Executive Director
Content
ERIKA JANE JOHNSON 818 Almadin * San Antonio, Texas 78258 * 210.481.1595 210.264-3415 [email protected] Proven Leader with a contagious Work Ethic and Tangible Results Professional EXPERIENCE WellCare Health Plans San Anto nio, TX Executive Director: Government-Sponsored Health Plans 7/30/07-8/6/10 * Responsible for overall business operations and P&L for start-up San Antonio m arket: o Provided strong leadership to ensure attainment of company's strategic objec tives /goals * Coached and mentored daily- all departments and inspected all expectations * Daily reviewed Model Office initiatives to ensure objectives were on target o P&L Owner (1.2M) budget with successful outcomes- obtained 110% of target * Hit or surpassed budget via monthly membership sales target * Forecasted and budgeted all Marketing, advertising/Media and event planning fo r market * Forecasted, monitored and maintained SG&A for San Antonio market o Successfully utilized Targeted recruitment /selection for management and subor dinate hiring By keeping engaged with all associates daily I upheld a 90% retention rate of staff * Managed staff of 22- Benefit Consultants, Sales Manager, Provider Relations/Ne twork Manager, PR Relations/Network representatives, Community Outreach Represen tative and Admin o Developed and maintained strong partnerships with internal and external custom ers * Forged business relationships with community leaders/organizations providers , not for profits , and other vendors o Mentored vastly different multi-departmental areas into one success and viable market * Surpassed all goals annually THE PRINCIPAL FINANCIAL GROUP San Antonio , TX 2005 - 2007 Senior Sales Executive: Health, Life, Accident Co. Sold and maintained successfully Health, Life, Dental, LTD and STD products. * Educated and trained agents, administrative/service staff and internal sales a nd support staff on all product lines. * 1 of 6 Women chosen to serve on PFG's first National Women's Advisory Board. * Consistently exceeded goals, 110% the 1rst year, 115% the 2nd year. CONCEPTUAL MINDWORKS, INC. San Antoni o, TX 2003 - 2005 Director, Marketing/Sales- Sevocity- Electronic Medical Records-ASP Developed sales and marketing strategies to increase sales by 130% after the fir st 3 months for start-up ASP model Electronic Medical Records (EMR) Charting sof tware. * Marketed, presented and demonstrated ASP product in Hi- Tech settings, convent ions, and to prospective physician-group purchasers. * Work with R&D team to incorporate best practices and much needed capabilities utilized in physicians' offices. * Established effective mass-market sales events and mail campaigns. Successfull y extended and provided services and subscriptions outside the State of Texas.
* Consistently increased monthly subscription sales by 200% after first 6 months
r-2 ERIKA JANE JOHNSON CRANDALL & ASSOCIATES TX 2001 - 2003
( 210-481-1595 ) Page Two San Antonio,
Director Sales/Marketing * Developed new business sales strategies for the right to be "Agent of Record" for all products, health, all non-med products and Property and casualty busines s. * Fortified business relationships via varied chambers and professional organiza tions AETNA, INC. San Antonio, TX 1999 - 2001 Manager of New Business/ Direct sales Motivated, trained, and evaluated six group health sales representatives, six su pport staff, one Emerging Markets representative and one E-Commerce specialist, located in San Antonio, Corpus Christi and El Paso. * Developed successful start-up strategy for Direct New Business Sales unit thro ugh event marketing and sic cold-calling campaign. Increased EZ Link sales (e-c ommerce) region-wide by 40% in 6 months. * Responsible for membership, budget, hiring for 3 markets, San Antonio, Corpus Christi, El Paso PACIFICARE / SECURE HORIZONS San Antonio, TX Jan-June 1999
Account Executive Educated, marketed and sold Medicare Plus Choice plans to disabled and 65 years old +. * Consistently exceeded monthly sales goals established by 50%. BLUE CROSS / BLUE SHIELD as TX 1992 - 1998 San Antonio/Dall
Regional Sales Executive ( 1996-1998 ) Sold, managed and retained multi-million dollar book of group health and non-med ical products for both large and small group markets. Managed one administrative specialist and one service account specialist. Regional Account Executive ( 1994-1996 ) Client Services Liaison company-sid e. Assessed direction and benefit strategies for current and prospective clients. T rouble-shot and resolved all client and company issues. Educated and presented m ulti-line products of medical and non-medical offerings. Prepared large group p roposals upon assessing clients' needs. Coordinated and executed benefit enrollm ent meetings. Network Management POS Sales Representative ( 1992-1994 ) Contracted varied P rimary care and specialty care physicians to become participating partners in HM O Blue and Blue Choice PPO networks. Monitored membership and assessed regions o f need, and developed stable and well penetrated areas.
EDUCATION, LICENSE, and CERTIFICATIONS Texas Woman's University, Denton, Tx Group I HMO licensed Managed Healthcare Professional, MHP designation through HIAA SKILLS * Microsoft Word, Excel, PowerPoint, Web
* Consistently increased monthly subscription sales by 200% after first 6 months
r-2 ERIKA JANE JOHNSON CRANDALL & ASSOCIATES TX 2001 - 2003
( 210-481-1595 ) Page Two San Antonio,
Director Sales/Marketing * Developed new business sales strategies for the right to be "Agent of Record" for all products, health, all non-med products and Property and casualty busines s. * Fortified business relationships via varied chambers and professional organiza tions AETNA, INC. San Antonio, TX 1999 - 2001 Manager of New Business/ Direct sales Motivated, trained, and evaluated six group health sales representatives, six su pport staff, one Emerging Markets representative and one E-Commerce specialist, located in San Antonio, Corpus Christi and El Paso. * Developed successful start-up strategy for Direct New Business Sales unit thro ugh event marketing and sic cold-calling campaign. Increased EZ Link sales (e-c ommerce) region-wide by 40% in 6 months. * Responsible for membership, budget, hiring for 3 markets, San Antonio, Corpus Christi, El Paso PACIFICARE / SECURE HORIZONS San Antonio, TX Jan-June 1999
Account Executive Educated, marketed and sold Medicare Plus Choice plans to disabled and 65 years old +. * Consistently exceeded monthly sales goals established by 50%. BLUE CROSS / BLUE SHIELD as TX 1992 - 1998 San Antonio/Dall
Regional Sales Executive ( 1996-1998 ) Sold, managed and retained multi-million dollar book of group health and non-med ical products for both large and small group markets. Managed one administrative specialist and one service account specialist. Regional Account Executive ( 1994-1996 ) Client Services Liaison company-sid e. Assessed direction and benefit strategies for current and prospective clients. T rouble-shot and resolved all client and company issues. Educated and presented m ulti-line products of medical and non-medical offerings. Prepared large group p roposals upon assessing clients' needs. Coordinated and executed benefit enrollm ent meetings. Network Management POS Sales Representative ( 1992-1994 ) Contracted varied P rimary care and specialty care physicians to become participating partners in HM O Blue and Blue Choice PPO networks. Monitored membership and assessed regions o f need, and developed stable and well penetrated areas.
EDUCATION, LICENSE, and CERTIFICATIONS Texas Woman's University, Denton, Tx Group I HMO licensed Managed Healthcare Professional, MHP designation through HIAA SKILLS * Microsoft Word, Excel, PowerPoint, Web
