Creating the IT Architecture for the Connected Age (166378474)

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Higher Ed in a Connected Age Tracy Futhey, Futhey, Duke University

Pressures Pressure s on Today’s Today’s Universi Universities ties  Anytime,  Anywhere  Access

Reduce Costs

Global Collaboration

Mobile Internet Serve the Underserved International Student Body

Consumer  Technologies

International Brand

Evolution of Today’s Universities

MOOCs

STUDENTS RANGE FROM

MASSIVE OPEN ONLINE COURSES

Nearly two-thirds two-thirds of Duke’s Coursera students LIVE OUTSIDE OF THE UNITED STATES, STATES, Including Romania Australia, Singapore, the United Kingdom, Spain, and India

9 83 TO

YEARS OLD

 According to more than 77,000 survey responses,  About two-thirds are Between 18 and 34 years old and more than 4,500 people- or 6 percent-are either younger than 18 or older than 65. THE CLASSES WITH THE HIGHEST ENROLLMENTS WERE: Walter Sinnott- Armstrong’s  Armstrong’s “Think  Again: How to Reason and Argu e”

(187,0000) Dan Ariely’s Dan Ariely’s “A Beginner’s Guide to Irrational Behavior”

(142,000) Denise Comer’s “English Composition I: Achieving Expertise”

POLL: What Best Describes Your  Campus Online/MOOC Approach? 1. Just Just get getti ting ng star starte ted; d; noth nothin ing g spec specif ific ic yet yet 2. Expl Explor orin ing g onlin online e (or (or flip flippe ped d or hyb hybri rid) d) cla class sses es 3. Deli Delive veri ring ng onli online ne (or (or flip flippe ped d or hyb hybri rid) d) cla class sses es 4. Explor ploriing the the wo world rld of of MO MOOCs 5. Delivering MO MOOCs to today 6. Expl Explor orin ing g and/ and/or or del deliv iver erin ing g both both onl onlin ine e & MOO MOOCs Cs 7. Waiti aiting ng for for thi thing ngs s to sha shake ke out out bef befor ore e purs pursui uing ng

Evolution Evolution of Today’s Today’s Universities Universities

POLL: How Extensive Is Your Campus International Approach? (Select 1 or >) + Matur Mature e study study-ab -abroa road d progra programs ms and/ and/or or sites sites + Intern Internati ationa onall servi service ce progra programs ms for for studen students ts (beyond study abroad) + Intern Internati ationa onall faculty faculty researc research h collabo collaborat ration ions s + Gl Globa oball healt health h colla collabor borati ations ons or clinic clinics s + Inte Intern rnat atio iona nall camp campus us(e (es) s) –  – non-degree granting + Inte Intern rnat atio iona nall camp campus us(e (es) s) –  – degree granting + Empha Emphasi sis s to recrui recruitt intern internati ationa onall campus campuses es + No inte interna rnatio tional nal appr approac oach h at this this time time

Considerations for the CIO • IT Infrastructure  – How do we build an environment to support all three dimensions?

• IT Services  – How do we design services that span rather  r ather  than silo these new facets of the university?

• Non Traditional (Emerging) IT Issues  – How do we remain relevant to not-strictly-IT elements of the residential campus experience?  – How do we use online and global experiences to inform changes to the campus environment?

IT Infrastructure • Connectivity and Monitoring  – Wireless, LAN, WAN, global  end2end services and performance

• Beyond campus at the epicenter 

2. Location 3. Location

 – Cloud authn/z, middleware, NOC/SOC/Ticketing , Maintenance Scheduling

• Prov Provis isio ion n serv servic ices es base based d on…. on….  – Who/What/Where: Grouper/”Toolkits”/Activity Streams… our new superglue

• Ensure repeatable approaches to extend infrastructure and deploy services  – VMs/VDI, web conferencing

IT Services • Range of option over time by user   – Lecture capture, self recording, DIY studio, professional recording/editing recording/editing

• Community + collaboration in all  – Sync & async video & collaboration tools  – Presence – Presence – who can help now, wherever 

• Video repository & asset mngt  – “mix and match” match” materials across across courses

• Ensure repeatable approaches to extend infrastructure and deploy services

Non-Traditional (Emerging) IT Issues “But the art of learning has already changed completely compl etely,, because for  almost a decade students have had instant access to unlimited information from anywhere or anyone in the world. This has altered all assumptions about academic hierarchy, hierarchy, charismatic authority, authority, pedagogical processes and the structure of the learning community.” community. ” Michael Crow, President,  Arizona State University University in Nature Magazine, July 2013

Non-Traditional (Emerging) IT Issues • IT increasingly enables new campus experiences  –  –  –  –

Campus: Wherever I am: classroom, quad, library, café Campus: Community:: No longer only joining a physical place Community Learning analytics & big data: data: Effect of huge sample sizes Systems interaction: interaction: “app culture”  disaggregated ERP

• New IT applications and technologies will impact the future on-campus experience  – Physical architecture: architecture: Technology enables alternatives to large lectures… but what do we do with those facilities?  – Organizing paradigm: paradigm: 8 semester, 4-5 courses per  semester, 12-14 12-14 weeks per course/semester… course/semester… all become increasingly arbitrary to actual teaching/learning teaching/learning  – Organizational structures: structures: Online as integrated, not apart

Virtuous Cycle in Today’s University Different Uses Inform Changes to Traditional Approaches

Different Uses Inform Changes to Traditional Approaches Common IT Infrastructure and Services

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