Help Desk

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Help Desk with 15 years experience looking for a Direct Contributor position.

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BENJAMIN C. JAUS BA, BS, CNA, MCP, MCT, A+ Objective: A position as an Technician that has opportunity for growth.

Occupational Overview: I have managed businesses, departments, and enjoy developing the careers of others. My electronics experiences go from Tube State to Digital State and have taught most of the basic courses. My computer training is from Computer buildup and repair to LANS using both Netware and Windows NT. I have won awards as a public speaker, for process improvement and cost savings. My total experience is in the words of one manager, "unique, expansive, and rare". With the ability to work hands on, manage people, write training materials and present classroom training, I feel confidant I can step into a broad range of duties accomplish the given tasks and lead others. Taught Microsoft Office, Microsoft Networks, Borderland products, Corel products, Novel Netware 4x & 3x, Microsoft NT and Windows, Basic and Advanced Electronics including Solid State, Digital Electronics, Local Area Networks, Computer and Computer Repair, Printer repair. and other peripherals. Have instructed, designed instructional modules, designed the physical layout, purchased and installed LAN and visual aides for classroom. Taught user specific software (Department of Housing asset tracking) under contract. Software did not have a training manual and wrote syllabus to enhance classroom style training. This required dealing with all levels of management and teaching where the targeted population had a broad range of education and computer skills. Courses were taught in English but required some cultural sensitivity due to the wide ethnic range of recipients. Worked on WANS, Data Communications, marine communications on a tracking ship, including internal communication systems and on radar and tracking equipment. Worked on MIRV missile calibration on down range communications and installation of tracking station. Managed a 2nd level calibration van and calibrated all test equipment used in the Integrated Wideband Communication Systems (IWCS), aviation instrumentation and other critical equipment for Electronics Command (ECOM). Designed and installed LANs for classroom setup. As a Technician at General Dynamics HQ resolved computer issues for senior level executives. Also handled trouble tickets from the various offices and brought computers back on line that had failed.

Maintained a rack system of computers and kept current with nightly and weekly backups of critical data. Non-Appropriated Fund Conducted fraud and theft investigations, including managing Electronic Surveillance and interrogations. Employer: LTS Address: Sterling VA. 20164 Short term contract work on a Software Package (ROSE) for a shipboard control system over a fiber optic backbone. Worked out bugs in software and software interface with Windows NT. Worked with Canadian Vender on software problems. Completed contract. Employer: Computer Learning Centers Phone: 703-823-0300/153 Address: 6295 Edsall Road Suite #210 Alexandria VA 22312 Name of Supervisor: Andrew Goldstein Title: Instructor Duties: Wrote course syllabus, and class outline, taught in classroom and in a lab environment. Coordinated with staff on future of A+ program. Recommended books, courses, tutored students as needed. Sat in Hiring interviews and conducted technical part of interview. Acted as instructor mentor for new instructors. Taught hardware, software, basic and solid state, and digital electronics and electronic math. Taught the use of basic test equipment including, meters, counters, and scopes. This included teaching logical test procedures in a complex circuit and safe practices. Reason For Leaving: Reduction in student population caused reduction in instructor needs. EXPERIENCE (Benjamin C. Jaus) Employer: Aerotek Phone: 202-212-9802 Address 12343 Sunrise Valley Drive. Reston VA 20191 Title: Instructor Duties: (Metrocall contract). Taught Vender specific software. When I arrived no training manual was present for software and to reverse engineer the software to create a training program. Taught classes in Microsoft Suite and in Corel Suite. Designed classroom and set up training room. Supervised letting out of contract for visual aid devices and for subcontract training.

Duties: (Aerotek) Anstek (contract at Marine Corps Hq.) Taught vender specific software, Lotus Notes, WordPerfect to personnel at the Headquarters Building. Designed and presented course using standard teaching methods and Visual Aids. Reason for Leaving: End of contract Duties: Aerotek (Contract at General Dynamics Hq.) Taught vender specific software, Lotus Notes, WordPerfect to personnel at the Headquarters Building. Designed course and presented using standard teaching methods and Visual Aids. Additional duties assisted in trouble calls on LAN's and in installing LAN related computer equipment. Manned Help Desk, responded to trouble calls, gave personalized training to individuals switching from a Mac machine to IBM. Repaired computers as needed. Made recommendations on emergency call up procedures for Information Systems failures. Set up a program for disposal of excess equipment in compliance with government and company regulations. Reason for Leaving: End of contract

Employer: PSI Phone: 703-8341064 Address: 102C Executive Drive Sterling VA 20164 Name of Supervisor: Bill Peterson Title: Engineer Duties: Installation, repair and upgrade of two channel infrared system used in a secure environment. Board level repair, cost estimates, system upgrades, inventory control, customer and vendor liaison. Used scopes, meters, test jigs, specialized test equipment for infrared testing. Flew to site of subcontractors to view set up for PC Board production. Maintained close contact with government agencies that used specialized infrared equipment. Reason for Leaving: End of contract Prior Work Experience ( Consolidated)

I have worked on design, layout and prototype building, testing. My hobbies also include hands on electronic circuit building and use. I have enjoyed the testing and working through problems in design and manufacture.

In the process I have managed the company fiscal, inventory, contracts, hired and trained personnel, handled the day to day business and conflict resolution.

EDUCATION (Benjamin C. Jaus) Formal Education: Date Degree 6-79 BS Criminal Justice 6-79 BA Psychology* Both Degrees from Chaminade University Honolulu, Hawaii.

Computer Related Courses: Date Course Name

8-99 NT MCZEE Track 3-98 NT 4.0 3-96 WIN 7-94 A+ Certification 11-11-94 Managing Internet 11-94 Internet Technologies 10-94 Mastering Printing on Netware 10-94 Technical Support for Windows 10-94 Networking with TCP-IP 9-94 Technical Support for Netware

7-99 TCP/IP 3-98 NT 4.0 3-98 NT 4.0 7-95 Administration of Novel 4 2-95 CNE Express 11-94 Computer Disaster Recovery 11-94 Internet Technologies 10-94 PC Support Specialist 9-94 Data Com Technologies Certifications: Certificate Organization CNA Novell Test Administrator Prometric A+ Technician COMPTIA Electronic Surveillance DOD HVAC Safety DOD Testing Officer* FAA Pilot FAA MCP Microsoft MCT* Microsoft Disaster Planning Red Cross CPR Red Cross Interviewing* Reid Ground Instructor FAA Defensive Driving Instructor* Fire Safety Coordinator

EDUCATION (Benjamin C. Jaus)

Other Courses: Course Disaster Planning Employment of Handicapped* Defensive Driving Instructor* Effective Report Writing OSHA Instructor Training* Certified Testing Officer* HVAC Safety First Aid Personnel Employment Practices Electronic Surveillance Interview and Interrogation * Personnel Employment Practices Testing Techniques* Accounting Certified Ground Instructor

* Courses related to instruction.

1960 WEST KEATING # 438 [email protected] MESA AZ 85202 703-909-5287

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