Health Care Executive/Management Position
Content
JOHN D. GLOVER 6348-1 N. Magnolia Avenue Chicago, IL 60660 Home: 773-274-2251 E-mail: [email protected] PROFESSIONAL PROFILE An accomplished and results oriented professional with twenty-nine years experie nce in management, operations, customer relations and training/development. A d ecisive leader with excellent organizational, motivational and communication ski lls. Extensive background in project development/management, clinical/fiscal op erations, as well as human resources functions. Proven change agent with strong track record in budget control and business plan implementation. Outstanding v isionary, team builder, coach/mentor, problem solver and leader. PROFESSIONAL ACCOMPLISHMENTS OPERATIONS Responsible for the day to day management of a clinical laboratory serving over 120 nursing homes, home health agencies and private physician offices. (LifeScan Laboratory, Inc.) Hired and developed the existing management team relative to leadership skills, team-building and achieving operational goals Reduced overall overtime from 14% to 5% in five months Established employee recognition initiatives as well as a human resources funct ion to improve employee culture Revised and updated Employee Handbook, OSHA policies as well as the companys mi ssion statement Improved STAT turnaround times as well as % completed versus scheduled blood dr aws on a daily and weekly basis Responsible for oversight of the skilled nursing division of a regional company in Chicago with ten facilities and a $130 million book of business. (Lexington Health Care) Increased average Medicare A RUGS rate from $405 to $455 over two years Created a company-wide initiative to improve internal quality assurance and rec ognize compliance with corporate policies and procedures Developed a recognition program ("Peak Performer of the Month") to acknowledge outstanding performance and achievement of company objectives Reformatted financial reporting to facilitate a more user-friendly approach in assisting the operators with fiscal management skill sets Reduced employee turnover from 69% to 54% over two years Mentored Directors of Nursing in operational program management and expense con trols Coached facility administrators in leadership/management skills as needed
Responsible for managing a $100 million facility skilled nursing region spanning Illinois, Wisconsin, Massachusetts and Connecticut. (Sava Senior Care, formerly Mariner Health Care) Reduced employee turnover and bad debt expense Exceeded budgeted EBITDARMI for six consecutive fiscal years Five deficiency-free annual surveys Increased average Medicare A RUGS rate from $344 to $415 over three years
Laid claim to the top two facilities in the division as part of the companys Bl ue Ribbon Survey for three consecutive years Responsible for directing the clinical and fiscal operations of rehabilitation s ervices within a variety of settings throughout a three-state region. (NovaCare ) Managed a $20 million business that included 64 skilled nursing facilities, two outpatient clinics and four home health contracts Assisted in new business development and acquisitions Developed clinical programming, market research tools and professional developm ent plans for field managers Increased productivity and reduced cost across therapy disciplines Selected as a Chairmans Award recipient for achieving consistent outstanding ou tcomes and financial performance PROJECT MANAGEMENT/COORDINATION Coordinated several large-scale projects for various companies in diverse settin gs. Responsible for the artistic and fiscal direction of the Purdue University The ater Company. Implemented promotions plan to increase visibility. Developed a competent production and design team. Initiated budget control measures as well as revenue-enhancing marketing strategy, i.e. more contemporary production choi ces to attract area talent and larger market share. Served as the Chairman of the Board of Trustees for the Alexian Brothers AIDS M inistry in Chicago. Responsible for agenda planning and execution of all board meetings/functions. Participated on the CEO Advisory Council and Strategic Plan ning Committee. Also chaired two annual fundraisers for the agency as well as t he Resource Development Committee. Chair of the 2010 International Square Dance Convention in Chicago. Coordinate d all convention functions, ranging from hotel/banquet and tours to sponsorship, fundraising and promotions. Responsible for leading an Executive Planning Comm ittee in execution of all duties. 1000+ attendees from four countries participa ted.
COMMUNICATIONS/TRAINING/DEVELOPMENT Taught as an Adjunct Instructor of Communications for nine years at the universi ty level. Extensive public speaking experience. Developed interactive approaches to teaching interpersonal communication and in terviewing. Focused on application of skill sets in real-life settings rather t han textbook examples. Developed course syllabi for several academic courses, i.e. Essentials of Publi c Address, Interpersonal Communication, Interviewing, Persuasion and Fundamental s of Communication Disorders. Presented several workshops/seminars at both the state and national conventions of the American Speech-Language-Hearing Association
CHANGE AGENT/RELATIONSHIP BUILDING Assumed responsibility for fixing problems in existing markets, i.e. history of poor customer relations, weak financial performance, high employee turnover. Created consistent venues of communication with both customers and employees. First NovaCare manager to convert the Chicago long-term care contract rehabilit ation market into a profitable business venture. Established creative retention initiatives that celebrated success and created ownership of corporate policies/procedures through fun and motivational vehicles . Developed an annual region recognition event with Mariner Health Care that wa s adopted by the entire division. PROFESSIONAL EXPERIENCE LIFESCAN LABORATORY, INC. Chief Operations Officer 2010
LEXINGTON HEALTH CARE 2007- 2009 Regional Vice President of Operations SAVA SENIOR CARE /MARINER HEALTH CARE 1999-2007 Regional Vice President of Operations REHABWORKS/NOVACARE, INC. 1993-1999 Region Vice President of Operations (1999) Region Director of Operations (1998-1999) Area Vice President (1994-1998) District Manager (1993-1994) Clinical Coordinator (1993) REHAB AMERICA, INC. 1992-1993 Clinical Speech Supervisor
TRADEWINDS REHABILITATION CENTER, INC. 1981-1992 Director of Childrens Services (1987-1992) Director of Speech and Hearing Clinic (1984-1987) Speech-Language Diagnostician (1981-1984) PURDUE UNIVERSITY 1983-1993 Director, Theater Company (1988-1993) Adjunct Instructor of Communications (1983-1992) EDUCATION M.A. Speech-Language Pathology Ball State University, Muncie, Indiana , Ohio B.A. Communications Wright State University, Dayton
REFERENCES AVAILABLE UPON REQUEST
Responsible for managing a $100 million facility skilled nursing region spanning Illinois, Wisconsin, Massachusetts and Connecticut. (Sava Senior Care, formerly Mariner Health Care) Reduced employee turnover and bad debt expense Exceeded budgeted EBITDARMI for six consecutive fiscal years Five deficiency-free annual surveys Increased average Medicare A RUGS rate from $344 to $415 over three years
Laid claim to the top two facilities in the division as part of the companys Bl ue Ribbon Survey for three consecutive years Responsible for directing the clinical and fiscal operations of rehabilitation s ervices within a variety of settings throughout a three-state region. (NovaCare ) Managed a $20 million business that included 64 skilled nursing facilities, two outpatient clinics and four home health contracts Assisted in new business development and acquisitions Developed clinical programming, market research tools and professional developm ent plans for field managers Increased productivity and reduced cost across therapy disciplines Selected as a Chairmans Award recipient for achieving consistent outstanding ou tcomes and financial performance PROJECT MANAGEMENT/COORDINATION Coordinated several large-scale projects for various companies in diverse settin gs. Responsible for the artistic and fiscal direction of the Purdue University The ater Company. Implemented promotions plan to increase visibility. Developed a competent production and design team. Initiated budget control measures as well as revenue-enhancing marketing strategy, i.e. more contemporary production choi ces to attract area talent and larger market share. Served as the Chairman of the Board of Trustees for the Alexian Brothers AIDS M inistry in Chicago. Responsible for agenda planning and execution of all board meetings/functions. Participated on the CEO Advisory Council and Strategic Plan ning Committee. Also chaired two annual fundraisers for the agency as well as t he Resource Development Committee. Chair of the 2010 International Square Dance Convention in Chicago. Coordinate d all convention functions, ranging from hotel/banquet and tours to sponsorship, fundraising and promotions. Responsible for leading an Executive Planning Comm ittee in execution of all duties. 1000+ attendees from four countries participa ted.
COMMUNICATIONS/TRAINING/DEVELOPMENT Taught as an Adjunct Instructor of Communications for nine years at the universi ty level. Extensive public speaking experience. Developed interactive approaches to teaching interpersonal communication and in terviewing. Focused on application of skill sets in real-life settings rather t han textbook examples. Developed course syllabi for several academic courses, i.e. Essentials of Publi c Address, Interpersonal Communication, Interviewing, Persuasion and Fundamental s of Communication Disorders. Presented several workshops/seminars at both the state and national conventions of the American Speech-Language-Hearing Association
CHANGE AGENT/RELATIONSHIP BUILDING Assumed responsibility for fixing problems in existing markets, i.e. history of poor customer relations, weak financial performance, high employee turnover. Created consistent venues of communication with both customers and employees. First NovaCare manager to convert the Chicago long-term care contract rehabilit ation market into a profitable business venture. Established creative retention initiatives that celebrated success and created ownership of corporate policies/procedures through fun and motivational vehicles . Developed an annual region recognition event with Mariner Health Care that wa s adopted by the entire division. PROFESSIONAL EXPERIENCE LIFESCAN LABORATORY, INC. Chief Operations Officer 2010
LEXINGTON HEALTH CARE 2007- 2009 Regional Vice President of Operations SAVA SENIOR CARE /MARINER HEALTH CARE 1999-2007 Regional Vice President of Operations REHABWORKS/NOVACARE, INC. 1993-1999 Region Vice President of Operations (1999) Region Director of Operations (1998-1999) Area Vice President (1994-1998) District Manager (1993-1994) Clinical Coordinator (1993) REHAB AMERICA, INC. 1992-1993 Clinical Speech Supervisor
TRADEWINDS REHABILITATION CENTER, INC. 1981-1992 Director of Childrens Services (1987-1992) Director of Speech and Hearing Clinic (1984-1987) Speech-Language Diagnostician (1981-1984) PURDUE UNIVERSITY 1983-1993 Director, Theater Company (1988-1993) Adjunct Instructor of Communications (1983-1992) EDUCATION M.A. Speech-Language Pathology Ball State University, Muncie, Indiana , Ohio B.A. Communications Wright State University, Dayton
REFERENCES AVAILABLE UPON REQUEST
