GREYHOUND COMPANY PROFILE OUR MISSION To provide specialised value addition to improve the business of our clients. We thru team working try to exceed their business expectations by helping them exceed them by performance management system, and productivity improvement system their by helping improved turnover & profitability‟.
Table of Contents • • • • • • • • •
Company‟s Overview Services Offered Clientale List One Window Specialized Services Chart Management Team Director‟s Profile Assignments Undertaken Company‟s Branches Company‟s Specification
Company’s Overview • "Are you considering outsourcing your customer service requirements or are you already outsourcing these services. Are you looking at ways of increasing customer retention or offering upsell or crossell products and services whilst striving to reduce your in house costs. At Greyhound, we believe we are ideally placed to help you with the challenges mentioned above and would be happy to offer you a no obligation business assessment. • Having our office at prominent location, we are ideally placed both physically and operationally to offer clients the best possible support for their Customer Service needs and beyond. Through decades of experienced management and a complete quality focus we consistently over achieve against our clients targets and deliver a service that protects both the client brand and their customers' confidence during these difficult economic times.
Company’s Overview • Established in 2004 our rapid expansion and rise to prominence has been phenomenal - however we fully understand that the Customer Service industry is extremely fast paced. That's why we haven't stopped developing our own unique ideas and processes to keep ahead of the game. We've invested heavily in our people to offer the best solutions before our competitors even realise they need them. • Greyhound serves its clients with a total focus on providing “Value Related Services” with Quality, Integrity and Total Satisfaction.
Mission :“Value Addition is our Business.”
Vision :“Embrace Talent and Harness Expertise to Leverage Standard of Excellence in the art of Hospitality to Grow our National Presence. Increase Domestic Dominance and Create Value for Stake Holders.”
SERVICES OFFERED Recruitment & Selection of Personnel Salary / Wages Administration
Outsourcing of Manpower
Security & Detective Services
Labour Laws & Industrial Relations Consultancy Services
GREYHOUND Org. Restructuring / KRA & Goal Setting
Recruitment & Access Control Selection of& Fire Alarm Personnel Systems Including Maintenance Contracts
Facility Management Services
SECTOR’S SERVED BY GREYHOUND:
PUBLIC SECTOR UNDERTAKINGS PRIVATE SECTOR UNDERTAKINGS TELECOMS PUBLICITY & ADVERTISEMENT LIFE INSURANCE RETAIL BPO/KPO/DATA CENTRES PHARMACEUTICALS BANKS HOSPITALS CONSTRUCTIONS CHEMICALS ENGINEERINGS INFRASTRUCTURE PROJECT
CLIENT SERVICES : By using a partnership approach we believe that we can improve our clients‟ customer service offering, profitability, and better understand their customers‟ needs. With an established training and development program for our agents, we aim to provide our customers with the best service possible. With a low staff turnover we pride ourselves on being able to maintain a strong relationship with each and every customer we speak to. We aim to achieve the best customer retention as possible for our clients, to do this we try to do the simple things right…. We meet the needs of the customers, and go out of our way to do so.
CLIENT SERVICES Currently we have over 40 Seats fully utilized to carry out a varied range of services for Reliance . Our most high profile project is acting on behalf of a Reliance for their Operation viz., P2P Reliance , VOL Retention, P2P Reliance Preventive Retention, Reliance Welcome Process and Product Marketing / Promotion. Due to strong Human Resources Training & Consultancy Services , we were able to fill a void in their processes by providing a dedicated team of consultants to maintain their appointment making system, of which we have been highly successful.
List of Client Served By Greyhounds 1) THE NEW INDIA ASSURANCE COMPANY LTD, FORT, MUMBAI. 2) UNITED INDIA ASSURANCE COMPANY LTD., MUMBAI 3) STATE BLOOD TRANSFUSION COUNCIL, BYCULLA, MUMBAI 4) STREAM APAC LTD. 5) 3 GLOBAL SERVICES PVT. LTD. 6) SUTHERLAND GLOBAL SERVICES. 7) UGAM SOLUTION. 8) FIRST SOURCE. 9) S2S IT SOLUTIONS PVT LTD (CHEMBUR). 10) SHELL TRANSOURCE LTD, ANDHERI (E), MUMBAI. 11) IVOX TECHNOLOGIES PVT. LTD, ANDHERI (E), MUMBAI. 12) DHS INFOSYSTEMS PVT. LTD., ANDHERI (E), MUMBAI. 13) VAGUS INFOCOM PVT. LTD., VASHI, DIST. THANE. 14) INDIA GAMES LTD., CHEMBUR, MUMBAI. 15) STREAM INTERNATIONAL SERVICES LTD., BHAYANDER (W). 16) INTELLENET GLOBAL SERVICES LTD., MALAD (W).
List of Client Served By Greyhounds Contd… 17) EXCEL INFOWAYS LTD., ANDHERI (W). 18) IOL BROADBAND INDIA LTD. JOGESHWARI. 19) ANAND RATHI GROUP OF COMPANIES. 20) NAVRATAN CAPITAL & SECURITIES PVT. LTD. 21) A R INSURANCE BROKER PVT. LTD. 22) PAFEX AIR FREIGHT PVT. LTD. 23) BASKIN 31 ROBBINS LTD. 24) RADHIKA NAIK COUTURE. 25) CHANDRAKANT & BROTHERS -GARMENT EXPORTERS – MARINE LINES. 26) KARISHMA ENGINEERING LTD. ANDHERI (EAST), MUMBAI. 27) HOTEL SHANTIDOOT – 4 STAR HOTEL IN PAREL, MUMBAI. 28) BHARAT GEARS LTD. MUMBRA, THANE. 29) ARMOUR CHEMICALS LTD., ANDHERI (EAST), MUMBAI. 30) CONTINENTAL TOWERS, BANDRA (WEST), MUMBAI. 31) ARROW COATED PRODUCTS LTD,ANDHERI (EAST) & SILVASSA. 32) NIDHI ENTERPRISES, ANDHERI (WEST), MUMBAI.
List of Client Served By Greyhounds Contd… 33) ASMITA HORIZON, MIRA ROAD, THANE. 34) MARICO INDUSTRIES LTD. SEWERI MUMBAI. 35) TRIBHOVANDAS BHIMJI ZAVERI - (ZAVERIBAZAR, GHATKOPER & BORIVALI BRANCHES). 36) CONCEPT PHARMACEUTICAL LTD, SANTACRUZ (EAST), MUMBAI. 37) KRUSHAL TOWERS, GHATKOPAR, MUMBAI. 38) INDUS ENGINEERING LTD., MAROL ANDHERI (EAST), MUMBAI. 39) TRADE CENTRE, ANDHERI–KURLA ROAD, MAROL,ANDHERI (E). 40) TOPSONS – BANDRA, MUMBAI. 41) EUPHARMA LTD., ANDHERI (E), MUMBAI. 42) EXEL INDIA PVT LTD., ANDHERI (E), MUMBAI 43) CMS SECURITES – ALL ATM CASH HANDLING CENTRES. 44) UNITED JEWELLERY MFG. P. LTD. – SEEPZ,ANDHERI-EAST. 45) T.B.Z. NIRMAL ZAVER – HUGHES ROAD, MUMBAI. 46) TRENDSMITH - DESINGER JEWELLY SHOW ROOM HUGHES ROAD, MUMBAI 47) PAM PHARMACEUTICALS LTD., KANDIVALI (W), MUMBAI 48) ASSOCIATED CAPSULES PVT. LTD., KANDIVALI (W), MUMBAI
List of Client Served By Greyhounds Contd… 49) MAGNA GRAPHICS PVT. LTD., KANDIVALI (W), MUMBAI. 50) FAIR-DEAL CORPORATIONS LTD., KANDIVALI, MUMBAI. 51) MAX-ELECTRONICS LTD., MUMBAI. 52) CENTRAL ONE MALL, VASHI. 53) BANK OF TOKYO & MITSUBISHI – FORT, MUMBAI. 54) MAHENDRA BROTHERS – WORLI, OPERA HOUSE, MUMBAI. 55) M.K.JEWELLERY MFG. CO. – SEEPZ, ANDHERI - EAST. 56) SRI SHANMUKHANANDA FINE ARTS & SANGEETHA SABHA 57) RADIANCE GALORE - GARMENT EXPORTERS – SEWREE. 58) EDEN AGENCIES LTD., PAREL/VASAI. 59) J.K. CONSTRUCTION CO., MULUND (WEST) 60) KAMALA DEVELOPERS, ANDHERI (WEST) 61) R.J. CONSTRUCTION & DEVELOPERS LTD., MALAD (WEST) 62) KNOWLEDGE WORKS GLOBAL LTD., ANDHERI (EAST) 63) RNA BUILDERS(AA), BANDRA (WEST). 64) CENTURION BANK LTD. 65) CINEMAX
List of Client Served By Greyhounds Contd… 66) LIFESTYLE 67) N-LINKS, GOREGAON WEST 68) ABB LIMITED. 69) ERFLOG 70) ICICI PRUDENTIAL, MUMBAI, MANAGEMENT OF THE GUEST HOUSE ONLY. 71) POPULAR PUBLICITY & ADVERTISING (I) PVT. LTD., MALAD (W). 72) RELIANCE COMMUNICATIONS LTD – ALL MUMBAI LOCATIONS 73) RELIANCE NETWORKS LTD – ALL MUMBAI LOCATIONS 74) RELIANCE WEBWORLDS – ALL MUMBAI LOCATIONS 75) RELIANCE INDUSTRIES LTD – MUMBAI.
GREYHOUND - ONE WINDOW SPECIALISED SERVICES FACILITIES / SECURITY MANAGEMENT
ACCESS CONTROL / MAINTENANCE MANAGEMENT
VERIFICATION OF EMPLOYEES / CUSTOMER DATA
ACCESS CONTROL & FIRE ALARM SYSTEMS
SECURITY & DETECTIVE SERVICES
CCTV & VIDEO DOOR PHONES
FACILITY MANAGEMENT SERVICES
FIRE FIGHTING & SMOKE DETECTION SYSTEMS
AUDIT OF SECURITY & STORES MANAGEMENT
MANAGE, UPGRADE, SECURITY & SURVEILLANCES SYSYTEMS INCL. BUILDING AUDIT
PUBLIC RELATIONS & EVENT MANAGEMENT
ELECTRO MECHANICAL MAINTENANCE
CATERING & PANTRY MANAGEMENT
SCANNING & DATA MANAGEMENT SYSTEM
AIRCONDITIONING & HV AC OPERATIONS
PLUMBING MAINTENANCE
CORPORATE SERVICES
RECRUITMENT & SELECTION OF PERSONNEL
TRAINING & DEVELOPMENT FOR MANAGERIAL EFFECTIVENESS
LABOUR LAWS & INDUSTRIAL RELATIONS CONSULTANCY SERVICES
PROVIDING CONTRACTUAL OFFICE STAFF & WORKMEN
SALARY / WAGES ADMINISTRATION
ORG. RE-STRUCTURING / KRA & GOAL SETTING
MOTIVATION / ORG. BEHAVIOUR SURVEY
GREYHOUND’S MANAGEMENT TEAM Sr. No
1
Name
MR. G. L.GERA
Designation
Qualification
Experience
MANAGING DIRECTOR
M. A. (P.M.& L.W.), M.A. (SOCIOLOGY), DBM, DFM, LLB
WITH 41 YEARS EXPERIENCE IN PHARMA INDUSTRY & FINANCIAL SECTORS
2
MR. FELIX L.PEREIRA
DIRECTOR
MSC, DPRI (LONDON)
OVER 20 YEARS EXPERIENCE IN MFG & QUALITY CONTROL
3
DR. G.M.KAPOOR
DIRECTOR
MEDICAL PRACTITIONER
RICH EXPERIENCE IN PHARMA
4
DR. R.H.BHANDARI
DIRECTOR
MEDICAL PRACTITIONER
RICH EXPERIENCE IN PHARMA
EX-SHIPPING
18 YRS EXPERIENCE IN SHIPPING LINE
5
MR. M.S.KAPOOR
DIRECTOR
OUR BANKERS Sr. No
Banks
Branch
1
HONGKONG & SANGHAI BANK
ANDHERI (EAST)
2
HDFC BANK
ANDHERI (EAST) & MALAD (WEST)
3
ING VYASA BANK
ANDHERI (EAST)
4
STATE BANK OF INDIA
ANDHERI (EAST)
5
YES BANK
ANDHERI (EAST)
OUR AUDITORS Nimesh Diyora & Co. - MUMBAI
DIRECTOR’S PROFILE Name : - GULSHAN LAL GERA Date of Birth :- 30th NOV,1950 ( 58 YEARS ) EDUCATIONAL QUALIFICATIONS
Sr. No 1
Subject M. A. IN PERSONNEL MANAGEMENT & LABOUR WELFARE
Institute TATA INSTITUTE OF SOCIAL SCIENCES – MUMBAI
2
M.A. IN SOCIOLOGY
BHOPAL UNIVERSITY
3
DIP. IN BUSNIESS MANAGEMENT (DBM)
JAMNALAL BAJAJ INST. OF MNGT STUDIES – MUMBAI
4
DIP. IN FINANCE MANAGEMENT (DFM)
JAMNALAL BAJAJ INST. OF MNGT STUDIES – MUMBAI
5
L. L. B.
BOMBAY UNIVERSITY
6
L. L. M.
(FINAL YEAR EXAM NOT APPEARED.)BOMBAY UNIVERSITY
Director’s Rich Experience SR. NO.
NAME OF COMPANY
POSITIONS HELD
NO OF YEARS
1.
THE STOCK EXCHANGE – MUMBAI
DIRECTOR – ( H. R. D. Security & Admin )
3 YEARS
2.
CADILA PHARMACEUTICALS LTD – AHMEDABAD
GENERAL MANAGER - (H.R.D.)
3 YEARS
3.
BHARAT GEARS LTD – MUMBAI
GENERAL MANAGER - (H.R.D.)
4 YEARS
4.
PARKE DAVIS (I) LTD – MUMBAI (AN AMERICAN MULTINATIONAL)
GENERAL MANAGER - (H.R.D.)
4 YEARS
5.
GREAVES FOSECO LTD –MUMBAI ( A BRITISH MULITINATIONAL)
CORPORATE PERSONNEL MANAGER
5 YEARS
6.
LUPIN LABORATORIES LTD MUMBAI
PERSONNEL MANAGER
2 YEARS
7.
CENTURY RAYONS – SHAHAD, DIST : THANE ( A BIRLA GROUP CO)
DIVISION PERSONNEL OFFICER
9 YEARS
DIRECTOR OF COMPANIES Sr. No
Positions Held
Company Name
1
MANAGING DIRECTOR
CORPORATE RESOURCE MANAGEMENT SERVICES
2
MANAGING DIRECTOR
CAREER UP AIRHOSTESS TRAINING ACADEMY
3
DIRECTOR
KINMAN INTEGRATED SECURITY SOLUTIONS
4
DIRECTOR
KINMAN PROPERTY MANAGEMENT SERVICES
5
DIRECTOR
SPARTANS FACILITY MANAGEMENT SERVICES
Present Consultancy Assignment Being Handled :
ORGANISATION STRUCTURING & RESTRUCTURING.
ORGANISATION DEVELOPMENT.
LABOUR LAW SERVICES.
HUMAN RESOURCES DEVELOPMENT & PERSONNEL MATTERS.
MANPOWER SELECTION & PLACEMENTS.
LEGAL ADVICE & CO-ORDINATION WITH SOLICITORS.
WAGES, SALARY ADMINISTRATION AND SURVEYS.
ARBITRATION SERVICES.
TRAINING & DEVELOPMENT.
PROVIDING CONTRACT MANPOWER.
OUTSOURCING OF STAFF & WORKMEN
Teaching Assignments :FACULTY POSITION IN H. R./PERSONNEL : -
• VISITING FACULTY IN K.C. COLLEGE MBA / DBM COURSES. • VISITING FACULTY IN BHAVANS COLLEGE : DBM / DHRM COURSE.
Our Pan India Spread Over:CORPORATE OFFICE MUMBAI : 502-504 ASHOK ENCLAVE, JUNCT. OF CHINCHOLI BUNDER - LINK RD, OPP. EVERSHINE MALL. MALAD-WEST, MUMBAI 400 060. Tel. : 32651614 , 22901668 Email:
[email protected] BRANCH OFFICES – MUMBAI 1.) OFFICE NO. 1, UNITED MANSION-1, PARSIWADA, SAHAR ROAD, VILE PARLE (E), MUMBAI-99. Tel :- 28261877, Tele Fax :- 28261880 Mobile No :- 9322212988 / 9322407019 Email:
[email protected] 2.) 802, SUMAN TOWER, 3RD CROSS LANE, LOKHANDWALA COMPLEX, ANDHERI (WEST), MUMBAI-53. Tel. No. 2631 5455. Email:
[email protected] 3.) 13, „B‟ WING, KONARK APARTMENTS, GOREGAON-MULUND LINK ROAD, OPP. MERIND & CO.LTD, MULUND (WEST), MUMBAI-80. Email:
[email protected]
Our Spread Over- India:BRANCH OFFICE – PUNE 4.) DECCAN PRIDE, 3RD FLOOR ABV. SUVARNA SAHAKARI BANK DECCAN GYMKHANA NR.GARWARE CIRCLE, PUNE – 30 Tel:- 95250-2565 7401/02 Cell: 937 3311 987 Email:
[email protected] BRANCH OFFICE – NAGPUR 5.) 3RD FLOOR, BLOCK NO:S-1, SHARDA HOUSE, KINGS WAY, NAGPUR – 01 Tel :- 0712-561 4722 Email:
[email protected] BRANCH OFFICE – GOA 6. TRIMURTI BLDG, 1ST FLOOR, DR. A.B. ROAD, OPP. HOTEL NAVAGAON, PANJIM, GOA – 403 001. Email:
[email protected] BRANCH OFFICE – BANGALORE 7. 307, PRESTIGE CENTER POINT EDWARD ROAD, BANGLORE – 51 Email:
[email protected]
BRANCH OFFICE – DELHI 8.) A 76, DERAWAL NAGAR NEAR DELHI UNIVERSITY COMPLEX, DELHI 1100006 Email:
[email protected]
Company’s Registration Sr. No.
STATUTES / ACTS
OUR REGISTRATION NO.
1.
INCOME TAX ACT
AAGFK5938F CST 400099 / C / 1185
2.
SALES TAX ACT
3.
PROVIDENT FUND ACT
MH / 92370
4.
EMPLOYEE STATE INSURANCE SCHEME (ESIC) ACT
35-01180-101
5.
CONTRACT LABOUR (ABOLITION & REGULATION) ACT
CL / CLAR / 1142 Of 22/7/1998
6.
PROFESSIONA L TAX ACT
1 / 1 / 29 / 22048
7.
WORKS CONTRACT ACT
W / 1K – 2626
8.
SHOP & ESTABLISHMENT ACT
KE- II / 013353
9.
SERVICE TAX REGISTRATION NO.
ACQPG-67681/ST001 Dated 27.02.2004
10.
REGISTRATION UNDER SECURITY GUARDS BOARD ACT
EA/2003/27
BST 400099 / S / 1366
Our Objective • Our Company will be happy to be associated with a Professional and Reputed Organization like your‟s and we look forward for a long and professional and mutually beneficial relationship with you. • Thank you.