Customer Service

681 Whiskey Road Leesville, SC 29070 (803) 530-2870 [email protected] BRIAN L. BENNETT SUMMARY OF QUALIFICATION Highly productive Management Professional with successful background in building and directing customer-driven organizations. Results-oriented leader. Shows initiative and co nducts business in a professional manner. Possesses strong problem-solving skills. Particularly str ong relationship management, team building, and general business acumen. Employs outstanding tim e management and resource allocation skills to coordinate multiple tasks while maintaining strong quality focus. Strong technical ability combined with unwavering commitment to ethics, integrity, and honesty. Rapidly learns new business environments and delivers both immediate and long-term results. EMPLOYMENT HISTORY HERNDON CHEVROLET, Lexington, SC August 2009 to February 2010; January 20 03 to September 2006 AUTOMOTIVE SALES August 2009 to February 2010 AUTOMOTIVE SALES/INTERNET SALES/INVENTORY MANAGER January 2003 to Septem ber 2006 Generated sales of Chevrolet automobiles and negotiated various contracts. Inter acted with vendors, sales managers, and support personnel in establishing true Internet presence for dealership. Operated main IT systems and oversaw administration of key applications. In charge of pr oviding IT support throughout dealership. MILTON RUBEN MOTORS, Augusta, GA September 2006 to August 2009 AUTOMOTIVE SALES/INVENTORY MANAGER/FINANCE MANAGER/SALES MANAGER Generated sales of Chevrolet automobiles. Directed team of eight Sales Represent atives. Played key role in increasing Chevrolet sales by 40%, which resulted in moving dealership to #1 in Chevrolet Zone and maintaining satisfactory profit margins and customer ratings. Organized and plac ed all stock orders, always ensuring a 90-day supply of automobiles. Played integral role in coordina ting communications with other dealerships to maintain trade network. NCR CORPORATION, Columbia, SC February 1990 to December 2002 GENERAL MANAGER, SUPPORT CENTER Directed team supporting hardware, software, and networking systems for NCR cust omers worldwide. Accountable for $12M in revenue and day-to-day operations of Support Center. Ov ersaw duties of 130 engineers from six teams that provided around-the-clock customer support. FIRST LEVEL MANAGER, SUPPORT CENTER As First Level Manager for High Availability Managed Services, supervised team o f 17 engineers dedicated to supporting largest group of NCR computer systems. Accountable for $3M in con tracted services

revenue. DISTRICT MANAGER, TERADATA SYSTEMS SUPPORT, SOUTHEAST DISTRICT In role of District Manager, managed team of 13 Customer Engineers supporting la rgest computer systems in NCR's customer base. Provided around-the-clock coverage mandatory fo r system operations. Efforts resulted in achieving highest Customer and Associate Satisfaction levels within Teradata Support Organization. SYSTEM SUPPORT REPRESENTATIVE Provided on-site hardware and software support to AT&T, NCR's largest client, in addition to providing back-up support to other SSR's and Customer Engineers. Generated very high leve ls of Customer Satisfaction and created relationships, which enabled NCR and Teradata to increa se sales to AT&T. BOEING COMPUTER SERVICES, Tyson's Corner, VA June 1983 to Februar y 1990 LEAD COMPUTER OPERATOR Maintained and stabilized 10 IBM Mainframe computers and periphery equipment. EDUCATION NORTHERN VIRGINIA COMMUNITY COLLEGE ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION MAGNA CUM LAUDE June 1983

PROFESSIONAL DEVELOPMENT Project Management Influence Training May 2000 AT&T MASTER'S EQUIVALENT PROGRAM Completed various management and professional seminars conducted by NCR Corporat ion, AT&T, and Boeing Computer Services. Topics included Basic Management Skills; Ethics Train ing, Leadership Training; Financial Training; and Technical Training with concentration on Teradata Databa se and IBM Mainframe Operating Systems (Data Communication, SQL, System Administration, Data Modeling , and Database Design) AWARDS & RECOGNITIONS Outstanding Performance Award, NCR Corporation Customer Delight Gold Award, NCR Corporation System Availability Gold Award, NCR Corporation Associate Delight Bronze Award, NCR Corporation Vendor of the Year of Outstanding Support, NCR Corporation Special Achievement Award, three-time recipient, Boeing Computer Services BRIAN L. BENNETT 0-2870 T: (803) 53