Don Die
Content
RAYMOND LOUIS F. GONZALES
2744 Capinpin Street Bangkal, Makati City 09162389189/09175987107 [email protected]
Objective:
To work and accomplish the things that my job description entails me to do and to polish my skills wile working for an established company
y Working Experiences:
y Teledatacom Phil. Inc. 25t flr. Tycoon Center ,Pearl Drive Ortigas Center, Pasig City January 2009- Present Sales Admin Executive Provides Sales Monitoring Provides Administrative assistance Routes Necessary sales documents tom next department in line. Monitors attendance for the floor. Prepares travel documents for employees travelling. Coordinates with Country managers and directors regarding sales monitoring. Coordinates with suppliers for sales monitoring.
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y NCO/RMH Teleservices Asia 5th flr. ELJ Bldg. Mother Ignacia Ave. Quezon City August 2008- January 2009 Inbound Sales Representative Provides inbound queries to the account handled. Delivers sales to the account handled. Acts as POC for the team
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y Connect 2 World Class Customer Care 8t flr. Net One Center ,Crescent Parkwest Fort Global City, Taguig City May 2004-August 2008 Recreation Specialist/ Incentives Manager Formulates Incentive Programs for different service units handled. Provides recreational programs for the department. Handles events for the company. Retention Officer / OIC/POC Provides Customer Service for the account handled Makes retention for the account handled. Serves as a team officer in charge
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Contact Discovery Specialist / OIC Provides contact discovery for the account handled. Handles the team as an Officer in charge Customer Service Representative / OIC * Provides Customer Service for the account handled * Handles escalations for Supervisory calls * Serves as a team officer in charges
y Pacific Contact Systems Inc 25th flr. Prestige Tower Emerald Ave. Ortigas, Pasig City October 2003-May 2004 Outbound Call Center Representative/Telemarketer / Assitant Team Leader y Does Outbound selling for the account handled y Acts as a verifier for a possible sale y Acts as an assistant team leader
y P.S. Bank Cubao Branch Harvard St. cor. Aurora Blvd. Cubao, Quezon City March 2001- October 2001 New Accounts Officer y Handles Clients for new accounts y Assists clients having query for new accts and other banking products
Educational Background:
y Tertiary: Polytechnic University of the Philippines Mabini Campus, Sta. Mesa ,Manila June 1998-May 2003 B.S. Banking and Finance y Secondary: San Isidro Catholic School Taft Ave, Pasay City June 1994-March 1995 Arellano University (Jose Abad Santos High Shool) Taft Ave. cor. Sen. Gil Puyat Ave.,Pasay City June 1995- April 1998 y Primary: Bangkal Elementary Sool II P.Binay St. Bangkal Makati City June 1988- March 1994
References available upon further request
2744 Capinpin Street Bangkal, Makati City 09162389189/09175987107 [email protected]
Objective:
To work and accomplish the things that my job description entails me to do and to polish my skills wile working for an established company
y Working Experiences:
y Teledatacom Phil. Inc. 25t flr. Tycoon Center ,Pearl Drive Ortigas Center, Pasig City January 2009- Present Sales Admin Executive Provides Sales Monitoring Provides Administrative assistance Routes Necessary sales documents tom next department in line. Monitors attendance for the floor. Prepares travel documents for employees travelling. Coordinates with Country managers and directors regarding sales monitoring. Coordinates with suppliers for sales monitoring.
y y y y y y y
y NCO/RMH Teleservices Asia 5th flr. ELJ Bldg. Mother Ignacia Ave. Quezon City August 2008- January 2009 Inbound Sales Representative Provides inbound queries to the account handled. Delivers sales to the account handled. Acts as POC for the team
y y y
y Connect 2 World Class Customer Care 8t flr. Net One Center ,Crescent Parkwest Fort Global City, Taguig City May 2004-August 2008 Recreation Specialist/ Incentives Manager Formulates Incentive Programs for different service units handled. Provides recreational programs for the department. Handles events for the company. Retention Officer / OIC/POC Provides Customer Service for the account handled Makes retention for the account handled. Serves as a team officer in charge
y y y
y y y
y y
Contact Discovery Specialist / OIC Provides contact discovery for the account handled. Handles the team as an Officer in charge Customer Service Representative / OIC * Provides Customer Service for the account handled * Handles escalations for Supervisory calls * Serves as a team officer in charges
y Pacific Contact Systems Inc 25th flr. Prestige Tower Emerald Ave. Ortigas, Pasig City October 2003-May 2004 Outbound Call Center Representative/Telemarketer / Assitant Team Leader y Does Outbound selling for the account handled y Acts as a verifier for a possible sale y Acts as an assistant team leader
y P.S. Bank Cubao Branch Harvard St. cor. Aurora Blvd. Cubao, Quezon City March 2001- October 2001 New Accounts Officer y Handles Clients for new accounts y Assists clients having query for new accts and other banking products
Educational Background:
y Tertiary: Polytechnic University of the Philippines Mabini Campus, Sta. Mesa ,Manila June 1998-May 2003 B.S. Banking and Finance y Secondary: San Isidro Catholic School Taft Ave, Pasay City June 1994-March 1995 Arellano University (Jose Abad Santos High Shool) Taft Ave. cor. Sen. Gil Puyat Ave.,Pasay City June 1995- April 1998 y Primary: Bangkal Elementary Sool II P.Binay St. Bangkal Makati City June 1988- March 1994
References available upon further request
