Customer Service

Barbara G. O*Neil, LMSW 624 East 57th Street | Savannah, GA 31405 | v (912) 344-4830 | y bo1387ac6@westp ost.net Professional Profile Self-motivated customer service and sales professional with relevant years of experience and education. Detail*Voriented individual who exemplifies professionalism, and an ability to manage multiple projects and tasks. Demonstra ted history of successfully providing stellar support to clients and customers, while facilitating high-quality guidance. Highlighted leadership qualities and t he ability to work with and manage individuals from varying backgrounds, while p romoting team values. Driven individual eager for professional growth, increase d responsibility, and the opportunity to leverage extensive expertise, within th e performance-based work culture of a social services organization. Skills Summary * Customer Service * Client Management * Participant Interaction * Liaison Duties * Sales Techniques * Team Member * Resource Utilization * Support Collaboration * Professional Attitude Social Work Professional - Duties & Responsibilities *X Address all customer queries, resolving them in an expedited manner *X Represented company in a professional way, and developed a rapport with each respective client, in an effort to increase sales and brand awareness *X Engage clients and ensure they had a positive experience *X Maintained extensive knowledge of product specifications *X Utilize various sales techniques to generate new sales *X Provide cross-functional support regarding daily business activities *X Act as primary point of contact for clients and customers *X Assist management with various tasks as deemed necessary *X Educated potential clientele service and product specifications Professional Experience *X Private Alzheimer Care Provider (Savannah, GA) 2008 *V 2010 *X Memorial Health University Medical Center (Savannah, GA) 2002 *V 2008 > Case Manager *V Clinical Resource Management Department (04/2003 *V [Insert Mo nth]/2008) > Social Work Intern (08/2002 *V 05/2003) *X Hospice of Savannah (Savannah, GA) 2000 *V 20 02 > Social Work Intern (01/2002 *V 05/2002) > Volunteer (11/2000 *V 01/2002) *X Professional Detailing, Inc., S. GA Regional Glaxo-Welcome Contractor (Savann ah, GA) 1997 *V 2000 *X Physician Laboratory, Medical Technologist (Savannah, GA) 1996 *V 19 97 *X Candler Hospital, Medical Technologist (Savannah, GA) 1992 *V 1996 *X Mallinchrodt Medical, Inc., Sales Representative (Jacksonville, FL) 1 989 *V 1991 *X Merck Sharp and Dome, Sales Representative (Jacksonville, FL) 1984 * V 1989 Education *X Savannah State University (Savannah, GA) 05/2003 Master of Social Work Degree; LMSW Certification; GPA *V 3.9 *X Emory University (Atlanta, GA) 1983 *V 1984 Graduate Studies *V Immunology; Received One-Year Scholarship *X University of Georgia (Athens, GA) 05/1983 B.S. *V Microbiology; Graduated Cum Laude