Cheryl Nelson

Cheryl Nelson 7225 South 37th Glen Phoenix, Arizona 85041 480-628-7525 [email protected] SKILLS Excellent verbal and written communication Able to work independently or as a team member Proficient in Microsoft Office Suite EXPERIENCE Bank of America Tempe, Arizona 04/2009 to 04/2010 - Tier II financial advisor assisting customer service representatives with paym ent posting, allocation, and research issues on home loan accounts. - Utilized 8 computer systems including DOS. - Calculated interest on mortgages and created payment allocation schedules. - Responsible for requesting financial information from home owners pertaining t o their loan modifications, and short sales. - Performed duties within a required call handle time, while following company a nd federally regulated policies and procedures. Adecco Tempe, Arizona 11/2008 to 04/2009 - Contractor assigned to global company assisting consumers with auto loans and leases. - Calculated interest on loans, collected and posted past due payments, and consumer website navigation. Job Brokers Tempe, Arizona 06/2008 to 11/2008 Contractor assigned to national imaging processing center. - Medical intake from doctors and imaging centers regarding medically necessary imaging studies. - Worked directly with insurance companies to get studies approved. GE Money Tempe, Arizona 08/2006 to 04/2008 - Client services representative assisting medical professionals with medical cr edit card account set-up, website navigation, payments and pay plans.

EDUCATION Mesa High School Mesa, Arizona General studies Mesa Community College Mesa, Arizona Business Ethics Microsoft Office Suite