Entry Level/Marketer

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EDUCATION 2006 2010 Kings College Wilkes-Barre, PA McGowan School of Business (AASCB Internationally Accredited Institution) Bachelor of Science in Marketing, Minor in Business Administration GPA: 3.23/4.00 EXPERIENCE Fall 2009-Present Law Firm of Stephen B.Killian,Esquire Office Assistant

Wilkes-Barre, PA

Search and record deeds, research assessment records to assist in preparation of appeals, and record documents at the register of wills. Aid in the preparation and organization of estate taxes. Create and maintain a database of estate planning files. Summer 2002-Present Ellsworth Disposal,Inc. PA Customer Service Team Leader, Laborer West Wyoming,

Communicate with customers directly regarding billing and payment plans. Administer and collect customer surveys to gather suggestions for improvement an d ensure ongoing customer satisfaction. Perform a range of duties at all levels of administration. o Booking customer orders, picking up refuse, and ordering equipment. Summer 2009 ID Group Marketing Scranton, PA Intern Learned to work efficiently as a member of a marketing team. Collected and organized demographic data of residents in the Greater Scranton ar ea. Expanded our customer base while maintaining current customer accounts. Fall 2007-Spring 2008 iGourmet.com

West Pittston, PA Customer Service, Claims Specialist My time was primarily allocated to the shipping department where I oversaw packa ging and distribution to ensure products were delivered in a timely manner. Recovered $20,000 for the company in lost, stolen, and damaged packages. Developed professional writing skills. HONORS Kings College Deans List Fall Semester 2007, Spring Semester 2009, Fall Semeste r 2009 Moreau Scholarship Awarded all semesters. GM&U Marketing Challenge Member of winning team in which our team created a mar keting model using social media and other unconventional methods to market the G eneral Motors college discount program. Green Award Winner of the Green Award for business plan in which our team and I developed a bottle-less vending machine, engineered a design, and created a log o.

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