Essentials of HRM - NMIMS June 2018 Internal Assignment

Need Answer Sheet of this Question paper WWW.MBAASSIGNMENTSOLUTIONS.COM Email ID: [email protected] PRAKASH - 09741410271/ 08722788493 ESSENTIALS OF HRM 1. Define Job Specification. Create a job specification for the position of a tele caller for an E tailer. 2. Differentiate between recruitment and selection. List and explain some of the recruitment methods in the digital age. 3. ‘Speedcall’ is a five year old telecommunications company. As a part of the strategic management to achieve its vision, it decides to conduct training for its first line staff selling over the counter products. The company does a thorough research and decides to conduct trainings on the topic of ‘customer centricity’ , realizing that giving importance to customers will be the only way to sustainable business. The company hires outside trainers to conducts training based on the outline created by the L&D department of the company. Almost 500 first line staff members are trained and after a year the company sees no effect on sales/ revenue. a. What do you think is the reason behind failure of the above initiative? b. Elaborate on the concept of training need analysis with reference to the above case. Need Answer Sheet of this Question paper WWW.MBAASSIGNMENTSOLUTIONS.COM Email ID: [email protected] PRAKASH - 09741410271/ 08722788493