DeVry ENGL 230 Week 6 Quiz

DeVry ENGL 230 Week 6 Quiz
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DeVry ENGL 230 Week 6 Quiz

1. (TCO 8) More than 90 percent of business organizations provide training in ___________ for
their employees. (Points : 2)
1
2
3
4

telephone operation
cash register operation
interpersonal communication
leadership

Question 2.2. (TCO 8) Which of the following could be an obstacle to the achievement of goals in
the interview? (Points : 2)
1
2
3
4

An uncomfortable setting and an inconvenient time for the interview
Sufficient preparation by the interviewer
The interviewee talking enthusiastically
Willingness to contribute on the part of the reviewer

Question 3.3. (TCO 8) The interviewer who asks him or herself such questions as "Will the
interviewee know what the interview is about?" and "Will the interviewee want to participate in the
interview?" is addressing which two components of the interview's opening? (Points : 2)
1
2
3
4

Orientation and motivation
First impressions and orientation
Credibility and motivation
Credibility and first impressions

Question 4.4. (TCO 8) What three concepts bear on question meaning? (Points : 2)
1
2
3

Clarity, relevance, and bias
Opening, body, and closing
Bias, sequence, and form

4

Alternatives, lists, and prestige

Question 5.5. (TCO 8) What form of question is the following: Do you believe that women should
be allowed to take combat roles in the military? (Points : 2)
1
2
3
4

Secondary
Closed
Open
Loaded

Question 6.6. (TCO 8) Which of Carl Rogers's five response categories seeks to reassure, pacify, or
reduce the interviewee' s intensity of feeling? (Points : 2)
1
2
3
4

Evaluative
Understanding
Supportive
Interpretative

Question 7.7. (TCO 8) Possible obstacles to a successful interview process may include: (Points : 2)
1
2
3
4

confusion and trauma.
lack of courtesy and forgetfulness.
distracting subconscious behaviors.
All of the above

Question 8.8. (TCO 8) In a highly scheduled interview, the interviewer prepares an interview
schedule that contains: (Points : 2)
1
2

potential topics and subtopics.
all major questions with possible probe questions under each major question. The

questions are asked in the order in which they are listed, but the probes may or may not be used.
3

all of the questions that will be asked (including all probe questions) and the exact

wording that will be used with each interviewee. Every interviewee received exactly the same
questions in exactly the same order.
4

not only all questions but also all answer options.

Question 9.9. (TCO 8) __________ is (are) the process of finding a job through personal contacts at
other organizations. (Points : 2)
1
2
3
4

Internships
Networking
Personal job application
Employee referrals

Question 10.10. (TCO 8) Many companies receive as many as two hundred applicants for a job. Of
that pool, ___________ candidates will be called for a first interview. (Points : 2)
1
2
3
4

twenty to thirty
three to five
twenty to twenty-five
eight to ten

Question 11.11. (TCO 8) __________ of the 1964 Civil Rights Act prohibits discrimination in
employment on the basis of color, race, religion, sex, or national origin. (Points : 2)
1
2
3
4

Amendment Fourteen
Title VII
Amendment Nineteen
Title IX

Question 12.12. (TCO 8) In preparing for an interview, what does the interviewee do to learn as
much about the potential employer as possible? (Points : 2)
1
2
3
4

Research the company
Write a personal biography
Get work experience
Write a tailored cover letter

Question 13.13. (TCO 8) The interviewee designs the résumé and cover letter based on
__________ and on research about the company. (Points : 2)
1
2
3
4

organizational structure
business purpose
personal biography
work experience

Question 14.14. (TCO 8) If an applicant thinks she or he has been asked an illegal or discriminating
question during an interview, what course of action should the applicant take? (Points : 2)
1

Attempt a citizen's arrest because the law requires the employer to prove that no
discrimination took place.
2
3
4

Give a false answer to the question.
Refuse to answer the question.
Politely clarify the question, and place the ball back in the interviewer's court.

Question 15.15. (TCO 9) What type of feedback is most effective in motivating
employees? (Points : 2)
1
2
3
4

Mostly corrective
Negative only
Both corrective and supportive
Both positive and evaluative

Question 16.16. (TCO 9) Which of the following discriminatory questions is
considered illegal? (Points : 2)
1
2
3
4

Do you qualify for minority status?
Can you work overtime?
Are you willing to relocate?
Have you been convicted of a felony?