Call Centre
Content
Curriculum Vitae
Puneet Behl Contact :0433206571 Mail: [email protected] OBJECTIVE
10/52, Birmingham St, Merrylands, 2160 Sydney
Seeking a position in a Call Center environment with responsibilities to enforcement of technical skills especially in administrations and first call resolution with committed and dedicated people, which will help me to explore myself fully and realize my potential. ACADEMIC CREDENTIALS Masters of Information Systems and Management (M.I.S) Passed with overall distinction from Central Queensland University, Australia July 2005 KEY COMPETENCIES AND SKILLS: • • • • • • • • • • • Enthusiastic, mature, committed candidates. Previous customer service experience. Excellent written and verbal communication skills. Leadership and team working ability. Devoted and fully committed towards the assigned work. Like to take new challenges. Great phone manner. Hard working and flexible with work. Experienced in Cash handling and maintaining the store. Proven sales ability Experienced in handling customer's objections.
WORK EXPERIENCE NSW Department of Education and Training Job Title: Helpdesk Support Job Profile: • • • • • • • • Managing a user database of more than 800 users (team of 3) Part of team responsible for rolling out Windows 7 (64&32) bit across Western Sydney Tafe in NSW Managing Active Directory regularly Experience with various Outlook issues High level of experience with Adobe produces like CS5, captivate 5 etc. Managing local and network printers Building of PC’s and laptops according to Organization standards Experience with Remedy to log a work jobs and resolutions Feb 2006 - Jan 2009 Mar 2009 – Current
Teletech Pty Ltd (Telstra) Job Title: Technical support Job Profile: • • • • • • •
Handling inbound calls regarding configuring modems, outlook express etc Importing/exporting emails using PST files Providing details of IT products Warm and cold call transfer to other departments Maintaining quality assurance while handling calls Proper escalations according to the nature of the call Maintaining First call resolution
References would be provided on request
Puneet Behl Contact :0433206571 Mail: [email protected] OBJECTIVE
10/52, Birmingham St, Merrylands, 2160 Sydney
Seeking a position in a Call Center environment with responsibilities to enforcement of technical skills especially in administrations and first call resolution with committed and dedicated people, which will help me to explore myself fully and realize my potential. ACADEMIC CREDENTIALS Masters of Information Systems and Management (M.I.S) Passed with overall distinction from Central Queensland University, Australia July 2005 KEY COMPETENCIES AND SKILLS: • • • • • • • • • • • Enthusiastic, mature, committed candidates. Previous customer service experience. Excellent written and verbal communication skills. Leadership and team working ability. Devoted and fully committed towards the assigned work. Like to take new challenges. Great phone manner. Hard working and flexible with work. Experienced in Cash handling and maintaining the store. Proven sales ability Experienced in handling customer's objections.
WORK EXPERIENCE NSW Department of Education and Training Job Title: Helpdesk Support Job Profile: • • • • • • • • Managing a user database of more than 800 users (team of 3) Part of team responsible for rolling out Windows 7 (64&32) bit across Western Sydney Tafe in NSW Managing Active Directory regularly Experience with various Outlook issues High level of experience with Adobe produces like CS5, captivate 5 etc. Managing local and network printers Building of PC’s and laptops according to Organization standards Experience with Remedy to log a work jobs and resolutions Feb 2006 - Jan 2009 Mar 2009 – Current
Teletech Pty Ltd (Telstra) Job Title: Technical support Job Profile: • • • • • • •
Handling inbound calls regarding configuring modems, outlook express etc Importing/exporting emails using PST files Providing details of IT products Warm and cold call transfer to other departments Maintaining quality assurance while handling calls Proper escalations according to the nature of the call Maintaining First call resolution
References would be provided on request
