Call Centre Management - Discuss about centre link- the organization

Need Answer Sheet of this Question paper, contact [email protected] www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224 Call Centre Management 1. Write a short note about reducing turnover by realistic job previews. 2. Discuss the role of stress in call center. 3. Describe about conceptualizing perceived listening behavior. 4. Discuss about centre link- the organization. 5. What additional contribution might a call center make? 6. Discuss about Capital One Financial Corporation. 7. Discuss critical success factors in bench marking. 8. Discuss company background of Accor reservation services. Need Answer Sheet of this Question paper, contact [email protected] www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224