e Mail Chang
Content
From: Chang Insfran, Francisco (Francisco) Sent: Friday, November 29, 2013 4:00 ! To: "!iranda, #$%ian (#$%ian) (&miranda'avaya(com)" Cc: )ICCC *eam +, "Carne%%i, !ariana (!ariana) (mcarne%%i'avaya(com)", "-aborda, !aria (!aria) (m%aborda'avaya(com)", "avaya'$nioninforma.ica(com(ar" Subject: /ervice 0es1 o%icies and roced$res resen.a.in
2e%%o #$%ian, 3ecen.%y a%% of .he /ervice 0es1 has been 4resen.ed 5i.h .he /ervice 0es1 o%icies and roced$res 4o5er 4resen.a.ion( *his 5as 6ednesday of .his 5ee1 and 5e are no5 on Friday ho5ever .he 4o5er4oin. 4resen.a.ion has no. been dis.rib$.ed .o $s( )s $nion de%ega.e for 7nion Informa.ica I 5o$%d %i1e .o 4$. for.h some o44or.$ni.ies for im4rovemen. and maybe amending some 4oin.s( 18)I.s come .o my a..en.ion for some .ime no5 of a .oo% 1no5n as .he 9)gen. *rac1er:, i. a44ears .o be a /hare oin. si.e 5here 4erformance and cond$c. are .rac1ed for em4%oyees of .he /ervice 0es1( ). .he 4resen.a.ion I re;$es.ed .o ma1e .hese )gen. *rac1er /hare oin. visib%e .o 5hom .hey concern s4ecifica%%y( For e<am4%e I can vie5 mine( *his 5as denied by .he /$4ervisor and %eadershi4 s.aff 4resen. 5i.h no c%ear reason 5hy( =oing a%ong .hese same %ine I 5o$%d %i1e .o 1no5 if .here is a 9/$4ervisor *rac1er: or 9*eam -eader *rac1er: .o record ins.ances of 4erformance and cond$c. $nbecoming( I. a%% comes do5n .o .he iss$e of acco$n.abi%i.y( )cco$n.abi%i.y does no. a44ear .o be an iss$e for cer.ain 4eo4%e 5i.hin .he /ervice 0es1 and 5hi%e o.her 4eo4%e are made more acco$n.ab%e .han o.hers( In a hy4o.he.ica% scenario ana%y>ing o$r c$rren. sys.em of 9)gen. *rac1ing: a /$4ervisor and ?) .eam member co$%d .arge. an agen. cherry 4ic1ing ca%%s and .ic1e.s( @2o5 is an agen. 4ro.ec.ed here agains. 4eo4%e in a$.hori.y ac.ing in i%% 5i%%A )%so in .hese %as. fe5 mon.hs com4%ain.s have been made abo$. a co$4%e s$4ervisors and re;$es.s .o be reassigned .o ano.her s$4ervisor( @6ha. is .he .rans4aren. manner in 5hich .his is hand%edA *his .y4e si.$a.ion has been disc$ssed by me and !ariano .he o.her 7nion Informa.ica de%ega.e 5i.h !ariana Carne%%i in 23 and she raised .he iss$e .o !aria -aborda( 6e 4ro4osed mee.ing 5ee1%y or every 1B days so as .o revie5 sho$%d .here be any grievances from em4%oyees, since as men.ioned here c$rren.%y .here is no 4ro4er sys.em of chec1s and ba%ances in 4%ace( 28)*he o.her very im4or.an. 4oin. .ha. came $4 in .he 4resen.a.ion 5as .he Cir.$a% Dffice si.$a.ion( )ccording .o .he 4resen.a.ion CD can be .a1en a5ay from an em4%oyee a%mos. $ni%a.era%%y( *he 4oin. .ha. I raised in .he 4resen.a.ion is .ha. .he argen.ine !inis.ry of -abor has g$ide%ines (555(.raba&o(gov(arEteletrabajo) and being that an employee could be working VO for over an extended amount of time, changing such work situation unilaterally without negotiating or counteroffering monetary compensation, such employee could consider themselves fired for having an acquired right taken away. 3-) ast and most importantly, ! would like to re"uest on behalf of all #ervice $esk agents that signed the acknowledgement of having read the document, to have a signed copy of these policies by yourself %ulian along with whomever else authored the document so as to have a signed copy of the person responsible of authoring and enforcing these guidelines. ! am sure that we can work together to improve these guidelines and make &vaya a better workplace. ! take the opportunity to re"uest formally the 'ower'oint presentation of (ay of this year where the #indicato de )mpleados de *omercio was presented to us at the #ervice $esk, and which was presented to me individually by (ariana *arnelli,
and (elina +odrigue,, but have yet to provide me with such presentation detailing some vital employment information. -est +egards
Francisco Chang | Avaya IT Customer | Avaya Self Serve: http:\\itss.avaya.com |Contact the Avaya IT Customer Care Center: International Associates dial ( !"# $%&'! (S associates: call )$ *% ''' $& or )$ +,,-Avaya-IT ()$-+,,-%+%-"%'+#
2e%%o #$%ian, 3ecen.%y a%% of .he /ervice 0es1 has been 4resen.ed 5i.h .he /ervice 0es1 o%icies and roced$res 4o5er 4resen.a.ion( *his 5as 6ednesday of .his 5ee1 and 5e are no5 on Friday ho5ever .he 4o5er4oin. 4resen.a.ion has no. been dis.rib$.ed .o $s( )s $nion de%ega.e for 7nion Informa.ica I 5o$%d %i1e .o 4$. for.h some o44or.$ni.ies for im4rovemen. and maybe amending some 4oin.s( 18)I.s come .o my a..en.ion for some .ime no5 of a .oo% 1no5n as .he 9)gen. *rac1er:, i. a44ears .o be a /hare oin. si.e 5here 4erformance and cond$c. are .rac1ed for em4%oyees of .he /ervice 0es1( ). .he 4resen.a.ion I re;$es.ed .o ma1e .hese )gen. *rac1er /hare oin. visib%e .o 5hom .hey concern s4ecifica%%y( For e<am4%e I can vie5 mine( *his 5as denied by .he /$4ervisor and %eadershi4 s.aff 4resen. 5i.h no c%ear reason 5hy( =oing a%ong .hese same %ine I 5o$%d %i1e .o 1no5 if .here is a 9/$4ervisor *rac1er: or 9*eam -eader *rac1er: .o record ins.ances of 4erformance and cond$c. $nbecoming( I. a%% comes do5n .o .he iss$e of acco$n.abi%i.y( )cco$n.abi%i.y does no. a44ear .o be an iss$e for cer.ain 4eo4%e 5i.hin .he /ervice 0es1 and 5hi%e o.her 4eo4%e are made more acco$n.ab%e .han o.hers( In a hy4o.he.ica% scenario ana%y>ing o$r c$rren. sys.em of 9)gen. *rac1ing: a /$4ervisor and ?) .eam member co$%d .arge. an agen. cherry 4ic1ing ca%%s and .ic1e.s( @2o5 is an agen. 4ro.ec.ed here agains. 4eo4%e in a$.hori.y ac.ing in i%% 5i%%A )%so in .hese %as. fe5 mon.hs com4%ain.s have been made abo$. a co$4%e s$4ervisors and re;$es.s .o be reassigned .o ano.her s$4ervisor( @6ha. is .he .rans4aren. manner in 5hich .his is hand%edA *his .y4e si.$a.ion has been disc$ssed by me and !ariano .he o.her 7nion Informa.ica de%ega.e 5i.h !ariana Carne%%i in 23 and she raised .he iss$e .o !aria -aborda( 6e 4ro4osed mee.ing 5ee1%y or every 1B days so as .o revie5 sho$%d .here be any grievances from em4%oyees, since as men.ioned here c$rren.%y .here is no 4ro4er sys.em of chec1s and ba%ances in 4%ace( 28)*he o.her very im4or.an. 4oin. .ha. came $4 in .he 4resen.a.ion 5as .he Cir.$a% Dffice si.$a.ion( )ccording .o .he 4resen.a.ion CD can be .a1en a5ay from an em4%oyee a%mos. $ni%a.era%%y( *he 4oin. .ha. I raised in .he 4resen.a.ion is .ha. .he argen.ine !inis.ry of -abor has g$ide%ines (555(.raba&o(gov(arEteletrabajo) and being that an employee could be working VO for over an extended amount of time, changing such work situation unilaterally without negotiating or counteroffering monetary compensation, such employee could consider themselves fired for having an acquired right taken away. 3-) ast and most importantly, ! would like to re"uest on behalf of all #ervice $esk agents that signed the acknowledgement of having read the document, to have a signed copy of these policies by yourself %ulian along with whomever else authored the document so as to have a signed copy of the person responsible of authoring and enforcing these guidelines. ! am sure that we can work together to improve these guidelines and make &vaya a better workplace. ! take the opportunity to re"uest formally the 'ower'oint presentation of (ay of this year where the #indicato de )mpleados de *omercio was presented to us at the #ervice $esk, and which was presented to me individually by (ariana *arnelli,
and (elina +odrigue,, but have yet to provide me with such presentation detailing some vital employment information. -est +egards
Francisco Chang | Avaya IT Customer | Avaya Self Serve: http:\\itss.avaya.com |Contact the Avaya IT Customer Care Center: International Associates dial ( !"# $%&'! (S associates: call )$ *% ''' $& or )$ +,,-Avaya-IT ()$-+,,-%+%-"%'+#
