Consider the following Situations An organization in the field of courier and package delivery arena has grown from 20 employees to 120 employees in two years

Need Solutions of this Question paper, Visit: www.mbaassignmentsolutions.com Email ID: [email protected] PRAKASH - 09741410271/ 08722788493 Written and Oral Communication 1. Mrs. Damle is a double Ph.D. in Physics and Statistics. She has been teaching for 12 years in one of the top colleges. Due to the reputation of the college, they usually get the very best of students who are also offered the best facilities in the campus. Mrs. Damle is considered to be a quiet yet focused professor in the college. While, she is a master in her subjects and related administrative tasks, she does not get a very good feedback from the students every year. The management attributes this communication gap to students’ listening barrier. In relation with this case, discuss various barriers to listening. Which barrier is most aptly applied to this case in your opinion? Discuss in detail. 2. Mr. Ahuja wanted to sell his house, as he was moving to another city. The valuation expert told him that he could get anything between 1crore and 1.10 crores for his house. He also added that if Mr. Ahuja waits for 2 months, the prices might go up. However, Mr. Ahuja must join his new job by next month and hence, cannot wait. At the same time Mihir is looking to buy a house since he is getting married after 2 months. He has his savings and his new promotion allows him a budget of 800, 0000 for a new house. If he adds some home loan, he can stretch his budget a bit too. Mihir decides to start his talks for Mr. Ahuja’s house. Keeping in mind a WIN WIN situation for Mr. Ahuja and Mihir, discuss negotiation process. (Consider the BEST OFFER / BEST PRICE factor). 3. Consider the following Situations: An organization in the field of courier and package delivery arena has grown from 20 employees to 120 employees in two years. • An employee is promoted from an executive level to managerial level in administration department. He handles office boys, delivery boys, packaging staff. • An employee is recruited from B-school as a Sales Manager, working independently, handling one geographical area. • A female employee working as senior executive in customer service a. What type of communication style will be suitable for each of these employees? (Assertive, Aggressive, Passive). Explain the characteristics of each style applicable. b. In your opinion, which style of communication may work in all the three given situations? Need Solutions of this Question paper, Visit: www.mbaassignmentsolutions.com Email ID: [email protected] PRAKASH - 09741410271/ 08722788493