Field Service Tech or Service Manager or Information Tech or Net
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WARNER F. TOMES 116 QUAIL HOLLOW COURT TULLAHOMA TENNESSEE 37388 (931) 393-3308 Summary Customer service oriented in electronics with a wide variety of experience and s kills. EXPERIENCE 12/1/07-9/24/10 ATA (Aerospace Testing Alliance) Arnold Engineering Development Center Computer Network Technician Level III a Perform diagnostic and troubleshooting activities as required to complete serv ice repairs in relation to hardware and software application requirements for ov er 2000+ computer desktop and mobile workstations. a Performed relocation requirements for computer and network systems including d isconnects, and connection of peripherals to personal and mainframe computers, a nd cable management requirements including network systems and wiring closet. a Fabricate a wide variety of electrical, optical, and mechanical devices (ie-ne twork systems, terminals) for unclassified, classified, and other various system s including specialized tasks of terminating, splicing and routing, and testing of fiber optic cables. Duties further entailed installation of routers and comp uter and network switches. a Adjusts and calibrates equipment as directed and adapts to new and extended us es. a Installs and maintains Microsoft Windows Operating System versions as well as other various software application packages. a Specialized in performance of diagnostic and troubleshooting activities with m ultiple variety model digital printing & imaging devices (multifunction printing devices, printers, scanners, fax machines, copiers, etc.) a Certifications and/or Training: (April, 2009) Fiber Optic ND263 and/or TS LAN500 (January, 2009) CompTia Network + Training (May, 2008) CompTia A+ plus Certified Professional IT Technician Ricoh Core Basics & Digital Printing MPC2500-MPC4500 Certification a Maintained secret security clearance status. 4/19/99-12/1/07 (ACS, IIA) Arnold Engineering Development Center Technical Assistant Level V (Office Machine Repair) a Administration of service calls, provided recommendation solutions to unservic eable equipment, other related pertinent information pertaining to serviceable a nd unserviceable equipment a Served as organization central point of contact for location and condition of government issued property stocked in inventory. a Maintain, repair, and calibrate office machines including, copiers, facsimile machines, calculators, typewriters, shredders, time stamp and reader printers. a Submitted acquisitions for replacement equipment and variety of office machine repair parts. 1982-1999 OfficeWare (formerly Modern Office Methods, Inc.), Nashville, Tenness ee Team Leader
a Served as a supervisor and onsite training facilitator for two (2) technicians Customer Support Representative a Specialized in performance of diagnostic and troubleshooting activities with m ultiple variety of office machine equipment particularly with copiers and faxes at customer location. a Performed troubleshooting and diagnostic solutions both electronic and mechani cal problems in specific Lanier brand copiers and faxes. a Serve as operator trainer and assist customers solving supply and billing prob lems. a Assist sales in recommendations in relation to upgrading old machines with new er technology equipment. a Previously repaired typewriters, computers, printers, monitors, keyboards, CPU s and disk drives and repaired PCBs to component level with this company. Warehouse Manager a Responsible for shipping, logging, receiving, recording, inventory control, or dering, deliveries and office maintenance. a Performed electronic board repair to component level on power supplies and amp lifiers. EDUCATION 1984 AE Degree-Electronic Engineering Technology NASHVILLE STATE TECHNICAL INSTITUTE, Nashville, Tennessee a GPA: 3.2 in field of study. Course of study included: a AC & DC Circuits a Logic circuits a Industrial Electronics a Electronic Instrumentation a Microprocessors 1978 Graduate, TULLAHOMA HIGH SCHOOL, Tullahoma, Tennessee REFERENCE LIST AVAILABLE UPON REQUEST
a Served as a supervisor and onsite training facilitator for two (2) technicians Customer Support Representative a Specialized in performance of diagnostic and troubleshooting activities with m ultiple variety of office machine equipment particularly with copiers and faxes at customer location. a Performed troubleshooting and diagnostic solutions both electronic and mechani cal problems in specific Lanier brand copiers and faxes. a Serve as operator trainer and assist customers solving supply and billing prob lems. a Assist sales in recommendations in relation to upgrading old machines with new er technology equipment. a Previously repaired typewriters, computers, printers, monitors, keyboards, CPU s and disk drives and repaired PCBs to component level with this company. Warehouse Manager a Responsible for shipping, logging, receiving, recording, inventory control, or dering, deliveries and office maintenance. a Performed electronic board repair to component level on power supplies and amp lifiers. EDUCATION 1984 AE Degree-Electronic Engineering Technology NASHVILLE STATE TECHNICAL INSTITUTE, Nashville, Tennessee a GPA: 3.2 in field of study. Course of study included: a AC & DC Circuits a Logic circuits a Industrial Electronics a Electronic Instrumentation a Microprocessors 1978 Graduate, TULLAHOMA HIGH SCHOOL, Tullahoma, Tennessee REFERENCE LIST AVAILABLE UPON REQUEST
