Home Health Branch Director or Home Health Administrator or Dire
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GUADALUPE GUTIERREZ 9919 Eagle Mountain Dam Road Fort Worth, TX 76135-9021 (817) 691-3198 (Cell) [email protected] Career Objectives To secure a position where my experience in customer service, recruitment, em ployee retention, program management, problem solving and the ability to function as a leader c an be utilized. Summary of Qualifications Customer service oriented with a strong employee relations background. Detail ed oriented with critical and analytical thinking skills. Program management, ability to probl em solve, strong investigative skills and ability to function as a leader. Work History Apr 19, 2010 - Jul 2, 2010 Home Health Services - Arlington, TX Area Director - Tarrant County Responsible for re-opening/re-establishing home care services in Tarrant Coun ty. Screen, interview and hire professional staff for home care visits. Begin marketing in Tarrant County for referrals. Perform nursing visits as needed for start-up operations. Office closed due to the inability of obtaining a state license number for th e branch office. Sep 05, 2006 - Mar 05, 2010 Nursefinders North Texas Home Care - Fort Worth, TX Branch Director/Administrator Responsible for the overall operation, management and direction of a Licensed and Certified Home Health Agency consistent with the objectives and resources of the corporation . Responsible for recruitment and supervision of 65 employees, interactions wit h referring agencies and community organizations, sales and profit and loss responsibilities. Achieved a Zero Deficiency DADS Survey in April 2009 by promoting and maintai ning the standards of practice consistent with quality healthcare and maximizing human , financial and equipment resources. Achieved selection in October 2009 as one of the top 25% home health agencies in the United States by HomeCare Elite 2009, performance measured include quality of care, quality improvement and financial performance. Prepare and conduct Annual Agency Evaluation and Professional Advisory Commit tee meetings. Enhanced staff retention, team loyalty and buy-in as evidenced with a less th an 10% staff turn-over ratio over 3 years. Instrumental in census and revenue growth 3 consecutive years with revenues o f $2,359,761 in 2006, $3,078,648 in 2007 and $3,702,564 in 2008. Performance Club Award winner 2 of 3 years which is reserved for top performe rs in the corporation.
Aug 01, 2005 - Sep 04, 2006 Universal Health Services - Fort Worth, TX Director of Marketing/Community Education Develop and implement all marketing, sales, networking and public relation in itiatives according to budgetary limitations with a focus on increasing sales and promoting company expansion and visibility. Continuously conduct market assessments and develop a comprehensive marketing plan designed to meet budgetary volume projections while increasing unduplicated census by 12% in Home Care and Hospice services. Instrumental in the successful promotion and opening of a new 18-bed inpatien t Hospice and Palliative Care Facility. Continuously conduct team strength and weakness analyzes and coordinates cont inued educational training to improve our sales position in the community. Establish and communicate a strong brand identity and company image while bui lding customer confidence and recognition. Established organizational and departmental goals with a focus on increasing referrals and admissions by 15% in Home Care and Hospice services. Recruit, select, orient and directly manage a six member marketing team to in clude orienting and training of new employees. Collect and analyze statistical information for monthly reports to accurately reflect the month's activities. Provide counsel to the agency regarding needs of the community and program de velopment including personal and financial needs. Jun 03, 2001 - Aug 01, 2005 Universal Staffing, Inc. - Fort Worth, TX Director of Private Duty Personal Assistance Service Responsible for personnel management, human resources, recruitment, sales, ma rketing, public relations and customer service. Instrumental in turning a 1,200 hours/month private pay personal assistance s ervice program into a 7,000 hours/month program in three years Instrumental in increasing revenues from $191,878 to $405,681 in 2002 to $695 ,250 in 2003 and $898,460 in 2004. Conducted presentations with potential cliental to include family members, ba nk trust officers and other third party payer sources. Preformed weekly reconciliation of client's prepaid accounts which improved c lient retention and satisfaction improved cash flow and minimized refunds. Implemented procedures which increased our service hours by timely conducting client interviews, assessments and service plans for admissions. Recruited, selected and oriented 25 highly qualified personal care attendants and certified nursing assistants in 2002. Initiated an employee retention program emphasizing employee satisfaction whi ch resulted in 80%
retention of personal. Supervised 3 full-time and 45 part-time private duty services personal. Responsible for case management and scheduling of all client base services. Administrative on-call every 6 weeks for trouble shooting and customer servic e. Education Jan 1999 - Dec 2001 University of Texas Southwestern Medical Center - Dallas, TX Education Level: Bachelors Degree Major: Health Service Administration Graduated: Yes Training U.S. Army Specialized Training and Honorable Discharge Status: Completed Occupational License/Certification Board of Nurse Examiners for the State of Texas - Austin, TX Licensed Vocational Nurse Expires: Aug 31, 2011
Aug 01, 2005 - Sep 04, 2006 Universal Health Services - Fort Worth, TX Director of Marketing/Community Education Develop and implement all marketing, sales, networking and public relation in itiatives according to budgetary limitations with a focus on increasing sales and promoting company expansion and visibility. Continuously conduct market assessments and develop a comprehensive marketing plan designed to meet budgetary volume projections while increasing unduplicated census by 12% in Home Care and Hospice services. Instrumental in the successful promotion and opening of a new 18-bed inpatien t Hospice and Palliative Care Facility. Continuously conduct team strength and weakness analyzes and coordinates cont inued educational training to improve our sales position in the community. Establish and communicate a strong brand identity and company image while bui lding customer confidence and recognition. Established organizational and departmental goals with a focus on increasing referrals and admissions by 15% in Home Care and Hospice services. Recruit, select, orient and directly manage a six member marketing team to in clude orienting and training of new employees. Collect and analyze statistical information for monthly reports to accurately reflect the month's activities. Provide counsel to the agency regarding needs of the community and program de velopment including personal and financial needs. Jun 03, 2001 - Aug 01, 2005 Universal Staffing, Inc. - Fort Worth, TX Director of Private Duty Personal Assistance Service Responsible for personnel management, human resources, recruitment, sales, ma rketing, public relations and customer service. Instrumental in turning a 1,200 hours/month private pay personal assistance s ervice program into a 7,000 hours/month program in three years Instrumental in increasing revenues from $191,878 to $405,681 in 2002 to $695 ,250 in 2003 and $898,460 in 2004. Conducted presentations with potential cliental to include family members, ba nk trust officers and other third party payer sources. Preformed weekly reconciliation of client's prepaid accounts which improved c lient retention and satisfaction improved cash flow and minimized refunds. Implemented procedures which increased our service hours by timely conducting client interviews, assessments and service plans for admissions. Recruited, selected and oriented 25 highly qualified personal care attendants and certified nursing assistants in 2002. Initiated an employee retention program emphasizing employee satisfaction whi ch resulted in 80%
retention of personal. Supervised 3 full-time and 45 part-time private duty services personal. Responsible for case management and scheduling of all client base services. Administrative on-call every 6 weeks for trouble shooting and customer servic e. Education Jan 1999 - Dec 2001 University of Texas Southwestern Medical Center - Dallas, TX Education Level: Bachelors Degree Major: Health Service Administration Graduated: Yes Training U.S. Army Specialized Training and Honorable Discharge Status: Completed Occupational License/Certification Board of Nurse Examiners for the State of Texas - Austin, TX Licensed Vocational Nurse Expires: Aug 31, 2011
