Customer Service
Content
LARHONDA JOHNSON 7607 S. Normal Apt. 3N Chicago, Illinois 60620 Phone: 773-349-0199 Email: [email protected]
PROFESSIONAL EXPERIENCE: MT. SINAI HOSPITAL _Chicago, IL_ _Registrar II_ _August 2010 to Present_ Collect, prepare, and process all information necessary for patient admissions and registration, in accordance with hospital policies and procedures. EVEREST COLLEGE _Skokie, IL_ _Career Services Representative __April 2008 to June 2009_ Execute 100-150 physician office contacts daily. Counsel graduates on interview procedures and decorum. Assist graduates with employment searches. Schedule appointments for interviews with potential employers _Associate Campus Admissions Representative_ Executed over 100 student inquiries daily. Set at least 5-6 appointments daily. Recruited and enrolled prospective students Guided new applicants through the enrollment process, answering any questions they may have. Make all necessary enrollment forms available and assist in completion as needed PEOPLESCOUT _Chicago, IL_ _Recruiter __March 2007 to April 2008_ Correctly process inbound and outbound calls for prospective job applicants in a positive and professional manner. Pre-screen job candidates using individual account instructions. Set effective appointments for interviews with several Fortune 500 companies.
DEUTSCHE BANK/SCUDDER INVESTMENTS _Chicago, IL_ _Administrator/Quality Analyst __August 2000 to March 2006_ Responsible for the maintenance of the letter and email library. Supervision of the content of over 700 issues of material. Developed over 20 PowerPoint, Excel, and email reports, to convey useful information to management to track material usage and productivity monthly. Perform 120 quality evaluations of e-mail and written correspondence for the Correspondence Department using strict evaluation guidelines which increased quality assurance by 80%. Oversee the training and scheduling for the Correspondence Internship Program, increasing productivity by 90%. _Correspondence Representative_ Responded to over 45 shareholder, financial representative, and prospect inquires received by written and electronically daily. Effectively assessed the needs of customers, and provided grammatically sound, thoughtful and complete responses to all inquires. Made outbound calls, when appropriate, to address customer inquires. Produced daily company newsletter in the absence of the regular editor. _Investment Specialist_ Provided product information and performance data, conducted problem research and resolution, and presented market information to shareholders and broker/dealer representatives in a call center environment Supported sales efforts of wholesalers, account managers, and marketing programs by uncovering sales opportunities and generating qualified leads daily. EDUCATION: HAROLD WASHINGTON COLLEGE _Chicago, IL_ _Associates of Arts Degree, Liberal Arts_ _May 1990_ VOLUNTEER SERVICE Mt. Sinai Hospital _March 2010 to August 2010_
PROFESSIONAL EXPERIENCE: MT. SINAI HOSPITAL _Chicago, IL_ _Registrar II_ _August 2010 to Present_ Collect, prepare, and process all information necessary for patient admissions and registration, in accordance with hospital policies and procedures. EVEREST COLLEGE _Skokie, IL_ _Career Services Representative __April 2008 to June 2009_ Execute 100-150 physician office contacts daily. Counsel graduates on interview procedures and decorum. Assist graduates with employment searches. Schedule appointments for interviews with potential employers _Associate Campus Admissions Representative_ Executed over 100 student inquiries daily. Set at least 5-6 appointments daily. Recruited and enrolled prospective students Guided new applicants through the enrollment process, answering any questions they may have. Make all necessary enrollment forms available and assist in completion as needed PEOPLESCOUT _Chicago, IL_ _Recruiter __March 2007 to April 2008_ Correctly process inbound and outbound calls for prospective job applicants in a positive and professional manner. Pre-screen job candidates using individual account instructions. Set effective appointments for interviews with several Fortune 500 companies.
DEUTSCHE BANK/SCUDDER INVESTMENTS _Chicago, IL_ _Administrator/Quality Analyst __August 2000 to March 2006_ Responsible for the maintenance of the letter and email library. Supervision of the content of over 700 issues of material. Developed over 20 PowerPoint, Excel, and email reports, to convey useful information to management to track material usage and productivity monthly. Perform 120 quality evaluations of e-mail and written correspondence for the Correspondence Department using strict evaluation guidelines which increased quality assurance by 80%. Oversee the training and scheduling for the Correspondence Internship Program, increasing productivity by 90%. _Correspondence Representative_ Responded to over 45 shareholder, financial representative, and prospect inquires received by written and electronically daily. Effectively assessed the needs of customers, and provided grammatically sound, thoughtful and complete responses to all inquires. Made outbound calls, when appropriate, to address customer inquires. Produced daily company newsletter in the absence of the regular editor. _Investment Specialist_ Provided product information and performance data, conducted problem research and resolution, and presented market information to shareholders and broker/dealer representatives in a call center environment Supported sales efforts of wholesalers, account managers, and marketing programs by uncovering sales opportunities and generating qualified leads daily. EDUCATION: HAROLD WASHINGTON COLLEGE _Chicago, IL_ _Associates of Arts Degree, Liberal Arts_ _May 1990_ VOLUNTEER SERVICE Mt. Sinai Hospital _March 2010 to August 2010_
