Help Desk or Technical Support or or PC Technician
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THOMAS A. JEROME 255 cUMBERLAND aVENUE, wETHERSFIELD CONNECTICUT 06109 [email protected] (860) 257-9288 hOME (860) 335-5179 CELLULAR SUMMARY A well communicated, highly skilled, efficiently organized IT professional with emphasis on training, skills, problem solving and commendable customer service, through utilization of and administration of ERP systems and Document Imaging systems. EDUCATION Post University, Bachelor of Science April 2009 - Present Business Management Program, Waterbury, Connecticut GPA 3.7 (Graduating Spring 2011; projected completion date December 2010) Studies focusing in business development, management, advertising, and team building activities. Created many presentations in a group setting. Albertus Magnus, Associate of Science February 2007 - March 2009 College of New Dimensions, East Hartford, Connecticut GPA 3.7 Specialized in Business Management curriculum. Contributed to team projects, to create simulated real-world applications and scenarios in today's business world. Provided technical assistance to my team members. EXPERIENCE Systems Administrator August 1997 - October 2009 Kamatics Corporation, Bloomfield, Connecticut Created roles and profiles for Enterprise Resource Planning Systems, employing IFS Software increasing operational efficiency. Administered document imaging system (OnBase). Assisted management with Helpdesk personnel and actively trained employees on Office Suite and Operating systems. Recommended new technology to management to better business needs. Provided phone and technical support for 500 users. Implemented software that provided Gauge Barcoding Technology to the company, saving 20% in labor costs. Implemented 5S for IT Department and recommended new technology that supported business needs.
Computer Consultant December 1996 - August 1997 Hallmark Totaltech, Rocky Hill, Connecticut Supported 800-1000 customers at the State of Connecticut Transportation Department on assignment. Provided repairs, maintenance and trouble shooting of hardware and software. Conducted upgrades of memory, processors and motherboards. Maintained and troubleshot printer problems and IRQ's. Installed other hardware as necessary such as CD ROMs, sound cards. Technical Support Specialist December 1995 - December 1996 Information Software Inc., Bloomfield, Connecticut Supported and average of 30 calls per day to assist customers with installation of routing programs for DOS and Windows. Maintained software and hardware support to sales staff of 10. Customer Service Engineer May 1989 - December 1995 Ames Department Stores, Rocky Hill, Connecticut Serviced all New England stores within a 300 mile radius. Repaired and maintained IBM Model 60 and 80 computers, IBM Pro-printers, Lexmark printers, tape drives, and IBM 3680 and 4680 cash registers. Replaced hard drives and other components down the board level as necessary. Senior Systems Support Specialist June 1992 - September 1994 Ames Department Stores, Rocky Hill, Connecticut Supported 307 stores and set up LAN systems, 3 distribution centers and corporate office. Lead in company's Escalation Team. Supervised one associate and assisted programmers to solve difficult problems. Trained employees and created documentation for all system protocols. Hardlines Coordinator May 1989 - June 1992 Ames Department Stores, Rocky Hill, Connecticut Coordinated all shipping of merchandise to and from remote advertising centers. Provided reports to Director of Print and Merchandising. Worked as Liaison between corporate office and media studios. ACTIVITIES & AWARDS Nominated twice for employee of the month at Ames Department Stores Commended by Management at Ames Department Stores for consistently meeting deadlines. Professional Training CDIA+ (10/06) Netcom Information Technology New York, NY
IndySoft Corporation (9/06) Gage In-site Enterprise Administration ERP System Administrator Training for Industrial and Financial Systems Chicago, IL (5/04) OnBase Imaging Software Administration Hyland Software, Cleveland, OH (9/02) Label Design Administration Loftware Labeling Systems, Portsmouth, NH (10/01) Office Suite (Access, Excel, Word, Outlook 2000) Level 1, 2, & 3 at KeyLogic Education Center, Windsor, CT (5/01) Unigraphics Management for Windows NT Unigraphcs Solutions, St. Louis, MO (10/99) Professional Training Continued IKON Office Solutions, Bloomfield, CT (10/99) Administering Windows NT 4.0, Windows NT 4.0 Core Technologies, Exchange Server 5.5 Administration, Design & Implementation New Horizons, Windsor, CT (1/99) Beginning & Advanced Outlook 98 LaserJet University, Boston, MA (3/98) laser printer operation and maintenance Certifications A+ Certified (8/98) HBM Bloomfield, CT
Computer Consultant December 1996 - August 1997 Hallmark Totaltech, Rocky Hill, Connecticut Supported 800-1000 customers at the State of Connecticut Transportation Department on assignment. Provided repairs, maintenance and trouble shooting of hardware and software. Conducted upgrades of memory, processors and motherboards. Maintained and troubleshot printer problems and IRQ's. Installed other hardware as necessary such as CD ROMs, sound cards. Technical Support Specialist December 1995 - December 1996 Information Software Inc., Bloomfield, Connecticut Supported and average of 30 calls per day to assist customers with installation of routing programs for DOS and Windows. Maintained software and hardware support to sales staff of 10. Customer Service Engineer May 1989 - December 1995 Ames Department Stores, Rocky Hill, Connecticut Serviced all New England stores within a 300 mile radius. Repaired and maintained IBM Model 60 and 80 computers, IBM Pro-printers, Lexmark printers, tape drives, and IBM 3680 and 4680 cash registers. Replaced hard drives and other components down the board level as necessary. Senior Systems Support Specialist June 1992 - September 1994 Ames Department Stores, Rocky Hill, Connecticut Supported 307 stores and set up LAN systems, 3 distribution centers and corporate office. Lead in company's Escalation Team. Supervised one associate and assisted programmers to solve difficult problems. Trained employees and created documentation for all system protocols. Hardlines Coordinator May 1989 - June 1992 Ames Department Stores, Rocky Hill, Connecticut Coordinated all shipping of merchandise to and from remote advertising centers. Provided reports to Director of Print and Merchandising. Worked as Liaison between corporate office and media studios. ACTIVITIES & AWARDS Nominated twice for employee of the month at Ames Department Stores Commended by Management at Ames Department Stores for consistently meeting deadlines. Professional Training CDIA+ (10/06) Netcom Information Technology New York, NY
IndySoft Corporation (9/06) Gage In-site Enterprise Administration ERP System Administrator Training for Industrial and Financial Systems Chicago, IL (5/04) OnBase Imaging Software Administration Hyland Software, Cleveland, OH (9/02) Label Design Administration Loftware Labeling Systems, Portsmouth, NH (10/01) Office Suite (Access, Excel, Word, Outlook 2000) Level 1, 2, & 3 at KeyLogic Education Center, Windsor, CT (5/01) Unigraphics Management for Windows NT Unigraphcs Solutions, St. Louis, MO (10/99) Professional Training Continued IKON Office Solutions, Bloomfield, CT (10/99) Administering Windows NT 4.0, Windows NT 4.0 Core Technologies, Exchange Server 5.5 Administration, Design & Implementation New Horizons, Windsor, CT (1/99) Beginning & Advanced Outlook 98 LaserJet University, Boston, MA (3/98) laser printer operation and maintenance Certifications A+ Certified (8/98) HBM Bloomfield, CT
