Corporate Communications Specialist/Writer
Content
THELMA L. FREEMAN QUALIFYING EXPERIENCE * * * * Marketing Strategies and Campaigns Product Branding Market Research Web and Print Content Development
Technical Writer (Level III) with formal training as a Documentation Specialist, and work experience as a Senior Corporate Communications Specialist/Lead, Quali ty Assurance Data Reviewer and Editor. Develop training effectiveness and feedba ck assessments by creating forms for initiating Customer 1st Campaign: From fron tline ideas to improved service. Compose and edit complex technical publications and non-technical manuscripts. Over 15 years of related experience, originating new content or editing existing software and hardware documentation, including data sheets, reference manuals, user guides, manuals, white papers, application notes, programmer's guides, software development guides, as well as sales and ma rketing collateral used in the field as sales tools. Develop and close business plans and contracts. Implement sales strategies. Originate technical information in Microsoft Office and Adobe applications and generate data in electronic inte rchange formats, such as Standardized Markup Language (SGML), Extensible Markup Language (XML), Hypertext Markup Language (HTML) and RoboHelp. Write software tr aining guides in conjunction with classroom and On-the-Job Training (OJT) manual s. * Expert in the technical, conceptual and content development of sales-driving c ollateral. Problem solver and energetic self-starter; work well independently or on a team with proven ability to drive and execute product launches and close c ontracts. * Desktop publisher with knowledge and skills to create information from scratch while managing project data deliverables from initial conception to final produ ction. Design and format templates for Maintenance Manuals, Operations Manuals, Software User Manuals, Requests for Proposal (RFP) responses, Quality Management System Manuals, Business Plans, Key Performance Indicator (KPI) spreadsheets us ing Microsoft Excel, software design specifications, PowerPoint presentations, s ales and marketing data, workflow map processes using Microsoft Visio, Web conte nt and on-line Help systems using RoboHelp. * Skilled working with Windows 2000 and higher, Windows Microsoft Office (2007/2 010 Access, Excel, Word, Visio and PowerPoint) platform, including SharePoint; A dobe applications (FrameMaker, RoboHelp, Dreamweaver, Paint Shop and Acrobat); a nd, for managing information on an open content management platform, utilize Abo rtext Editor, Web browser, Oracle and WebEx applications and platforms. RELATED WORK EXPERIENCE Northrop Grumman Corporation, Redondo Beach, California 03/2010-07/2010, Contract with Volt Scientific Quality Assurance Data Reviewer and Editor Reviewed digital data modules developed by technical writers using ATLAS, Oracle , Arbortext Editor and Web browser systems and applications, supporting F-35 Joi nt Strike Fighter Program digital data development and sustainment efforts, for compliance with Authoring Style Guide and International Technical Specification, S1000D, requirements. Utilized Microsoft Excel to develop histograms and charts to define and identify statistical data for quality analysis, which demonstrate d program effectiveness and compliance with Master Project Schedule deliverables .
Eaton Aerospace, Los Angeles, California 05/2005-02/2007, Contract with Aerotek Senior Report Writer Updated and originated new Acceptance, Safety of Flight, Certification and Quali fication Test Procedures and Reports. Coordinated report requirements with desig n engineers and test technicians and interviewed subject matter experts to docum ent certification report data. OAO HealthCare Solutions, Woodlawn Hills, California OAO DNS Jet Propulsion Laboratory, Pasadena, California 02/1998-10/2002 Corporate Communications Specialist/Lead Collaborated with the Vice Presidents of Sales and Marketing and Information Tec hnology to develop strategy for bringing messaging strategies to life by using c reativity to deliver innovative ideas in print and online as accessible sales an d marketing information. Researched healthcare technologies for the development of innovative software solutions supported by client/server and Web based platfo rms implemented by OAO for centralizing and managing physician and patient infor mation. Originated all technical and non-technical sales and marketing documenta tion from written notes, information gathered from Subject Matter Experts and cu stomer requirements. Wrote detailed software design documents and plans consiste nt with baseline software development cycles and the implementation process to i nclude the development of installation guides, release notes, end user guides an d training materials. Wrote training course guides for use in classroom training sessions to enhance the customer's understanding of complex software features. Produced contracts, consisting of executive summary, organizational charts, cust omized business workflow processes that diagrammed software lifecycle developmen t and Master Project Schedule. Core responsibilities included: * Development of new procedures and PowerPoint presentations to model corporate communications branding to include Web site content, contracts, memorandum of un derstanding for each new contract and customization of the implementation proces s; * Oversight of customer database and the quality of service provided to clients, which included developing, closing and tracking sales strategies with Corporate Account Managers; * Management of corporate marketing and communications functions, overseeing an annual publishing budget of $80K. * Design and implementation of Sales and Operations Business Plan; * Direct brand management though published guides for defining corporate positio ning; * Development and launch of an integrated, multi-channel marketing campaign that consisted of print, Web and direct marketing strategies that increased sales fr om $400K to $36.5M at the end of the 2nd Quarter, YK2000. * Creation of Web portal and electronic documents to showcase software possibili ties; * Participation in software testing; * Documenting customer specification requirements/ 'bug fixes'; and, controlling documents and software version configuration. Naval Petroleum Reserves, Bakersfield, California 02/1994-06/1996, Contract with Atlas Consulting Group Senior Procedure Writer and Trainer Wrote Operations Maintenance Plan and new procedures aligned with the Department of Energy (DOE) initiative to implement standards for the electronic exchange o f scientific and technical information in user friendly formats; ensured mainten
ance practices were clearly written in step-by-step instructions. Coordinated an d monitored the quality of all procedures for adherence federal and state guidel ines. Developed electrical motor maintenance procedures based on reliability dat a. Trained other assigned writers on publications standards for standardizing pr ocedures, including formatting techniques to improve the quality of deliverables . McDonnell Douglas Aircraft Company, Long Beach, California 02/1987-09/1993 Advanced Government and Commercial Product Support Business Analyst Wrote and edited U. S. Air Force Tanker Transport Training System's Request for Proposal process, resulting in a $26 million contract. Coordinated information a nd collaborated with Subcontractor to resolve proposal disparities in subcontrac tor data item requirements. Gained buy-in from the Director of Intellectual Prop erty to ensure protection of the company's proprietary information. Analyzed and interpreted the scope of work and associated risk, created PowerPoint presentat ions, chaired and facilitated meetings. Senior Documentation Specialist Scheduled and coordinated the development and validation of manuals and procedur es with integration, quality, legal and production department managers. Created boilerplate templates for the development of C-17 Maintenance Manuals by interpr eting complex Military Specifications, Work Breakdown Structures (WBSs), DoD-STD 881, Integrated Logistics Support (ILS), reliability, maintainability analysis, MIL-STD 1388, and other specifications associated with the development of Organ izational, Intermediate and Depot Maintenance level maintenance tasks. EDUCATION Principles of Marketing and Selling Computer Science/Mathematics West Los Angeles College 9000 Overland Avenue Culver City, California 90230-3500 Web Technology Fundamentals University of California at Los Angeles, Extension 10995 Le Conte Avenue Los Angeles, California 90024 Bachelor of Arts degree University of Southern California University Park Campus, Los Angeles, California 90089 High School Diploma CERTIFICATIONS RoboHelp Blue Sky(R) Software/Adobe Burbank, California 91505 Documentation Specialist United States Air Force School of Applied Aerospace & Science Keesler AFB, Biloxi, Mississippi/ RAF Upper Heyford, England Principles of Teamwork, Leadership, Communication and Quality Improvement Certification in the Principles of Teamwork, Leadership, Communication and Quali ty Improvement; course description include working effectively in co-operation w
ith team members and applying leadership principles to act proactively or resolv e potential problems. Computer Aided Design and Drafting, Los Angeles ORT Technical Institute Certification in Computer Aided Design and Drafting (CADD) using AutoCAD softwar e, version 12; course description includes an introduction to computers, the Wor ld Wide Web, and the use of search engines, as well as keyboarding and Microsoft (R) Excel. Writing and Managing Winning Proposals, Shipley and Associates American Society for Quality, active member
Technical Writer (Level III) with formal training as a Documentation Specialist, and work experience as a Senior Corporate Communications Specialist/Lead, Quali ty Assurance Data Reviewer and Editor. Develop training effectiveness and feedba ck assessments by creating forms for initiating Customer 1st Campaign: From fron tline ideas to improved service. Compose and edit complex technical publications and non-technical manuscripts. Over 15 years of related experience, originating new content or editing existing software and hardware documentation, including data sheets, reference manuals, user guides, manuals, white papers, application notes, programmer's guides, software development guides, as well as sales and ma rketing collateral used in the field as sales tools. Develop and close business plans and contracts. Implement sales strategies. Originate technical information in Microsoft Office and Adobe applications and generate data in electronic inte rchange formats, such as Standardized Markup Language (SGML), Extensible Markup Language (XML), Hypertext Markup Language (HTML) and RoboHelp. Write software tr aining guides in conjunction with classroom and On-the-Job Training (OJT) manual s. * Expert in the technical, conceptual and content development of sales-driving c ollateral. Problem solver and energetic self-starter; work well independently or on a team with proven ability to drive and execute product launches and close c ontracts. * Desktop publisher with knowledge and skills to create information from scratch while managing project data deliverables from initial conception to final produ ction. Design and format templates for Maintenance Manuals, Operations Manuals, Software User Manuals, Requests for Proposal (RFP) responses, Quality Management System Manuals, Business Plans, Key Performance Indicator (KPI) spreadsheets us ing Microsoft Excel, software design specifications, PowerPoint presentations, s ales and marketing data, workflow map processes using Microsoft Visio, Web conte nt and on-line Help systems using RoboHelp. * Skilled working with Windows 2000 and higher, Windows Microsoft Office (2007/2 010 Access, Excel, Word, Visio and PowerPoint) platform, including SharePoint; A dobe applications (FrameMaker, RoboHelp, Dreamweaver, Paint Shop and Acrobat); a nd, for managing information on an open content management platform, utilize Abo rtext Editor, Web browser, Oracle and WebEx applications and platforms. RELATED WORK EXPERIENCE Northrop Grumman Corporation, Redondo Beach, California 03/2010-07/2010, Contract with Volt Scientific Quality Assurance Data Reviewer and Editor Reviewed digital data modules developed by technical writers using ATLAS, Oracle , Arbortext Editor and Web browser systems and applications, supporting F-35 Joi nt Strike Fighter Program digital data development and sustainment efforts, for compliance with Authoring Style Guide and International Technical Specification, S1000D, requirements. Utilized Microsoft Excel to develop histograms and charts to define and identify statistical data for quality analysis, which demonstrate d program effectiveness and compliance with Master Project Schedule deliverables .
Eaton Aerospace, Los Angeles, California 05/2005-02/2007, Contract with Aerotek Senior Report Writer Updated and originated new Acceptance, Safety of Flight, Certification and Quali fication Test Procedures and Reports. Coordinated report requirements with desig n engineers and test technicians and interviewed subject matter experts to docum ent certification report data. OAO HealthCare Solutions, Woodlawn Hills, California OAO DNS Jet Propulsion Laboratory, Pasadena, California 02/1998-10/2002 Corporate Communications Specialist/Lead Collaborated with the Vice Presidents of Sales and Marketing and Information Tec hnology to develop strategy for bringing messaging strategies to life by using c reativity to deliver innovative ideas in print and online as accessible sales an d marketing information. Researched healthcare technologies for the development of innovative software solutions supported by client/server and Web based platfo rms implemented by OAO for centralizing and managing physician and patient infor mation. Originated all technical and non-technical sales and marketing documenta tion from written notes, information gathered from Subject Matter Experts and cu stomer requirements. Wrote detailed software design documents and plans consiste nt with baseline software development cycles and the implementation process to i nclude the development of installation guides, release notes, end user guides an d training materials. Wrote training course guides for use in classroom training sessions to enhance the customer's understanding of complex software features. Produced contracts, consisting of executive summary, organizational charts, cust omized business workflow processes that diagrammed software lifecycle developmen t and Master Project Schedule. Core responsibilities included: * Development of new procedures and PowerPoint presentations to model corporate communications branding to include Web site content, contracts, memorandum of un derstanding for each new contract and customization of the implementation proces s; * Oversight of customer database and the quality of service provided to clients, which included developing, closing and tracking sales strategies with Corporate Account Managers; * Management of corporate marketing and communications functions, overseeing an annual publishing budget of $80K. * Design and implementation of Sales and Operations Business Plan; * Direct brand management though published guides for defining corporate positio ning; * Development and launch of an integrated, multi-channel marketing campaign that consisted of print, Web and direct marketing strategies that increased sales fr om $400K to $36.5M at the end of the 2nd Quarter, YK2000. * Creation of Web portal and electronic documents to showcase software possibili ties; * Participation in software testing; * Documenting customer specification requirements/ 'bug fixes'; and, controlling documents and software version configuration. Naval Petroleum Reserves, Bakersfield, California 02/1994-06/1996, Contract with Atlas Consulting Group Senior Procedure Writer and Trainer Wrote Operations Maintenance Plan and new procedures aligned with the Department of Energy (DOE) initiative to implement standards for the electronic exchange o f scientific and technical information in user friendly formats; ensured mainten
ance practices were clearly written in step-by-step instructions. Coordinated an d monitored the quality of all procedures for adherence federal and state guidel ines. Developed electrical motor maintenance procedures based on reliability dat a. Trained other assigned writers on publications standards for standardizing pr ocedures, including formatting techniques to improve the quality of deliverables . McDonnell Douglas Aircraft Company, Long Beach, California 02/1987-09/1993 Advanced Government and Commercial Product Support Business Analyst Wrote and edited U. S. Air Force Tanker Transport Training System's Request for Proposal process, resulting in a $26 million contract. Coordinated information a nd collaborated with Subcontractor to resolve proposal disparities in subcontrac tor data item requirements. Gained buy-in from the Director of Intellectual Prop erty to ensure protection of the company's proprietary information. Analyzed and interpreted the scope of work and associated risk, created PowerPoint presentat ions, chaired and facilitated meetings. Senior Documentation Specialist Scheduled and coordinated the development and validation of manuals and procedur es with integration, quality, legal and production department managers. Created boilerplate templates for the development of C-17 Maintenance Manuals by interpr eting complex Military Specifications, Work Breakdown Structures (WBSs), DoD-STD 881, Integrated Logistics Support (ILS), reliability, maintainability analysis, MIL-STD 1388, and other specifications associated with the development of Organ izational, Intermediate and Depot Maintenance level maintenance tasks. EDUCATION Principles of Marketing and Selling Computer Science/Mathematics West Los Angeles College 9000 Overland Avenue Culver City, California 90230-3500 Web Technology Fundamentals University of California at Los Angeles, Extension 10995 Le Conte Avenue Los Angeles, California 90024 Bachelor of Arts degree University of Southern California University Park Campus, Los Angeles, California 90089 High School Diploma CERTIFICATIONS RoboHelp Blue Sky(R) Software/Adobe Burbank, California 91505 Documentation Specialist United States Air Force School of Applied Aerospace & Science Keesler AFB, Biloxi, Mississippi/ RAF Upper Heyford, England Principles of Teamwork, Leadership, Communication and Quality Improvement Certification in the Principles of Teamwork, Leadership, Communication and Quali ty Improvement; course description include working effectively in co-operation w
ith team members and applying leadership principles to act proactively or resolv e potential problems. Computer Aided Design and Drafting, Los Angeles ORT Technical Institute Certification in Computer Aided Design and Drafting (CADD) using AutoCAD softwar e, version 12; course description includes an introduction to computers, the Wor ld Wide Web, and the use of search engines, as well as keyboarding and Microsoft (R) Excel. Writing and Managing Winning Proposals, Shipley and Associates American Society for Quality, active member
