Customer Service or Manager or Tech Support

Jaden Aziel Washington 2824 Crescent View Dr. Charlotte NC 28269 704-548-9222 H [email protected] OBJECTIVE COMPUTER OPERATOR To obtain a position which will apply my background knowledge and skills in Comp uter Science and Customer Service, allowing me to work in a challenging environm ent leading to promotion. PROFILE * Familiar with MS-DOS, Microsoft Windows, UNIX, C++, JAVA, HTML, CGI-Script, O racle, NOVELL, Microsoft.NET, Photoshop, RCAM, Bureaulink, KMS. * Knowledge of PC setup and installation, as well as various peripherals, data e ntry, and file updating. * Excellent understanding of eBusiness technologies * Skilled in all aspects of Web Application Development and system integration w ith primary focus on the Microsoft platform. EMPLOYMENT Washington Enterprises Inc., Atlanta, GA 2000-2003 Computer Technician II Provided advanced service to clients, ensuring excellent applications design and programming, as well as being responsible for the repair and maintenance of 300 + desktops and laptop computers. Implemented and developed procedures for Qualit y Assurance Testing. Convergy's, Jacksonville, NC 2003-2004 Customer Care Associate * Handled inbound telephone calls for AT&T customers, who had questions regardin g billing, new services and disconnections. * Helped customers with various troubleshooting issues of service. * Advised customers of suitable phone plans that would fit their calling pattern . New Phase Enterprises Inc., Jacksonville, NC 2004-2007 Customer Service Manager/Team Leader * Managed a team of 20 individuals providing support to UPS, USPS and Pitney Bow es Customers. * Analyzed and sympathized with irate customers to resolve situations that membe rs of my team could not handle. * Scheduled and managed time off, lunches and breaks for team members. EDUCATION DeVry University, Decatur, GA 2000-2004 Major: Computer Science/Business Administration