Emergency Procedures
Content
Port Macquarie - Hastings Council
EMERGENCY PROCEDURES
Safe Work Practices
CONTENTS
(Safe
Work Method Statements & Job/Task Risk Management)
INTRODUCTION
EMERGENCY PLANNING COMMITTEE (EPC)
EMERGENCY RESPONSE TEAM (ERT)
ARRANGEMENTS FOR PERSONS WITH A DISABILITY
EMERGENCY EVACUATION FLOOR PLANS & FIRST-AID
1
2I22
2
3
3
MEDICAL EMERGENCY
MEDICAL EMERGENCY
4
FIRE/SMOKE
FIRE FIGHTING EQUIPMENT
FIRE/SMOKE
FIRE/SMOKE EVACUATION PROCEDURES
5
6
7
PERSONAL THREAT
VERBAL/PHYSICAL HARRASSMENT, ABUSE & ASSAULT
TELEPHONE CALL - HARRASSMENT, ABUSE & ASSAULT
ARMED HOLD-UP
OFFENDER IDENTIFICATION FORM
8
9
10
11
BOMB THREAT
SUSPECT MAIL & PACKAGES
MAILED LETTER AND TELEPHONE THREAT
TELEPHONE BOMB THREAT CHECKLIST
BOMB THREAT EVACUATION PROCEDURES
12
13
14
15
CONSTRUCTION SITES
16
POLICY LINKS
AUDIT RECORDS
FURTHER READING
17
17
17
May 2006
Document History
Document History
Development, Consultation & Implementation
ad = added or inserted, am = amended, rep = repealed
Element
Action
First draft presented to
Safety Review Committee
Approved for staff
consultation
Draft for Staff Consultation
am 1. Telephone Bomb
Threat Checklist (Page 4D).
Date
am 2. Arrangements for staff
with a disability.
am 3. Emergency contact
numbers.
ad 4. Fire fighting equipment
ad 5. First-aid contact details
DRAFT
Waiting on Evacuation Plans
2005
Development, Consultation & Implementation
INTRODUCTION
Emergencies can occur from a number of causes, and therefore it is necessary
to implement procedures to respond to different situations.
The procedures in this document have been developed to respond to the
following emergency situations:
1. Medical Emergency
2. Fire
INTRODUCTION
These Emergency Procedures have been developed to protect staff,
contractors, volunteers and visitors in the event of a life-threatening situation,
and to promptly return to normal activities once the threat / emergency has
passed.
3. Personal Threat
4. Bomb Threat
Although these Emergency Procedures have been primarily designed for
responding to emergencies in buildings, they can also be used for emergency
situations for staff when working outdoors.
1
EMERGENCY PLANNING COMMITTEE (EPC)
Council has an Emergency Planning Committee (EPC), which is made up of Council
Staff. The role of the EPC is to develop strategies to respond to various emergency
situations, and to make sure that each building is provided with an appropriate
Emergency Response Team (ERT).
EMERGENCY RESPONSE TEAM (ERT)
The Emergency Response Team (ERT) provides direction and assistance to staff and
visitors to evacuate buildings.
CHIEF WARDEN
The Chief Warden makes sure that the building is evacuated and provides a brief
to Emergency Services when they arrive at the incident site.
Identification Colour: White
DEPUTY CHIEF WARDEN
The Deputy Chief Warden shall assist as required, and assume all responsibilities
of the Chief Warden in their absence.
Identification Colour: White
AREA WARDEN
Area Warden(s) are provided in large Council buildings. Area Wardens ensure that
sections of buildings are evacuated and report to the Chief Warden.
Identification Colour: Yellow
FIRST AID OFFICER
The First-aid Officer carries a First-aid Kit to assist injured staff.
Identification Colour: Green
COMMUNICATION OFFICER
The Communication Officer must be competent in the use of the communication
equipment in the building. Notifies emergency services, transmit and record
instructions, maintain a log of events. Act as directed by the Chief Warden.
Identification Colour: Blue
2
ARRANGEMENTS FOR PERSONS WITH A DISABILIY, EMERGENCY EVACUATION FLOOR PLANS & FIRST-AID
ARRANGEMENTS FOR PERSONS WITH A DISABILITY
Supervisors of persons (including contractors, volunteers and visitors) with a temporary or
permanent disability, that will affect their ability to hear alarms / instructions, or to promptly
evacuate a building, must make sure that the Chief Warden is informed as soon as possible.
The Chief Warden will then make arrangements to have assistance provided for that person in the
event of an emergency evacuation.
EMERGENCY EVACUATION FLOOR PLANS AND FIRST-AID
Emergency Evacuation Floor Plans are provided at the entrance and selected locations of Council
buildings, providing details of:
1. Routes of egress from the building
2. First-Aid facilities / kits
3. Fire alarm panel
4. Fire fighting equipment
5. Location of the Emergency Assembly Area
6. Emergency contact numbers
A notice providing contact details of the nearest First-Aid Officers are also posted within buildings.
Example of a Council building Emergency Evacuation Floor Plan and First Aid Officers notice.
Each first-aid kit has a list of all of Council’s First Aid Officers provided on the inside panel. Council
vehicles involved in construction work activities also carry first-aid kits. The location of the first-aid
kit on the vehicle can be identified by the first-aid symbol, as depicted below.
First-Aid symbol
Further details regarding first-aid arrangements are provided in the First-Aid Policy No.6.
3
MEDICAL EMERGENCY
Follow the flowchart in the event of medical emergency occurrence.
DISCOVER SERIOUSLY
INJURED or ILL PERSON
CALL OUT TO OTHER STAFF TO PROVIDE ASSISTANCE
ASSESS ENVIRONMENT FOR LIFE
THREATENING DANGER TO SELF OR OTHERS
CAN THE
DANGER
BE SAFELY
REMOVED?
DANGER EXISTS?
YES
NO
REMOVE
DANGER
CALL FOR / APPLY
FIRST-AID
ASSISTANCE
IDENTIFY STATUS
OF PATIENT
NO
PHONE FOR MEDICAL ASSISTANCE
1. DIAL “0” FIRST IF CALLING FROM
A COUNCIL BUILDING, THEN
DIAL “000”
2. REQUEST FOR AMBULANCE &
OTHER EMERGENCY SERVICES
AS APPROPRIATE
3. PROVIDE DETAILS OF:
a) LOCATION OF INCIDENT
b) TYPE OF INJURY or ILLNESS
c) CAUSE OF INJURY or ILLNESS
d) STATUS OF PATIENT
MEDICAL EMERGENCY
YES
4. ADMINISTRATION BUILDING
ALSO CALL CHIEF WARDEN
DIAL Ext 8201
COMFORT PATIENT AND WAIT
FOR EMERGENCY SERVICES TO ATTEND
Notes
1. Do not move a patient unless it is unsafe to leave them where they are.
2. Where available, someone should wait outside the building to direct emergency services to the
incident site.
3. Only disturb the incident site as necessary to administer first-aid.
4. Report the incident to supervisor / manager.
5. Staff involved in the incident will be provided with post-trauma counselling as necessary.
4
FIRE FIGHTING EQUIPMENT
In the event of a fire it is VERY IMPORTANT that the correct extinguishing agent is selected for the
right application, otherwise it could make the situation worse, or even cause severe injury or death.
The details for which applications a fire extinguisher can be used are provided on the fire
extinguisher showing green & white symbols. The most common extinguishers in Council buildings
are pictured below.
FIRE FIGHTING EQUIPMENT
Fire extinguishers that are mounted on walls
also have their applications provided on the
identification disk.
IDENTIFYING
COLOURS
TYPE OF
EXTINGUISHER
EXTINGUISHER
SUITABILITY
SPECIAL
NOTES
WATER
WOOD, PAPER &
RUBBISH FIRES
NOT FOR
ELECTRICAL
OR LIQUID FIRES
FOAM
OIL & LIQUID FIRES
NOT FOR
ELECTRICAL
FIRES
DRY
CHEMICAL
OIL, LIQUID &
ELECTRICAL FIRES
NIL
CARBON
DIOXIDE
(CO2)
PAINT, OIL,
ELECTRICAL &
LIQUID FIRES
NIL
WARNING!
WARNING!
WARNING!
Never use water or foam type extinguishers on
electrical fires, there is a risk of electrical shock
5
FIRE/SMOKE
h
Follow the flowchart in the event of discovering fire or smoke.
FIRE / SMOKE IS DISCOVERED
(Notify Others)
TYPE OF
FIRE?
FIRE IS VERY MINOR
(eg. Smouldering)
FIRE IS SIGNIFICANT
EXTINGUISH FIRE
IF SAFE TO DO SO
(Use Fire Extinguisher
or Fire Blanket)
NO
YES
BUILDING FIRES ADVISE:
1. BUILDING SERVICES MANAGER
2. NSW FIRE BRIGADE
OUTDOOR FIRES:
FIRE EVACUATION
PROCEDURES
1. ENSURE FIRE IS FULLY EXTINGUISHED
BEFORE LEAVING WORKSITE
FIRE/SMOKE
FIRE IS
EXTINGUISHED?
(Page 7)
2. ADVISE SUPERVISOR OF INCIDENT
If in doubt initiate Fire/Smoke – Evacuation Procedures (Page 7)
FIRE EXTINGUISHER OPERATION
Know the PASS-word for using portable fire extinguishers.
ull the pin. TEST it to the side.
im low, pointing the extinguisher at the base of the fire.
queeze the handle. This releases the extinguishing agent.
weep from side to side, at the base of the fire until it appears to be out.
Always test extinguisher before approaching fire.
Remember, fire extinguishers are for small fires only, so never put your life in danger when using them.
6
FIRE / SMOKE – EVACUATION PROCEDURES
Follow the flowchart in the event of fire
FIRE EVACUATION
PROCEDURES
R
- RESCUE ANY PERSON IN IMMEDIATE DANGER IF SAFE TO DO SO
ESCUE
- RAISE THE ALARM (IF NOT ALREADY ACTIVATED)
FIRE/SMOKE – EVACUATION PROCEDURES
- PHONE FOR EMERGENCY ASSISTANCE:
A
- DIAL “0” FIRST IF CALLING FROM A COUNCIL BUILDING
LARM
THEN DIAL “000”
- ADMINISTRATION BUILDING ALSO CALL CHIEF WARDEN
DIAL Ext 8201
C
- CLOSE DOORS TO CONTAIN THE FIRE/SMOKE
ONTAIN
- FOLLOW INSTRUCTIONS PROVIDED BY YOUR AREA WARDEN
E
- ASSIST ANY PERSON WITH A DISABILITY THAT HAS BEEN
ASSIGNED TO YOU TO EXIT THE BUILDING
VACUATE
- CLOSE DOORS BEHIND YOU AS YOU LEAVE
- DO NOT RETURN TO YOUR WORKSTATION OR DESK
- LEAVE THE BUILDING FROM THE NEAREST EXIT
- PROCEED TO THE DESIGNATED EMERGENCY ASSEMBLY AREA
- REPORT TO YOUR AREA WARDEN FOR FURTHER INSTRUCTIONS
Note: STANDARD FIRE ORDERS are displayed next to fire extinguishers
and on notice boards throughout the building. (See sample next page)
7
STANDARD FIRE ORDERS
ACTIONS to be considered on discovering a
FIRE:
R
“Rescue”
Rescue any person/s in immediate danger.
A “Alarm”
Raise the alarm and follow the emergency
evacuation procedures and instruction of
Wardens.
C “Contain”
Close doors to contain the fire.
E
“Extinguish”
Attempt to extinguish the fire only if you are
trained and it is safe to do so.
Evacuate the building, if the emergency
evacuation siren sounds and/or you are verbally
advised to evacuate. Follow all instructions of the
Emergency Response Team. Evacuate to
Emergency Assembly Area 1 – in the car park.
VERBAL / PHYSICAL HARRASSMENT,
ABUSE & ASSAULT
Follow the steps below to manage threat / incident of physical or armed assault
- Acknowledge their feeling of frustration
- Ask them to explain their needs in a civil manner to enable you to
help them
2. GET HELP
- If the behaviour continues, withdraw and seek assistance from
supervisor, or if not available, another staff member
3. WITHDRAW
- If the person is becoming increasingly aggressive or threatens
violence, withdraw from the situation immediately
- Do not put yourself or others at risk or make the situation worse
4. TAKE REFUGE
-Try to establish a physical barrier between yourself and the
offender, such as a counter or room that can be locked
- Try to get to a safe secure place
5. PROTECT YOURSELF
- If you cannot withdraw, you are entitled to use reasonable force to
protect yourself
- Allow the offender to leave the premises
- Lock doors to prevent the offender from re-entering the premises
6. GET MEDICAL ASSISTANCE
- Initiate Medical Emergency Procedures (Page 4) if required
- Seek First-Aid if required
7. REPORT THE INCIDENT
- Report the incident to your Supervisor and the Police
- Complete an Offender Identification Form (page 11)
Notes
1. Initiate Medical Emergency procedures as appropriate.
PERSONAL THREAT - VERBAL/PHYSICAL HARRASSMENT, ABUSE & ASSAULT
1. TRY TO CALM THE PERSON
2. As soon as practicable after the incident, have staff complete the Offender ID Form (Page 11).
3. Allow/assist staff and other witnesses to contact their families to advise of the situation.
4. Assist staff and other witnesses with transport where required.
5. Staff involved in the incident will be provided with post-trauma counselling, as necessary.
8
TELEPHONE CALL - HARRASSMENT, ABUSE
& THREAT OF VIOLENCE
PERSONAL THREAT - TELEPHONE CALL - HARRASSMENT, ABUSE & THREAT OF VIOLENCE
Follow this procedure in the event of receiving a phone call that is harassing, abusive or threatening
violence.
1. TRY TO CALM THE PERSON
- Acknowledge their feeling of frustration
- Ask them to explain their needs in a civil manner to enable you to help them
- If the behaviour continues, advise the caller you will terminate the call unless they are civil.
2. TERMINATE THE PHONE CALL
- If the above does not work, hang up
- Complete the form below and notify your supervisor for action
EXACT WORDING OF THREAT
…………………………………………………………………………………………………………………………………....
……………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………
RECORD CALLER’S VOICE DETAILS
Sex of Caller: …………………………………..……
Estimated Age: …...…………………………………
Accent: …….....………………………..…………….
Did you recognise the voice: ……………...….……
Speech: Normal
/ Fast
Manner: Calm
/ Emotional
Diction: Clear
/ Muffled
/ Slow
Abusive
Taped Message
Read Message
If so, who do you think it was?
Well Spoken
Irrational
…………………………………………………………
Incoherent
RECORD BACKGROUND NOISE DETAILS
Street Noises
Machinery
Aircraft
Local Call
Voices
Long Distance Call (STD)
Music
Other
House Noises
…………………………………………………………
CALL DETAILS
Date: ____/____/____
Time: ____ : ____am/pm
Duration of call: …………………...
Phone number called: ……………………………………………………………………………………………
RECIPIENT DETAILS
Name: ………………………………………………………………………………………………………...……
9
Signature: …………………………………………………………………………………………………………
ARMED HOLD-UP
Follow the steps below in the event of an armed hold-up
1. STAND STILL
- Identify the situation
- Keep your hands where they can be seen and do not make any sudden or quick moves
- Stand slightly side on to the robber (A submissive position)
- Do not use the telephone or PA system.
2. OBEY THE ROBBERS INSTRUCTIONS
- Do exactly what you are told
- Allow the robber(s) to leave
- The sooner they leave, the safer for everyone
3. REMAIN CALM & QUIET
4. OBSERVE, IF YOU CAN, SAFELY
- Make a mental note of the robber’s appearance eg clothes, hair, colour, weight, scars, tattoos.
- Assess robber’s height on doorway when leaving.
- If safe, observe get-away car make, model, year & registration number.
5. STAY OUT OF THE DANGER AREA
- The robber is in control – Do not try to “out smart” them
- During the hold-up, do not investigate out of curiosity or bravado
6. STAY WHERE YOU ARE. DO NOT CHASE
- Leave this to the Police
- Observe the direction of departure
- If safe, lock the door after the robber has left to prevent them from re-entering
7. CALL THE POLICE
- When it is safe call the Police. If calling from a landline dial ”0” then “000”
- Make a full report to the Police before discussing the hold-up with other staff
8. SEAL OFF THE HOLD-UP AREA
- Evidence must not be touched
- Any interference may destroy vital clues
PERSONAL THREAT - ARMED HOLD-UP
- Speak only when spoken to
- Avoid shouting or provoking the robber(s)
- Be submissive and avoid drawing attention to yourself
- Avoid staring at the robber(s) and/or making direct eye contact
9. ASK WITNESSES TO REMAIN
-The most senior staff member in charge should ask all witnesses to remain
-The Police may want to interview them.
Notes
1. Initiate Medical Emergency procedures as appropriate.
2. As soon as practicable after the incident, have staff complete the Offender ID Form (Page 11).
3. Allow/assist staff and other witnesses to contact their families to advise of the situation.
4. Assist staff and other witnesses with transport where required.
5. Staff involved in the incident will be provided with post-trauma counselling, as necessary.
10
OFFENDER IDENTIFICATION FORM
Complete this form to assist the police with their investigation
Complete this form alone. Do not discuss the offence with anyone else first
VICTIM/WITNESS DETAILS
Surname: ………………………………………… Given Names: ………………………………………….
Address: ………………………………………………………………………………. Post code: ….…....
Tel (Work): …………………………..…..….
Tel (Home): …………..……..….…………….
PERSONAL THREAT - OFFENDER IDENTIFICATION FORM
DETAILS OF OFFENCE
Date of Offence: ____/____/____
Time of Offence: ____:____ am/pm
Branch/Location: …………………………………………………………..……………………………….
Address: ………………………………………………………………………….… Post code: ...….….
Tel (Work): …………………………..…..…
Tel (Home): …………..……..….…………..
Description of Incident: ………………………………………..…………………………………….……
…………………………………………………………………………………………………………….….
………………………………………………………………………………………………………………..
DESCRIPTION OF OFFENDER
Physical
Clothing
Height: …..………… Age: ……….
Upper body: …………………………….
Weight: ……………………………...
Lower body: …………………………….
Hair: …………………………………
Shoes: …………………………………..
Eyes: ………………………………..
Glasses: ………………………………...
Race: ………………………………..
Weapon: ………………………………..
Skin: …………………………………
Other: …………………………………...
Scars/Tattoos: ………………………
…………………………………………..
Speech: ……………………………..
VEHICLE DESCRIPTION
Make: ……………………… Model: ……………………….. Year: ………. Colour: ………………..
Licence No: ...………...……………………. Direction of travel: ………………………………………..
11
BOMB THREAT - SUSPECT MAIL PACKAGES & ARTICLES
Follow the flowchart in the event of discovering suspect mail or article in the workplace
RECOGNITION POINTS FOR SUSPECT MAIL PACKAGES & ARTICLES
ORIGIN
LABELLING
UNUSUAL POSTMARK
UNKNOWN SOURCE
UNKNOWN OWNER OF ARTICLE
ANY ARTICLE THAT “DOES NOT BELONG”
POOR HANDWRITING OR TYPING
MISSPELLING OF COMMON WORDS
WRONG TITLE WITH NAME
NO LABEL IDENTIFYING THE OBJECT
PHYSICAL CHARACTERISTICS
DISCOLOURATION, STAINS & POWDERY DEPOSITS
PERFORATIONS AND/OR PROTRUDING OBJECTS
IMMEDIATE ACTION (All article types)
- CAREFULLY PLACE ARTICLE ON NEAREST LEVEL SURFACE, INCLUDING THE FLOOR
- DO NOT OPEN, SMELL, TOUCH OR TASTE
- ISOLATE THE AREA – KEEP PEOPLE AWAY FROM THE SUSPECT ARTICLE
- INFORM SUPERVISOR/MANAGER
TELEPHONE FOR EMERGENCY ASSISTANCE:
- IF CALLING FROM A COUNCIL BUILDING DIAL “0” THEN “000”
- ADMINISTRATION BUILDING ALSO CALL CHIEF WARDEN DIAL Ext 8201
PROVIDE DETAILS OF:
- TYPE OF SUSPECTED ARTICLE (BOMB OR BIOLOGICAL/CHEMICAL)
- LOCATION OF ARTICLE
- DESCRIPTION OF ARTICLE
- NUMBER OF PEOPLE IN AFFECTED AREA
- HOW GENUINE YOU THINK THE SUSPECTED ARTICLE IS
INITIAL RESPONSE
Type of suspected article?
BOMB
• DO NOT GO NEAR ARTICLE
• DO NOT SMOKE
• DO NOT SUBJECT TO FLAME
• DO NOT SUBJECT TO SUNLIGHT
• EVACUATE IMMEDIATE AREA
SO PEOPLE ARE NOT EXPOSED
TO BLAST FRAGMENTS
• KEEP PEOPLE AWAY FROM
AREA
• STAND-BY, THE BUILDING MAY
BE EVACUATED
BIOLOGICAL/CHEMICAL
UNOPENED ARTICLE
BIOLOGICAL/CHEMICAL
OPENED ARTICLE
• ALERT OTHER STAFF TO KEEP
• ALERT OTHER STAFF TO KEEP
AWAY
AWAY
• PLACE THE ARTICLE IN AN AIR
TIGHT BAG
• DO NOT DISTURB THE ITEM
FURTHER
• PLACE THE ARTICLE IN A
SECOND PLASTIC BAG
• DO NOT CLEAN-UP ANY SPILLS OR
BRUSH IT FROM YOUR CLOTHING
• IF NOT AVAILABLE COVER THE
ARTICLE (EG BIN OR COAT)
• COVER THE ARTICLE WITHOUT
DISTURBING IT (EG BIN OR COAT)
• REMAIN IN THE IMMEDIATE
AREA
• CLOSE ALL WINDOWS
• DO NOT TOUCH ANYONE
• REMAIN IN THE IMMEDIATE AREA
• DO NOT TOUCH ANYONE
• MEET POLICE ON ARRIVAL AND
UPDATE
• MINIMISE PHYSICAL CONTACT
WITH ANYONE ELSE
Note
• KEEP HANDS AWAY FROM
FACE
• KEEP HANDS AWAY FROM FACE
Suspect bomb articles can be very
difficult to assess.
• WAIT FOR EMERGENCY
SERVICES TO ATTEND
• IF THERE IS A NOXIOUS SMELL OR
AIRBORNE PARTICLES, MOVE TO
NEAREST ROOM & CLOSE DOOR
If in doubt initiate:
• REMAIN CALM – YOU ARE NOT
IN IMMEDIATE DANGER
“BOMB THREAT EVACUATION PROCEDURES”
(Page 15)
BOMB THREAT – SUSPECT MAIL PACKAGES & ARTICLES
UNUSUAL SIZE, SHAPE, FEEL, SOUND OR SMELL
EXCESSIVE TAPE OR POSTAGE
• MINIMISE PHYSICAL CONTACT
WITH ANYONE ELSE
• WAIT FOR EMERGENCY SERVICES
TO ATTEND
• REMAIN CALM – YOU ARE NOT IN
IMMEDIATE DANGER
12
BOMB THREAT – MAILED LETTER & TELEPHONE THREAT
Follow the flowchart in the event of receiving a bomb threat via mail or telephone
BOMB THREAT - MAILED LETTER & TELEPHONE THREAT
THREAT DELIVERY
TELEPHONE
MAILED LETTER
COMPLETE:
AVOID FURTHER
UNNECESSARY HANDLING
BOMB THREAT CHECKLIST
(Page 14)
ADVISE SUPERVISOR or MANAGER
PHONE FOR EMERGENCY ASSISTANCE:
DIAL “0’ FIRST IF CAILLING FROM A COUNCIL BUILDING,
THEN DIAL “000”
REQUEST FOR POLICE (may need to give detailed info)
ADMINISTRATION BUILDING ALSO CALL
CHIEF WARDEN DIAL Ext 8201
PROVIDE DETAILS OF:
• BOMB THREAT & DELIVERY METHOD
• LOCATION OF BOMB IF APPLICABLE
• LOCATION OF WHERE THREAT HAS BEEN RECEIVED
CHIEF WARDEN &
SENIOR MANAGER TO ATTEND
EVALUATE THREAT
NON-SPECIFIC THREAT
SPECIFIC THREAT
QUALIFIED THREAT
THREAT DETAILS ARE VAGUE OR
LIMITED INFORMATION PROVIDED
DETAILED INFORMATION PROVIDED
ARTICLE IS LOCATED
EXAMPLES:
EXAMPLES:
LOCATION OF BOMB IS PROVIDED
SUSPECT ARTICLE IS LOCATED
TIME OF DETONATION PROVIDED
PHONE/LETTER THREAT PROVIDES
VERY DETAILED INFORMATION
EXAMPLES:
PHONE CALLER MAKES THREAT
& IMMEDIATELY HANGS-UP
LETTER DOES NOT PROVIDE ANY
ADDITIONAL INFORMATION, OTHER
THAN A BOMB HAS BEEN PLACED
ACTION:
ACTION:
STAFF ON STANDBY TO EVACUATE
SEARCH WITHOUT EVACUATION
STAFF ON STANDBY TO EVACUATE
13
PLACE IN A BAG OR FOLDER
EVACUATE IMMEDIATE AREA &
CONDUCT SEARCH
ACTION:
EVACUATE BUILDING WITHOUT
SEARCHING
TELEPHONE BOMB THREAT Checklist – DON’T HANG UP
EXACT WORDING OF THREAT
……………………………………………………………………………………………………….………
QUESTIONS TO ASK CALLER
When is the bomb going to explode? …………………………………………………………...………
In which building is the bomb? ……………………………………………………………………..……
Where did you put the bomb? ………………………………………………………………..…….……
When did you put it there? ……………………………………………………………………..………..
What does the bomb look like? ……………………………………………………………..…………..
What kind of bomb is it? ……………………………………………………………………….…………
What will make the bomb explode? ………………………………………………………….…………
Why did you place the bomb? …………………………………………………………………….……..
What is your name? …………………………………………………………………………...……….…
Where are you now?………………………………………………………………….……………….….
What is your address? ………………………………………………………………………..…….……
DON’T HANG UP, THE CALL CAN BE TRACED - REPORT CALL TO SUPERVISOR
RECORD CALLER’S VOICE DETAILS
Sex of Caller: …………………………………
Estimated Age: ….…….……………………..
Accent: …………………………………..……
Did you recognise the voice: ……….………
Speech: Normal
/ Fast
Manner: Calm
/ Emotional
Diction: Clear
/ Muffled
/ Slow
Abusive
Taped Message
Read Message
If so, who do you think it was?
Well Spoken
……………………………………………….…
Irrational
Incoherent
RECORD BACKGROUND NOISE DETAILS
Street Noises
Machinery
Aircraft
Local Call
Voices
Long Distance Call (STD)
Music
Other
House Noises
…………………………………………………………
BOMB THREAT - TELEPHONE BOMB THREAT
Did you place the bomb? ……………………………………………………………………..………….
CALL DETAILS
Date: ____/____/____
Time: ____ : ____am/pm
Duration of call: ……………
Phone number called: ……………………………………………………………………………………
RECIPIENT DETAILS
Name: ………………………………………………………………………………………………………
Telephone Number: ………………………………………………………………………………………
Signature: …………………………………………………………………………………………….……
14
BOMB THREAT – EVACUATION PROCEDURES
The following steps are implemented in the event of bomb threat
ANNOUNCEMENT TO STAND-BY OR COMMENCE BUIDING EVACUATION
BOMB THREAT EVACUATION PROCEDURES WILL BE ACTIVATED IN 1 OF 3 METHODS:
1. BY ALARM ACTIVATION (SAME AS FIRE EVACUATION PROCEDURES)
BOMB THREAT - EVACUATION PROCEDURES
2. BY ANNOUNCEMENT OVER THE P.A. SYSTEM (WHERE APPLICABLE)
3. ANNOUNCED BY CHIEF / AREA WARDENS
For methods 2 & 3 staff will be advised to:
1.
“Stand-by to evacuate” while any bomb threat is investigated.
In the event of staff being notified to “stand-by to evacuate” staff must follow the below
“STAND-BY INSTRUCTIONS” and wait for further notice while the threat is investigated.
Staff will then be advised to either “evacuate the building”, meaning the threat is
significant enough for staff to proceed with the evacuation of the building
(Evacuation Procedures below), or to “stand-down” meaning that the threat has passed,
and staff can return to normal activities.
or
2.
Staff will be notified to “evacuate the building” without any prior notice, in this case,
follow “STAND-BY INSTRUCTIONS” followed by “EVACUATION PROCEDURES”.
STAND-BY INSTRUCTIONS
FOLLOW INSTRUCTIONS FROM YOUR WARDEN
SWITCH OFF MOBILE PHONES
COLLECT WALLETS & HANDBAGS
EVACUATION PROCEDURES
ASSIST ANY PERSON WITH A DISABILTIY ASSIGNED TO YOU OUT OF THE BUILDING
CLOSE DOORS AS YOU LEAVE
LEAVE THE BUILDING FROM THE NEAREST EXIT
PROCEED TO DESIGNATED ASSEMBLY AREA
REPORT TO YOUR AREA WARDEN FOR FURTHER INSTRUCTIONS
15
Construction Sites
While the majority of this procedure is more focused on emergency situations
within a building environment, Council controlled construction sites must not be
forgotten about and the same principals apply.
CONSTRUCTION SITES - EVACUATION PROCEDURES
All council construction sites must have emergency preparedness considered in
the risk assessment process before jobs commence, and suitable controls put in
place. For example: employees on site must be made aware of a designated
emergency assembly point, fire fighting equipment, first aid etc.
16
In engagement of external contractors, Council Contract / Project Managers must
ensure emergency controls form part of the contract specifications and are
implemented by the contractor.
For emergency requirements in height work, refer to Working at Heights
Procedure No.17.
Policy Links
First Aid No.6
Confined Spaces No.16
Working at Heights No.17
PPE & C No.18
Working Environment No.25
Hot Work No.26
Managing Contractors OH&S Risks No.29
Audit Records
Risk Assessments conducted
Appropriate emergency controls established onsite
Contract specifications indicating emergency requirements
Evacuation Plans posted on walls
Evacuation training / drills conducted
Further Reading
AS 1670.4-2004 : Fire detection, warning, control and intercom systems - System
design, installation and commissioning - Sound systems and intercom systems for
emergency purposes
AS 1851-2005 : Maintenance of fire protection systems and equipment
AS 3745-2002 : Emergency control organisation and procedures for buildings,
structures and workplaces
17
EMERGENCY PROCEDURES
Safe Work Practices
CONTENTS
(Safe
Work Method Statements & Job/Task Risk Management)
INTRODUCTION
EMERGENCY PLANNING COMMITTEE (EPC)
EMERGENCY RESPONSE TEAM (ERT)
ARRANGEMENTS FOR PERSONS WITH A DISABILITY
EMERGENCY EVACUATION FLOOR PLANS & FIRST-AID
1
2I22
2
3
3
MEDICAL EMERGENCY
MEDICAL EMERGENCY
4
FIRE/SMOKE
FIRE FIGHTING EQUIPMENT
FIRE/SMOKE
FIRE/SMOKE EVACUATION PROCEDURES
5
6
7
PERSONAL THREAT
VERBAL/PHYSICAL HARRASSMENT, ABUSE & ASSAULT
TELEPHONE CALL - HARRASSMENT, ABUSE & ASSAULT
ARMED HOLD-UP
OFFENDER IDENTIFICATION FORM
8
9
10
11
BOMB THREAT
SUSPECT MAIL & PACKAGES
MAILED LETTER AND TELEPHONE THREAT
TELEPHONE BOMB THREAT CHECKLIST
BOMB THREAT EVACUATION PROCEDURES
12
13
14
15
CONSTRUCTION SITES
16
POLICY LINKS
AUDIT RECORDS
FURTHER READING
17
17
17
May 2006
Document History
Document History
Development, Consultation & Implementation
ad = added or inserted, am = amended, rep = repealed
Element
Action
First draft presented to
Safety Review Committee
Approved for staff
consultation
Draft for Staff Consultation
am 1. Telephone Bomb
Threat Checklist (Page 4D).
Date
am 2. Arrangements for staff
with a disability.
am 3. Emergency contact
numbers.
ad 4. Fire fighting equipment
ad 5. First-aid contact details
DRAFT
Waiting on Evacuation Plans
2005
Development, Consultation & Implementation
INTRODUCTION
Emergencies can occur from a number of causes, and therefore it is necessary
to implement procedures to respond to different situations.
The procedures in this document have been developed to respond to the
following emergency situations:
1. Medical Emergency
2. Fire
INTRODUCTION
These Emergency Procedures have been developed to protect staff,
contractors, volunteers and visitors in the event of a life-threatening situation,
and to promptly return to normal activities once the threat / emergency has
passed.
3. Personal Threat
4. Bomb Threat
Although these Emergency Procedures have been primarily designed for
responding to emergencies in buildings, they can also be used for emergency
situations for staff when working outdoors.
1
EMERGENCY PLANNING COMMITTEE (EPC)
Council has an Emergency Planning Committee (EPC), which is made up of Council
Staff. The role of the EPC is to develop strategies to respond to various emergency
situations, and to make sure that each building is provided with an appropriate
Emergency Response Team (ERT).
EMERGENCY RESPONSE TEAM (ERT)
The Emergency Response Team (ERT) provides direction and assistance to staff and
visitors to evacuate buildings.
CHIEF WARDEN
The Chief Warden makes sure that the building is evacuated and provides a brief
to Emergency Services when they arrive at the incident site.
Identification Colour: White
DEPUTY CHIEF WARDEN
The Deputy Chief Warden shall assist as required, and assume all responsibilities
of the Chief Warden in their absence.
Identification Colour: White
AREA WARDEN
Area Warden(s) are provided in large Council buildings. Area Wardens ensure that
sections of buildings are evacuated and report to the Chief Warden.
Identification Colour: Yellow
FIRST AID OFFICER
The First-aid Officer carries a First-aid Kit to assist injured staff.
Identification Colour: Green
COMMUNICATION OFFICER
The Communication Officer must be competent in the use of the communication
equipment in the building. Notifies emergency services, transmit and record
instructions, maintain a log of events. Act as directed by the Chief Warden.
Identification Colour: Blue
2
ARRANGEMENTS FOR PERSONS WITH A DISABILIY, EMERGENCY EVACUATION FLOOR PLANS & FIRST-AID
ARRANGEMENTS FOR PERSONS WITH A DISABILITY
Supervisors of persons (including contractors, volunteers and visitors) with a temporary or
permanent disability, that will affect their ability to hear alarms / instructions, or to promptly
evacuate a building, must make sure that the Chief Warden is informed as soon as possible.
The Chief Warden will then make arrangements to have assistance provided for that person in the
event of an emergency evacuation.
EMERGENCY EVACUATION FLOOR PLANS AND FIRST-AID
Emergency Evacuation Floor Plans are provided at the entrance and selected locations of Council
buildings, providing details of:
1. Routes of egress from the building
2. First-Aid facilities / kits
3. Fire alarm panel
4. Fire fighting equipment
5. Location of the Emergency Assembly Area
6. Emergency contact numbers
A notice providing contact details of the nearest First-Aid Officers are also posted within buildings.
Example of a Council building Emergency Evacuation Floor Plan and First Aid Officers notice.
Each first-aid kit has a list of all of Council’s First Aid Officers provided on the inside panel. Council
vehicles involved in construction work activities also carry first-aid kits. The location of the first-aid
kit on the vehicle can be identified by the first-aid symbol, as depicted below.
First-Aid symbol
Further details regarding first-aid arrangements are provided in the First-Aid Policy No.6.
3
MEDICAL EMERGENCY
Follow the flowchart in the event of medical emergency occurrence.
DISCOVER SERIOUSLY
INJURED or ILL PERSON
CALL OUT TO OTHER STAFF TO PROVIDE ASSISTANCE
ASSESS ENVIRONMENT FOR LIFE
THREATENING DANGER TO SELF OR OTHERS
CAN THE
DANGER
BE SAFELY
REMOVED?
DANGER EXISTS?
YES
NO
REMOVE
DANGER
CALL FOR / APPLY
FIRST-AID
ASSISTANCE
IDENTIFY STATUS
OF PATIENT
NO
PHONE FOR MEDICAL ASSISTANCE
1. DIAL “0” FIRST IF CALLING FROM
A COUNCIL BUILDING, THEN
DIAL “000”
2. REQUEST FOR AMBULANCE &
OTHER EMERGENCY SERVICES
AS APPROPRIATE
3. PROVIDE DETAILS OF:
a) LOCATION OF INCIDENT
b) TYPE OF INJURY or ILLNESS
c) CAUSE OF INJURY or ILLNESS
d) STATUS OF PATIENT
MEDICAL EMERGENCY
YES
4. ADMINISTRATION BUILDING
ALSO CALL CHIEF WARDEN
DIAL Ext 8201
COMFORT PATIENT AND WAIT
FOR EMERGENCY SERVICES TO ATTEND
Notes
1. Do not move a patient unless it is unsafe to leave them where they are.
2. Where available, someone should wait outside the building to direct emergency services to the
incident site.
3. Only disturb the incident site as necessary to administer first-aid.
4. Report the incident to supervisor / manager.
5. Staff involved in the incident will be provided with post-trauma counselling as necessary.
4
FIRE FIGHTING EQUIPMENT
In the event of a fire it is VERY IMPORTANT that the correct extinguishing agent is selected for the
right application, otherwise it could make the situation worse, or even cause severe injury or death.
The details for which applications a fire extinguisher can be used are provided on the fire
extinguisher showing green & white symbols. The most common extinguishers in Council buildings
are pictured below.
FIRE FIGHTING EQUIPMENT
Fire extinguishers that are mounted on walls
also have their applications provided on the
identification disk.
IDENTIFYING
COLOURS
TYPE OF
EXTINGUISHER
EXTINGUISHER
SUITABILITY
SPECIAL
NOTES
WATER
WOOD, PAPER &
RUBBISH FIRES
NOT FOR
ELECTRICAL
OR LIQUID FIRES
FOAM
OIL & LIQUID FIRES
NOT FOR
ELECTRICAL
FIRES
DRY
CHEMICAL
OIL, LIQUID &
ELECTRICAL FIRES
NIL
CARBON
DIOXIDE
(CO2)
PAINT, OIL,
ELECTRICAL &
LIQUID FIRES
NIL
WARNING!
WARNING!
WARNING!
Never use water or foam type extinguishers on
electrical fires, there is a risk of electrical shock
5
FIRE/SMOKE
h
Follow the flowchart in the event of discovering fire or smoke.
FIRE / SMOKE IS DISCOVERED
(Notify Others)
TYPE OF
FIRE?
FIRE IS VERY MINOR
(eg. Smouldering)
FIRE IS SIGNIFICANT
EXTINGUISH FIRE
IF SAFE TO DO SO
(Use Fire Extinguisher
or Fire Blanket)
NO
YES
BUILDING FIRES ADVISE:
1. BUILDING SERVICES MANAGER
2. NSW FIRE BRIGADE
OUTDOOR FIRES:
FIRE EVACUATION
PROCEDURES
1. ENSURE FIRE IS FULLY EXTINGUISHED
BEFORE LEAVING WORKSITE
FIRE/SMOKE
FIRE IS
EXTINGUISHED?
(Page 7)
2. ADVISE SUPERVISOR OF INCIDENT
If in doubt initiate Fire/Smoke – Evacuation Procedures (Page 7)
FIRE EXTINGUISHER OPERATION
Know the PASS-word for using portable fire extinguishers.
ull the pin. TEST it to the side.
im low, pointing the extinguisher at the base of the fire.
queeze the handle. This releases the extinguishing agent.
weep from side to side, at the base of the fire until it appears to be out.
Always test extinguisher before approaching fire.
Remember, fire extinguishers are for small fires only, so never put your life in danger when using them.
6
FIRE / SMOKE – EVACUATION PROCEDURES
Follow the flowchart in the event of fire
FIRE EVACUATION
PROCEDURES
R
- RESCUE ANY PERSON IN IMMEDIATE DANGER IF SAFE TO DO SO
ESCUE
- RAISE THE ALARM (IF NOT ALREADY ACTIVATED)
FIRE/SMOKE – EVACUATION PROCEDURES
- PHONE FOR EMERGENCY ASSISTANCE:
A
- DIAL “0” FIRST IF CALLING FROM A COUNCIL BUILDING
LARM
THEN DIAL “000”
- ADMINISTRATION BUILDING ALSO CALL CHIEF WARDEN
DIAL Ext 8201
C
- CLOSE DOORS TO CONTAIN THE FIRE/SMOKE
ONTAIN
- FOLLOW INSTRUCTIONS PROVIDED BY YOUR AREA WARDEN
E
- ASSIST ANY PERSON WITH A DISABILITY THAT HAS BEEN
ASSIGNED TO YOU TO EXIT THE BUILDING
VACUATE
- CLOSE DOORS BEHIND YOU AS YOU LEAVE
- DO NOT RETURN TO YOUR WORKSTATION OR DESK
- LEAVE THE BUILDING FROM THE NEAREST EXIT
- PROCEED TO THE DESIGNATED EMERGENCY ASSEMBLY AREA
- REPORT TO YOUR AREA WARDEN FOR FURTHER INSTRUCTIONS
Note: STANDARD FIRE ORDERS are displayed next to fire extinguishers
and on notice boards throughout the building. (See sample next page)
7
STANDARD FIRE ORDERS
ACTIONS to be considered on discovering a
FIRE:
R
“Rescue”
Rescue any person/s in immediate danger.
A “Alarm”
Raise the alarm and follow the emergency
evacuation procedures and instruction of
Wardens.
C “Contain”
Close doors to contain the fire.
E
“Extinguish”
Attempt to extinguish the fire only if you are
trained and it is safe to do so.
Evacuate the building, if the emergency
evacuation siren sounds and/or you are verbally
advised to evacuate. Follow all instructions of the
Emergency Response Team. Evacuate to
Emergency Assembly Area 1 – in the car park.
VERBAL / PHYSICAL HARRASSMENT,
ABUSE & ASSAULT
Follow the steps below to manage threat / incident of physical or armed assault
- Acknowledge their feeling of frustration
- Ask them to explain their needs in a civil manner to enable you to
help them
2. GET HELP
- If the behaviour continues, withdraw and seek assistance from
supervisor, or if not available, another staff member
3. WITHDRAW
- If the person is becoming increasingly aggressive or threatens
violence, withdraw from the situation immediately
- Do not put yourself or others at risk or make the situation worse
4. TAKE REFUGE
-Try to establish a physical barrier between yourself and the
offender, such as a counter or room that can be locked
- Try to get to a safe secure place
5. PROTECT YOURSELF
- If you cannot withdraw, you are entitled to use reasonable force to
protect yourself
- Allow the offender to leave the premises
- Lock doors to prevent the offender from re-entering the premises
6. GET MEDICAL ASSISTANCE
- Initiate Medical Emergency Procedures (Page 4) if required
- Seek First-Aid if required
7. REPORT THE INCIDENT
- Report the incident to your Supervisor and the Police
- Complete an Offender Identification Form (page 11)
Notes
1. Initiate Medical Emergency procedures as appropriate.
PERSONAL THREAT - VERBAL/PHYSICAL HARRASSMENT, ABUSE & ASSAULT
1. TRY TO CALM THE PERSON
2. As soon as practicable after the incident, have staff complete the Offender ID Form (Page 11).
3. Allow/assist staff and other witnesses to contact their families to advise of the situation.
4. Assist staff and other witnesses with transport where required.
5. Staff involved in the incident will be provided with post-trauma counselling, as necessary.
8
TELEPHONE CALL - HARRASSMENT, ABUSE
& THREAT OF VIOLENCE
PERSONAL THREAT - TELEPHONE CALL - HARRASSMENT, ABUSE & THREAT OF VIOLENCE
Follow this procedure in the event of receiving a phone call that is harassing, abusive or threatening
violence.
1. TRY TO CALM THE PERSON
- Acknowledge their feeling of frustration
- Ask them to explain their needs in a civil manner to enable you to help them
- If the behaviour continues, advise the caller you will terminate the call unless they are civil.
2. TERMINATE THE PHONE CALL
- If the above does not work, hang up
- Complete the form below and notify your supervisor for action
EXACT WORDING OF THREAT
…………………………………………………………………………………………………………………………………....
……………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………
RECORD CALLER’S VOICE DETAILS
Sex of Caller: …………………………………..……
Estimated Age: …...…………………………………
Accent: …….....………………………..…………….
Did you recognise the voice: ……………...….……
Speech: Normal
/ Fast
Manner: Calm
/ Emotional
Diction: Clear
/ Muffled
/ Slow
Abusive
Taped Message
Read Message
If so, who do you think it was?
Well Spoken
Irrational
…………………………………………………………
Incoherent
RECORD BACKGROUND NOISE DETAILS
Street Noises
Machinery
Aircraft
Local Call
Voices
Long Distance Call (STD)
Music
Other
House Noises
…………………………………………………………
CALL DETAILS
Date: ____/____/____
Time: ____ : ____am/pm
Duration of call: …………………...
Phone number called: ……………………………………………………………………………………………
RECIPIENT DETAILS
Name: ………………………………………………………………………………………………………...……
9
Signature: …………………………………………………………………………………………………………
ARMED HOLD-UP
Follow the steps below in the event of an armed hold-up
1. STAND STILL
- Identify the situation
- Keep your hands where they can be seen and do not make any sudden or quick moves
- Stand slightly side on to the robber (A submissive position)
- Do not use the telephone or PA system.
2. OBEY THE ROBBERS INSTRUCTIONS
- Do exactly what you are told
- Allow the robber(s) to leave
- The sooner they leave, the safer for everyone
3. REMAIN CALM & QUIET
4. OBSERVE, IF YOU CAN, SAFELY
- Make a mental note of the robber’s appearance eg clothes, hair, colour, weight, scars, tattoos.
- Assess robber’s height on doorway when leaving.
- If safe, observe get-away car make, model, year & registration number.
5. STAY OUT OF THE DANGER AREA
- The robber is in control – Do not try to “out smart” them
- During the hold-up, do not investigate out of curiosity or bravado
6. STAY WHERE YOU ARE. DO NOT CHASE
- Leave this to the Police
- Observe the direction of departure
- If safe, lock the door after the robber has left to prevent them from re-entering
7. CALL THE POLICE
- When it is safe call the Police. If calling from a landline dial ”0” then “000”
- Make a full report to the Police before discussing the hold-up with other staff
8. SEAL OFF THE HOLD-UP AREA
- Evidence must not be touched
- Any interference may destroy vital clues
PERSONAL THREAT - ARMED HOLD-UP
- Speak only when spoken to
- Avoid shouting or provoking the robber(s)
- Be submissive and avoid drawing attention to yourself
- Avoid staring at the robber(s) and/or making direct eye contact
9. ASK WITNESSES TO REMAIN
-The most senior staff member in charge should ask all witnesses to remain
-The Police may want to interview them.
Notes
1. Initiate Medical Emergency procedures as appropriate.
2. As soon as practicable after the incident, have staff complete the Offender ID Form (Page 11).
3. Allow/assist staff and other witnesses to contact their families to advise of the situation.
4. Assist staff and other witnesses with transport where required.
5. Staff involved in the incident will be provided with post-trauma counselling, as necessary.
10
OFFENDER IDENTIFICATION FORM
Complete this form to assist the police with their investigation
Complete this form alone. Do not discuss the offence with anyone else first
VICTIM/WITNESS DETAILS
Surname: ………………………………………… Given Names: ………………………………………….
Address: ………………………………………………………………………………. Post code: ….…....
Tel (Work): …………………………..…..….
Tel (Home): …………..……..….…………….
PERSONAL THREAT - OFFENDER IDENTIFICATION FORM
DETAILS OF OFFENCE
Date of Offence: ____/____/____
Time of Offence: ____:____ am/pm
Branch/Location: …………………………………………………………..……………………………….
Address: ………………………………………………………………………….… Post code: ...….….
Tel (Work): …………………………..…..…
Tel (Home): …………..……..….…………..
Description of Incident: ………………………………………..…………………………………….……
…………………………………………………………………………………………………………….….
………………………………………………………………………………………………………………..
DESCRIPTION OF OFFENDER
Physical
Clothing
Height: …..………… Age: ……….
Upper body: …………………………….
Weight: ……………………………...
Lower body: …………………………….
Hair: …………………………………
Shoes: …………………………………..
Eyes: ………………………………..
Glasses: ………………………………...
Race: ………………………………..
Weapon: ………………………………..
Skin: …………………………………
Other: …………………………………...
Scars/Tattoos: ………………………
…………………………………………..
Speech: ……………………………..
VEHICLE DESCRIPTION
Make: ……………………… Model: ……………………….. Year: ………. Colour: ………………..
Licence No: ...………...……………………. Direction of travel: ………………………………………..
11
BOMB THREAT - SUSPECT MAIL PACKAGES & ARTICLES
Follow the flowchart in the event of discovering suspect mail or article in the workplace
RECOGNITION POINTS FOR SUSPECT MAIL PACKAGES & ARTICLES
ORIGIN
LABELLING
UNUSUAL POSTMARK
UNKNOWN SOURCE
UNKNOWN OWNER OF ARTICLE
ANY ARTICLE THAT “DOES NOT BELONG”
POOR HANDWRITING OR TYPING
MISSPELLING OF COMMON WORDS
WRONG TITLE WITH NAME
NO LABEL IDENTIFYING THE OBJECT
PHYSICAL CHARACTERISTICS
DISCOLOURATION, STAINS & POWDERY DEPOSITS
PERFORATIONS AND/OR PROTRUDING OBJECTS
IMMEDIATE ACTION (All article types)
- CAREFULLY PLACE ARTICLE ON NEAREST LEVEL SURFACE, INCLUDING THE FLOOR
- DO NOT OPEN, SMELL, TOUCH OR TASTE
- ISOLATE THE AREA – KEEP PEOPLE AWAY FROM THE SUSPECT ARTICLE
- INFORM SUPERVISOR/MANAGER
TELEPHONE FOR EMERGENCY ASSISTANCE:
- IF CALLING FROM A COUNCIL BUILDING DIAL “0” THEN “000”
- ADMINISTRATION BUILDING ALSO CALL CHIEF WARDEN DIAL Ext 8201
PROVIDE DETAILS OF:
- TYPE OF SUSPECTED ARTICLE (BOMB OR BIOLOGICAL/CHEMICAL)
- LOCATION OF ARTICLE
- DESCRIPTION OF ARTICLE
- NUMBER OF PEOPLE IN AFFECTED AREA
- HOW GENUINE YOU THINK THE SUSPECTED ARTICLE IS
INITIAL RESPONSE
Type of suspected article?
BOMB
• DO NOT GO NEAR ARTICLE
• DO NOT SMOKE
• DO NOT SUBJECT TO FLAME
• DO NOT SUBJECT TO SUNLIGHT
• EVACUATE IMMEDIATE AREA
SO PEOPLE ARE NOT EXPOSED
TO BLAST FRAGMENTS
• KEEP PEOPLE AWAY FROM
AREA
• STAND-BY, THE BUILDING MAY
BE EVACUATED
BIOLOGICAL/CHEMICAL
UNOPENED ARTICLE
BIOLOGICAL/CHEMICAL
OPENED ARTICLE
• ALERT OTHER STAFF TO KEEP
• ALERT OTHER STAFF TO KEEP
AWAY
AWAY
• PLACE THE ARTICLE IN AN AIR
TIGHT BAG
• DO NOT DISTURB THE ITEM
FURTHER
• PLACE THE ARTICLE IN A
SECOND PLASTIC BAG
• DO NOT CLEAN-UP ANY SPILLS OR
BRUSH IT FROM YOUR CLOTHING
• IF NOT AVAILABLE COVER THE
ARTICLE (EG BIN OR COAT)
• COVER THE ARTICLE WITHOUT
DISTURBING IT (EG BIN OR COAT)
• REMAIN IN THE IMMEDIATE
AREA
• CLOSE ALL WINDOWS
• DO NOT TOUCH ANYONE
• REMAIN IN THE IMMEDIATE AREA
• DO NOT TOUCH ANYONE
• MEET POLICE ON ARRIVAL AND
UPDATE
• MINIMISE PHYSICAL CONTACT
WITH ANYONE ELSE
Note
• KEEP HANDS AWAY FROM
FACE
• KEEP HANDS AWAY FROM FACE
Suspect bomb articles can be very
difficult to assess.
• WAIT FOR EMERGENCY
SERVICES TO ATTEND
• IF THERE IS A NOXIOUS SMELL OR
AIRBORNE PARTICLES, MOVE TO
NEAREST ROOM & CLOSE DOOR
If in doubt initiate:
• REMAIN CALM – YOU ARE NOT
IN IMMEDIATE DANGER
“BOMB THREAT EVACUATION PROCEDURES”
(Page 15)
BOMB THREAT – SUSPECT MAIL PACKAGES & ARTICLES
UNUSUAL SIZE, SHAPE, FEEL, SOUND OR SMELL
EXCESSIVE TAPE OR POSTAGE
• MINIMISE PHYSICAL CONTACT
WITH ANYONE ELSE
• WAIT FOR EMERGENCY SERVICES
TO ATTEND
• REMAIN CALM – YOU ARE NOT IN
IMMEDIATE DANGER
12
BOMB THREAT – MAILED LETTER & TELEPHONE THREAT
Follow the flowchart in the event of receiving a bomb threat via mail or telephone
BOMB THREAT - MAILED LETTER & TELEPHONE THREAT
THREAT DELIVERY
TELEPHONE
MAILED LETTER
COMPLETE:
AVOID FURTHER
UNNECESSARY HANDLING
BOMB THREAT CHECKLIST
(Page 14)
ADVISE SUPERVISOR or MANAGER
PHONE FOR EMERGENCY ASSISTANCE:
DIAL “0’ FIRST IF CAILLING FROM A COUNCIL BUILDING,
THEN DIAL “000”
REQUEST FOR POLICE (may need to give detailed info)
ADMINISTRATION BUILDING ALSO CALL
CHIEF WARDEN DIAL Ext 8201
PROVIDE DETAILS OF:
• BOMB THREAT & DELIVERY METHOD
• LOCATION OF BOMB IF APPLICABLE
• LOCATION OF WHERE THREAT HAS BEEN RECEIVED
CHIEF WARDEN &
SENIOR MANAGER TO ATTEND
EVALUATE THREAT
NON-SPECIFIC THREAT
SPECIFIC THREAT
QUALIFIED THREAT
THREAT DETAILS ARE VAGUE OR
LIMITED INFORMATION PROVIDED
DETAILED INFORMATION PROVIDED
ARTICLE IS LOCATED
EXAMPLES:
EXAMPLES:
LOCATION OF BOMB IS PROVIDED
SUSPECT ARTICLE IS LOCATED
TIME OF DETONATION PROVIDED
PHONE/LETTER THREAT PROVIDES
VERY DETAILED INFORMATION
EXAMPLES:
PHONE CALLER MAKES THREAT
& IMMEDIATELY HANGS-UP
LETTER DOES NOT PROVIDE ANY
ADDITIONAL INFORMATION, OTHER
THAN A BOMB HAS BEEN PLACED
ACTION:
ACTION:
STAFF ON STANDBY TO EVACUATE
SEARCH WITHOUT EVACUATION
STAFF ON STANDBY TO EVACUATE
13
PLACE IN A BAG OR FOLDER
EVACUATE IMMEDIATE AREA &
CONDUCT SEARCH
ACTION:
EVACUATE BUILDING WITHOUT
SEARCHING
TELEPHONE BOMB THREAT Checklist – DON’T HANG UP
EXACT WORDING OF THREAT
……………………………………………………………………………………………………….………
QUESTIONS TO ASK CALLER
When is the bomb going to explode? …………………………………………………………...………
In which building is the bomb? ……………………………………………………………………..……
Where did you put the bomb? ………………………………………………………………..…….……
When did you put it there? ……………………………………………………………………..………..
What does the bomb look like? ……………………………………………………………..…………..
What kind of bomb is it? ……………………………………………………………………….…………
What will make the bomb explode? ………………………………………………………….…………
Why did you place the bomb? …………………………………………………………………….……..
What is your name? …………………………………………………………………………...……….…
Where are you now?………………………………………………………………….……………….….
What is your address? ………………………………………………………………………..…….……
DON’T HANG UP, THE CALL CAN BE TRACED - REPORT CALL TO SUPERVISOR
RECORD CALLER’S VOICE DETAILS
Sex of Caller: …………………………………
Estimated Age: ….…….……………………..
Accent: …………………………………..……
Did you recognise the voice: ……….………
Speech: Normal
/ Fast
Manner: Calm
/ Emotional
Diction: Clear
/ Muffled
/ Slow
Abusive
Taped Message
Read Message
If so, who do you think it was?
Well Spoken
……………………………………………….…
Irrational
Incoherent
RECORD BACKGROUND NOISE DETAILS
Street Noises
Machinery
Aircraft
Local Call
Voices
Long Distance Call (STD)
Music
Other
House Noises
…………………………………………………………
BOMB THREAT - TELEPHONE BOMB THREAT
Did you place the bomb? ……………………………………………………………………..………….
CALL DETAILS
Date: ____/____/____
Time: ____ : ____am/pm
Duration of call: ……………
Phone number called: ……………………………………………………………………………………
RECIPIENT DETAILS
Name: ………………………………………………………………………………………………………
Telephone Number: ………………………………………………………………………………………
Signature: …………………………………………………………………………………………….……
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BOMB THREAT – EVACUATION PROCEDURES
The following steps are implemented in the event of bomb threat
ANNOUNCEMENT TO STAND-BY OR COMMENCE BUIDING EVACUATION
BOMB THREAT EVACUATION PROCEDURES WILL BE ACTIVATED IN 1 OF 3 METHODS:
1. BY ALARM ACTIVATION (SAME AS FIRE EVACUATION PROCEDURES)
BOMB THREAT - EVACUATION PROCEDURES
2. BY ANNOUNCEMENT OVER THE P.A. SYSTEM (WHERE APPLICABLE)
3. ANNOUNCED BY CHIEF / AREA WARDENS
For methods 2 & 3 staff will be advised to:
1.
“Stand-by to evacuate” while any bomb threat is investigated.
In the event of staff being notified to “stand-by to evacuate” staff must follow the below
“STAND-BY INSTRUCTIONS” and wait for further notice while the threat is investigated.
Staff will then be advised to either “evacuate the building”, meaning the threat is
significant enough for staff to proceed with the evacuation of the building
(Evacuation Procedures below), or to “stand-down” meaning that the threat has passed,
and staff can return to normal activities.
or
2.
Staff will be notified to “evacuate the building” without any prior notice, in this case,
follow “STAND-BY INSTRUCTIONS” followed by “EVACUATION PROCEDURES”.
STAND-BY INSTRUCTIONS
FOLLOW INSTRUCTIONS FROM YOUR WARDEN
SWITCH OFF MOBILE PHONES
COLLECT WALLETS & HANDBAGS
EVACUATION PROCEDURES
ASSIST ANY PERSON WITH A DISABILTIY ASSIGNED TO YOU OUT OF THE BUILDING
CLOSE DOORS AS YOU LEAVE
LEAVE THE BUILDING FROM THE NEAREST EXIT
PROCEED TO DESIGNATED ASSEMBLY AREA
REPORT TO YOUR AREA WARDEN FOR FURTHER INSTRUCTIONS
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Construction Sites
While the majority of this procedure is more focused on emergency situations
within a building environment, Council controlled construction sites must not be
forgotten about and the same principals apply.
CONSTRUCTION SITES - EVACUATION PROCEDURES
All council construction sites must have emergency preparedness considered in
the risk assessment process before jobs commence, and suitable controls put in
place. For example: employees on site must be made aware of a designated
emergency assembly point, fire fighting equipment, first aid etc.
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In engagement of external contractors, Council Contract / Project Managers must
ensure emergency controls form part of the contract specifications and are
implemented by the contractor.
For emergency requirements in height work, refer to Working at Heights
Procedure No.17.
Policy Links
First Aid No.6
Confined Spaces No.16
Working at Heights No.17
PPE & C No.18
Working Environment No.25
Hot Work No.26
Managing Contractors OH&S Risks No.29
Audit Records
Risk Assessments conducted
Appropriate emergency controls established onsite
Contract specifications indicating emergency requirements
Evacuation Plans posted on walls
Evacuation training / drills conducted
Further Reading
AS 1670.4-2004 : Fire detection, warning, control and intercom systems - System
design, installation and commissioning - Sound systems and intercom systems for
emergency purposes
AS 1851-2005 : Maintenance of fire protection systems and equipment
AS 3745-2002 : Emergency control organisation and procedures for buildings,
structures and workplaces
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