FUTURE READY Leadership Program for Water Operators

 

SESSION 4

SESSION 5

Leading Change

 Time & Stress Management Management

Overview

Overview

During this session, operators will gain the skills required to effectively

 This session is designed to help operators increase their performance

and efficiently obtain the commitment from their teams in order to ensure success and mitigate risks to their change- related projects. As new leaders, operators will learn how to leverage critical factors and

at work through effective time management and dealing with the stress of becoming a new supervisor. Participants will learn effective time management techniques along with ways to cope with and

resources in order to significantly improve their team’s results.

combat stress.

Learning Objectives:

Learning Objectives:

Upon successful completion completion of this module, operators will be able to: • Define change management

Upon successful completion completion of this module, operators will be able to: • Identify stress symptoms and triggers

• Incorporate change management principles into their leadership style

• Leverage assertiveness to manage time and reduce stress • Apply critical thinking and effective decision making skills

• Explain why change is necessary and why it fails

• Set effective goals and apply action planning techniques

FUTURE READY LEADERSHIP PROGRAM FOR WATER AND WASTEWATER OPERATORS OP ERATORS

Equipping employees with the skills needed to become a leader within the industry.

• Use the change model to lead their team through change

What we will cover:

What we will cover: • Goal Setting: Planning Your Success

• What is Change? Why Do Organizations Have to Change? • Why do People Resist Change? Fear of Change etc. • Principles of Change Management (Why Change Fails?)

• Identifying Stress

• Helping Teams Deal with Constant Change   o Regulatory chan changes ges

• Developing Stress Maps

• Symptoms of Stress • How to Deal with Stress • Time Management Tools & Techniques

  o Municipal Requirement Requirementss

• Assertiveness/Influence/Concern Assertiveness/Influence/Concern

  o Change in Municipal Direction

• Critical Thinking • Decision Making

 THIS PROGR AM HAS BEEN D ESIGNED  TO REFLECT L EADERSHI P CHALLENGES CHALL ENGES AND SITUATIONS FACED BY WATER AND WASTEWATER OPERATORS.   Baby Boomers are retiring now and retirements will peak around 2018-2020, leaving a huge talent gap. The #1 need in business today is to hire, develop, and retain those who will be leading at every level of their businesses.

 TO LEARN MORE AB OUT THE

FUTURE READY LEADERSHIP PROGRAM FOR WATER AND WASTEWATER OPERATORS

CONTACT US TODAY! mcecor.com

 T: 905.575.2534 905.575.2534 |

  MCE is creating the next generatio generation n of high impact diverse leaders by equipping high potential employees with the winning playbook and personalized coaching needed to reach their potential and maximize their impact at every stage of their career with your organization.

 This 5-day program is is equivalent to 30 hours of on-the-job practical training.

  This program is based on our flagship ‘F ‘Future uture Ready Leadership Program’and Program ’and customized to provide Water and Wasterwater operators with the skills they need to tackle challenges unique to their industry.

mcecor.com | 905.575.2534

@mcetrain

 

PROGRAM OVERVIEW:  This program program is is composed composed of five five customized leadership training sessions. Each of these sessions helps to develop and shape emerging leaders by providing theory with practical application, experiential team building and insight into the minds of established leaders.

SESSION 1

SESSION 2

SESSION 3

Power of Teams

Impact Communications

Leadership Dynamics

Overview

Overview

Overview

In this highly interactive experiential session, operators will learn

In this session, we explore the communication process and provide

 This session outlines outlines the characteristics characteristics of a successful successful supervisor.

the value of working together as a team. They will gain the skills and knowledge required to build and develop a high performance working team and an appreciation of how this leads to delivering a productive

an understanding of the communication skills required to effectively interact with employees, other leaders, staff and, taxpayers or general public. Personality profiles will be completed eted and examined.

Operators will examine skills, knowledge and attitudes required to be an effective supervisor. The session will culminate with operators

customerexperience.

Operators will gain an understanding of different personality types and different generations, identifying motivators that encourage people, barriers to effective communication, active listening and

bringing clarity and integrity to the role of leader.

Learning Objectives:

• Demonstrate how to build and sustain high per formance teams

Learning Objectives:

• Develop competencies required for high performance teams • Evaluate the value of different types of teams

Upon successful completion of this module, operators will be able to: • Identify the differences between managing and leading • Lead for results, using the power of feedback, input and delegation

Upon successful completion of this module, operators will be able to:

• Articulate and apply leadership styles

• Demonstrate the impact of different personality types on communication

What we will cover:

Upon successful completion completion of this module, operators will be able to:

What we will cover: • Introduction to the session and the concept – Power of Teams • How to Work Together, Team Structure and Behaviours ( Trust, Integrity and Accountability) • Team Development Model

Each of the modules are designed to reflect leadership challenges and situations faced by Water and Wastewater Operators.

• Identify differences in communication preferences and styles • Apply the Communication Communication Model when communicating with others • Develop a thorough understanding understanding of generational and communication diversity at work 

What we will cover:

• Hard and Soft Skills • Different types of teams

• DISC Assessment

• Interactive Team Roles and Responsibilities – Communication, Behaviour

• Basic Needs and Motivations of Each Type • The Value of Self-Awareness Self-Awareness for Leadership Development • Working and Communicating With The Other Personalities • Recognizing and Leading Different Generations in the Workplace

Scenarios and/or case studies are customized to be applicable to Water and Wastewater Leaders / Supervisors.

Learning Objectives:

constructive feedback skills.

• Demonstrate effective team behaviour and team communication

CUSTOMIZED:

recognizing and applying different leadership styles and the value of

• Competencies of a Great Leader (Difference Between Managing and Leading) • Leading for Results (Power of Feedback/Seeking Input at all Levels) • Situational Leadership (Clarity and Integrity) • Strategies for the Controlling Manager (Delegation or Dumping) • Developmental Leadership (Problem Solving) • Constructive Feedback and Meaningful Rewards