monthly rental revenue in six months. Introduced wound therapy solutions for Pulsed-Electromagnetic Therapy (PEMFT) and fluid immersion into the VA market.
- Conducted product demos for wound care at National Tradeshows like SAWC, WOCN, AMSUS. Recruited clinicians for development of Wound Practitioner Network to provide solutions for consultative guidance to prevent and heal wounds.
- Developed processes for opportunity management and tracking to sales goals which were later rolled into SalesForce.com. Developed sales dashboards to track plan, actual and projected revenue. - Developed pricing for trade, acute, VA sales channels. Created revenue and cost models projections. Assisted with the responding to GPO bids and submissions for VA contracts SUNRISE MEDICAL, Longmont, Colorado Manufacturer of custom wheelchairs and seating solutions.
DIRECTOR OF GLOBAL APPLICATIONS, Longmont, CO (2007-2009)
Directed global teams to implement and support global enterprise software solutions. Adapted and developed solutions for rapid and frequent business change through company growth and cost control management. (Technical: JD Edwards, DB2, Java, Oracle, SQL, HTML, XML, MS Project, MS Visio) (Project Briefs, Business Requirements Documents, Functional Requirement Documents, Release Testing) - Responsible for Business Requirement Documents, requirements traceability matrices, setting up a QA/testing program, introduced the Agile methodology in a traditional Waterfall environment.
- Improved customer service efficiency and reduced cost of support by delivering custom web order entry Java applications across North America and eliminating manual processes and legacy systems. Reduced cost of development by leading a 30 person offshore development team. Functional areas include manufacturing, finance, quality, shipping, order entry, and returns handling.
- Led IT Program Management Office (PMO) overseeing, measuring and reporting upon global and high-visibility projects. Developed and refined processes for project identification, risk analysis, ROI justification, and tracking. Responsible for resource allocation analysis, budgeting analysis and reporting ($13.5 million), project management, project tracking and reporting. Perform bench-marking, auditing, and supervisory activities. - Reduced cost of IT operations by providing IT integrated services to divested companies. Integrated three newly acquired companies and adapted IT systems for business process integration. - Received _Excellence in Leadership Award_ as Client Services Manager for spun-off companies representing $4 million dollars in annual IT revenue. Responsible for Service Level Agreements, metrics reporting, client management, and cost tracking. GLOBAL EBUSINESS MANAGER, Longmont, CO (2001-2007) Managed direct and indirect IT personnel to support operation of corporate eCommerce websites. Responsibilities included departmental budgeting, recruitment, talent development, vendor and contract management. (Technical: Java, Oracle, SQL, DB2, HTML, XML, MS Visio) (Project Briefs, Business Requirements Documents, Functional Requirement Documents, Test Plans) - Responsible for Functional Requirements Documents, developing use cases, developing software requirement documents, development estimates, and running QA and performance measurements.
- Captured 40% of all customer orders in a technology conservative market, reducing overhead and errors associated with complex product configurations. - Increased flow of competitive information to sales force by leading a CRM/SFA project to develop a Blackberry wireless application that provided customer, sales, order and inventory information to the personnel in the field. - Grew businesses of participating dealers by leading project to provide a web-based solution to link health-care providers to correct payers. The system identified which providers in a particular state participated with an associated health plan. - Reduced customer service costs and order entry errors across European business units by leading a project which allowed ordering of configured wheelchairs over the web in multiple countries.
- Eliminated dual entry, order entry errors and improved reimbursement processing by leading a project to implement web-based EDI transactions for standard and configured product from dealers to manufacturers. - Increased global customer base by leading project to develop and deploy multi-lingual, global web site, with integrated back office B2B eCommerce transactions for 20 country-specific locales.
SENIOR BUSINESS ANALYST, Longmont, Colorado (1998-2001) Provided analysis and business solutions by leveraging technical and business knowledge. Primary responsibility was to provide internal business systems analysis support as well provide internal consulting, project management to the business and identifying feasible technical alternatives. (Technical: Java, Oracle, SQL, DB2, HTML) (Functional Requirement Documents, Technical Designs, Programming, Test Plans)
- Developed back-office integration, eliminated duplicate order entry, increased order volume and reduced cost of doing business by leading technical development of corporate online web order entry site, with customized parts and product catalog deployed in United States and United Kingdom.
- Developed software architecture strategy for web-site development and increased development efficiencies and application maintainability. Obtained buy-in for adherence to industry standards rather than vendor-specific solutions.
- Increased security, maintainability, and disaster recovery for eBusiness sites by implementing plan to improve eBusiness infrastructure.
HP (formerly ELECTRONIC DATA SYSTEMS - EDS), Plano, Texas 1989 - 1998 SENIOR SPECIALIST (Technical: RPG, DB2, BPCS) (Functional Requirement Documents, Technical Designs, Programming, Test Plans)
* Received _Chairman's Corporate Speed Award_ for ERP systems implementation under budget and reduced time. International project leader, providing systems analysis and consulting assistance for ERP computer systems implementations. Sites included: Sweden, France, UK, Germany and United States.
