cphq introduction

Published on March 2017 | Categories: Documents | Downloads: 29 | Comments: 0 | Views: 189
of 34
Download PDF   Embed   Report

Comments

Content

 

Certified Professional in Healthcare Quality

 

CPHQ: The Mark of Distinction in Healthcare Quality 2nd International Conference of the Asia Pacific Society for Healthcare Quality 2008 18 January 2008 Singapore David Loose, RN, MSN, CPHQ, CNAA Chair, Healthcare Quality Certification Board 2008

 

National Association for Healthcare Quality (NAHQ)  





Founded 1976 Leading organization for healthcare quality professionals in the USA Over 5,000 individual members and 100 institutional members MISSION: NAHQ empowers healthcare quality professionals from every specialty by providing vital research, education, networking, certification and professional practice resources, and a strong voice for healthcare quality.

 

Healthcare Quality Certification Board (HQCB) 

Formed in 1976 as the “Quality Assurance Certification Certification Board” A separate Board from NAHQ The certifying arm of NAHQ



MISSION:

 

The Healthcare Quality Certification Board, by providing the only accredited international healthcare quality certification, improves the quality of healthcare by advancing the theory, practice and development of diverse quality professionals. 

Establishes policies, procedures, and standards for certification and recertification in the field of healthcare quality management.



Grants Certified in Healthcare Quality  Quality (CPHQ) (CPHQ) status,participation recognizing in professional andProfessional academic achievement through the individual’s this international voluntary certification program

 

HQCB Vision The HQCB is a globally recognized leader dedicated to improving the quality of healthcare by providing a valid process for assessing the competency of professionals in healthcare quality.

 

A Certified Professional Healthcare Quality (CPHQ) in is…  An individual who has passed the HQCB’s accredited, international examination demonstrating:  

  

Competent knowledge in quality principles Skill & understanding of program development and management Coordination of survey processes Communication and education techniques Departmental management

 

History of the CPHQ Exam 

1976 197 6 - Exa Exam m Commi Committe ttee e forma formatio tion n



1984 198 4 - The firs firstt exam exam admini administe stered red



2000 200 0 - Int Intern ernati ationa onall expan expansio sion n



2002 200 2 - Com Comput puter-b er-base ased d test testing ing



2005 200 5 - Web Web-ba -based sed inter internat nation ional al testin testing g

 

Approved by National Organization for Competency Assurance (NOCA) 





NOCA promotes excellence in competency assurance for practitioners in all occupations and professions by approving their certification processes.

 Assures the of public and employers and ofand the attests quality,to validity, validity, and legal defensibility the CPHQ credential the professional commitment of those who achieve this recognition. HQCB completed it’s initial Survey in 1988. Has successfully successfully recertified every 5 years since.



CPHQ is the only fully-accredited credential in the field of international quality management

 

Total CPHQ Candidates Tested 18,000

Cumulative # of Candidates Tested

16,000 14,000

12,000 10,000 8,000

6,000 4,000 2,000 0

        2         9         9         1

        3         9         9         1

        4         9         9         1

        5         9         9         1

        6         9         9         1

        7         9         9         1

        8         9         9         1

        9         9         9         1

        0         0         0         2

        1         0         0         2

        2         0         0         2

        3         0         0         2

        4         0         0         2

        5         0         0         2

        6         0         0         2

        7         0         0         2

 

HQCB Candidate Distribution USA

International

1,200 1,000 800 600 400 200 0 1997

1999

2001

2003

2005

2007

 

Number of International Candidates 120 12 0

100 10 0

80

60

40 20

0         9         9         9         1

        0         0         0         2

        1         0         0         2

        2         0         0         2

        3         0         0         2

        4         0         0         2

        5         0         0         2

        6         0         0         2

        7         0         0         2

 

CPHQ Licensure or Registration RN 71%

LVN 1%

RHIA 4%

RHIT 3% MD/DO 1%

Other 8%

None 12%

 

Demographic Data of International CPHQ’s Demographic Variable

International Respondents

Organization type Unit within hospital Organization size

51% hospital-based 63% QM 48% with 1000+ employees

Years of experience Time in HC quality Type of position Highest degree

Median = 13 years 73% spend 100% of time 70% supervisory or higher   40% Masters Degree

% with degree Credential License

82% B.A./B.S. or higher   66% CPHQ 64% RN; 6% MD; 6% allied health; 6% other; 18% none

Countries Represented

54

 

Content Validity of Exam Based on International Practice Analysis 

Completed December 2006



Defined the tasks of the international Quality Management professional in:     

Hospitals Clinics Home Care Behavi Beh aviora orall / Mental Mental Healt Health h Other settings Quality Professionals Practice.

 

International Exam Content Outline : Effective 10/1/2007



Management and Leadership

22%



Information Management

24%

 

Performance Measurement and Improvement

38%



Patient Safety

16%

 

Specific Tasks Within Content Areas 

Leadership  Strategic & Operational



Information Management  Design & Data Collection   

Measurement  Analysis Communication



Performance Measurement & Improvement  Planning  Implementation  Education & Training  Evaluation & Integration



Patient Safety  Strategic & Operational

 

Getting Started

 

Eligibility for CPHQ Exam • 1 January 2004: Eliminated minimum education and experience criteria. • Must asses assess s own readin readiness ess to take the the exam. exam. Recommend candidates have at least two years experience in managing and/or conducting conducting activities in healthcare quality. NOT appropriate for entry level candidates. • For A ALL LL professi professionals onals who aspire aspire to exce excell and demonstrate their competency in healthcare quality.

 

Testing Centers www.goAMP.com Some of the Testing Locations on this website: 

Hong Kong (Institute of Internationa Internationall Education, 156 156 Des Voeux Road Central, Central, General



Singapore (United States Educational Information Center 

Commercial Building, Room 601-2, Hong Kong)

12 Prince Edward Road, Road, #01-03 Podium Podium A, Bestway Building, Singapore) Singapore) 





Japan, South Korea, Taiwan, Guam, Philippines  Australia UAE, Qatar, Lebanon, Jordan, Saudi Arabia

 

Computer -based Testing 







Each exam includes 15 new questions for “pre-testing” that are not included in final scoring  All questions included in final final scores have been pre-tested pre-tested for quality and accuracy 3 hours to complete exam  Allows instant pass pass / fail score score reports

 

Test Taking Tips 

Prepare: Suggested resources in Handbook



NEW: CPHQ Self-Assessment Examination 

65-question online exam developed to be parallel in 65-question content and difficulty to the actual examination.



Questions are presented in the same computer format



as the certification examination. Can be used to assess whether or not you are prepared for the examination.

 

More Test Taking Tips 

Review International Terminology Crosswalk (Translation available from English to Arabic, Spanish, Chinese on website) 

Case mix = patient groupings



CEO = Chief Executive Officer  Unit = Unit / ward / floor 

 

Buddy Up to Study and Take Test



Review Content Outline Carefully



Read Each Question Carefully: Not designed to trick you

 

Cognitive Levels for Exam Questions (140 Total, 15 pre-test) 

32% % of of exa exam m (40 (40)) Recall - 32 



Application - 53 53% % of of exa exam m (63 (63)) 



Test of specific facts & concepts Requires candidate to interpret or to apply information to a situation

Analysis - 15 15% % of of exa exam m (22 (22)) 

Tests the ability to evaluate, problem solve or integrate information and / or judgment into a meaningful whole. whole.

©HQCB

 

Recall Which of the following types of budgets itemizes the major equipment to be purchased in the next year?  A. capital B. variable C. operating D. zero-based

 

Recall Which equipment of the following of budgets the major to betypes purchased in theitemizes next year? 

 

A. CAPITAL B. variable C. operating D. zero-based

Key: A Task on Content Outline: Management and Leadership – Participate in preparing and managing operating budgets.

 

Application The separate services of Pharmacy and Nursing are having difficulty developing an action plan for medication errors. Pharmacy Services states that Nursing Services causes the majority of the problems related to errors, while Nursing Services states the opposite. The quality professional’s role in resolving this problem is to:  A. provide them them with directives directives on how how to solve the the problem. problem. B. facilitate discussion between the groups to enable them to assume ownership of their portions of the problem. C. assign the task to an uninvolved manager. D. refer the problem to the facility-wide quality council.

 

Application The separate services and Nursing are having difficulty developing an action plan of forPharmacy medication errors. Pharmacy Services states that Nursing Services causes the majority of the problems related to errors, while Nursing Services states the opposite. The quality professional’s role in resolving this problem is to:  A. provide them with directives directives on how to solve the problem. problem.  B. FACILITATE DISCUSSION BETWEEN THE GROUPS TO ENABLE THEM TO ASSUME OWNERSHIP OF THEIR PORTIONS OF THE PROBLEM. C. assign the task to an uninvolved manager. manager. D. refer the problem to the facility-wide quality council. 

Key: B



Task on Content Performance Measurement & Improvement– Facilitate changeOutline: within the organization.

 

Analysis The1,000 following represents two samples of five hospitals’ hysterectomy rates per women aged 40-60 years of age:

 

Sample A Sample B

Rates 3, 5, 7, 8, 5 4, 5, 6, 7, 5

Mean 5.6 5.4

Standard Deviation 1.8 1.1

In analyzing this information, it can be concluded that:  A. Sample A has more more variability than Sample Sample B. B. Sample A’s performance is superior to Sample B’s. C. there are more cases in Sample B. D. there is a data collection error in Sample B.

 

Analysis The following represents two samples of five hospitals’ hysterectomy hysterectomy rates per 1,000 women aged 40-60 years of age:

 

Sample A Sample B

Rates 3, 5, 7, 8, 5 4, 5, 6, 7, 5

Mean 5.6 5.4

Standard Deviation 1.8 1.1

In analyzing this information, it can be concluded that: 

A. Sample A has more variability than Sample B. B. Sample A’s performance is superior to Sample B’s. C. there are more cases in Sample B. D. there is a data collection error in Sample B.

 

Key: A Task on Content Outline: Information Management; Use basic statistical techniques to describe data.

 

After You Pass the Examination 

Can use the designation of CPHQ after your name.



Recertification required every 2 years



30 hours of continuing education required



The continuing education must cover the topics on the exam outline



Various Ways of Obtaining Continuing Education    

Seminar/Conference Attendance Seminar/Conference Webinar/Audio Conferences College Courses Self Study

 

Professional Benefits of CPHQ 

Promotes:  

Excellence in the profession Quality Management as a distinct discipline in Healthcare

 

Personal Benefits of CPHQ 

Tool for career/financial advancement



Identifies you as a qualified individual to your employer, others. Provides your employer & the public with the assurance that you have the necessary skills & knowledge to perform competently.



Personal satisfaction in being a CPHQ, an internationally recognized commitment to excellence…

 

WORLD CLASS – CERTIFIED PROFESSIONAL

 

Contact Information www.cphq.org Healthcare Quality Certification Board P. O. Box 19604 Lenexa, KS 66285-9604, USA International +1-913-895-4609 Toll free U.S./Canada 1-800-346-4722 Facsimile 1-913-895 1-913-895-4652 -4652

Sponsor Documents

Or use your account on DocShare.tips

Hide

Forgot your password?

Or register your new account on DocShare.tips

Hide

Lost your password? Please enter your email address. You will receive a link to create a new password.

Back to log-in

Close