Hotel Manager

To Whom It May Concern
This is to certify that ...(employee title) ... (employee name) was working at ...(organization
name) As Restaurant General Manager from ... (joining date) to ...(last working date).

During this period, his services were found to be satisfactory in carrying out the job duties, his
responsibilities were to:



planning and organising accommodation, catering and other hotel services
promoting and marketing the business



Responsible to interview, select, train, supervise, counsel discipline staff



Institute on going training programs for making sure that the highest quality service
standards are being obtained



Responsible to organize & conduct pre-shift and departmental meetings communicating
pertinent information to the staff s



Responsible to schedule direct staff in their work assignments



Interact positively with guests promoting services; resolving problems to the satisfaction
of involved parties



Responsible to answer telephones in a clear voice, coordinate document reservations



Organize special events in the hotel



Maintain rapport with all departments attend relevant meetings



Responsible to monitor and take action to make sure quality service standards are met



Responsible to give guidance towards improvements make necessary adjustments for
consistency



Maintain profitability to support overall operation



Control payroll and equipment costs; minimizing loss misuse



Ensure stock levels are maintained by calculating inventory, ordering and retrieving
supplies and stocking by stooping, bending, lifting heavy articles reaching overhead



Evaluate cost effectiveness of all aspects of operation



Develop and implement cost saving profit enhancing measures

We wish him/her all the best in his future
For ...
...(name)

To Whom It May Concern
...(position)
...(organization stamp)