Executive Assistant

JULIET GAREL LOWNES 2664 Blackwolf Run Lane Raleigh NC 27604 (919) 522-8665 [email protected] EXPERIENCE Merrill Lynch, Pierce, Fenner & Smith Inc., Cary, NC Global Wealth Management Client Associate/Operations - March 2004 - Present * Assumes the entire roll of a Client Associate supporting senior Financial Advi sors and the Resident Director * Responsible for all administrative duties and client contact for each Financia l Advisor * In charge of accepting and processing all securities and deposits for the enti re Branch Office * Screens all incoming calls for the Branch Office * Assumed the role of the Branch System Administrator for two months * Monitors all compliance items as far as correspondence, faxes and mail * Prepares Client Reviews and Reports for New Clients/Prospects Merrill Lynch, Pierce, Fenner & Smith Inc., Fayetteville, NC Global Wealth Management Client Associate/Resident Director's Assistant - February 2003 - March 2004 * Supported Financial Advisors and their business objectives * Provided administrative support to Financial Advisors/Resident Director by mai ntaining existing accounts, transferring securities, creating and maintaining cl ient files, obtaining required documentation and answering administrative and op erational inquiries * Proficient with task prioritization, follow-up and resource utilization * Responded to client inquiries regarding security quotes, account balances, acc ount activity, account documentation, statement information, securities transfer s, security information and general product and/or service information * Communicated with clients, fellow employees (Branch, Client Services, and Home Office) and the general public effectively and professionally * Processed Travel and Expense Reports * Coordinated Seminars and lunches for the office and Financial Advisors * In charge of paying all the bills for the office through Accounts Payable * Access to the Purchase Card Card (P-Card) for the use of Branch Office expenses expenses * Managed time cards and attendance for all the Client Associates/Operations * Processed new hires /interns for the Branch Office * Back up to the Branch Cashier/Operations and also a signature guarantor for th e Branch Office * Processed all deposits, securities, new accounts/ faxes * Maintained all Compliance Documents for the Resident Director * Assumed the entire roll of a Client Associate as well as the Resident Director 's Assistant Merrill Lynch, Pierce, Fenner & Smith Inc., New York, NY Global Wealth Management Client Associate - July 1997 - November 2002 * Identified opportunities for potential sales (new clients, new prospects), pas sing information to Financial Advisor * Maintained client focus, correctly prioritizing and responding to client reque sts and needs * Assisted with client profiling and Financial Foundations/Client Reviews * Responsible for serving smaller client segments * Corresponded with clients to gather information and issue instructions as dire cted by Financial Advisor * Educated self on new products through participation in outside educational & t

raining programs * Branch Office Coach and Team Leader responsible for training new hires * Screened sales-related from non sales-related phone calls and prioritized acco rdingly * Processed and supported client accounts through appropriate online Merrill Lyn ch systems Legal Department Compliance Analyst - March1995 - July 1997 * Interpreted subpoenas (Grand Jury, criminal investigations, subpoenas for depo sition and subpoenas for trial appearances for document production/appearances) * Analyzed disclosures on garnishments, restraining notices, Sheriff Levies, Tax Compliance Levies and Orders to Withhold * Responded to Divorce Decrees, Orders to show Cause, Bankruptcy Notices and Qua lified Domestic Relation Orders * Handled cases where legal and outside counsel are obtained in order to conclud e highly sophisticated cases * Interacted with Merrill Lynch private counsel to solve cases * Liaison to numerous organizations including law firms and federal agencies Compliance Assistant - October 1994 - March 1995 * Processed IRS Levies, Summonses, and Tax Levies against Merrill Lynch clients * Interacted with branch managers, financial advisors, IRS agents and attorneys * Evaluated Merrill Lynch client account statements (transactions, withdrawals, transfers, investments, etc.) * Placed freezes/pends on Merrill Lynch Cash Management, Retirement, Margin and Pension accounts * Released funds/proceeds to the IRS * Drafted correspondence to clients and the IRS * Trained new employees for legal department * Liaison between the Compliance Department and the Merrill Lynch Corporate Libr ary * Provided assistance to compliance analysts and other support staff members * Placed orders for supplies * Prepared and updated files/statements * Corresponded with Merrill Lynch Corporate Library to update, maintain and rece ive status of monthly statements for clients * Microfiche Merrill Lynch client account information EDUCATION Borough of Manhattan Community College, New York, NY A.A.S Degree - Major: Business Management/Office Operations Automation - July 19 94 SKILLS Microsoft Word, Excel, PowerPoint, Transcription CPR and AED Certified Preparing for Series 7/66 Examination ACHIEVEMENTS Notary Republic in the state of North Carolina Received Merrill Lynch Special Achievement Award 1999 Member of NAFE (National Association for Female Executives) since 2001