Explore ways in which an organization can ensure that the employees comply with the ethics code

Assignment Solutions, Case study Answer sheets Project Report and Thesis contact [email protected] www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224 Human Resource Management Case Studies CASE STUDY (20 Marks) There was industrial relations problems at Toyota Kirloskar Motor Private Limited (TKM), an Indian joint venture between Japan based Toyota Motor Corporation and Kirloskar Motors. There were various reasons, which led to the dispute between the management and the employees of TKM. Ultimately such incidents gave rise to the strike and lockout at the company. The case highlights the growing number of instances of clashes between the employees and the management of companies in India, which is often guided by external parties such as trade unions and political parties. Answer the following question. Q1. Explain the factors that lead to strikes and lockouts at the factory and the impact of such happenings on the employees and the company. Q2. What HR policies should be adopted by the organizations to prevent labor unrest at work place. Q3. Elaborate the role of top management in ensuring peaceful working environment. Q4. Analyze the role of external parties such as trade unions; political parties etc in disturbing the working environment in a company CASE STUDY (20Marks) It has been widely reported that the very nature of work at BPOs has resulted in employee burnout and other stress related disorders. The problem was compounded in countries such as India, where employees had to work in night shifts as these BPOs catered to overseas clients Working continuously in such shifts, handling stressful transactions with clients, led to mental and physical exhaustion. In addition to workplace stress, the personal habits and undisciplined lifestyle of some employees further compounded their problems. A combination of factors including monotonous but stressful work, and good starting salary at an early age, pushed some employees toward high risk behavior such as alcoholism, substance abuse and promiscuity. Indian BPOs were facing a peculiar problem. Alcoholism, substance abuse and promiscuity had become a part of the "BPO culture" and lifestyle. Organizations intendedto curb such behavior with alcohol testing and HIV testing measures. Would this policy lead to discrimination, experts wondered. Answer the following question. Q1. Give an overview of the case. Q2. Explain the reasons of peculiar problems, Indian BPOs are facing. Q3. Give reasons of night shifts in BPOs. Q4. As a HR head, what measures you will initiate to curb the undesired behavior of BPO employees. CASE STUDY (20 Marks) This case is about the high profile firing of Julie Roehm (Roehm) from the world's largest retail chain WalMart Stores Inc. (WalMart) and the ugly aftermath that saw both the parties engage in legal (as well as public) battle. Roehm was a highflier in theautomotive industry who had earned a name for herself due to her edgy advertising tactics. In early 2006, she was hired by WalMart in the newly created position of Senior Vice President of Marketing Communication. This was viewed by some analysts as the retail giant's move to shake up its marketing department. However, in late2006, Roehm was fired from the company amidst rumors of her violating WalMart's ethics and gratuity policy. Shortly afterwards, Roehm filed a civil suit against WalMart for unlawfully terminating her employment, infringing compensation agreements, and for slandering her in the press. In reply WalMart accused her of violating its employment policies. The public battle between Roehm and WalMart became murkier by the day with Roehm accusing WalMart's top brass including the CEO of violating its ethics code. Analysts felt that this episode brought to the fore various issues which could provide vital learning on organization culture, organizational change, office politics, organizational communication, managerial ethics, employee misconduct, employee surveillance, etc. Answer the following question. Q1. Give key concepts in managerial ethics and also explore ways in which an organization can deal with employee misconduct. Q2. Explore ways in which an organization can ensure that the employees comply with the ethics code. Q3. Discuss and debate the controversial issues such as employee monitoring and employee surveillance both from the business as well as ethical perspective. CASE STUDY (20 Marks) This rapidly expanding health care firm was a provider of Physical Therapy, Occupational Therapy, and Speech Therapy to the nursing home industry. The company had grown from 2 to 10 states in a matter of 3 years. The challenge for the company was to manage a decentralized staff of 350 professionals. One of the strategies we implemented was a concept known as Open Book Management. We helped the organization restructure its P&L Statement and Balance Sheet into nonfinancial and generic terms that lay people could understand. With the financial statements reorganized, we implemented agendas for quarterly meetings in whichsenior management would discuss the financial performance of the organization as a way to keep employees engaged. Additionally, we implemented a complete restructuring of the wages, benefits, incentive, and recognition systems. We also created a bestinclass recruiting process that ensured that people hired matched the behavior profile of each position and the values profile of the company. These changes resulted in annual turnover of less than 5% in an industry that traditionally had 15% to 20% turnover. Answer the following question. Q1. Give an overview of the case Q2. Discuss the challenge for the company in managing decentralized staff. Q3. Debate how the company kept their staff engaged. Q4. Give the reasons for the decrease in the annual turnover of employees. Assignment Solutions, Case study Answer sheets Project Report and Thesis contact [email protected] www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224