Executive Director/Regional Operations Director
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RICHARD A. CARLINI 301 Minor Avenue, North, # 719, Seattle, Washington 98109 206.778.2884 [email protected]
EXECUTIVE DIRECTOR | REGIONAL OPERATIONS DIRECTOR Focus of Interest: Home Health Agency or Hospice Agency Health and Safety Operations ~ Patient Relations Management Healthcare and Social Awareness ~ Community Health Process ~ Policies and Proced ures Leadership and Team Building ~ Quality Performance Improvement
QUALIFICATIONS PROFILE Service-oriented, compassionate, and mission-driven professional, with strong co mmitment to offer exceptional service in all aspects of end-of-life care as well as hospice care integration of services into health care continuum across home health arena. Excel in program and organizational planning, with documented succ ess in overcoming challenges of limited resources and financial constraints thro ugh design of high-quality, cost-effective, and comprehensive service offerings. Equipped with strong qualifications in providing supervision and support, manag ing time, prioritizing tasks, and exercising sound judgment necessary to improve the quality of patient care. Proficient in Microsoft Office Suite (Word, PowerP oint, Excel, and Publisher) as well as Epic, Consolo, Homecare Homebase, ORCA, M cKesson Horizon, Cerner HomeWorks, and MySIS.
PROFESSIONAL EXPERIENCE LHC GROUP ~ LAFAYETTE, LA Regional Director 2010–Mar 2011
Served as an Operations Director for 8 Hospice locations in Washington a nd Idaho with total revenue responsibility of 18M. Held accountability for direct management of Hospice Administrators in o verseeing the entire day to day management of the agency. Designed and executed Home Care Home Base software in regional agencies. Conducted a successful “first survey†in all locations of “The Joint Commission editation†. Remarkably boosted quality audit scores by 30% bringing all agencies int o greater than 82 percentile ranking. WALGREENS OPTIONCARE ~ SEATTLE, WA Nursing Manager 2009–2010 Provided expert oversight in leading and managing the Nursing Department for a large infusion vendor. Expertly led 18 direct reports, which include intake and clinical nursin g staff, clinical supervisor, and performance improvement coordinator across the service area of King County and south to the Oregon border. Played a vital role in the formation and execution of staff development and continuing education as well as ongoing learning in the area of infusion nur sing to various home health agencies servicing the Medicare population and rural areas.
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Rendered assistance to pharmacy, respiratory, durable medical equipment, and marketing staff.
PROVIDENCE HOSPICE OF SEATTLE ~ SEATTLE, WA After-Hours Manager 2008–2009 Held accountability for all after-hours services, including 21 direct re ports administration, payroll, clinical direction, ongoing continuing education, implementation of McKesson EMR documentation system, compliance and regulatory issues, operation excellence quality project ownership, budget, as well as 24-ho ur management of the department. Oversaw the department’s computerized scheduling, organizing both personnel and client schedules involving implementation, ongoing quality management, as we ll as staff supervision and training. HOSPICE OF THE VALLEY ~ PHOENIX, AZ Triage Nurse 2006–2007 Served as a part-time triage nurse, managing all after-hours calls to th e agency with patient census of 2000 to 3000; performed other support duties, su ch as evaluations, follow-ups, contacting of physicians, new orders, referrals, transferring to inpatient unit, and sending of various team members to assess pa tient’s needs. JOHN C. LINCOLN HOSPITAL ~ PHOENIX, AZ Case Manager 2005–2006 Assumed full responsibility in overseeing utilization review as well as discharge planning and coordination for a variety of patient settings in a large metropolitan medical center. Conferred with physicians, family members, insurance carriers, and alter native levels of care personnel regarding patient care planning and therapy moda lities to ensure provision of ongoing treatment to patient in order to expedite discharge from acute care setting SAINT LUKE’S HOSPITAL AND MEDICAL CENTER ~ KANSAS CITY, MO Case Manager 2002–2004 Managed the utilization review along with discharge planning and coordin ation for different patient settings in a large metropolitan medical center. Provided continuing treatment to ensure patient’s discharge from acute care setting; coordinated patient care and therapy modalities planning with physician s, family members, insurance carriers, and alternative level of care personnel.
OTHER EXPERIENCE CENTRAL PHOENIX UNITY CHURCH ~ PHOENIX, AZ Senior Minister 2005–2007
EARLIER CAREER VNA OF THE INLAND COUNTIES HOSPICE ~ PALM DESERT, CA Case Manager 2000–2001 STAFF BUILDERS HOME HEALTH CARE ~ LAKE SUCCESS, NY Regional Director Clinical Manager 1997–1998
APRIA HEALTHCARE ~ SPOKANE, WA Infusion Manager 1994–1996 HOME HEALTH PLUS ~ SAN MATEO, CA Division Manager 1991–1993 DIRECT RESPONSE CONCEPTS, INC. ~ SAN FRANCISCO, CA President 1983–1990
EDUCATION AND OTHER CREDENTIALS Bachelor of Arts in Health Services Management (2002) OTTAWA UNIVERSITY KANSAS CITY ~ OTTAWA, KS Associate of Applied Science in Nursing (Registered Nurse) COMMUNITY COLLEGE OF ALLEGHENY COUNTY P~ WEST MIFFLIN, PA Ordained Unity Minister (2004) UNITY INSTITUTE ~ LEE’S SUMMIT, MO
ACTIVITIES Ordained Minister for both internal church community and the external community Volunteer, Local Public Broadcasting Station | Jimmy Moyer Foundation Camp Erin
EXECUTIVE DIRECTOR | REGIONAL OPERATIONS DIRECTOR Focus of Interest: Home Health Agency or Hospice Agency Health and Safety Operations ~ Patient Relations Management Healthcare and Social Awareness ~ Community Health Process ~ Policies and Proced ures Leadership and Team Building ~ Quality Performance Improvement
QUALIFICATIONS PROFILE Service-oriented, compassionate, and mission-driven professional, with strong co mmitment to offer exceptional service in all aspects of end-of-life care as well as hospice care integration of services into health care continuum across home health arena. Excel in program and organizational planning, with documented succ ess in overcoming challenges of limited resources and financial constraints thro ugh design of high-quality, cost-effective, and comprehensive service offerings. Equipped with strong qualifications in providing supervision and support, manag ing time, prioritizing tasks, and exercising sound judgment necessary to improve the quality of patient care. Proficient in Microsoft Office Suite (Word, PowerP oint, Excel, and Publisher) as well as Epic, Consolo, Homecare Homebase, ORCA, M cKesson Horizon, Cerner HomeWorks, and MySIS.
PROFESSIONAL EXPERIENCE LHC GROUP ~ LAFAYETTE, LA Regional Director 2010–Mar 2011
Served as an Operations Director for 8 Hospice locations in Washington a nd Idaho with total revenue responsibility of 18M. Held accountability for direct management of Hospice Administrators in o verseeing the entire day to day management of the agency. Designed and executed Home Care Home Base software in regional agencies. Conducted a successful “first survey†in all locations of “The Joint Commission editation†. Remarkably boosted quality audit scores by 30% bringing all agencies int o greater than 82 percentile ranking. WALGREENS OPTIONCARE ~ SEATTLE, WA Nursing Manager 2009–2010 Provided expert oversight in leading and managing the Nursing Department for a large infusion vendor. Expertly led 18 direct reports, which include intake and clinical nursin g staff, clinical supervisor, and performance improvement coordinator across the service area of King County and south to the Oregon border. Played a vital role in the formation and execution of staff development and continuing education as well as ongoing learning in the area of infusion nur sing to various home health agencies servicing the Medicare population and rural areas.
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Rendered assistance to pharmacy, respiratory, durable medical equipment, and marketing staff.
PROVIDENCE HOSPICE OF SEATTLE ~ SEATTLE, WA After-Hours Manager 2008–2009 Held accountability for all after-hours services, including 21 direct re ports administration, payroll, clinical direction, ongoing continuing education, implementation of McKesson EMR documentation system, compliance and regulatory issues, operation excellence quality project ownership, budget, as well as 24-ho ur management of the department. Oversaw the department’s computerized scheduling, organizing both personnel and client schedules involving implementation, ongoing quality management, as we ll as staff supervision and training. HOSPICE OF THE VALLEY ~ PHOENIX, AZ Triage Nurse 2006–2007 Served as a part-time triage nurse, managing all after-hours calls to th e agency with patient census of 2000 to 3000; performed other support duties, su ch as evaluations, follow-ups, contacting of physicians, new orders, referrals, transferring to inpatient unit, and sending of various team members to assess pa tient’s needs. JOHN C. LINCOLN HOSPITAL ~ PHOENIX, AZ Case Manager 2005–2006 Assumed full responsibility in overseeing utilization review as well as discharge planning and coordination for a variety of patient settings in a large metropolitan medical center. Conferred with physicians, family members, insurance carriers, and alter native levels of care personnel regarding patient care planning and therapy moda lities to ensure provision of ongoing treatment to patient in order to expedite discharge from acute care setting SAINT LUKE’S HOSPITAL AND MEDICAL CENTER ~ KANSAS CITY, MO Case Manager 2002–2004 Managed the utilization review along with discharge planning and coordin ation for different patient settings in a large metropolitan medical center. Provided continuing treatment to ensure patient’s discharge from acute care setting; coordinated patient care and therapy modalities planning with physician s, family members, insurance carriers, and alternative level of care personnel.
OTHER EXPERIENCE CENTRAL PHOENIX UNITY CHURCH ~ PHOENIX, AZ Senior Minister 2005–2007
EARLIER CAREER VNA OF THE INLAND COUNTIES HOSPICE ~ PALM DESERT, CA Case Manager 2000–2001 STAFF BUILDERS HOME HEALTH CARE ~ LAKE SUCCESS, NY Regional Director Clinical Manager 1997–1998
APRIA HEALTHCARE ~ SPOKANE, WA Infusion Manager 1994–1996 HOME HEALTH PLUS ~ SAN MATEO, CA Division Manager 1991–1993 DIRECT RESPONSE CONCEPTS, INC. ~ SAN FRANCISCO, CA President 1983–1990
EDUCATION AND OTHER CREDENTIALS Bachelor of Arts in Health Services Management (2002) OTTAWA UNIVERSITY KANSAS CITY ~ OTTAWA, KS Associate of Applied Science in Nursing (Registered Nurse) COMMUNITY COLLEGE OF ALLEGHENY COUNTY P~ WEST MIFFLIN, PA Ordained Unity Minister (2004) UNITY INSTITUTE ~ LEE’S SUMMIT, MO
ACTIVITIES Ordained Minister for both internal church community and the external community Volunteer, Local Public Broadcasting Station | Jimmy Moyer Foundation Camp Erin
