Director Nursing Behavioral Health in Pittsburgh PA Resume Cynthia DeLouis

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Cynthia B. DeLouis, RN, BSN
Moon Township, PA 15108 home/cell: 412.716.3828 email: [email protected]

Objective To secure a fulltime or interim position as a Director of Nursing in Behavioral Health Professional Experience Riverside Behavioral Center (RBC) Punta Gorda, Fl 04/12-09/13 Administrative Director of Nursing Administratively and operationally managed all clinical service lines for a 52-bed, free standing behavioral health facility overseeing 80+ employees and a 7 member physician group Consistently met or exceeded regulatory standards and licensing requirements in all surveys Exceeded monthly revenue expectations by 5-10% for my department allowing direct revenue support to be allocated to the general hospital departments in the off season when patient census was low. Reduced the length of the patient admission process by 50%; allowing resources to be allocated to alternative priority initiatives. Chronic health issues of family necessitated a return back to the Pittsburgh area

Camden County Health Services Center Blackwood, NJ 08/10-01/12 Administrative Director of Nursing / CNO - Behavioral Health Division Administratively and operationally managed a 150-bed behavioral health facility with 185+member nursing department Effectively managed 5 contracts in a unionized environment, as well as meeting requirements set forth by Civil Service and guiding staff to exceed the mandatory regulatory and licensing requirements for patient care initiatives Actively implemented a year-long program highlighting the rich, culturally diverse staff representing 14 countries with the achieved goal of improving cultural tolerance, patience and understanding across disciplines and to improvement in patient care outcomes. Financial deficits at the State and county levels significantly impacted the facilities business operations requiring multi-layer restructuring and eventual sale of the facility necessitating subsequent job search

UHS-Central Florida Behavioral Hospital Orlando, Fl 08/09-08/10 Director of Clinical Services / Director of Nursing Actively involved in start-up operations and budgeting of free-standing behavioral health hospital involving 115 FTE's; 11 direct reports; decisions to open additional beds based on revenue, hiring of staff and policy and procedure readiness for each department Administratively and operationally managed all clinical services including 4 acute inpatient programs; 1 out-patient program; laboratory services, activities therapy, social services, and staffing/scheduling departments Served as a change agent shifting staff culture from a negative to a positive, productive culture with emphasis on service excellence Designed work flow procedures; standardized care delivery across programs

Sharon Regional Health System Sharon, PA 04/05-07/09 Director of Inpatient Behavioral Health Services (BHS) Managed clinical services/operations for a 44-bed adult/child/adolescent behavioral health department overseeing 80+ employees and 5 direct reports Served as a change-agent in the positive turnaround of an out of date clinical program, staffing and troubled department culture Stabilized staffing vacancy rate from 40% to less than 5% within two years Established positive, collaborative, collegial working relationships between the BHS and departments within the hospital and within the community Researched and established a Sensory Room on child/adolescent unit as a tool to assist in reduction of aggressive acting out behaviors. 20% reduction of negative behaviors occurred within one year Reduced occurrences of seclusion and restraint each year by 3-5% over 4.5 year tenure Healthways (formerly American Healthways) Pittsburgh, PA Clinical Operations Manager / Lead Care Manager (UPMC) Western Psychiatric Institute and Clinic Pittsburgh, PA Nurse Clinical Manager Southwood Psychiatric Hospital Pittsburgh, PA Nurse Program Manager Allegheny Valley School Coraopolis, PA Director of Nursing (Health Services Supervisor) Charter Behavioral Health Associates Pittsburgh, PA Utilization Care Manager Health America/Health Assurance Pittsburgh, PA Complex Case Manager Allegheny General Hospital System (AGH) Pittsburgh, PA (16 years of service) 1. Ambulatory Care Manager Allegheny General Hospital 2. Psychiatric Team Coordinator Allegheny General Hospital 3. Clinical Supervisor/Program Manager Allegheny Neuropsychiatric Institute - Oakdale, PA 4. Staff Nurse Positions Allegheny General Hospital Education Pennsylvania State University - Sharon, PA Bachelor of Science in Nursing Ohio Valley General Hospital School of Nursing - McKees Rocks, PA Diploma in Nursing Pennsylvania State University - Uniontown, PA Associate Degree in Letters, Arts, and Sciences Professional Organizations American Nurses Association - Member since 2014 Professional Licenses / Certifications Registered Nurse - Pennsylvania RN252469L Registered Nurse - Florida RN9298012 Registered Nurse - New Jersey 26NR15246300 Healthcare Provider (BLS) - American Heart Association Certification - Nonviolent Crisis Intervention (CPI) Expiration Date 04/30/2015 Expiration Date 04/30/2015 Inactive Status Expiration Date 09/2015 05/2009 03/1982 05/1977 12/03-04/05 03/03-11/03 03/01-02/03 07/99-03/01 12/98-05/99 08/98-12/98 1981-1998 1997-1998 1994-1997 1988-1994 1981-1988

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