Sultan Qaboos University College of Education Instructional & Learning Technologies Department
Ibrahim Hamed Albadi Mohammed Salim Alhinaai Khalid Hilal Al Shabibi
Submit to: Dr. Abdelrahman Mohamed Subject:
(89245) (88722) (88733)
Identify at least 5 important characteristics of quality in education according to your view and explain why you consider these to be important. A. Reason We believe that all the characteristics of quality is important because that they compatible together with each other to achieve the maximum desired quality in education process.
B. Characteristics. 1. Performance. I believe the Performance is important because it is concerned with the primary operating characteristics of product. For example, for a Data Show projector, the performance comprises of sound and picture quality. In higher education performance is the abilities expected of a graduate. 2. Serviceability. In our opinion serviceability is important because it is concerned with handling of complaints from students, staff and industry. Some also emphasize the continuous updating of their alumni as evidenced by professionals through their magazines, newsletters and continuing education to provide after training service. 3. Communication
It is necessary to keep the student informed in a language that they could understand and also listen listen to them. So we mean mean here how well lecturers and students communicate in the classroom? 4. Reliability. It is very important in higher education because it can be considered as to what extent the knowledge gained is correct, and up-to-date. In addition, the degree to which education is correct, accurate and up to date. Also, the degree of consistency in educational process.
5. Conformance. It is one of the most important characteristics because it is the extent of meeting the established educational standards and its own promises to the client. So we mean here the degree to which an institutional program or course meets established standards, plans and promises. 6. Correctness Correctness it becomes very important day after day because it is extent to which a program, curriculum or courses complies with the specified requirements of business markets. 7. Flexibility Flexibility is very essential because it refers to the degree to which knowledge or skills learned is applicable to other educational fields. 8. Understanding customers.
In higher education understanding students and their needs is very important and that help to control student and to know what they want to learn and what the activities are appropriate for them. 9. Durability. We conceder durability is important because it refer to the depth of learning which help student to learn about the things very deep not just basic information information about the subject, things, topics. 10.
Usability in our believe it is important i mportant because it means the ease of learning and the degree of communicativeness in the classroom.