Help Desk

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Richard Birdwisa 66 Yardley Lane * Akron, Ohio 44313 * Phone: 330.612.7763 * E-Mail: rb15d3e06@we stpost.net MCP, MCSA certified Professional Objective To gain employment with a well respected company. I am highly motivated individ ual that is learning new technical skills and sharpening old skills. Experience managing employees in telecommunications and training employees on troubleshoot ing PCs and Macs. Technical Skills Setting up Email accounts on Advanced Data Devices. Troubleshoot network issues , hardware issues and software issues. Networking - MCSA Certification for Windo ws 2000, Sharing Folders, Planning and Assigning NTFS Permissions. System Polici es and, Hardware Profiles, Hard Disk Configuration for Fault Tolerance, Disk Mir roring and Backup the Data using BACKUP Devices, Networking using TCP/IP and Rel ated Services like DHCP, DNS, WINS, RAS (Remote Access Services) And Printin g in WIN 2003, Implementing Windows 2003 Terminal Services by Installing Termina l Services, Terminal services Clients &Connecting to Terminal Server Installing, configuring & administering Win 2000 professional, Win 2000 / Win 2003 Enterpri se Server. Creating User Accounts, Configuring User Profiles, Creating local and Global Groups, Managing Account and Domain Controller. Install and Configure Wi ndows XP/Vista/7. Install and configure Mac OSX. PC Hardware troubleshooting Hard Drive, Monitor, Video Card, Motherboard, Power Supply. Wireless Network co nfigure and security. WAN (Verizon Wireless Broadband) setup and troubleshootin g. Wired, Wireless and Network Printer set up, configuration and troubleshootin g. Experience Flextronics International - Territory Manager July 2007 to Present * Improve and maintaining client relationship between Flextronics and Verizon Wi reless Corporate retail stores. * Manage up to 18 technicians over 7 retail locations in Ohio and Pennsylvania. * Develop troubleshooting skills with each technician by demonstrating troublesh ooting skill with advanced data devices, which include air cards, modems, smartp hones and feature phones. * Responsible for staffing technical staff at Verizon Wireless locations. * Ramp up new hire technicians to become device specialist in stores. Flextronics International - Team Lead October 2005 to July 2007 * Managed up to 4 employees at 1 location. * Develop newly hired technicians at Verizon Wireless locations. * Schedule according to business needs for retail hours. * Monthly meetings with store manager to assess team. * Create action plans to maximize sales opportunities, maximize productivity and coach to superior customer service. Flextronics International - Customer Service Technician November 2004 to October 2005 * Program, troubleshoot, test, and repair cellular equipment. * Instruct customers on proper use of cellular phones and equipment. * Be responsible for opening and closing duties within the service department. * Serve as a point-of-contact for questions from Customer's associates. * Analyze repairs and schematics to determine if extended repair is needed Education University of Akron 2000 to 2007 Part-time Areas of Studies: criminal justice and computer information systems. Total of 32 credits earned. Tech Trade School - ComputerTraining.Com August 2004 to February 2005 Hands on training with Microsoft Server 2000, Microsoft Server 2003 and Microsof

t XP. Gained Microsoft Certified Professional and Microsoft Certified System Ad ministrator. Revere High School August 1995 to June 1999 High School Diploma - Graduated with a 2.7 GPA

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