Customer Service

Tim Omi San Jose, CA 650.888.9409 [email protected] Eight years combined experience in the disposal of hazardous waste industry with over four years of working with sales department preparing hazardous waste (asb estos, manufacturing wastes, bio-hazardous waste and a variety of other waste) f or disposal for their clients. Four years puff interpreting federal and state la ws, and ensuring compliance to a variety of customers. Objective: To obtain a customer service representative postion. PSC, Customer Service Representative, Santa Clara CA 2006-2010 * Prepared waste profiles in compliance with EPA and State regulations. * Scheduled new and existing customers requests for service. * Educated customers how to comply with federal and state laws with disposing of their hazardous waste. * Resolved various discrepancies regarding manifests as well as customer issues. Applied Biosystems, (Through Kelly Scientific Resources) CRM Administrator (Cont ractor), Burlingame CA 2005 - 2006 * Updated and maintained a computerized inventory database for chemicals; provid ed data entry of material safety data sheets into a chemical database. * Collaborated with environmental health and safety departments interpreting haz ardous waste laws. * Mastered barcode software and hardware for incoming chemicals containers for d elivery. Onyx Environmental Services (Through Aeroteck, Field Chemist (Contractor), South San Francisco CA 03/2005 - 11/2005 * Prepared hazardous chemicals for delivery. Collaborated as a team member on various hazardous waste clean-up projects. * Packaged and handled hazardous waste adhering to federal and state regulations . * Ensured that all hazardous waste containers were properly labeled for inspecti on purposes. Romic Environmental Technologies, Waste Tracking Administrator, E Palo Alto, CA 2000- 2004 * Received inside/outside transporter manifests and ensured compliance and compl eteness with state and EPA waste regulations. Prepared hazardous waste manife sts for shipment. * Entered information from waste manifests and waste profiles into a database, c omplying with RCRA and non-RCRA regulations. * Resolved various discrepancies regarding manifests as well as customer issues; provided training for new personnel. EDUCATION Bachelor of Arts, Geography - San Francisco State University, San Francisco CA Biotechnology Lab Technician Certificate- Bio-Health College, San Jose CA