Getting Started

The UK’s European university
GETTING STARTED
AT KENT JANUARY
2014
Information for short-term students
CONTENTS
Welcome 3
Meet the International
Development team 4
Responsibilities of the University
and its students 5
Before you arrive:
What you must do 6
Online enrolment
Submit a photograph
Claim your Kent IT account
Apply for University accommodation
Ensure you are fully immunised
Visa and immigration information
Document checklist
Arriving at the University of Kent 8
Students living in University accommodation
Arriving at the campus
Arriving outside the specified time
Students living off-campus
Travel information from Heathrow,
Stansted and Gatwick airports
Eurostar services
From France by car
What to bring with you
What to do on arrival 11
Register as a student and collect
your ID/KentOne card
Money matters 12
Tuition fees for non-exchange students
How to pay tuition and accommodation fees
Non-payment of fees
Opening a bank account
Financial planning
Living at Kent 13
Healthcare
Travelcards
Where to eat
Self-catering
Telephone calls
Security
Insuring your belongings
Television calls
Working in Kent
Entertainment
Sport and Recreation
Studying at Kent 17
Teaching and learning
Plagiarism
IT and computing services
Studying guidance and support 18
The Student Learning Advisory Service (SLAS)
Student Advice and Information Service
Counselling Service
Student Support and Wellbeing Service
Multi-faith support
Students’ Union
Volunteering
Library
Map 20
Contacts list 22
Orientation 24
Checklist 25
Important information
In order to prepare for your arrival, we need you to read this booklet
carefully as it contains instructions on how to complete the online
enrolment and registration process.
This booklet will provide the basic information about Kent’s registration
process. Our web pages for new students, www.kent.ac.uk/gettingstarted/,
will guide you step by step through the enrolment process and will provide
guidance and links for a whole range of information which you will
need as a new student.
Our online information is regularly updated to reflect new developments
and you should check our website frequently.
Need help?
Should you have problems/difficulties at any stage in this process, email
[email protected]
Kent IT User Guides and training
To help you get started using the IT facilities at Kent, a range of user
guides are available at
www.kent.ac.uk/itservices/help/index.html?tab=user-guides
3 www.kent.ac.uk
WELCOME
Congratulations and welcome to the University of Kent! You have
reached a major milestone in your academic career. University is a
unique experience in which you will learn not only about the subject of
your choice but, equally importantly, it is a time in your life when you
will learn about yourself, who you really are and what you are able to
achieve. At Kent we will assist you to realise your potential
intellectually, socially and personally and you will do this at attractive
and well-resourced campuses.
Our university not only has an excellent teaching record, major areas of research
excellence, nationally recognised academic support facilities, a collegiate-based
pastoral system and state-of-the-art information systems but it also has some of
the best sports facilities in the country. And, via the students’ unions at
Canterbury and Medway, over 200 clubs and societies ranging from Salsa to
Fencing. So you will soon realise that the ‘Kent Experience’ will provide you with
a vibrant community and an ideal place to live and learn in the coming years.
I encourage you to get involved with a diverse range of activities which will
broaden your horizons and develop a skills base to complement your academic
learning.
There are several things you will need to do to get started at Kent. This booklet
and the accompanying website will give you all the information you need on how
to enrol and register, what we expect of you as a student, and important arrival
information. Please read it carefully and, if you have any queries, do not hesitate
to contact the University.
Professor Julia Goodfellow
Vice-Chancellor
University of Kent / Getting Started at Kent 2014 4
MEET THE INTERNATIONAL
DEVELOPMENT TEAM
Firstly, we would like to welcome
you to the University of Kent. We’re
delighted that you have chosen
Kent as your study destination, a top
20 UK University. International
students are an important part of
our student community, with over
145 countries represented. You can get
advice and support from International
Development at any time, from
application to arrival and throughout
your studies. Whatever your query, we
are here to help you.
International Development is located on the
first floor of the Registry extension building,
opposite Darwin College. Our team is dedicated
to welcoming international students and
ensuring they settle quickly into their new
surroundings.
Our team also acts as the first contact point
for international students who need help and
guidance, but perhaps don’t know who to go
to for assistance.
Our staff regularly travel overseas to meet
and advise prospective students at British
Council Education UK events, other education
exhibitions and representative offices.
Joanne Ganderton-Smith
Director, International Development
5
RESPONSIBILITIES OF
THE UNIVERSITY AND
OF ITS STUDENTS
Excellence in teaching and learning:
Our responsibilities and yours in
ensuring the quality of your learning
experience.
You are expected to:
• Abide by the University Regulations in relation to
your studies and residence and to behave in a
manner appropriate to the University and its
place in the wider community
• Pay all fees and charges due to the University in
connection with your studies and residence
• Take primary responsibility for your learning, in
particular;
- To be self-motivated and self-directed in the
management of your learning. Be attentive
and orderly in class and considerate in your
behaviour towards all other members of the
teaching community
- To pursue diligently such studies that are
required of you by those assigned to teach
you. This includes reading material and
undertaking prescribed learning activities,
including attending lectures, tutorials,
seminars, classes and other opportunities
provided for learning
- To fulfil the academic requirements of your
programme of study, including preparation
for classes and seminars, the submission of
work by published deadlines, and attendance
at examinations
- To be diligent in your attendance and
punctuality and to notify the University when
you have to be absent through illness or other
good reason
- To familiarise yourself with published
information that will allow the selection, by
due deadlines, of the appropriate paths of
academic study
- Not to plagiarise or to cheat when submitting
work for assessment
- To acquaint yourself with the variety of
academic and student support services
provided by the University and to use them
where necessary
• Agree to the processing of personal data in
accordance with the terms of the Data
Protection Act and as set out in University
publications
• Register and maintain personal details
accurately on University systems and notify
changes promptly
• Agree that all ideas, material or work produced
and submitted as part of the requirements of a
programme of study, and all intellectual
property rights therein, become the property of
the University
The University as a learning and
teaching community
A university is a community of people, academics,
administrators and students, dedicated to learning,
debate and the discovery and dissemination of new
knowledge. The University of Kent places value on
critical thinking, the advancement of knowledge and
the pursuit of truth. All education is about developing
learning and enquiry, but as a university we focus
upon areas at the boundaries of knowledge and
work to refine those methods of reasoning and
understanding which help us to push back those
boundaries: students and staff do this both together
and independently of each other.
At Kent we strive for excellence in everything that we
do. We foster staff and students’ potential for high
achievement and are committed to realising this
potential in part through independent research and
research informed teaching and learning; we prize
and defend the special and intimate relationship
between teaching and research in a university.
The relationship between students and the University,
particularly in relation to the teaching experience, is
mutually dependent. The quality of a university
experience is at least as much the outcome of the
effort and initiative that you put into the experience as
it is of the teaching and facilities provided.
Universities provide opportunities, not simply
facilities and services, though we always wish these
to be of an appropriate and high quality.
University and student responsibilities
To achieve the maximum benefit from the teaching
and learning experience, both students and the
University must commit resources and effort. Both
students and the University have responsibilities to
ensure that the learning experience is the best it can
possibly be; the University has responsibilities to you,
and you have responsibilities to the University and to
yourself.
The University will:
• Provide an environment that supports your
intellectual, social and personal development
• Use reasonable endeavours to deliver
programmes of study in accordance with the
descriptions in University publications and web
pages
• Communicate clearly the requirements of each
programme of study
• Provide teaching, by appropriate delivery
modes, that it reasonably decides is necessary
for programmes of study
- This will involve a variety of learning
opportunities provided by the University’s
staff or by other suitably experienced and
qualified persons: for example lectures,
seminars, practical classes, examples
classes and laboratory classes
- The number of contact hours per week will
depend on the subject content of your
programme. Full-time undergraduate
programmes expect students to do at least
1200 hours of study per year which includes
both contact hours and private study. The
pattern of teaching and study required for
specific programmes can be found at
www.kent.ac.uk/student/studying/
• Provide feedback on written and other
assignments in accordance with published
school or faculty deadlines and standards
• Provide IT and Library support to facilitate study
and on the conditions set out in hard-copy and
electronic publications
• Provide a range of student support facilities to
address academic and pastoral needs
• Provide registered students with residential
accommodation (providing the University’s
admissions criteria are met) or assistance in
finding private accommodation
• Monitor your performance and bring it to your
attention when it is unsatisfactory
• Provide the opportunity for student feedback on
the quality and nature of teaching provision and
facilities and use this to inform future practice
• Use all reasonable endeavours to ensure that
staff are diligent in the execution of their duties
The University has a responsibility to ensure that
you are not injured by its undertakings, either while
you are on its premises, or engaged in activities
which have been organised by the University. You
are expected to co-operate with the University to
enable it to discharge that responsibility. You
should report any injuries to your supervisor or
academic school, who will take any appropriate
further action.
www.kent.ac.uk
6
BEFORE YOU ARRIVE:
WHAT YOU MUST DO
University of Kent / Getting Started at Kent 2014
We will always try to allocate you to the type of
accommodation you request, but please note that
this is not always possible and individual
preferences cannot be guaranteed.
Rooms for students with disabilities
A number of rooms have been adapted for students
with disabilities and/or wheelchair users. These
rooms are located on the ground floor, with good
access. Please indicate any special requirements
you may have when you apply online for your
accommodation.
Personal contents insurance
The rent for University accommodation includes
insurance for loss of personal possessions of up to
£5,000 in respect of claims arising fromfire, flood or
theft within the accommodation area, including
losses by walk-in theft.
Students will be able to arrange additional
cover online at the insurer’s website, for accidental
damage or all risks on high value items such as
iPhones and laptops. For more details, see
www.endsleigh.co.uk/reviewcover
Bedding and bed linen
In University accommodation, beds are provided
with a mattress and pillow. You should provide your
own bed linen and towels. Alternatively, a bedding
pack may be purchased on arrival. Please go to
www.kent.ac.uk/accommodation/ for further details.
Ensure you are fully immunised
In order to achieve maximum protection, it is very
important that you are immunised for meningitis C
and for measles, mumps and rubella (MMR) before
arriving at the University. An open letter for you to
print and take to your doctor explaining the
necessity of these vaccinations is available at
www.kent.ac.uk/medical/
Meningococcal Group C
There has been a small increase in the rate of
meningococcal meningitis and septicaemia in
recent years. Young people attending higher
education for the first time are at greater risk of this
disease, particularly in the first few weeks of their
first term. In the UK there is now a nationwide
immunisation programme through the schools
to vaccinate those most at risk.
To achieve maximum protection you should have
been immunised against meningitis C before
attending the University and we urge you to see
your family doctor to be immunised. If you are
unable to receive immunisation in your home area
we will be able to carry it out on your arrival, but
you must make an appointment to be seen at the
University Medical Centre as soon after your arrival
as possible.
Measles, mumps and rubella (MMR)
During the last few years a number of universities,
including Kent, have seen an increase in cases of
mumps among students. This can be a debilitating
illness in young people with the possible risk of
complications. The Department of Health advises
that all those entering higher education should have
TWO immunisations against MMR. Please ensure
that you are fully immunised before you arrive at the
University. If you have not been immunised, please
arrange this with your family doctor.
Online enrolment
Go to www.kent.ac.uk/gettingstarted/ and follow the
links to Enrol.The enrolment process should take no
more than ten minutes and is simply confirmation of
your details and provision of information we require
in order to register you as a student. You will need:
• Your Kent ID number (on your acceptance letter)
• A passport-style photograph (in .jpg format)
Your offer letter contains your eight-digit Kent ID
number. Input this number when prompted to do so,
together with your date of birth, to access your
individual online enrolment page.
Enrolment is only part of the registration process.
To complete your registration (on your arrival at
Kent), you must report in person at the Registry
building with your passport. See p11 for details.
Submit a photograph
As part of the enrolment process, you will be asked
to submit a passport-style photograph of yourself.
In order to do this you will need to save a
photograph in .jpg format. The system will prompt
you to submit the photograph.
If you experience problems uploading your
electronic photograph, it can be emailed to
[email protected]. Please ensure you
state your name and Kent ID number on the email.
When we have processed your enrolment, you will
be notified by email.
Claimyour Kent IT account
Your Kent IT account provides access to key
services including the Student Data System which
enables you to update your records and view your
timetable, coursework deadlines, marks and results.
Your IT account also gives you access to your Kent
email account, online resources and IT facilities on
campus. Claim your account by following the
instructions at: www.kent.ac.uk/gettingstarted/it.html
Apply for University accommodation
The deadline to apply for accommodation was
30 November 2013. If you need University
accommodation and have not already
applied, you should do so immediately at
kenthospitality.kent.ac.uk/myaccommodation/
Important!
Your photograph MUST
• be head and shoulders only
• on a white background
Please ensure the photograph is clear as it will
be on your KentOne card for the whole period of
your studies and cannot be changed.
7 www.kent.ac.uk
Pandemic influenza
Robust measures are in place to deal with outbreaks
of infectious diseases amongst students and there
is close collaboration between the University
Medical Centre and local Health Protection
Agencies. Please ensure that you have with you
supplies such as paracetamol and paper tissues
to deal with minor illnesses. For further information
about the management of minor illness, visit
the University Medical Centre website at
www.kent.ac.uk/medical/
Student Support and Wellbeing
Student Support Team
You should contact Student Support if you have:
• specific learning difficulties eg Dyslexia
• mobility difficulties
• sensory impairments
• social/comunication difficulties eg Asperger
Syndrome
• medical conditions.
We employ a diverse range of staff to help meet your
requirements:
Examples of help include:
• study skills tuition
• note-taking
• library support.
If you are a disabled student and a UK resident it is
advisable to apply for the Disabled Students’
Allowance, before starting your course. Go to:
www.gov.uk/disabled-students-allowances-dsas
We encourage all new students who have additional
support needs to contact us before the beginning of
the academic year.
Contact details
Canterbury campus
Located in Keynes College
E: [email protected]
T: +44 (0)1227 823158
www.kent.ac.k/studentsupport
Wellbeing Team
The Wellbeing Team offers support to students who
have concerns arising from emotional, psychological
or mental health issues. The Team includes
Counsellors who offer individual counselling
sessions and Wellbeing Advisers who support
students with mental health concerns.
You are invited to make an appointment to meet with
a member of the Team who will listen to your
concerns and consider what support might be
helpful.
Contact details
Canterbury campus
Located in Keynes College
E: [email protected]
T: +44 (0)1227 823206
www.kent.ac.uk/wellbeing
Handy Student Guide
Our Student Guide at www.kent.ac.uk/student
gives you information and links to online tools
you will be using while you’re here.
Visa and immigration information
Student Visitor
If you are coming to study in the UK for no more than
six months, you can apply for a Student Visitor visa.
• If you are a visa national, you must apply for a
Student Visitor visa before you travel to the UK.
• If you are a non-visa national, you may apply for a
Student Visitor visa before you travel to the UK or
you may obtain it at your port of entry (usually the
airport) when you arrive in the UK. It is advisable
to apply before you leave for the UK to avoid
problems at the airport, especially if you have
ever been refused a UK visa in the past.
To find out if you are a non-visa national go to:
www.ukba.homeoffice.gov.uk/visas-immigration/
general-info/non-visa-nationals/
The University will give you a letter confirming the
details of your study at Kent. You will need to submit
this letter with your Student Visitor visa application or
show it to the Border Force Officer when you arrive
in the UK, if you are going to apply at port of entry.
You must not do paid or voluntary work in the UK if
you have a Student Visitor visa. You must be able to
show that you can support yourself financially in the
UK without working or claiming public funds.
See the KentUnion website for more information:
www.kentunion.co.uk/advice/international/
studentvisitorvisas/
Details of the documentation that you need to show
can be found at: www.ukba.homeoffice.gov.uk/
visas-immigration/visiting/student/documents/
Tier 4 Student
If you are coming to study in the UK for more than
six months, or if you wish to work while you study,
you will need to apply for a Tier 4 (General) Student
visa before you travel to the UK.
You will need a Confirmation of Acceptance for
Studies (CAS) from the University in order to apply.
Contact Hazel Lander ([email protected]) to
request a CAS. You must also be able to show that
you have enough money to study and live in the UK
without working or claiming public funds.
Please see the KentUnion website for full details
of how to apply and what documents you need:
www.kentunion.co.uk/advice/
Document checklist
You should have the following documents readily
available when you arrive at the airport or port of
entry. Please ensure these documents are kept in
your hand luggage and not in your suitcase.
• Current passport
• ID Card for Foreign Nationals/Biometric
Residence Permit (if you have one – this only
applies if your current visa was issued in the UK)
• Health certificates (if applicable)
• Proof of your finances
• Acceptance letter
• Accommodation room agreement
University of Kent / Getting Started at Kent 2014 8
ARRIVING AT THE
UNIVERSITY OF KENT
Arriving at the campus
If arriving by car, please park in the car park closest
to your accommodation for unloading. Your car
should then be moved to the visitors’ car park to
prevent traffic congestion (see map on p18). Your
accommodation/room agreement will give details of
your room allocation and the dates of the contract.
Please read the document carefully.
On arrival, please go to the residence where you
have been allocated a room. This is either the
college in which you will live (Rutherford, Darwin,
Keynes or Eliot), Tyler Court or Park Wood
Reception. Please go to Darwin College Reception
for Darwin Houses.
You should have your room agreement available to
show to the receptionist and you need to produce
some personal identification (eg, a passport) before
you will be allowed into your accommodation.
Arriving outside the specified times
If you will be arriving very late at night or in the early
hours, you should book a local hotel or guesthouse
accommodation and move in the following day.
Guesthouse or hotel accommodation in Canterbury
can be booked via Canterbury Visitor Centre – you
can find their contact details on the left.
For any unexpected late arrivals, the University
security service, Campus Watch, is available 24
hours a day on +44 (0)1227 823300 to assist you.
You will need to show your room agreement and
some personal identification to Campus Watch
officers before you will be allowed into your
accommodation.
Students living off-campus
If you are not planning to live in University
accommodation, you should arrive on campus
in time to take part in Orientation activities, which
begin on Thursday 16 January.
Travel information from Heathrow,
Stansted and Gatwick airports
By taxi
If you would to book a private taxi from a UK
airport, visit www.kent.ac.uk/taxibooking
The conditions are as follows:
• You need to make your taxi booking at least
24 hours before the taxi service is required and
before you begin your travels to Kent. This makes
it possible for International Development to
contact you and confirm or cancel your booking.
Please note that International Development is
open Monday-Friday, 09.00-17.00: therefore, if
you wish to take a taxi on Monday, you need to
book your taxi the Friday beforehand.
• You are responsible for payment in sterling to
the taxi driver.
• Cancellation requires 24 hours notice. Please
telephone the mobile phone number given in your
email confirmation, or International Development
on +44 (0)1227 824904 or 824921. Please
remember there may be a time difference.
• If you cannot locate the taxi service at the airport,
please contact the mobile phone number given in
your email confirmation.
• The University accepts no liability to pay the taxi
fare if you fail to meet the booking. You will be
liable to pay the taxi fare if you do not turn up,
or fail to turn up on time for any reason. You
agree to indemnify the University of Kent against
any costs incurred or claims made by the taxi
company.
• There may be additional waiting time and parking
charges applied in exceptional circumstances.
This is left to the discretion of the driver.
We suggest that you do not use the licensed black
taxis that wait outside each airport terminal. They
are priced using the taxi meter and are usually very
expensive.
By train
You can also travel from the airport using train and
London Underground services. Please bear in mind
that there is limited luggage space on the London
Underground (tube) service.
Rail
From Heathrow
You can travel from Heathrow to both campuses by
train. The journey is not direct, and you will need to
use the Underground (Tube) service in order to
Students living in University
accommodation
You should plan to arrive on Wednesday 15 January.
If you are living on the Canterbury campus, it is not
possible for you to move into your accommodation
before this date.
If you cannot arrive at the University until after
this date you must inform the Accommodation Office
in writing, in advance of your intended arrival date,
otherwise it may result in the withdrawal of the offer
of University accommodation.
We regret there is no on-campus accommodation for
family and friends. If you require accommodation for
family and friends during the arrival period, you are
advised to book rooms in a hotel or guesthouse well
in advance. For more details, contact:
Canterbury Visitor Centre
T: +44 (0)1227 378100
E: [email protected]
www.canterbury.co.uk
Coach transfer
Subject to demand, we may organise a
coach transfer from the London Airports
(Gatwick/Heathrow) to the Canterbury campus on
Wednesday 15 January. If this service is offered, we
will send you email notification nearer the time. The
likely cost will be £40 per person (the exact amount
will be confirmed if the service is offered).
9 www.kent.ac.uk
CONTINUED OVERLEAF
cross London. Please be aware that there is very
limited luggage space on the underground service.
London is divided into travel zones: Heathrow is in
Zone 6 and the mainline railway stations are in Zone
1. The high speed service from London St Pancras
offers direct trains into Canterbury West (for
Canterbury) and Ebbsfleet International (for
Medway). Journey times are approximately 55
minutes and 18 minutes respectively.
For more information and timetables:
www.southeasternrailway.co.uk/
Heathrow – London St Pancras – Canterbury West
• Take the Piccadilly line from Heathrow to Kings
Cross St Pancras (approximately 45 minutes).
Kings Cross St Pancras leads directly into St
Pancras International and the route is clearly
signposted throughout the station.
• Follow the signs for Southeastern trains; the
service between London and the county of Kent.
From here, you will be able to catch a direct train
to Canterbury West. Trains to Canterbury usually
depart from platforms 11-13.
Heathrow – London Charing Cross –
Canterbury West
• Take the Piccadilly line to Piccadilly Circus.
Change to the Bakerloo line (brown on the Tube
map) and take a train to Charing Cross station.
From Charing Cross, catch a direct train to
Canterbury West (approximately 90 minutes).
• Please be aware that this service sometimes
divides at Ashford International so you will need to
make sure you are sitting in the correct part of the
train. Station staff will be able to direct you to the
correct section of the train.
On arrival at Canterbury West
Turn right and walk to the end of the road. Cross the
road at the pedestrian crossing and the bus stop is
on the left. Catch the Unibus* directly to the campus.
Heathrow – London Victoria – Canterbury East
• Take the Piccadilly line (dark blue on the Tube
map) to Earls Court. Change to the District line
(green on the Tube map) and take a train to
Victoria.
• Once you leave the train at Victoria, the directions
to Victoria Station are clearly marked. From
Victoria train station, you can catch a direct train
to Canterbury East (approximately 85 minutes).
• When you arrive at Canterbury East, turn right
straight outside the station (do not cross the
bridge opposite the station) and follow the road to
the bus stop. Catch the distinctive, brightly
coloured Unibus service* which will bring you
directly to the campus.
*Please note that the ‘Canterbury Triangle’ buses
(routes 4,4a and 4b) all serve the Canterbury
campus.
From Stansted
By train
We recommend that you take the Stansted Express
train from the airport to Liverpool Street
underground station. The railway station for Stansted
Express trains is located directly below the main
terminal building. Tickets may be bought in advance
online or at the station. Trains depart every 15
minutes and the journey to Liverpool Street takes
approximately 45 minutes.
To book tickets online: www.stanstedexpress.com
Once you arrive at Liverpool Street underground
station, you take the Circle line (yellow on the Tube
map) to:
• Victoria (for trains departing from London Victoria
train station) or
• Embankment (for trains departing from London
Charing Cross train station).
If you are planning to catch the high speed service
from London St Pancras, you need to take the Circle
line to Moorgate (one stop) then change to the
Northern line (black on the Tube map) and travel to
Kings Cross St Pancras. Follow the signs to St
Pancras International; the route is clearly signposted.
From Gatwick
Take the Gatwick Express train to London Victoria
train station (the Gatwick Express rail station is linked
directly to the South Terminal and is a few minutes
from the North Terminal by free transit train). Rail
information and ticket desks are located in the
station and the arrivals areas of both terminals. Non-
stop trains run to and from London Victoria every 15
minutes and the journey takes 30-35 minutes.
For information and tickets call:
0845 850 1530 (UK)
(+44) 208 5282 900 (overseas)
To book tickets online: www.gatwickexpress.com
Email: [email protected]
If you need to get to London Charing Cross, change
at Victoria and take either the District or Circle line to
Embankment underground station. Charing Cross is
a five-minute walk from Embankment and is clearly
signposted.
You can get a map of the underground free of
charge at the information points at Heathrow,
Stansted and Gatwick. For the latest train timetables
and fares please check www.nationalrail.co.uk
We also recommend that you buy a ‘Plusbus’ ticket
at the same time as your train ticket as this will
include the price of travelling on the Unibus. See
www.plusbus.info for further details.
National Express Coach Service
Heathrow
• On arrival at Heathrow, follow the signs for the
Central Bus Station, located between the
Terminals 1 and 3. The terminals are a few
minutes’ walk away from the Central Bus Station
via underground walkways.
10 University of Kent / Getting Started at Kent 2014
Hand luggage
International students should have the following
documents readily available when they arrive at the
airport or port of entry:
• A valid passport, with correct entry clearance, if
appropriate
• Your University of Kent official letter of
acceptance (note: you will need to carry this letter
with you at all times during the Orientation
programme, as it will be required for visa and
registration purposes. It will also be required,
together with your passport, when opening a
British bank account)
• Your accommodation agreement, if applicable
• Your health documents, if applicable. We strongly
recommend that you do not travel with large
amounts of cash. Just bring enough money
to pay for essentials (for example travel costs,
food, stationery and social events) for your first
few days at Kent.
Storage
Due to insufficient storage space, we regret that no
luggage can be accepted or stored at the University
in advance of your arrival. It will be necessary for
your shipping agents to hold back the delivery of
any luggage items until after you arrive and are
personally able to collect or accept delivery of
any items.
Other recommendations
• Do bring some warm clothing
• Don’t bring very valuable items, for example
jewellery
• Bring your laptop with you, but do make sure
it is covered by travel insurance and contents
insurance
• Don’t bring food (meat or dairy products) or
plants. There are very strict controls on bringing
such items into the UK; for further information
please go to www.gov.uk/defra
ARRIVING AT THE UNIVERSITY
OF KENT (CONT)
• There is a travel centre at the bus staion where
you can buy tickets for National Express coaches.
The bus station is open 24 hours a day ad the
travel centre opens from 06.00 until 22.30.
Baggage trolleys are available and there is a lift to
the underground level.
If you are arriving at Terminal 5, you will find a
National Express ticket office in the international
arrivals area. A free transfer between terminals is
available using the Heathrow Express, Heathrow
Connect trains or one of the free bus services.
For the latest timetable and prices see
www.nationalexpress.com/airport/ If you have a
credit card you can buy tickets online (e-tickets). Do
be aware that when you book an e-ticket you usually
have to select a specific coach departure time. Your
ticket may be invalid if your flight is delayed and you
miss your scheduled departure time.
If your flight is delayed and you do miss your coach,
make your way to the travel centre in the bus station
where you may be able to amend your ticket for the
next available departure (there is a nominal charge
for this service). In some cases it may not be
possible to amend your ticket and you will need to
buy a new one. We therefore recommend that you
buy your coach ticket when you arrive at the airport.
From Gatwick
National Express ticket desks are located in both the
North and South terminals. Journey time to Victoria
coach station is approximately 80 minutes.
From Stansted
The bus and coach station is located opposite the
main terminal entrance. Tickets may be bought from
the ticket desk in arrivals in the coach station (open
06.00-01.00), or on board the coach. Coaches
depart from Stansted to Victoria coach station up to
every 10 minutes and the journey takes
approximately 90 minutes.
For passengers with restricted mobility
Many coaches are not wheelchair accessible, but
most will carry wheelchairs for passengers who can
board the vehicle unaided. Please call the Airport
Travel Line on +44 (0)870 574 7777 and choose
option 4 to speak to an adviser.
Canterbury campus
Regular coaches run from Heathrow, Stansted and
Gatwick to Victoria Coach Station. From Victoria
Coach Station you’ll need to board another coach for
Canterbury bus station.
We recommend that you catch the Unibus from
Canterbury bus station to the University. The Unibus
stops at various locations on the Canterbury campus.
You can also use the ‘Canterbury Triangle’ (routes 4,
4a, 4b) to get to the Canterbury campus.
Eurostar services
Take the Eurostar to Ashford International.
Approximate journey times:
• From Paris – 2 hours
• From Brussels – 1 hour 40 minutes
• From Lille – 1 hour.
For more information on timetables and fares,
go to www.eurostar.co.uk
There are regular train services from Ashford
International to Canterbury West train station;
the journey takes approximately 30 minutes.
To catch the bus to campus, turn right from the
station and walk to the end of the road. Cross the
road at the pedestrian crossing and the bus stop is
on the left. The distinctive, brightly-coloured Unibus
goes from the station to the University campus.
(Buses 6a, 6x, 4, 4a and 4x also go up to campus).
From France by car
Take Le Shuttle from Calais to the Folkestone
Eurotunnel terminal. Journey time is about 40
minutes. From the terminal, follow the road signs
to Canterbury (M20/A20). Stay on the A20 until
instructed to join the A260 (signposted Canterbury).
For more information on timetables and fares, go to
www.eurotunnel.com
What to bring with you
Luggage
• Do pay careful attention to your luggage
allowance; it is often cheaper to buy non-essential
items when you are here – keep in mind you will
have to carry your suitcase at some point!
• Label your luggage clearly to include your name,
your home address and your destination in
the UK.
11 www.kent.ac.uk
WHAT TO DO ON ARRIVAL
Register as a student and collect
your ID/KentOne card
Even though you should have already enrolled online
before you left your home country, you will still need
to register as a student when you arrive at Kent: all
students must first enrol online, then register on
campus. For this, the personnel of the Student
Records Office need to see you in person, with
your passport, to check your enrolment details
and to issue you with your student identity card –
the KentOne card (see right for a description).
We are arranging special times for you to register on
the morning of Thursday 16 January. You will be
notified of what time to attend.
Once your KentOne card is issued to you, you
should carry it with you at all times and should show
it to University staff on request. In particular you
must show your KentOne card to security personnel
when requested to do so. This is to assist in
maintaining a safe campus environment for the
benefit of everyone.
The KentOne card
The KentOne card is a multi-functional photo ID card
issued to you on completion of enrolment. The card
enables you to:
• borrow books from the library
• become a member of the Sports Centre
• gain entry to examinations
• participate in student elections.
If you are entitled to a meal allowance, you will need
to show your card each time you visit Rutherford
Dining Hall.
In addition, your KentOne card can be used as a
debit purchasing card. With a KentOne card, you
don’t have to worry about carrying cash with you all
the time. Once you have opened and credited your
account, you can use your card to pay for food,
drink and other items at many campus outlets
including college receptions, the Gulbenkian Café,
Kent Union shops and launderettes.
Every purchase you make with the card gathers
loyalty points, which are converted into extra credit.
Card users are also eligible for special promotions
and are able to obtain discounts from local
companies and retailers. For further details and to
register for the discount scheme, please visit:
www.studentdiscounts.co.uk
How to credit your KentOne card
To keep your account in credit, you can top up
online at https://store.kent.ac.uk/ Alternatively, your
card can be topped up by credit or debit card by
phoning Kent Hospitality on +44 (0)1227 827434
or 823979 (9am-5pm, Monday-Friday, during term
time).
For more information on the KentOne card, visit
www.kent.ac.uk/hospitality/services/kentone
DON’T FORGET...
You can tweet us for help and advice
during Arrivals Weekend.
Follow @UKCStudentLive or
@UKMStudentLive
12 University of Kent / Getting Started at Kent 2014
Tuition fees for non-exchange
students are £6,750
You must ensure that you have made adequate
provision to cover your tuition fees and living costs.
When you arrive, you should open a student bank
account but do be aware that this can take a while.
You should order traveller’s cheques in UK currency
(sterling) to cover your expenses for the first few
weeks.
How to pay tuition fees
Tuition fees can be paid online by visiting
https://epay.kent.ac.uk/epay/
US Federal Stafford loans
The University of Kent will process and receive
US Federal Stafford loans for students who are US
citizens. Please visit: www.kent.ac.uk/scholarships/
foreignloans or for more details, contact:
Foreign Loans Unit
T: +44 (0)1227 824750 or 823233
E: [email protected]
International Development
T: +44 (0)1227 827994
E: [email protected]
How to pay accommodation fees
Payment for the full amount due for the term
must be received on the dates quoted in your
accommodation agreement.
Making a payment
• The University will accept bankers’ drafts and
bank payments. However, personal cheques
will no longer be accepted
• Cash will only be accepted at the University
Income Office – please do not send cash
by post
• Please ensure that your full name and student
number are quoted on all payments
• The University bank details can be found on
the finance website at www.kent.ac.uk/finance/
payments/makingpayments.html
Online payments
Accommodation fees can be paid online by visiting
https://epay.kent.ac.uk/epay/
Non-payment of fees
If you do not pay your fees within the given
time frame, you will be deregistered and will
be withdrawn from your course without any further
opportunity to study. You will have no recourse to
University resources, including accommodation
and all email and access requirements.
Late payment supplements of 1.5% of the
outstanding balance will be added to unpaid
accounts and there will be a charge for declined
instalment payments.
Opening a bank account
We recommend you open a bank account as soon
as possible after you arrive on campus as it is safer
to deposit the money with a bank than to carry or
leave large sums of money in your room.
It can take up to two weeks to fully open a bank
account when you first arrive in the UK. We would
advise you to organise your new bank account in
your home country prior to leaving.
You can set up a preliminary account over the
Internet with one of the banks on campus before
you arrive (you should allow at least two weeks for
an Internet account to be set up properly).
The main banks in Britain each have a branch in the
city of Canterbury; they are Barclays, Lloyds, TSB,
HSBC, NatWest and Santander. NatWest and
Santander also have branches on the Canterbury
campus.
You are advised to make enquiries of each bank to
identify the most favourable terms offered. Support
is given to students who are opening accounts.
To open your account you will require:
• ID (usually your passport)
• evidence of your home address
• evidence of your accommodation address in Kent
• either your acceptance letter or proof of
registration on your programme of study.
Financial planning
Both the University and the Student Advice and
Information Service advise you to put together a
budget when you first arrive at Kent. It might seem
difficult or boring, but in the long run it is definitely
worth knowing how much you have to spend and
keeping track of where your money goes.
What happens if I get into difficulties?
If you have concerns about your financial position,
or you find yourself in difficulties, ask for help sooner
rather than later. It is much easier to sort out any
financial problems before they accumulate. You
are more likely to get a sympathetic reception from
banks and other creditors if you explain the situation
as soon as possible.
Should you get into trouble there is a range
of advice and support available. Please visit
www.kent.ac.uk/finance-student/student-finance-
guide/index.html or contact the Student Advice
and Information Service.
MONEY MATTERS
www.kent.ac.uk 13
Healthcare
Registering with a doctor
Students on a course of study for the spring
semester can register with a doctor. Before you
arrive at Kent you can register online at:
www.kent.ac.uk/medical
Students who live on campus (or within six miles
of campus) should register with the University
Medical Centre in order to use the facilities,
otherwise only emergency treatment will be
available. The Medical Centre is located in Giles
Lane and is open from 08.00am-18.00pm Monday-
Friday and 18.00pm-21.00pm, Tuesdays and
Thursdays (in term-time). T: +44 (0)1227 469333.
If you call the University Medical Centre out of
hours, you will hear a recorded message which
provides the number for a doctor’s call-out service:
03000 242424.
The University Medical Centre is closed between
18.30pm-08.00am weekdays and all day on
Saturday, Sunday and Bank Holidays. If you have an
urgent medical problem when the medical centre is
closed, please dial 111 – the NHS Out of Hours
number. You can call this number free of charge
from any phone, including mobiles.
Medical emergencies
If there is an emergency on campus you should call
Campus Watch emergency service on 3333 (from
a campus phone) or +44 (0)1227 823333 (from a
mobile). If someone has had a serious accident,
or you think they may be suffering from a life-
threatening or serious medical emergency (such as
a heart attack), call an ambulance immediately
dialling 999. Calls are free from any phone.
University Nursing Service (UNS)
You will find the University Nursing Service in Room
EG3, Keynes College. The facilities are available to
all students at the University. It is open seven days
a week during term-time from 7am until midnight
(and for urgent medical problems after midnight)
and is staffed by nurses.
The UNS is available to students for support,
advice, treatment of minor illness and injury
and contraceptive advice (including emergency
contraception supplies). The service provides
a ‘drop-in’ facility (ie no appointment is necessary),
to discuss health problems with the nurse and
receive treatment where appropriate.
We also provide nursing care for up to two
in-patients. You may be offered a bed in the
University Nursing Service rooms if the doctor or
nurse feels it is appropriate. The UNS has an
informal atmosphere, not like a hospital ward. If you
need to stay in the UNS you will have your own
room. There is a day room with television and a
supply of magazines and books.
Travel cards
Rail
A Young Persons Railcard is available from National
Rail. It entitles the holder to save on the cost of
most rail journeys. For further information, see
www.16-25railcard.co.uk
Coach
A student 16-25 coach card saves on the cost of
travel and is available from National Express.
For details see www.nationalexpress.com/
waystosave/young-persons-coachcard.aspx
Bus
The University subsidises the Stagecoach Unibus
service and the Student Unirider ticket, which is
offered at a substantial reduction to all registered
students. These are available to purchase direct
from the Stagecoach office at Canterbury bus
station. Further information can be obtained from
www.kent.ac.uk/estates/transport/bus
Oyster card
The University of Kent has registered with the
TfL Oyster Card scheme, which enables eligible
students to travel by train at a reduced rate. Please
visit the Student Records Office Oyster Card web
page at www.kent.ac.uk/student-records/
students/oyster-card.html for further information and
to register.
Where to eat
Woody’s, situated in Parkwood, is a great place to
eat, watch football or meet friends before heading
to the Venue. Woody’s is host to regular live music,
quizzes and comedy nights and the good quality
food and drink, plus the friendly faces will make you
feel right at home.
Rutherford Bar, situated in Rutherford College, is the
best place on campus for a light lunch, an afternoon
coffee or an early evening drink. Into the evening
Rutherford hosts regular karaoke, live music, open
mic nights, games and a variety of themed events.
The Vista Café is situated within The Pavilion next to
the sports pitches. It serves pre or post-game meals
and drinks plus it’s the perfect place to come and
enjoy any sporting match either on the pitch or on
our huge plasma screen TVs.
The Library Café and the Sports Pavilion Café are
conveniently placed to allow you to buy a coffee and
a slice of cake and a lunchtime sandwich.
Rutherford College Dining Hall, a traditional
cafeteria-style outlet, is located in the centre of
the college and offers a wide range of breakfast,
lunch and evening meals, with a new menu every
day including vegetarian dishes and an extensive
salad bar.
Bag it, located in Rutherford, offers a choice of
freshly made sandwiches and baguettes, with an
online ordering service.
LIVING AT KENT
CONTINUED OVERLEAF
University of Kent / Getting Started at Kent 2014 14
15 www.kent.ac.uk
Origins Bar and Bistro, on the first floor in Darwin
College, is the only Tex-Mex style outlet on campus
and offers Mexican-inspired fajitas and Texan-style
burgers.
Dolche Vita, in Keynes College, has an extensive
menu offering a range of flavours and fusion dishes
from across the world. As well as a range of made-
to-order dishes, a wide selection of hot and cold
drinks, sandwiches and savoury snacks are
available.
K-Bar, located in Keynes College (opposite Dolche
Vita), offers customers a relaxed setting for any
occasion. With comfortable seating inside or
outside, K-Bar is the perfect place to meet friends
or colleagues for a cooked-to-order Chicago Town
pizza.
Mungo’s Bistro, located in Eliot College, has a great
ambience, and offers freshly made sandwiches and
made to order dishes, including a range of desserts.
Rum Tum’s shop, located near to Eliot College
reception, sells hot and cold drinks, sandwiches
and baguettes, pies and pastry products, sweet
and savoury snacks and confectionery.
Revive Café is situated in the heart of the
Woolf academic building and offers a mixture
of tempting refreshments, comfortable seating
and a vending hub.
Create Café, in the Marlowe Building, is the newest
outlet on campus and the place to go for freshly
made sweet and savoury pancakes. Also available
are pasties, paninis, jacket potatoes and hot/cold
drinks.
For opening times and downloadable menus, please
visit www.kent.ac.uk/catering/index.html
Eating out in Canterbury
Canterbury offers an extensive choice of
restaurants, supermarkets, greengrocers, and a
range of fast food and take-away outlets. Around the
city centre, a five-minute bus ride or a 20-minute
walk from the campus, you can find restaurants
serving speciality dishes from: Arabia (halal),
Belgium, China, France, Greece, India, Italy, Mexico,
Spain, Thailand and Vietnam, as well as seafood
and vegetarian dishes.
You will also find traditional meals served in pubs,
fish and chip shops, burger bar chains and kebab
shops. In Canterbury you will be spoilt for choice.
Self-catering
Shopping
Kent Union runs two general stores, an
off-licence and a clothing shop on campus.
Essentials (situated on central campus) and
Park Wood Essentials (situated in Park Wood)
sell the usual convenience products as well
as sandwiches, salads and hot pastries.
Extras, which you can find next to Essentials, sells a
range of wines, beers and spirits. It also has a DVD
rental service, plus a range of greetings cards and
small gifts. UNIque stocks University of Kent clothing
and memorabilia.
Kent Union operates a number of coffee shops
across campus, including one in the library, perfect
for lunch when you’re hard at work.
Around Canterbury, major supermarkets offer a
range of foodstuffs to satisfy different tastes and
different budgets. Among others, you can find Asda
(which sells halal meat), Morrisons, Sainsbury’s,
Tesco, Waitrose and Aldi.
Thai’s R Us supplies specialist oriental provisions,
while just off the High Street you can find Canterbury
Wholefoods who supply a wide range of healthy and
organic foods.
Grocery bus
The grocery bus provides a direct service to the
main supermarkets (Asda and Sainsbury’s) for
students who wish to do their grocery shopping
there. Other large shops in the vicinity of Asda are
Lidl, Argos, Carphone Warehouse, PC World,
Halfords, Currys and TK Maxx.
Telephone calls
There are a number of public payphone services
available on campus. These phones accept coins,
phone cards, and credit and debit cards. To call
home, we recommend using phone cards for
overseas calls, which can be purchased from the
campus shop.
Dialling abroad
You need to dial ‘00’ + country code + area code
(without the initial ‘0’) + the local number.
Dialling in the UK
• If you were phoning London from Canterbury, you
need to include the area code ‘020’.
• The area code for Canterbury is ‘01227’ but if you
are making a local call in the Canterbury area, you
do not need to include the code.
• All UK mobile numbers begin with ‘07’.
• UK numbers: 118 500
• International numbers: 118 505
Useful numbers
To look up a telephone number in the UK, you can
go to www.thephonebook.bt.com or call directory
enquiries (call charges apply).
• UK numbers: 118 500
• International numbers: 118 505
Mobile phones
• The most popular networks are Vodafone, O2,
Orange, Virgin and T-Mobile.
• International calls from mobiles will be expensive,
so beware!
• ‘Pay As You Go’ – you pay for the handset and
SIM card and then pay for each call you make.
You will then need to ‘top-up’ with vouchers
(available from many shops) or by debit/credit
card with the network provider. Some networks
allow you to top-up using ATM machines.
• ‘Contract phones’ – you don’t pay for the handset
but for the monthly line rental. This is debited from
your bank account. Most contracts include free
minutes (either all day or during the evenings).
Usually, you have to take a minimum 12-month
contract, which can cause problems for
international students.
Telephone using your computer
It is possible to make cheap telephone calls from
a study bedroom using your computer. Skype or
Freewire are both available.
For further information see
www.kent.ac.uk/itservices/sbs
Security
We have specially trained security officers who
patrol the campus 24/7, comprehensive CCTV
coverage and a 24-hour service in each college.
There is also an on-campus security service, which
means you can be accompanied, on foot, by a
security guard, at any time of the day or night. We
also offer a term-time, late night bus service to local
towns. Personal attack alarms are also available
from our security centre, Campus Watch.
Campus Watch is available 24/7 and is located near
the banking complex. It can be contacted on
extension 3300 (+44 (0)1227 823300 from a mobile).
The Security Manager is available on extension 3829
(+44 (0)1227 823829 from a mobile) for confidential
matters or advice.
The University is served by a police community
support officer who is available for advice on
+44 (0)1227 868252. Look out for notices of
the dates of surgeries on campus.
If an emergency service is required, use extension
3333 from a campus phone, or call 01227 823333
from a mobile.
LIVING AT KENT (CONT)
CONTINUED OVERLEAF
16 University of Kent / Getting Started at Kent 2014
LIVING AT KENT (CONT)
Insuring your belongings
Student rent includes insurance for loss of
personal possessions up to £5,000 in respect of
claims arising from fire, flood or theft within the
accommodation area, including losses by walk-in
theft. Students will be able to arrange additional
cover online at the insurer’s website, for accidental
damage or all risks on high value items such
as iPhones and laptops. For details, see
www.endsleigh.co.uk/reviewcover
Television licence
If you wish to use a television, or watch live TV on
your computer (on-campus or off-campus), it is a
legal requirement to obtain a TV licence. Failure to
do so can lead to a fine of up to £1,000. Please
note: this includes live TV broadcasts on BBC iPlayer
and other internet services.
If you are watching or downloading programmes
that have already been broadcast (using BBC
iPlayer or other internet services), you may do so
without a TV licence.
TV reception may vary across campus and
television aerial points are not available in some
University accommodation. However digital TV,
broadcast over the internet, can be viewed from
your personal computer (subject to the licensing
laws described above).
Students living on the Canterbury campus can
watch TV through their computer from their bedroom
(the IPTV service is accessible via the free
‘study bedroom service’ from all on-campus
accommodation). For more information see
www.kent.ac.uk/itservices/sbs
Further information on buying a TV licence
can be found at: www.tvlicensing.co.uk/studentinfo
Working in Kent
Jobshop
Kent Union Jobshop is a free service for students at
Canterbury. It advertises a wide range of available
positions and provides work opportunities from local
part-time vacancies in term-time, to national and
international employment opportunities during
vacations and temporary positions throughout the
year. The Jobshop team is also able to give you
advice on employment issues, such as national
insurance, taxation and creating a CV.
International students who have the correct visa
stamp or sticker (see p7) are allowed to work part-
time during term time (up to 20 hours per week) and
full time during the vacation.
Entertainment
The Venue and The Attic, run by Kent Union are
student-only venues located in the centre of campus
and play host to a variety of entertainment to suit
every genre of music.
Recently refurbished, The Venue is open four
nights a week, offering two floors of state-of-the-art
design, sound and lighting where lots of different
club nights are held, from commercial to cheese,
dance to disco and a variety of theme nights. It has
played host to a huge range of acts including Zane
Lowe, Ministry of Sound, Florence and the Machine,
Pendulum, Coolio, Reggie Yates, S Club and stars
of The X Factor. The Venue has won a number of
awards for its efforts in maintaining a safe
environment and looking after the welfare of its
customers, including the ‘Best Bar None’ award.
The Attic, which opened in 2010, is the place for live
entertainment including local student bands and
mainstream bands, DJs and musicians. Open four
nights a week, it hosts the more niche entertainment
nights such as Jazz, Comedy, Trance, Dubstep and
Drum n Bass so there will be something on offer for
you to enjoy every week.
Woody’s is host to regular live music, quizzes and
comedy nights and Rutherford Bar, in Rutherford
College, hosts games and live music nights as well
as a fantastic open-mic night where you can show
off your talents in comedy, music or literature.
Theatre/cinema
With its welcoming foyer and café bar, the
Gulbenkian is a meeting place for students, staff
and the general public. The theatre has a capacity
of 340 and presents professional, student and
amateur shows throughout the year.
The lively licensed café bar is a favourite haunt for all
members of the University community, as well as the
general public. It is open Monday to Friday
8am-10pm, Saturdays noon-10pm, and Sundays
5pm-9pm, serving fresh food and delicious drinks.
The Gulbenkian Cinema is a public cinema in
the Gulbenkian complex, open to students and the
general public. It is Kent’s independent film theatre
showing new mainstream and non-mainstream
releases as well as archive and foreign language
films not otherwise available in the region. Join the
GulbCineClub for cheaper cinema tickets.
For further information see:
www.thegulbenkian.co.uk
Music
Are you interested in music? Do you sing or play a
musical instrument? At Kent, students of all subjects
can get involved in the flourishing programme of
extra-curricular music-making on the Canterbury
campus, including choirs, orchestras, concert and
big bands.There is also a new centre for music
performance, the Colyer-Fergusson Building.
Visit the music website on www.kent.ac.uk/music to
get information about the exciting range of activities
and events. You can also find details about how to
use the practice rooms on the Canterbury campus.
Sport and Recreation
New start, new you! Sport, physical activity and
recreation are a big part of student life here at the
University of Kent and the Canterbury campus
offers a wide range of facilities and activities.
Facilities include a gym, two multi-purpose sports
halls, squash courts, outdoor artificial and grass
pitches and a sports pavilion. Our services also
include fitness programmes, courses and
workshops, nutrition consultations, leagues/
competitions and nearly 40 aerobic and dance
classes every week. There is plenty of opportunity
for everyone to stay active and entertained.
Visit www.kent.ac.uk/sports for details of the types of
membership available and how to join.
17 www.kent.ac.uk
STUDYING AT KENT
For information on plagiarism and the correct way to
quote material, you should consult your course tutor
and the guide to Academic Integrity, published by
the University at: www.kent.ac.uk/ai/students/
whatisplagiarism.html
IT and computing services
Student PCs on campus
A range of standard Windows and specialist
software is available for use on student PCs to
support your studies. Black and white printing is
widely available as well as specialist colour and
A3 printing. View a full list of the software provided:
www.kent.ac.uk/itservices/pcs/
Your own PC
To check which computer operating systems
are supported and can be connected to the
Kent network, visit www.kent.ac.uk/itservices/sbs/
PCs need to be protected from viruses and security
threats before connecting to the Kent network: the
University provides free anti-virus software and
advice to all students. For more information, see
www.kent.ac.uk/itservices/secure/
Connect from study bedrooms
You can connect your PC to files and printers,
the web (with some security restrictions),
telephone services and digital TV (your own
TV licence is required if you wish to watch live
TV, see p16).
Wireless access
If you have a laptop with wireless capability, it is
possible to connect it to the Internet (with some
security restrictions) and access resources and
files on the Kent network when on campus.
IT support
Assistance in using IT at Kent is available online, by
email or face-to-face at help points on campus. User
guides are available on the IT website, to assist you
through the process of accessing and using Kent IT
services: www.kent.ac.uk/itservices/students
Improve your IT and study skills
Training workshops and courses run throughout the
year. For details see: www.kent.ac.uk/student/skills
Teaching and learning
Some international students may find the methods of
teaching and learning at Kent different to those of
their home institutions. In the UK, education is
essentially ‘student-centred’, which means that you
have responsibility for your own learning. Tutors,
lecturers and other staff will assist and help you
throughout your studies, but it is for you to organise
your work and set your own deadlines and – when
you have problems understanding or you experience
difficulties – seek out a tutor and ask for help.
Regardless of the type of programme you are
studying, you will be expected to research and
read widely. The formal classroom situation is only a
small part of degree study here, where learning will
be through various activities:
• Formal lectures, which will require you to
take notes, are usually delivered on specialist
subjects to large groups of students together.
There is no talking or asking questions during
lectures.
• Seminars are discussion groups with a lecturer
and a small group of students and are altogether
less formal. You may be requested to present a
paper, or lead a discussion. Learning in seminars
is a valuable experience as it builds your
confidence to ask questions, put forward views
and defend and explain your own understanding
and ideas.
• Another learning activity you will experience is
working in groups on a project that is assigned by
your tutor or something that your group are asked
to choose. Group work offers a valuable learning
experience of the subject matter under review. It
also gives you the opportunity to develop the skills
required to successfully work with others:
interpersonal, social and team building skills.
• Tutorials are when you meet with your personal
tutor to discuss your academic progress. These
meetings are important as they allow your tutor to
evaluate your progress and to identify any issues
you may have, either related to your studies or any
personal problems you might be experiencing.
Plagiarism
Plagiarism is a serious offence, which the University
wishes actively to identify and prevent. Measures are
in place to help students to recognise and avoid
plagiarism in their own work. The University also
makes use of a new national plagiarism detection
service, which will allow it to check any piece of
work for plagiarism before it is marked. It will be
necessary for you to provide an electronic copy
of some or all of the work that you submit for
assessment, which will be uploaded into the
detection facility.
18 University of Kent / Getting Started at Kent 2014
The Student Learning Advisory
Service (SLAS)
The Student Learning Advisory Service (SLAS) is a
free and friendly source of academic guidance and
information for all students from any discipline. The
Service is a resource for students who are interested
in developing more effective approaches to study, or
who would like help with a specific study-related
issue.
SLAS is part of the Unit for the Enhancement of
Learning and Teaching (UELT). We offer the
following:
• Individual and confidential study guidance:
any student or small group of students wishing to
improve their learning can make an appointment
with a learning adviser
• Off-campus advice: if you are unable to
come to campus, we can arrange a telephone
appointment for you or you can email us on
[email protected]
• Maths and stats support
• Workshops: during the spring term, we provide
you with a series of generic workshops on study
skills such as: academic writing, planning and
writing essays, referencing, planning and writing
dissertations, time management, revision and
exams
• Workshop details are posted in advance on
the web at www.kent.ac.uk/student/skills or
can be found on the Student Data System
• Learning resources: free leaflets and books to
borrow on study skills and techniques and online
resources including study skills guides.
SLAS is based on the Canterbury campus behind
the Grimond Building. Further information can be
found on the website at www.kent.ac.uk/uelt/learning
T: +44 (0)1227 824016
E: [email protected]
Student Advice and Information
Service
You can get free, confidential advice from
your students’ union. The Student Advice and
Information Service is here to offer help to you
whilst you are studying. No matter what the
problem, they will be able to help or refer you
to an organisation that can. You can contact them
either by appointment, via drop-in sessions, by email
or telephone.
The Advice and Information Service is open
Monday-Friday, 9am-6pm. There is a drop-in service
on Monday, Wednesday and Friday from 2pm-4pm.
Please note that the Service can only deal with very
quick and straightforward queries at the drop-in
service. If your problem is more complex, you will
need an appointment.
To make an appointment call: +44 (0)1227 824824
or email [email protected]
Advice line: +44 (0)1227 827724, from Monday to
Friday between 9am and 6pm. (Please do not use
the advice line to make an appointment.)
For further information, please visit
www.kentunion.co.uk/advice
Counselling Service
The Counselling Service provides a team of
impartial professionals who are trained to help
you work through difficult and stressful situations,
whether personal or work-related – and your
confidentiality is assured.
The Canterbury office is open from 9am-5pm from
Monday to Friday. Appointments can be made by
visiting the main office in Room Ig.2 in Keynes
College, by phoning extension 3206 or by emailing
[email protected]
In addition to individual counselling sessions, there
is the opportunity to take part in groups, workshops
and courses available on: Managing your Stress,
Assertiveness, Coming to Terms with Bereavement,
Confidence Building, and Motivation.
STUDY GUIDANCE
AND SUPPORT
19 www.kent.ac.uk
Student support and wellbeing
Students with mobility difficulties, specific learning
difficulties, such as dyslexia, medical and sensory
impairments or mental health issues can receive
guidance and personal support from the student
support and wellbeing service. We encourage you
to contact us at an early stage in your application,
so we can discuss any needs you may have.
We encourage you to disclose any condition that may
have an adverse effect on your chosen course of
study. We can advise you on funding allowances,
such as the Disabled Students’ Allowance, and any
other matters of concern.
For more information, please see
www.kent.ac.uk/studentsupport
www.kent.ac.uk/wellbeing
Multi-faith support
Our chaplains make a creative contribution to
the whole spectrum of University life through
their involvement with student societies, academic
departments and decision-making bodies.
The Chaplaincy is multi-faith, with three full-time
chaplains (Anglican, Catholic and Pentecostal) and
more than ten part-time members who serve all the
main Christian denominations as well as the Jewish,
Islamic and Buddhist faith communities on campus.
Further information is displayed on the
Chaplaincy noticeboards in all the colleges
and on www.kent.ac.uk/chaplaincy or can be
obtained by calling extension 7491.
Students’ Union
Kent Union is a democratic body run by
students for students, providing services including
representation, advice, student activities and
training. It also runs one of the most successful
student union shops in the country, a nightclub with
bistro bar and a pub-style bar known as Woody’s.
These commercial outlets also provide employment
for students wishing to earn extra money alongside
studying for their degree. The Jobshop (see p16), is
also run by the Union together with a whole host of
volunteering schemes (see right for more details).
Kent Union has many societies for overseas
students, such as Afro-Caribbean, Hellenic,
Japanese, East African, Malaysian and Bruneian
Societies. It also has a wide range of general
interest societies, such as Tai Chi, Cooking, Salsa
and Film, to name but a few. If you cannot find a
society that reflects your interests, then Kent Union
offers help and financial support for you to start
your own.
The Union also operates a Student Advice and
Information Service. See p18 (left) for further details.
Volunteering
Kent Union runs a host of volunteering schemes,
including the award-winning Kent Student
Certificate for Volunteering (KSCV), which formally
acknowledges the efforts of student volunteers. It
offers you the chance to make a positive impact on
the lives of others, whilst gaining valuable
experience to boost your CV.
Volunteering gives you the opportunity to meet
people and make new friends on campus, in the
local community and in sections of society that you
may never have come into contact with before. There
are many opportunities to get involved on campus,
whether it be through student societies, being a
course representative, or RAG fundraising (‘Raise
and Give’).
Library
The Templeman Library is stocked with over a million
books, periodicals and other essential resources as
well as providing specialist collections in a number
of areas. It also has:
• links to text journals, ebooks and other online
resources
• free wireless web access and around 300
public PCs
• a laptop and netbook loan scheme
• presentation rooms with data projectors
• group study areas
• video and DVD players
• a café with wireless network access and
public PCs
• helpdesks offering support and advice.
To help you in your studies, the library is open late.
Hours are until midnight on weekdays and 3am
during the summer revision period. The library is
being extended to expand its lending facility to
students. It will remain open during the development
work and library services will be delivered as usual.
Further information
www.kent.ac.uk/library
Information Services www.kent.ac.uk/is
20 University of Kent / Getting Started at Kent 2014
to Canterbury
to Whitstable
through
road
to Whitstable and Herne Bay
No through
road
to Canterbury
No
WOOLF
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TYLER
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DARWIN
COLLEGE
RUTHERFORD
COLLEGE
ELIOT
KEYNES
COLLEGE
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PARK WOOD COURTS
COLLEGE
PARK WOOD
ADMINISTRATION
WOODLANDS
ACCOMMODATION
OFFICE
KENT
UNION
P
VISI TORS’
CAR PARK
P
MAP
A28
CANTERBURY CAMPUS
21 www.kent.ac.uk
to Canterbury
to Whitstable
through
road
to Whitstable and Herne Bay
No through
road
to Canterbury
No
WOOLF
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KENT BUSINESS
SCHOOL
TYLER
COURT
DARWIN
COLLEGE
RUTHERFORD
COLLEGE
ELIOT
KEYNES
COLLEGE
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PARK WOOD COURTS
COLLEGE
PARK WOOD
ADMINISTRATION
WOODLANDS
ACCOMMODATION
OFFICE
KENT
UNION
P
VISI TORS’
CAR PARK
P
CONTACTS
For a full listing of all academic schools and departments within the
University please see www.kent.ac.uk/departments/
Faculty of Sciences
Marlowe Building, University of Kent
Canterbury, Kent CT2 7NR
T: +44 (0)1227 764000 (switchboard)
www.kent.ac.uk/stms
Financial Aid Office
The Registry, Room G43, University of Kent
Canterbury, Kent CT2 7NZ
T: +44 (0)1227 823488/824876/823851
E: [email protected]
www.kent.ac.uk/finance-student
Graduate School
Cornwallis South East
University of Kent
Canterbury, Kent CT2 7NF
T: +44 (0)1227 827838 (all enquiries)
www.kent.ac.uk/graduateschool/
Gulbenkian (cinema, theatre, café)
University of Kent
Canterbury, Kent CT2 7NB
T: +44 (0)1227 769075 (box office)
E: [email protected]
www.gulbenkian.co.uk
Income Office
The Registry, University of Kent
Canterbury, Kent CT2 7NZ
T: +44 (0)1227 824242
E: [email protected]
www.kent.ac.uk/finance/offices/income.html
IT Services
Templeman Library, University of Kent
Canterbury, Kent CT2 7NU
T: +44 (0)1227 824999 (IT and Library support desk)
E: [email protected]
www.kent.ac.uk/itservices
International Foundation Programme
Cornwallis West, University of Kent
Canterbury, Kent CT2 7NF
T: +44 (0)1227 827648
E: [email protected]
International Development
The Registry, University of Kent
Canterbury, Kent CT2 7NZ
T: +44 (0)1227 824904
F: +44 (0)1227 823247
E: [email protected]
E: [email protected]
Canterbury campus
Accommodation Office
Kent Hospitality, Tanglewood, Giles Lane
University of Kent
Canterbury, Kent CT2 7LX
T: +44 (0)1227 766660 (Direct line)
F: +44 (0)1227 823965
E: [email protected]
Banks
Banking Hall, University of Kent
Canterbury, Kent CT2 7NQ
T: 0845 303 7001 (NatWest Bank)
Careers and Employability Service
University of Kent, Canterbury
Kent CT2 7ND
T: +44 (0)1227 764000 ext 3299
E: [email protected]
Centre for English and World Languages
Including Kent International Pathways
Room C1.7, Keynes College,
T: +44 (0)1227 824401
T: +44 (0)1227 827554
E: [email protected]
www.kent.ac.uk/cewl
Chaplaincy
Rutherford College, University of Kent
Canterbury, Kent CT2 7NP
Dean of Chaplains
Rutherford College S3N1 (office)
T: +44 (0)1227 827491
E: [email protected]
College Masters
Master of Darwin College
Dermot O’Brien
T: +44 (0)1227 827650
E: D.L.O’[email protected]
Master of Eliot College
Stephen Burke
T: +44 (0)1227 823320
E: [email protected]
Master of Keynes College
Sian Stevenson
T: +44 (0)1227 827453
E: [email protected]
Master of Rutherford College
Dr Peter Klappa
T: +44 (0)1227 823470
E: [email protected]
Master of Woolf College
Dermot O’Brien
T: +44 (0)1227 827650
E: D.L.O’[email protected]
Employability Points Scheme
Kent Innovation & Enterprise
Kent Enterprise Hub
University of Kent
Canterbury, Kent CT2 7NJ
T: +44 (0)1227 823109
E: [email protected]
www.kent.ac.uk/employabilitypoints
Equality and Diversity Office
The Registry, University of Kent, Canterbury
Kent CT2 7NZ
T: +44 (0)1227 827825
E: [email protected]
Estates Department
University of Kent, Canterbury, Kent CT2 7NN
T: +44 (0)1227 823209 (helpdesk open 08.00-16.30)
F: +44 (0)1227 761404
E: [email protected]
For parking enquiries:
T: +44 (0)1227 823609
E: [email protected]
22 University of Kent / Getting Started at Kent 2014
www.kent.ac.uk 23
Medical Centre
Giles Lane, Canterbury, Kent CT2 7PB
T: +44 (0)1227 469333 (practice number)
E: [email protected]
www.kent.ac.uk/medical
Oaks Day Nursery
For information and application forms contact:
Christine Comper
Nursery Manager
The Oaks, Giles Lane
Canterbury Kent CT2 7LX
T: +44 (0)1227 827676 (direct line)
Recruitment and Admissions Office
The Registry
University of Kent
Canterbury, Kent CT2 7NZ
T: +44 (0)1227 827272 or 0800 975 3777
E: [email protected]
Safety, Health and Environment Unit
Keynes College, University of Kent
Canterbury, Kent CT2 7NP
T: +44 (0)1227 823980 (main enquiries)
www.kent.ac.uk/safety
Security
Security staff are on duty 24 hours per day, 365 days
per year and can always be contacted on extension
3300.
Control room
T: +44 (0)1227 823300
Supervisor
T: +44 (0)1227 823060
Emergencies
T: +44 (0)1227 823333
Security Manager
T: +44 (0)1227 823829
Prefix extension numbers by +44 (0)1227 82 if
calling from a mobile phone or off-campus.
Police Community Support Officer
Mike Bradbury, the local PCSO, is based at
Canterbury Police Station in Old Dover Road.
T: +44 (0)1227 868253
M: 07772 225942
Student Advice Centre
Students’ Union (Kent Union)
Mandela Building
University of Kent, Canterbury
Kent CT2 7NW
T: +44 (0)1227 824200 (appointments only)
T: +44 (0)1227 827724 (advice line only)
F: +44 (0)1227 824204
E: [email protected]
Student Start-Up & Incubation
Kent Innovation and Enterprise
Kent Enterprise Hub
University of Kent
Canterbury, Kent CT2 7NJ
T: +44 (0)1227 824641 (general enquiries)
E: [email protected]
www.kent.ac.uk/enterprise/students/enterprise-
hub.html
Student Learning Advisory Service
UELT Building, University of Kent
Canterbury, Kent CT2 7NQ
T: +44 (0)1227 824016
E: [email protected]
www.kent.ac.uk/learning
Student Records and Examinations
The Registry
University of Kent
Canterbury, Kent CT2 7NZ
T: +44 (0)1227 823485
E: [email protected]
E: [email protected]
www.kent.ac.uk/registry/student-records/
Student Support
Keynes College, University of Kent
Canterbury, Kent CT2 7NP
T: +44 (0)1227 823158
F: +44 (0) 1227 824450
E: [email protected]
www.kent.ac.uk/studentsupport
Wellbeing Team
Room IG2, Keynes College
University of Kent, Canterbury, Kent CT2 7NP
T: +44 (0)1227 823206 or
+44 (0)1227 764000 ext 3206
E: [email protected]
www.kent.ac.uk/wellbeing
Undergraduate Office for
Humanities and Social Sciences
The Registry, University of Kent
E: [email protected]
Jobshop
Mandela Building
University of Kent
Canterbury, Kent CT2 7NW
T: +44 (0)1227 824251
E: [email protected]
www.kentunion.co.uk/jobs/
Kent Business School
University of Kent
Canterbury, Kent CT2 7PE
T: +44 (0)1227 827726 (Reception)
F: +44 (0)1227 761187
www.kent.ac.uk/KBS
Kent Sport
Sports Centre
University of Kent
Canterbury, Kent CT2 7NL
T: +44 (0)1227 827430
T: +44 (0)1227 823623
E: [email protected]
www.kent.ac.uk/sports
www.facebook.com/UniKentSports
KentOne Student Card
KentOne desk
The Registry
University of Kent
Canterbury, Kent CT2 7NZ
T: +44 (0)1227 823979 or 827434
E: [email protected]
Kent Union
Students Union
Mandela Building
University of Kent
Canterbury, Kent CT2 7NW
T: +44 (0)1227 824200 (Main Reception)
www.kentunion.co.uk
Library
Templeman Library, University of Kent
Canterbury, Kent CT2 7NU
T: +44 (0)1227 824999 (general queries)
E: [email protected]
Making Music at Kent
Colyer-Fergusson Building
University of Kent
Canterbury, Kent CT2 7NB
T: +44 (0)1227 827335
www.kent.ac.uk/music
24 University of Kent / Getting Started at Kent 2014
Wed 15 January 2014 Arrive on campus and move into accommodation. You can collect
your keys from the reception of your accommodation. You will need
to bring your room agreement and some identification, eg, passport.
Thu 16 January 2014 10.00-12.30
Arrive at Student Reception, Registry Building for a series of
induction events to include:
• Complete registration and collect student ID cards
• Templeman Library induction
• Campus tour
14.00-16.00
Welcome and Orientation from International Development
19.00
Welcome dinner
Fri 17 January 2014 10.30
Trip to ASDA (grocery and homeware store). Meet at bus stop in
Darwin Road to take coach to ASDA
12.15
Return to campus by coach
Sun 19 January 2014 10.00
Trip to Dover Castle. Meet at bus stop in Darwin Road at 09.45
14.30
Return to campus
ORIENTATION
25 www.kent.ac.uk
Preparing to come to Kent
Satisfy conditions of offer (if applicable)
Apply for accommodation
Obtain visa (if applicable)
Have a medical examination and inoculations (if applicable)
Before you leave
Book transport to Kent
Buy currency
Decide how to pay your tuition fees
Decide how to pay your accommodation fees and/or deposit
Register online with the University Medical Centre
Claim your computing account
Pack your luggage appropriately
When you arrive at Kent
Call home to tell parents or guardians of your arrival on campus
Accommodation – pick up your keys
Register at the Student Records Office and collect ID card (at Orientation)
Pay your tuition and accommodation fees (if not already complete in advance)
Attend Orientation Programme
Open bank account (if applicable)
Buy television licence (if applicable)
CHECKLIST3
Terms and conditions: The University reserves the right to make variations to the content and delivery of courses and other services, or to
discontinue courses and other services, if such action is reasonably considered to be necessary. If the University discontinues any course,
it will endeavour to provide a suitable alternative. To register for a programme of study, all students must agree to abide by the University
Regulations (available online at: www.kent.ac.uk/regulations).
Data protection: For administrative, academic and health and safety reasons, the University needs to process information about its students.
Full registration as a student of the University is subject to your consent to process such information.
The information given in this booklet is correct at the time of going to press. The University reserves the right to modify or cancel any
statement in it and accepts no responsibility for the consequences of any such changes.
www.kent.ac.uk/international
INTERNATIONAL
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The Registry
University of Kent
Canterbury
Kent CT2 7NZ, UK
T: +44 (0)1227 827994
E: [email protected]
INTERNATIONAL
DEVELOPMENT