Computer Technician or Printer Technician or IT support or Field

 

ANTHONY KENCZEWICZ 12604 Joseph Way Oregon City, OR 97045 503-936-5230 [email protected] PROFESSIONAL SUMMARY Resourceful, proactive Field Engineer/Technician with 20+ years experience delivering unparalleled customer support to companies such as Winco Foods, Northrop Grumman, Siemens Business Services, Kraft, Hewlett Packard, Compaq, INACOM and NYNEX. Assume complete control of projects and approach all service issues with patience, flexibility and a sense of urgency. Twice awarded "Tech of the Quarter" for highest production in the region at INACOM. PROFESSIONAL CERTIFICATIONS HP Certified, HP Stars Program for MOPIER 320 Certified Technician, Dell, Compaq, IBM, HP, Apple, Toshiba, NEC, Xerox, Lexmark PROFESSIONAL EXPERIENCE WINCO FOODS, Woodburn, OR; 01/2008 - 03/2010 COMPUTER TECHNICIAN; 2+ years Maintain, troubleshoot and repair equipment in multiple retail stores, including NCR POS units, scanners/scales, card readers, checkstand belts and checkstand printers. Additionally repair office printers, thin client units and networking equipment. KEY ACCOMPLISHMENTS: * Core contrib contributor utor to chain-wide POS upgrade, upgrade, deploying a complex project on time and with minimal disruption to critical business operations. * Upgraded sto store re ATM machines to to new models and brought all units onto the network. * Single-handedly installed over 30 security cameras in network rooms. NORTHROP GRUMMAN INFORMATION TECHNOLOGY, Portland, OR; 12/2003 - 11/2007 FIELD ENGINEER; 3 years 11 months Delivered expert technical support to prominent clients nationwide. Installed, repaired, troubleshot and maintained Dell desktops, laptops, servers and printers. Serviced multiple brands of upline printers and laser printers from HP, Lexmark and Xerox. Recognized by management for excellence in productivity and technical support. KEY ACCOMPLISHMENTS: * Kraft: Playe Played d key role in seamless upgrade upgrade of computer equipment at large plant. * Hewlett Packard: Upgraded/maintained computers and proactively administered network at an HP site as well as a national communications company. * EDS: Commend Commended ed for swift, efficient efficient resolution resolution of 2 incidents at remote office. SIEMENS BUSINESS SERVICES, Portland, OR; 10/2001 - 08/2003 CUSTOMER ENGINEER; 1 year 10 months Provided comprehensive computer and equipment support in